The refund has been processed, and we have advised the customer that it can take three to five business days for the refund to reflect back on her credit card. We appreciate the customer’s feedback and look forward to amicably resolving this matter
Complaint: [redacted]
I am rejecting this response because: The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered. I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today! Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...
original installation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and discussed and explained the pricing of his order. We consider this matter resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed with the building manager observing the service. We thank the customer for their feedback on their order.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customer. We thank the customer for taking the time to provide feedback on their order.
Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]
this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/03/23) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and reviewed the third party inspection process. The inspection report is currently pending. Once it is completed and submitted to us, we will...
follow up with the customer to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After a number of inspections and misleading/misunderstanding calls I'm holding a response to their response until I hear from the third party THEY hired and would not give me a report or his opinion of a cause due to the fact empire hired him as he stated to me. All because empire insisted a third party inspection because in all their years experience they don't know what's wrong and claimed corporate called for the third party inspection and that was after a call from empire representative claiming to be from corporate and he would call back and never did. And we do have his name and number he gave us.
Final Business Response /* (4000, 14, 2015/03/30) */
We have spoken with the customer regarding the results of the third party inspection and offered a replacement. The customer accepted this offer, and the replacement will be scheduled at his convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 16, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have agreed to replace our hardwood floors at no cost to us. it was determined to be an install failure. we have scheduled the work to start on the 7th of april. as I told them I will only accept and be satisfied once my floor is complete. I do accept the resolution but until the work is done and I am satisfied I will not remove this.
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience this matter caused. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home...
We apologize for missing the scheduled sales appointment. The local office has been attempting to contact the customer by telephone to re-schedule but has not received a response.
“Site related” damage refers to any damage to the product post-installation. Many things can damage an installed carpet, however unless the damage is observed occurring, any suggestions on what or how the damage occurred is only speculation. This damage is not a manufacturing defect and as such is not covered by warranty.
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the replacement has been completed. A furniture repair company will be addressing the damages on December 29, 2015. We appreciate the customer’s feedback and look forward to amicably...
The refund has been processed, and we have advised the customer that it can take three to five business days for the refund to reflect back on her credit card. We appreciate the customer’s feedback and look forward to amicably resolving this matter
Complaint: [redacted]
I am rejecting this response because: The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered. I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today! Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.
We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...
original installation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and discussed and explained the pricing of his order. We consider this matter resolved.
The local office spoke to the customer today to discuss an amicable resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed with the building manager observing the service. We thank the customer for their feedback on their order.
We appreciate the customer contacting us regarding their concerns. Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customer. We thank the customer for taking the time to provide feedback on their order.
Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business
Sincerely,
[redacted]
this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude
We appreciate the customer’s feedback. Installation was completed as scheduled. We apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on July 25th. We thank the customer for their feedback.
Initial Business Response /* (1000, 10, 2015/03/23) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and reviewed the third party inspection process. The inspection report is currently pending. Once it is completed and submitted to us, we will...
follow up with the customer to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After a number of inspections and misleading/misunderstanding calls I'm holding a response to their response until I hear from the third party THEY hired and would not give me a report or his opinion of a cause due to the fact empire hired him as he stated to me. All because empire insisted a third party inspection because in all their years experience they don't know what's wrong and claimed corporate called for the third party inspection and that was after a call from empire representative claiming to be from corporate and he would call back and never did. And we do have his name and number he gave us.
Final Business Response /* (4000, 14, 2015/03/30) */
We have spoken with the customer regarding the results of the third party inspection and offered a replacement. The customer accepted this offer, and the replacement will be scheduled at his convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 16, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have agreed to replace our hardwood floors at no cost to us. it was determined to be an install failure. we have scheduled the work to start on the 7th of april. as I told them I will only accept and be satisfied once my floor is complete. I do accept the resolution but until the work is done and I am satisfied I will not remove this.
We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience this matter caused. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home...
improvement projects.
We apologize for missing the scheduled sales appointment. The local office has been attempting to contact the customer by telephone to re-schedule but has not received a response.
“Site related” damage refers to any damage to the product post-installation. Many things can damage an installed carpet, however unless the damage is observed occurring, any suggestions on what or how the damage occurred is only speculation. This damage is not a manufacturing defect and as such is not covered by warranty.
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the replacement has been completed. A furniture repair company will be addressing the damages on December 29, 2015. We appreciate the customer’s feedback and look forward to amicably...
resolving this matter.