We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.
Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.
We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.
The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed. Reimbursements can take up to three weeks to be received.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.
We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The $200 credit has been applied to the customer’s method of payment as agreed. We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on June 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
offered to re-stretch the carpet at no cost to the customer. Further, they offered to reimburse the customer for a professional cleaning. Below is the portion of the inspection report regarding the soiling of the carpet. The customer states that the carpet has been professional cleaned, but did not provide receipts. Additionally, the customer advised the inspector that wear and matting were not the concern, rather the carpet buckling. As stated, we have offer to service at no cost. Soiling: In the master bedroom, there is an area approximately 2' x2' that is soiled. The inspector removed an affected tuft and was able to confirm that the soil in just on the tops of the tuft. Using distilled water and a bone scraper he agitated the affected area and using a clean white rag was able to transfer the soil to the rag. Using a black light on the affected spots the area did not fluoresce.He tested the pH of the affected area and it was 6. Claim History / Background / Physical Description Of Site & Occupants: The consumer Mrs. [redacted] stated that her carpet was installed in August of 2011. She started to have an issue with the carpet in August of 2013. Her issues are not wearing or matting, her issues are the carpet is not tucked into the gully, the carpet is buckled and there are soil spots on the carpet.
We appreciate the customer contacting us regarding her concerns.
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy.
The customer will be contacted to schedule once the...
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016. We thank the customer for taking the time to provide feedback on their order.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.
Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.
We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.
The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed. Reimbursements can take up to three weeks to be received.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.
We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The $200 credit has been applied to the customer’s method of payment as agreed. We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for August 21st.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on June 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
The local office...
offered to re-stretch the carpet at no cost to the customer. Further, they offered to reimburse the customer for a professional cleaning. Below is the portion of the inspection report regarding the soiling of the carpet. The customer states that the carpet has been professional cleaned, but did not provide receipts. Additionally, the customer advised the inspector that wear and matting were not the concern, rather the carpet buckling. As stated, we have offer to service at no cost. Soiling: In the master bedroom, there is an area approximately 2' x2' that is soiled. The inspector removed an affected tuft and was able to confirm that the soil in just on the tops of the tuft. Using distilled water and a bone scraper he agitated the affected area and using a clean white rag was able to transfer the soil to the rag. Using a black light on the affected spots the area did not fluoresce.He tested the pH of the affected area and it was 6. Claim History / Background / Physical Description Of Site & Occupants: The consumer Mrs. [redacted] stated that her carpet was installed in August of 2011. She started to have an issue with the carpet in August of 2013. Her issues are not wearing or matting, her issues are the carpet is not tucked into the gully, the carpet is buckled and there are soil spots on the carpet.
We appreciate the customer contacting us regarding her concerns.
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy.
The customer will be contacted to schedule once the...
remade blinds have been received.
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016. We thank the customer for taking the time to provide feedback on their order.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...
resolving this matter.