We appreciate the customer contacting us regarding their concerns. Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns.Foot prints and vacuum marks in the carpet’s nap are not defects, and indicative of a high quality carpet and the natural esthetic of the product itself.We are sorry to learn the customer is unhappy with the carpet they purchased....
Some styles of carpet, such as loop (berber) carpet show these marks less than others. We would be happy to work with the customer on their cost of replacement, and are having the sales associate contact the customer directly.
The local office emailed customer regarding the offer to replace the carpet at a greatly discounted rate. Installed in 2014, the customer did not have a professional cleaning that fell with service guidelines. We are unable to place a claim under warranty with the customer. We are hopeful the customer will reconsider our offer.
We thank the customer for their feedback, however the carpet is well out of warranty (installed six years ago.) The local office has left messages for the customer to discuss the cost of the service without a return call.
Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, 2017 and the customer signed off as satisfied.We thank the customer for their feedback on their experience.
We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.
We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor did they respond to my request for a copy. We will purchase a dehumidifier, though we know this is not the cause of the problem. Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns.Foot prints and vacuum marks in the carpet’s nap are not defects, and indicative of a high quality carpet and the natural esthetic of the product itself.We are sorry to learn the customer is unhappy with the carpet they purchased....
Some styles of carpet, such as loop (berber) carpet show these marks less than others. We would be happy to work with the customer on their cost of replacement, and are having the sales associate contact the customer directly.
We appreciate the customer contacting us regarding their concerns.
We have contacted the customer regarding the issues and repairs under warranty, at no cost to the customer, are scheduled for August 2, 2016.
The local office emailed customer regarding the offer to replace the carpet at a greatly discounted rate. Installed in 2014, the customer did not have a professional cleaning that fell with service guidelines. We are unable to place a claim under warranty with the customer. We are hopeful the customer will reconsider our offer.
We thank the customer for their feedback, however the carpet is well out of warranty (installed six years ago.) The local office has left messages for the customer to discuss the cost of the service without a return call.
Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, 2017 and the customer signed off as satisfied.We thank the customer for their feedback on their experience.
We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.
We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor did they respond to my request for a copy. We will purchase a dehumidifier, though we know this is not the cause of the problem. Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]
We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]