We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding their concerns.
Customer’s carpet was installed December 2014. While the one (1) year labor warranty has lapsed, we internally inspected. While no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd...
party inspection of the carpet at no cost to the customer. That inspection is currently pending.
We appreciate the customer contacting us regarding her concerns.
We have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have adjusted the order to reflect the correct product and agreed to a price with the customer. The product is currently on order. We will contact the customer and schedule the installation at their convenience once the...
product arrives. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with her concerns.
We have offered to service the installed hardwood flooring and provide a discount on the purchase price. As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...
have serviced by another contractor.
The customer is considering our offers and we look forward to her positive response
We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer. Thank you for your feedback regarding your order.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...
We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.
The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.
[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]
The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...
We appreciate the customer contacting us regarding her concerns.
Both products have been installed and we’ve processed a discount for the delay. We appreciate the customers patience regarding this matter.
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding their concerns.
Customer’s carpet was installed December 2014. While the one (1) year labor warranty has lapsed, we internally inspected. While no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd...
party inspection of the carpet at no cost to the customer. That inspection is currently pending.
We appreciate the customer contacting us regarding her concerns.
We have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have adjusted the order to reflect the correct product and agreed to a price with the customer. The product is currently on order. We will contact the customer and schedule the installation at their convenience once the...
product arrives. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with her concerns.
We have offered to service the installed hardwood flooring and provide a discount on the purchase price. As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...
have serviced by another contractor.
The customer is considering our offers and we look forward to her positive response
We appreciate the customer contacting us regarding their concerns. The customer has been contacted by the local office to schedule replacement.
We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer. Thank you for your feedback regarding your order.
We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...
the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.
The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.
Complaint:...
[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.
The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...
requested.