We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on June 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.
have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance. We thank the customer for their feedback regarding their order.
We regret the missed appointment and any inconvenience that occurred as a result. We have spoken with the customer, and the service is scheduled for January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/04/14) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a different product at a discounted cost. The customer is currently in the process of viewing samples and selecting...
a new product. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been contacted with a offer to replace are carpet at a addiction cost of 500.00 Dollars.
We are waiting for a sample of the carpet to be dropped off to us to make are final decision. would like to wait to make sure they follow up with there offer, before we accept there response.
Final Business Response /* (4000, 17, 2015/05/20) */
We have spoken with the customer and agreed upon a resolution of a replacement at a discount cost in exchange for a signed release. The replacement is scheduled to be completed on June 13, 2015.
Final Consumer Response /* (4200, 19, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we requested a refund, but the company refused. We are not satisfy with the quality of the carpenter they are offering us, because it isn't any different then the carpet they installed the first time, but it seems we do not have a choice in the matter. Its ether pick something or keep what we have. So we picked something. Will never ever use this company in the future.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016. We thank the customer for taking the time to provide feedback on their order.
offered to re-stretch the carpet at no cost to the customer. Further, they offered to reimburse the customer for a professional cleaning. Below is the portion of the inspection report regarding the soiling of the carpet. The customer states that the carpet has been professional cleaned, but did not provide receipts. Additionally, the customer advised the inspector that wear and matting were not the concern, rather the carpet buckling. As stated, we have offer to service at no cost. Soiling: In the master bedroom, there is an area approximately 2' x2' that is soiled. The inspector removed an affected tuft and was able to confirm that the soil in just on the tops of the tuft. Using distilled water and a bone scraper he agitated the affected area and using a clean white rag was able to transfer the soil to the rag. Using a black light on the affected spots the area did not fluoresce.He tested the pH of the affected area and it was 6. Claim History / Background / Physical Description Of Site & Occupants: The consumer Mrs. [redacted] stated that her carpet was installed in August of 2011. She started to have an issue with the carpet in August of 2013. Her issues are not wearing or matting, her issues are the carpet is not tucked into the gully, the carpet is buckled and there are soil spots on the carpet.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...
the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The regional manager has discussed with the customer and was able to reach an amicable resolution to the customer’s concerns. We have removed the stair portion of the order, along with a small landing, and issued the associated...
refund. Please allow up to 10 business days for the refund to process through the system. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Per my conversation with [redacted] a Executive director of empire today, they still cannot honor the $3900, but they are willing to possibly do it for $4100, which the lowest competitive price I received was $4120. Per our conversation I am to fax that Competitors price over to him next week and we will go from there. I will continue to update Revdex.com and all of my social media pages about Empire today and they willingness to either make a customer happy or not.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on June 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.
We...
have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance. We thank the customer for their feedback regarding their order.
We regret the missed appointment and any inconvenience that occurred as a result. We have spoken with the customer, and the service is scheduled for January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/04/14) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a different product at a discounted cost. The customer is currently in the process of viewing samples and selecting...
a new product. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been contacted with a offer to replace are carpet at a addiction cost of 500.00 Dollars.
We are waiting for a sample of the carpet to be dropped off to us to make are final decision. would like to wait to make sure they follow up with there offer, before we accept there response.
Final Business Response /* (4000, 17, 2015/05/20) */
We have spoken with the customer and agreed upon a resolution of a replacement at a discount cost in exchange for a signed release. The replacement is scheduled to be completed on June 13, 2015.
Final Consumer Response /* (4200, 19, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we requested a refund, but the company refused. We are not satisfy with the quality of the carpenter they are offering us, because it isn't any different then the carpet they installed the first time, but it seems we do not have a choice in the matter. Its ether pick something or keep what we have. So we picked something. Will never ever use this company in the future.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...
resolving this matter.
We are also reimbursing the customer $200 as requested. Checks come from our central office and take 7-10 business days to be received.
We appreciate the customer’s feedback regarding their experience. Service is scheduled for Saturday December 31st.
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016. We thank the customer for taking the time to provide feedback on their order.
The local office...
offered to re-stretch the carpet at no cost to the customer. Further, they offered to reimburse the customer for a professional cleaning. Below is the portion of the inspection report regarding the soiling of the carpet. The customer states that the carpet has been professional cleaned, but did not provide receipts. Additionally, the customer advised the inspector that wear and matting were not the concern, rather the carpet buckling. As stated, we have offer to service at no cost. Soiling: In the master bedroom, there is an area approximately 2' x2' that is soiled. The inspector removed an affected tuft and was able to confirm that the soil in just on the tops of the tuft. Using distilled water and a bone scraper he agitated the affected area and using a clean white rag was able to transfer the soil to the rag. Using a black light on the affected spots the area did not fluoresce.He tested the pH of the affected area and it was 6. Claim History / Background / Physical Description Of Site & Occupants: The consumer Mrs. [redacted] stated that her carpet was installed in August of 2011. She started to have an issue with the carpet in August of 2013. Her issues are not wearing or matting, her issues are the carpet is not tucked into the gully, the carpet is buckled and there are soil spots on the carpet.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for August 21st.
The agreed upon refund has been processed to the customer’s finance account. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...
the customer’s feedback and look forward to amicably resolving this matter.
Services were completed on March 13, 2017.We appreciate the customer providing feedback on their experience.
Receipts for cleaning were received on October 20th and have been forwarded for review for claims under warranty.
We appreciate the customer contacting us regarding their concerns. The regional manager has discussed with the customer and was able to reach an amicable resolution to the customer’s concerns. We have removed the stair portion of the order, along with a small landing, and issued the associated...
refund. Please allow up to 10 business days for the refund to process through the system. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Per my conversation with [redacted] a Executive director of empire today, they still cannot honor the $3900, but they are willing to possibly do it for $4100, which the lowest competitive price I received was $4120. Per our conversation I am to fax that Competitors price over to him next week and we will go from there. I will continue to update Revdex.com and all of my social media pages about Empire today and they willingness to either make a customer happy or not.
Sincerely,
[redacted]