Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.
We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.
Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.
Initial Business Response /* (1000, 5, 2015/03/26) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed release. We appreciate the customer's feedback and look forward to...
We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint. I would have never waited to get it cleaned if I had the facts. Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments! My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later. I had to have made at least 30 calls to Empire over this. I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire. They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]-[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis
Sincerely,
[redacted]
We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....
The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.
We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.
Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...
as agreed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Replacement is scheduled for August 28th at the agreed upon price.
We appreciate the customer...
contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.
We appreciate the customer contacting us with their concerns. We have reimbursed the customer for repairs that were made at the customer’s expense.
Initial Business Response /* (1000, 5, 2015/03/26) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed release. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint. I would have never waited to get it cleaned if I had the facts. Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments! My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later. I had to have made at least 30 calls to Empire over this. I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire. They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]-[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis
Sincerely,
[redacted]
We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....
The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...
the credit application.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.