Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]
We have left a customer a message to advise that the refund was processed in two parts. The initial refund was...
processed on March 7, 2016, and the remaining amount was processed on March 10, 2016. It can take three to five business days for the refund to reflect back on the credit card. We regret any confusion that resulted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We have mailed a check to the customer. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer by telephone on September 23, 2016 and discounted the order for the inconvenience. Service was completed for a nominal fee on October 5, 2016. We thank the customer for their feedback...
We appreciate the customer contacting us regarding their concerns. The local office has inspected and contacted the customer regarding an offer to service, including replacement of the carpet on the stairs, under the warranty at no cost to the customer.
The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...
We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14, 2017.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on July 28th. We’ve spoken to the customer to confirm satisfaction. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding her concerns.
The installation was completed on November 20, 2015. We also offered the
customer a partial discount. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate.
Sincerely,
Julia [redacted]
We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.
We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]
We have left a customer a message to advise that the refund was processed in two parts. The initial refund was...
processed on March 7, 2016, and the remaining amount was processed on March 10, 2016. It can take three to five business days for the refund to reflect back on the credit card. We regret any confusion that resulted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We have mailed a check to the customer. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer by telephone on September 23, 2016 and discounted the order for the inconvenience. Service was completed for a nominal fee on October 5, 2016. We thank the customer for their feedback...
regarding their order with us.
We appreciate the customer contacting us regarding their concerns. The local office has inspected and contacted the customer regarding an offer to service, including replacement of the carpet on the stairs, under the warranty at no cost to the customer.
The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.
We thank the customer for their feedback. The installation has been completed and the agreed upon accommodation has been processed.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...
products have been received.
We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14, 2017.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on July 28th. We’ve spoken to the customer to confirm satisfaction. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding her concerns.
The installation was completed on November 20, 2015. We also offered the
customer a partial discount. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate.
Sincerely,
Julia [redacted]
We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.
We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.