We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns. Unfortunately, the agreement could not be executed. The order has been administratively canceled per the terms of the contract. The customer's deposit check returned to them by [redacted]. The check was received by the customer...
on Thursday August 17th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]
Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]
We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor did they respond to my request for a copy. We will purchase a dehumidifier, though we know this is not the cause of the problem. Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis
Sincerely,
[redacted]
We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.
We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.
Initial Business Response /* (1000, 5, 2015/03/26) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed release. We appreciate the customer's feedback and look forward to...
Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint. I would have never waited to get it cleaned if I had the facts. Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments! My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later. I had to have made at least 30 calls to Empire over this. I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire. They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]-[redacted]
Service was completed on August 4, 2016. The regional manager left a voicemail for the customer to discuss the accommodation.
We appreciate the customer contacting us regarding their concerns.
We have contacted the customer regarding the issues and repairs under warranty, at no cost to the customer, are scheduled for August 2, 2016.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns. Unfortunately, the agreement could not be executed. The order has been administratively canceled per the terms of the contract. The customer's deposit check returned to them by [redacted]. The check was received by the customer...
on Thursday August 17th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]
Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]
We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor did they respond to my request for a copy. We will purchase a dehumidifier, though we know this is not the cause of the problem. Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Replacement is scheduled for August 28th at the agreed upon price.
Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis
Sincerely,
[redacted]
We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.
We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.
Initial Business Response /* (1000, 5, 2015/03/26) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed release. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint. I would have never waited to get it cleaned if I had the facts. Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments! My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later. I had to have made at least 30 calls to Empire over this. I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire. They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]-[redacted]