Complaint: [redacted] I am rejecting this response because: I have requested proof of delivery or “their records” multiple times and have not received itI also have not received proof that I am being refunded for the itemI believe this company is providing customers with fraudulent tracking information and is selling customers items they will never receive and blaming USPS Sincerely, [redacted]
I was charged a COD charge of $I paid it because I was expecting another package, had I known it was from Car Seat Canopy I wouldn't have paid it as I had already paid my shipping fees for the products I orderedWhen I contacted the post office to find out where the COD charge was coming from, they informed me that it was from Car seat Canopy I live chatted with a customer service person Danielle, and she informed me that it was a customs chargeI did not receive any customs receipts with my packageSo I called the post office again, they again told me that the COD was put on by the sender Every time I tried to explain this to Danielle she just came back with the customs charge story even though I explained to her that is was notI asked her for my $back, she refused and informed me agin that it was a customs feeI told her it was notShe then gave me her supervisor's email I emailed the supervisor Mia S [redacted] at [email protected] gave me the same s
I'm very sorry for the inconvenienceWe shipped that package out on time, however, it looks like there was a delay by the postal serviceDelays are rare, but unfortunately, it does happen to a small percentage of our packagesWe do our best to give accurate arrival dates, but they are just estimates as stated on the websiteAgain, I do apologize for any inconvenience this has causedIf you do not receive your order by March 14th, please let us know and we would be happy to assist you further
Complaint: [redacted] I am rejecting this response because: It is an automated response and doesn't answer any of my questions Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They are not percent cotton as advertisedThey were percent if that muchThe business does not seem to care and keeps ignoring the fact I'm telling them they are not percent cotton as they keep claiming Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kirbi F [redacted]
Complaint: [redacted] I am rejecting this response because I have already tried contacting the company on multiple occasions resulting in zero information, I have explained my pillow is much smaller then there specific dimensions and the only thing said was they don't have a return policyI have tried calling with no response on multiple occasions to speak to a manager or superiorI simply want a refund of my money.: Sincerely, [redacted]
I purchased an item from the Canopy Couture division of Mother's LoungeI used a coupon code for my item of purchase- a car seat canopy coverThe shipping prices and shipping options were not shown at any point during my transactionThe verbiage of the website indicated that shipping fees and total price would be available to review prior to purchaseThis was not the caseI hit "Continue" and the business processed my transaction immediately with an exorbitant shipping price I never reviewed or agreed toI contacted them immediately to cancel my orderThey replied quickly and apologized and said they would look into itHowever they then waited a day and had a different representative reply claiming the order had already shipped and could not be cancelledThis was an intentional delay as they had plenty of time to cancel or pause my order based on the timing of my contact with them and their initial replyIt seems the company uses heightened and hidden shipping charges when c
I am very sorry for the inconvenienceWe try our best to let our customers know of our policies as they are stated clearly on our website when you place your orderUnfortunately we do not offer exchanges however if you would like to replace your order online please use promo code "ucover" for a FREE Cover valued at $Have a great day!
Since you are placing your order online and you are located in Canada at the time you placed your order you did not pay tax on this item since we are located within the USThis is declared on your package which is why when Canada post attempted to deliver your package you were charged this additional fee which stands for "charge on deliver" it is not related to our company and we will not receive that moneyUnfortunately we are cannot be held responsible for this cost which is stated in our policies
I am so sorry to hear that you did not receive your orderOur records indicate that this package was shipped out of our facility via USPS on Novemeber 18th with the tracking number [redacted] **At this time we would be happy to cancel this order and issue you a full refund or we can reship your order to you at no additional cost with an upgraded shipping methodPlease let us know how you would like to proceedYou can email us at [email protected] or Please contact us at your convenience by calling 801-753-between 9:AM and 5:PM EST Monday through Thursday and we will be happy to assist you
Hello ***, I am really sorry if the Nursing Pillow is not what you were expectingWe do our best to give an example of the size of our pillow by providing the tab titled "How Do We Compare" which will give you a picture of our pillow compared to other popular brands such as the BoppyUnfortunately because of the nature of the product, we have an "All Sales Final" policyWe know that you will appreciate that you will be receiving a brand new, never been used product and not someones exchange, or returnIf your shipment is damaged, and you would like to receive a replacement, we will be happy to replace the damaged productWe do not however replace with a different print than what was originally orderedFurthermore, when looking into your order, I see that you used a promotional code to receive your pillow for freeThe only payment we have on file was for the shipping costs of $Unfortunately we are not able to issue refund on free product (shipping is a non-refundable charge)We apologize for any inconvenience.Thank you, Customer Support [redacted] @nursingpillow.com1- [redacted]
We shipped your package to this address the customer originally providedWe do not make any changes to the address once the order has been placedI am sorry but if the package cannot be delivered to you because the address is wrong we do not forward the package as stated on our websiteWe ask the customer to confirm their shipping address several times as they proceed to checkout since we cannot be held responsible for customers who provide the wrong addressSince we offer such steep discounts and only ask our customers to pay for shipping and handling fees we cannot also pay to have new packages sent outWe send out confirmation emails right after the order is placed and we were not notified that the address was wrong until only after it was already attempted to be delivered The costs for shipping you paid were absorbed by the post office when we shipped your original packageUnfortunately at this time In order for us to update your address and re ship you a new package we would have to charge a reship fee of $as stated on our website before you agree to place an order with usIf you decide you would like to receive your order please contact us at your convenience by calling 801-766-between 9:AM and 4:PM EST Monday through Thursday and we will be glad to assist you
The company never delivered my productI have emailed them and filed a complaint with PayPalI ordered my product on September 1st Transaction amount of $My transaction ID through PayPal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only resolution that I will get from this company, therefore I will request a new nursing pillow at no additional costThank you Sincerely, [redacted]
Hello, I am very sorry to hear that this customer is not satisfied with her ordersI do see that the customer had contacted us in regards to the size of her pillow being smaller than she had expectedWe do our best to give our customers an accurate idea of the shape and size of our pillow by providing multiple pictures of our models using our pillow as well as including the "How Do We Compare" tab that is listed at the top of our pageThis tab gives you a picture of the size of our pillow next to other popular brands out there, which our pillow is indeed a little bit smaller than others and the differnece is shown in this pictureYou can see the picture by following this link http://www.nursingpillow.com/how-do-we-compareThis is a clear picture which is offered to our customers before the proceed to place their orderThe length of the pillow from left to right is between and inches, the width from top to bottom is between and inches, and the thickness of the pillow is 1/inchesThe pillow dimensions do vary slightly due to the nature of the productWe do also state that we have an 'All Sales Final' policy and we do not offer any kind of returns or exchanges since this is a baby productThis information is listed as the first policy on our website in all bold lettersThe customer did indeed use a promotion to get the pillow free and all that was paid for was the cost of shipping which is absorbed by the post office and unfortunately is non refundable As for the Seven Sling order, we do allow returns and exchangesThe sizing chart that we have listed on our website is fairly accurate and most customers who take the shoulder to hip measurement do not have any problems with the size they receiveThe other measurements listed however are only approximate and is not always accurate for everyone since there are so many different body typeThis is why we suggest on that page to take the shoulder to hip measurement if the customer has access to a measuring tapeOur return policy allows returns within business days from the date the order arrives and we are happy to issue a refund of the product amount paid for minus any shipping fees since that has been absorbed by the post office to ship out the orderSince the customer has also used a promotion code to get the sling free and all that was paid for was the cost of shipping, unfortunately there is no amount we would be able to credit back to herIf she would like to exchange, she can visit www.sevenslings.com/exchanges and go through the exchange process to get a different size that may work better for her You can email [redacted] with any further questions or concernsHave a great day!
Complaint: [redacted] I am rejecting this response because: I was told I would have my package by 5/The mail just arrived and I do not have the packageI was emailed and they said they left me a message on my phoneNo one has called me and there is no message Sincerely, [redacted] ***
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I ordered baby leggings from their baby leggings website in September 2016. I got an email that two of the patterns were out of stock and that I could either pick two different patterns or wait until they became available. I decided to wait. In a confirmation email it said that my order was shipped out on Nov. 18, 2016. I was hoping to at least receive these before Christmas so I could give then to my children as presents. I Called the phone number the week after Christmas to see what was going on with my order, left a message, no call back yet. I Facebook messaged them a couple days ago, it says they 'seen' the message and I have no reply to that as well. I have reached out multiple times to this company regarding my order with absolutely no responses.
Complaint: [redacted] I am rejecting this response because: I have requested proof of delivery or “their records” multiple times and have not received itI also have not received proof that I am being refunded for the itemI believe this company is providing customers with fraudulent tracking information and is selling customers items they will never receive and blaming USPS Sincerely, [redacted]
I was charged a COD charge of $I paid it because I was expecting another package, had I known it was from Car Seat Canopy I wouldn't have paid it as I had already paid my shipping fees for the products I orderedWhen I contacted the post office to find out where the COD charge was coming from, they informed me that it was from Car seat Canopy I live chatted with a customer service person Danielle, and she informed me that it was a customs chargeI did not receive any customs receipts with my packageSo I called the post office again, they again told me that the COD was put on by the sender Every time I tried to explain this to Danielle she just came back with the customs charge story even though I explained to her that is was notI asked her for my $back, she refused and informed me agin that it was a customs feeI told her it was notShe then gave me her supervisor's email I emailed the supervisor Mia S [redacted] at [email protected] gave me the same s
I'm very sorry for the inconvenienceWe shipped that package out on time, however, it looks like there was a delay by the postal serviceDelays are rare, but unfortunately, it does happen to a small percentage of our packagesWe do our best to give accurate arrival dates, but they are just estimates as stated on the websiteAgain, I do apologize for any inconvenience this has causedIf you do not receive your order by March 14th, please let us know and we would be happy to assist you further
Complaint: [redacted] I am rejecting this response because: It is an automated response and doesn't answer any of my questions Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They are not percent cotton as advertisedThey were percent if that muchThe business does not seem to care and keeps ignoring the fact I'm telling them they are not percent cotton as they keep claiming Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kirbi F [redacted]
Complaint: [redacted] I am rejecting this response because I have already tried contacting the company on multiple occasions resulting in zero information, I have explained my pillow is much smaller then there specific dimensions and the only thing said was they don't have a return policyI have tried calling with no response on multiple occasions to speak to a manager or superiorI simply want a refund of my money.: Sincerely, [redacted]
I purchased an item from the Canopy Couture division of Mother's LoungeI used a coupon code for my item of purchase- a car seat canopy coverThe shipping prices and shipping options were not shown at any point during my transactionThe verbiage of the website indicated that shipping fees and total price would be available to review prior to purchaseThis was not the caseI hit "Continue" and the business processed my transaction immediately with an exorbitant shipping price I never reviewed or agreed toI contacted them immediately to cancel my orderThey replied quickly and apologized and said they would look into itHowever they then waited a day and had a different representative reply claiming the order had already shipped and could not be cancelledThis was an intentional delay as they had plenty of time to cancel or pause my order based on the timing of my contact with them and their initial replyIt seems the company uses heightened and hidden shipping charges when c
I am very sorry for the inconvenienceWe try our best to let our customers know of our policies as they are stated clearly on our website when you place your orderUnfortunately we do not offer exchanges however if you would like to replace your order online please use promo code "ucover" for a FREE Cover valued at $Have a great day!
Since you are placing your order online and you are located in Canada at the time you placed your order you did not pay tax on this item since we are located within the USThis is declared on your package which is why when Canada post attempted to deliver your package you were charged this additional fee which stands for "charge on deliver" it is not related to our company and we will not receive that moneyUnfortunately we are cannot be held responsible for this cost which is stated in our policies
I am so sorry to hear that you did not receive your orderOur records indicate that this package was shipped out of our facility via USPS on Novemeber 18th with the tracking number [redacted] **At this time we would be happy to cancel this order and issue you a full refund or we can reship your order to you at no additional cost with an upgraded shipping methodPlease let us know how you would like to proceedYou can email us at [email protected] or Please contact us at your convenience by calling 801-753-between 9:AM and 5:PM EST Monday through Thursday and we will be happy to assist you
Hello ***, I am really sorry if the Nursing Pillow is not what you were expectingWe do our best to give an example of the size of our pillow by providing the tab titled "How Do We Compare" which will give you a picture of our pillow compared to other popular brands such as the BoppyUnfortunately because of the nature of the product, we have an "All Sales Final" policyWe know that you will appreciate that you will be receiving a brand new, never been used product and not someones exchange, or returnIf your shipment is damaged, and you would like to receive a replacement, we will be happy to replace the damaged productWe do not however replace with a different print than what was originally orderedFurthermore, when looking into your order, I see that you used a promotional code to receive your pillow for freeThe only payment we have on file was for the shipping costs of $Unfortunately we are not able to issue refund on free product (shipping is a non-refundable charge)We apologize for any inconvenience.Thank you, Customer Support [redacted] @nursingpillow.com1- [redacted]
We shipped your package to this address the customer originally providedWe do not make any changes to the address once the order has been placedI am sorry but if the package cannot be delivered to you because the address is wrong we do not forward the package as stated on our websiteWe ask the customer to confirm their shipping address several times as they proceed to checkout since we cannot be held responsible for customers who provide the wrong addressSince we offer such steep discounts and only ask our customers to pay for shipping and handling fees we cannot also pay to have new packages sent outWe send out confirmation emails right after the order is placed and we were not notified that the address was wrong until only after it was already attempted to be delivered The costs for shipping you paid were absorbed by the post office when we shipped your original packageUnfortunately at this time In order for us to update your address and re ship you a new package we would have to charge a reship fee of $as stated on our website before you agree to place an order with usIf you decide you would like to receive your order please contact us at your convenience by calling 801-766-between 9:AM and 4:PM EST Monday through Thursday and we will be glad to assist you
The company never delivered my productI have emailed them and filed a complaint with PayPalI ordered my product on September 1st Transaction amount of $My transaction ID through PayPal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only resolution that I will get from this company, therefore I will request a new nursing pillow at no additional costThank you Sincerely, [redacted]
Hello, I am very sorry to hear that this customer is not satisfied with her ordersI do see that the customer had contacted us in regards to the size of her pillow being smaller than she had expectedWe do our best to give our customers an accurate idea of the shape and size of our pillow by providing multiple pictures of our models using our pillow as well as including the "How Do We Compare" tab that is listed at the top of our pageThis tab gives you a picture of the size of our pillow next to other popular brands out there, which our pillow is indeed a little bit smaller than others and the differnece is shown in this pictureYou can see the picture by following this link http://www.nursingpillow.com/how-do-we-compareThis is a clear picture which is offered to our customers before the proceed to place their orderThe length of the pillow from left to right is between and inches, the width from top to bottom is between and inches, and the thickness of the pillow is 1/inchesThe pillow dimensions do vary slightly due to the nature of the productWe do also state that we have an 'All Sales Final' policy and we do not offer any kind of returns or exchanges since this is a baby productThis information is listed as the first policy on our website in all bold lettersThe customer did indeed use a promotion to get the pillow free and all that was paid for was the cost of shipping which is absorbed by the post office and unfortunately is non refundable As for the Seven Sling order, we do allow returns and exchangesThe sizing chart that we have listed on our website is fairly accurate and most customers who take the shoulder to hip measurement do not have any problems with the size they receiveThe other measurements listed however are only approximate and is not always accurate for everyone since there are so many different body typeThis is why we suggest on that page to take the shoulder to hip measurement if the customer has access to a measuring tapeOur return policy allows returns within business days from the date the order arrives and we are happy to issue a refund of the product amount paid for minus any shipping fees since that has been absorbed by the post office to ship out the orderSince the customer has also used a promotion code to get the sling free and all that was paid for was the cost of shipping, unfortunately there is no amount we would be able to credit back to herIf she would like to exchange, she can visit www.sevenslings.com/exchanges and go through the exchange process to get a different size that may work better for her You can email [redacted] with any further questions or concernsHave a great day!
Complaint: [redacted] I am rejecting this response because: I was told I would have my package by 5/The mail just arrived and I do not have the packageI was emailed and they said they left me a message on my phoneNo one has called me and there is no message Sincerely, [redacted] ***
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I ordered baby leggings from their baby leggings website in September 2016. I got an email that two of the patterns were out of stock and that I could either pick two different patterns or wait until they became available. I decided to wait. In a confirmation email it said that my order was shipped out on Nov. 18, 2016. I was hoping to at least receive these before Christmas so I could give then to my children as presents. I Called the phone number the week after Christmas to see what was going on with my order, left a message, no call back yet. I Facebook messaged them a couple days ago, it says they 'seen' the message and I have no reply to that as well. I have reached out multiple times to this company regarding my order with absolutely no responses.