Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]
We have left a customer a message to advise that the refund was processed in two parts. The initial refund was...
processed on March 7, 2016, and the remaining amount was processed on March 10, 2016. It can take three to five business days for the refund to reflect back on the credit card. We regret any confusion that resulted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]
We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14, 2017.
The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate.
Sincerely,
Julia [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on July 28th. We’ve spoken to the customer to confirm satisfaction. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
The installation was completed on November 20, 2015. We also offered the
customer a partial discount. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...
We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.
We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
Additional materials were ordered and the installation was completed on July 6th. We apologize for any inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]
We have left a customer a message to advise that the refund was processed in two parts. The initial refund was...
processed on March 7, 2016, and the remaining amount was processed on March 10, 2016. It can take three to five business days for the refund to reflect back on the credit card. We regret any confusion that resulted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...
the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]
We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14, 2017.
The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate.
Sincerely,
Julia [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on July 28th. We’ve spoken to the customer to confirm satisfaction. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
The installation was completed on November 20, 2015. We also offered the
customer a partial discount. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...
products have been received.
We thank the customer for their feedback. The installation has been completed and the agreed upon accommodation has been processed.
We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.
We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
[redacted]