We appreciate the customer contacting us regarding their concerns. We’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature.
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns.
We have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.
We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.
We appreciate the customer contacting us with her concerns.
We have offered to service the installed hardwood flooring and provide a discount on the purchase price. As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...
have serviced by another contractor.
The customer is considering our offers and we look forward to her positive response
The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...
We appreciate the customer contacting us regarding their concerns.
Customer’s carpet was installed December 2014. While the one (1) year labor warranty has lapsed, we internally inspected. While no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd...
party inspection of the carpet at no cost to the customer. That inspection is currently pending.
We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.
We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...
to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have adjusted the order to reflect the correct product and agreed to a price with the customer. The product is currently on order. We will contact the customer and schedule the installation at their convenience once the...
product arrives. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.
We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. We’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature.
The new product has been received and the customer is scheduled for installation.
We appreciate the customer contacting us regarding their concerns. The customer has been contacted by the local office to schedule replacement.
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns.
We have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.
We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.
We appreciate the customer contacting us with her concerns.
We have offered to service the installed hardwood flooring and provide a discount on the purchase price. As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...
have serviced by another contractor.
The customer is considering our offers and we look forward to her positive response
The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...
requested.
We appreciate the customer contacting us regarding their concerns.
Customer’s carpet was installed December 2014. While the one (1) year labor warranty has lapsed, we internally inspected. While no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd...
party inspection of the carpet at no cost to the customer. That inspection is currently pending.
We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.
We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...
to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have adjusted the order to reflect the correct product and agreed to a price with the customer. The product is currently on order. We will contact the customer and schedule the installation at their convenience once the...
product arrives. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.
The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.
We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.