We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.
We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.
We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]
We appreciate the customer contacting us regarding their concerns. The $200 credit has been applied to the customer’s method of payment as agreed. We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joanna [redacted]
Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.
Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered to glue down the floor for the cost of labor only. The customer is currently considering this offer. We look forward to...
hearing back from the customer and amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the fact that I paid empire today 4,500 dollars to get my floors installed professionally they did a horrible job with the installation. They did call me but want to charge me 750 dollars now to do the job right. I feel robbed by this company I do not recommend Empire Today to anyone now I have to spend more money to find a different company to fix there mess up for not explaining things correctly from the start.
Final Business Response /* (4000, 13, 2015/05/28) */
We have spoken with the customer and explained the terms of the general release and that it does not interfere with the warranties. Once we have received the signed release from the customer, we will schedule the service at the customer's convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 15, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far I'm completely satisfied with the repair Empire did to my floors today.
We appreciate the customer contacting us regarding her concerns.
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy.
The customer will be contacted to schedule once the...
We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...
service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process. Again, we thank the customer for his time and consideration regarding this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.
We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.
We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]
We appreciate the customer contacting us regarding their concerns. The $200 credit has been applied to the customer’s method of payment as agreed. We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joanna [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.
Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered to glue down the floor for the cost of labor only. The customer is currently considering this offer. We look forward to...
hearing back from the customer and amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the fact that I paid empire today 4,500 dollars to get my floors installed professionally they did a horrible job with the installation. They did call me but want to charge me 750 dollars now to do the job right. I feel robbed by this company I do not recommend Empire Today to anyone now I have to spend more money to find a different company to fix there mess up for not explaining things correctly from the start.
Final Business Response /* (4000, 13, 2015/05/28) */
We have spoken with the customer and explained the terms of the general release and that it does not interfere with the warranties. Once we have received the signed release from the customer, we will schedule the service at the customer's convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 15, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far I'm completely satisfied with the repair Empire did to my floors today.
We appreciate the customer contacting us regarding her concerns.
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy.
The customer will be contacted to schedule once the...
remade blinds have been received.
We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...
service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process. Again, we thank the customer for his time and consideration regarding this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.