We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.
Initial Business Response /* (1000, 10, 2014/11/28) */
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss the results of the inspection. We look forward to hearing back from the customer and reaching an amicable...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me.
Sincerely,
Patrick [redacted]
Complaint: [redacted]
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that...
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused. They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong. Just a poorly run company.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.Service was completed on October 31st. We thank the customer for their feedback regarding their experience.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job and they said they did have enough materials to do the job in any way
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided. They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns. This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken). I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500. Otherwise I will not accept their resolution as satisfactory
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.
Initial Business Response /* (1000, 10, 2014/11/28) */
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss the results of the inspection. We look forward to hearing back from the customer and reaching an amicable...
resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me.
Sincerely,
Patrick [redacted]
Complaint: [redacted]
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that...
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused. They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]
Revdex.com:Thank you for assisting me. I have accepted the option 2 of a $350.00 credit. This case can be closed. Thanks, Denise
Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong. Just a poorly run company.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.Service was completed on October 31st. We thank the customer for their feedback regarding their experience.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job and they said they did have enough materials to do the job in any way
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided. They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns. This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken). I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500. Otherwise I will not accept their resolution as satisfactory
Sincerely,
[redacted]