Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone to discuss his concerns with the pricing, but we have not yet been able to speak with him. We look forward to hearing back from the customer and amicably resolving this...
We appreciate the customer contacting us regarding their concerns. The local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 17, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and they are seeking quotes from external contractors to conduct repairs on the damaged base boards. The customer has agreed to submit the quotes to Empire for review. We appreciate the customer’s...
feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
vinyl installation was completed on November 16, 2015. The hardwood order is
being cancelled, and the refund will be processed back to the customer’s credit
card. We appreciate the...
customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and reached an amicable resolution to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue.
Sincerely,
[redacted]
We appreciate the customer contacted us regarding their concerns. As the customer requested, we have canceled the order and issued a full refund to the customer’s [redacted] on file. The refund was processed on September 22, 2016. We look forward to working with the customer on future...
We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...
email confirmation of the transaction. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We regret the issue with the stair nose color. The flooring manufacture does not make accessories such as stair nose and occasionally the colors will not match. We have attempted to source a vendor who can match the color of...
the flooring without success. We have offered the customer a substantial discount as to allow them to source another vendor for the stairs.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer
contacting us regarding her concerns. We regret any confusion or
miscommunication that occurred regarding the order. Per the customer’s request,
the orders have been cancelled and refund issued. We have spoken with the
customer and offered to work with her to complete...
the installation, and she
will contact us if she chooses to reinstate the order. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed. Reimbursements can take up to three weeks to be received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone to discuss his concerns with the pricing, but we have not yet been able to speak with him. We look forward to hearing back from the customer and amicably resolving this...
matter.
We appreciate the customer contacting us regarding their concerns. The local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 17, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and they are seeking quotes from external contractors to conduct repairs on the damaged base boards. The customer has agreed to submit the quotes to Empire for review. We appreciate the customer’s...
feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
vinyl installation was completed on November 16, 2015. The hardwood order is
being cancelled, and the refund will be processed back to the customer’s credit
card. We appreciate the...
customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and reached an amicable resolution to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue.
Sincerely,
[redacted]
We appreciate the customer contacted us regarding their concerns. As the customer requested, we have canceled the order and issued a full refund to the customer’s [redacted] on file. The refund was processed on September 22, 2016. We look forward to working with the customer on future...
home improvement projects.
We appreciate the customer contacting us regarding their concerns with the sales appointment.
As requested, we have canceled the customer’s order. No deposit was paid, therefore no refund is due. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...
email confirmation of the transaction. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We regret the issue with the stair nose color. The flooring manufacture does not make accessories such as stair nose and occasionally the colors will not match. We have attempted to source a vendor who can match the color of...
the flooring without success. We have offered the customer a substantial discount as to allow them to source another vendor for the stairs.
The agreed upon refund check was mailed to the customer on June 6, 2017. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer
contacting us regarding her concerns. We regret any confusion or
miscommunication that occurred regarding the order. Per the customer’s request,
the orders have been cancelled and refund issued. We have spoken with the
customer and offered to work with her to complete...
the installation, and she
will contact us if she chooses to reinstate the order. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
The accommodation was done on May 15,2017. The local office will email the customer a receipt for same shortly.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 13, 2017. We thank the customer for their feedback.
The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed. Reimbursements can take up to three weeks to be received.