We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...
the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.
We regret the missed appointment and any inconvenience that occurred as a result. We have spoken with the customer, and the service is scheduled for January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...
service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process. Again, we thank the customer for his time and consideration regarding this matter.
Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Initial Business Response /* (1000, 5, 2015/04/14) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a different product at a discounted cost. The customer is currently in the process of viewing samples and selecting...
a new product. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been contacted with a offer to replace are carpet at a addiction cost of 500.00 Dollars.
We are waiting for a sample of the carpet to be dropped off to us to make are final decision. would like to wait to make sure they follow up with there offer, before we accept there response.
Final Business Response /* (4000, 17, 2015/05/20) */
We have spoken with the customer and agreed upon a resolution of a replacement at a discount cost in exchange for a signed release. The replacement is scheduled to be completed on June 13, 2015.
Final Consumer Response /* (4200, 19, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we requested a refund, but the company refused. We are not satisfy with the quality of the carpenter they are offering us, because it isn't any different then the carpet they installed the first time, but it seems we do not have a choice in the matter. Its ether pick something or keep what we have. So we picked something. Will never ever use this company in the future.
Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered to glue down the floor for the cost of labor only. The customer is currently considering this offer. We look forward to...
hearing back from the customer and amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the fact that I paid empire today 4,500 dollars to get my floors installed professionally they did a horrible job with the installation. They did call me but want to charge me 750 dollars now to do the job right. I feel robbed by this company I do not recommend Empire Today to anyone now I have to spend more money to find a different company to fix there mess up for not explaining things correctly from the start.
Final Business Response /* (4000, 13, 2015/05/28) */
We have spoken with the customer and explained the terms of the general release and that it does not interfere with the warranties. Once we have received the signed release from the customer, we will schedule the service at the customer's convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 15, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far I'm completely satisfied with the repair Empire did to my floors today.
We appreciate the customer contacting us regarding their concerns. The local office left a message for the customer to confirm the date of repair. We would be happy to schedule service at the customer’s earliest convenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for August 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and have resolved the issue amicably. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repair. The product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs....
We thank the customer for their feedback regarding their order.
The agreed upon refund has been processed to the customer’s finance account. We appreciate the customer’s feedback.
We are also reimbursing the customer $200 as requested. Checks come from our central office and take 7-10 business days to be received.
We appreciate the customer’s feedback regarding their experience. Service is scheduled for Saturday December 31st.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...
the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.
We regret the missed appointment and any inconvenience that occurred as a result. We have spoken with the customer, and the service is scheduled for January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We...
have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...
service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process. Again, we thank the customer for his time and consideration regarding this matter.
Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Initial Business Response /* (1000, 5, 2015/04/14) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a different product at a discounted cost. The customer is currently in the process of viewing samples and selecting...
a new product. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been contacted with a offer to replace are carpet at a addiction cost of 500.00 Dollars.
We are waiting for a sample of the carpet to be dropped off to us to make are final decision. would like to wait to make sure they follow up with there offer, before we accept there response.
Final Business Response /* (4000, 17, 2015/05/20) */
We have spoken with the customer and agreed upon a resolution of a replacement at a discount cost in exchange for a signed release. The replacement is scheduled to be completed on June 13, 2015.
Final Consumer Response /* (4200, 19, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we requested a refund, but the company refused. We are not satisfy with the quality of the carpenter they are offering us, because it isn't any different then the carpet they installed the first time, but it seems we do not have a choice in the matter. Its ether pick something or keep what we have. So we picked something. Will never ever use this company in the future.
Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered to glue down the floor for the cost of labor only. The customer is currently considering this offer. We look forward to...
hearing back from the customer and amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the fact that I paid empire today 4,500 dollars to get my floors installed professionally they did a horrible job with the installation. They did call me but want to charge me 750 dollars now to do the job right. I feel robbed by this company I do not recommend Empire Today to anyone now I have to spend more money to find a different company to fix there mess up for not explaining things correctly from the start.
Final Business Response /* (4000, 13, 2015/05/28) */
We have spoken with the customer and explained the terms of the general release and that it does not interfere with the warranties. Once we have received the signed release from the customer, we will schedule the service at the customer's convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 15, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far I'm completely satisfied with the repair Empire did to my floors today.
We appreciate the customer contacting us regarding their concerns. The local office left a message for the customer to confirm the date of repair. We would be happy to schedule service at the customer’s earliest convenience.
Receipts for cleaning were received on October 20th and have been forwarded for review for claims under warranty.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for August 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and have resolved the issue amicably. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 15th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repair. The product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs....
We thank the customer for their feedback regarding their order.