We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, 2017 and the customer signed off as satisfied.We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.
The local office emailed customer regarding the offer to replace the carpet at a greatly discounted rate. Installed in 2014, the customer did not have a professional cleaning that fell with service guidelines. We are unable to place a claim under warranty with the customer. We are hopeful the customer will reconsider our offer.
Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.
We thank the customer for their feedback, however the carpet is well out of warranty (installed six years ago.) The local office has left messages for the customer to discuss the cost of the service without a return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...
We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, 2017 and the customer signed off as satisfied.We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.
The local office emailed customer regarding the offer to replace the carpet at a greatly discounted rate. Installed in 2014, the customer did not have a professional cleaning that fell with service guidelines. We are unable to place a claim under warranty with the customer. We are hopeful the customer will reconsider our offer.
Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.
We thank the customer for their feedback, however the carpet is well out of warranty (installed six years ago.) The local office has left messages for the customer to discuss the cost of the service without a return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us with their concerns. We have reimbursed the customer for repairs that were made at the customer’s expense.
We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...
the credit application.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...
as agreed.