contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.
We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....
The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.
The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided. They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns. This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken). I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500. Otherwise I will not accept their resolution as satisfactory
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that...
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused. They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...
warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee. The customer has not replied to voicemail messages to discuss service.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...
three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.
Initial Business Response /* (1000, 5, 2015/05/12) */
We appreciate the customer contacting us regarding his concerns. We were scheduled to complete the repairs on the landing on May 6, 2015. However, the customer did not like the color. We offered the [redacted] a partial refund to have a bound...
runner installed, and the customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Service was completed on October 31st. We thank the customer for their feedback regarding their experience.
Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong. Just a poorly run company.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job and they said they did have enough materials to do the job in any way
We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...
upon discount was processed to the customer’s account before the COD payment was processed.
We appreciate the customer...
contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.
We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....
The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.
The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided. They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns. This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken). I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500. Otherwise I will not accept their resolution as satisfactory
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that...
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused. They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...
warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee. The customer has not replied to voicemail messages to discuss service.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...
three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.
Revdex.com:Thank you for assisting me. I have accepted the option 2 of a $350.00 credit. This case can be closed. Thanks, Denise
Initial Business Response /* (1000, 5, 2015/05/12) */
We appreciate the customer contacting us regarding his concerns. We were scheduled to complete the repairs on the landing on May 6, 2015. However, the customer did not like the color. We offered the [redacted] a partial refund to have a bound...
runner installed, and the customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Service was completed on October 31st. We thank the customer for their feedback regarding their experience.
Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong. Just a poorly run company.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job and they said they did have enough materials to do the job in any way
We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...
upon discount was processed to the customer’s account before the COD payment was processed.