Hi Kirbi,We do our best to portray actual color of the product. Colors may vary slightly depending on the settings of your screen. However, as a gesture of good will and in order to resolve your complaints, we would like to send you a new Udder Cover. Please let us know the embroidery color you...
would like and we'd be happy to process a new order for you.Thank you,Customer Support
Hello [redacted],
I am really sorry if the Nursing Pillow is not what you were expecting. We do our best to give an example of the size of our pillow by providing the tab titled "How Do We Compare" which will give you a picture of our pillow compared to other popular brands such as the...
Boppy. Unfortunately because of the nature of the product, we have an "All Sales Final" policy. We know that you will appreciate that you will be receiving a brand new, never been used product and not someones exchange, or return. If your shipment is damaged, and you would like to receive a replacement, we will be happy to replace the damaged product. We do not however replace with a different print than what was originally ordered. Furthermore, when looking into your order, I see that you used a promotional code to receive your pillow for free. The only payment we have on file was for the shipping costs of $11.99. Unfortunately we are not able to issue refund on free product (shipping is a non-refundable charge). We apologize for any inconvenience.Thank you, Customer Support[redacted]@nursingpillow.com1-[redacted]
Hello, I am very sorry to hear that this customer is not satisfied with her orders. I do see that the customer had contacted us in regards to the size of her pillow being smaller than she had expected. We do our best to give our customers an accurate idea of the shape and size of our pillow by...
providing multiple pictures of our models using our pillow as well as including the "How Do We Compare" tab that is listed at the top of our page. This tab gives you a picture of the size of our pillow next to other popular brands out there, which our pillow is indeed a little bit smaller than others and the differnece is shown in this picture. You can see the picture by following this link http://www.nursingpillow.com/how-do-we-compare. This is a clear picture which is offered to our customers before the proceed to place their order. The length of the pillow from left to right is between 20 and 22 inches, the width from top to bottom is between 14 and 15 inches, and the thickness of the pillow is 5 1/2 inches. The pillow dimensions do vary slightly due to the nature of the product. We do also state that we have an 'All Sales Final' policy and we do not offer any kind of returns or exchanges since this is a baby product. This information is listed as the first policy on our website in all bold letters. The customer did indeed use a promotion to get the pillow free and all that was paid for was the cost of shipping which is absorbed by the post office and unfortunately is non refundable. As for the Seven Sling order, we do allow returns and exchanges. The sizing chart that we have listed on our website is fairly accurate and most customers who take the shoulder to hip measurement do not have any problems with the size they receive. The other measurements listed however are only approximate and is not always accurate for everyone since there are so many different body type. This is why we suggest on that page to take the shoulder to hip measurement if the customer has access to a measuring tape. Our return policy allows returns within 14 business days from the date the order arrives and we are happy to issue a refund of the product amount paid for minus any shipping fees since that has been absorbed by the post office to ship out the order. Since the customer has also used a promotion code to get the sling free and all that was paid for was the cost of shipping, unfortunately there is no amount we would be able to credit back to her. If she would like to exchange, she can visit www.sevenslings.com/exchanges and go through the exchange process to get a different size that may work better for her. You can email [redacted] with any further questions or concerns. Have a great day!
I am very sorry to hear that you are still waiting on this order. I went ahead and issued you a $2 refund that you paid for the upgrade to preferred shipping. However this order was shipped out on time and is expected to be delivered on time as well. Please let us know if you need any further...
Complaint: [redacted]
I am rejecting this response because: your shipping policy also states that it can take 2-3 business days, usually more, to process orders. I requested the cancellation of my order within two minutes of ordering and after one business day, you informed me that my order was already waiting for shipment. Ive also spoken with other customers and found that our packages were processed at the EXACT same times. I find it hard to believe that you processed, scanned, and placed for shipment "thousands of orders" at exactly 1:02 AM on Tuesday. Which also goes back to the fact that on Monday afternoon, you said my order was ready for shipment but according to my order tracking, it wasn't until the next morning, so you had plenty of time to cancel my order. I tried calling your customer service and was never able to get an actual person on the phone. I'm not going to love your cheaply made hats because you're going to cancel my order and refund my money.
Sincerely,
[redacted]
Hello [redacted],It looks like your order was successfully refunded on March 15th, 2016 to the card ending in [redacted]. Please review refund below:
March 15th 2016, 10:29:48 AM
Void
$ -14.84 (USD)
([redacted])
--VOID Success--
Paypal Txn_Id:...
[redacted]
We're so sorry for this delay in shipment. If you have any further questions or concerns, please email me personally at [redacted]@motherslounge.com.Thank you,KimberRuffle Buns, LLC###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I'm not happy with how they do business, but I wanted my order resolved and I just wouldn't recommend them to anyone, and I won't shop there again.
I am very sorry for the inconvenience. We try our best to let our customers know of our policies as they are stated clearly on our website when you place your order. Unfortunately we do not offer exchanges however if you would like to replace your order online please use promo code "ucover" for a FREE Cover valued at $35. Have a great day!
While I sympathize with your concerns, we have policies in place for a reason and do our very best to disclose this information to the customer before they checkout. We do not allow order cancelations and this is stated on our website. Because orders may be mailed out the same day that they are placed we do not allow order cancelations. At this time we cannot cancel your order as it has already shipped out to you. However, as a gesture of goodwill and in an effort to amicably resolve this matter - I am offering you the promo code “oneonly" for a $35 credit towards anything on our website, including sale items. This offer will never expire and is good for a one time use. We value you as a customer and hope you would consider business with us in the future.Thank you,MiaCustomer Support
Hello [redacted],It is with great concern that I address an incident you experienced with our customer service department. After hearing of this issue, I would like to make an apology on behalf of Carseat Canopy, LLC. We pride ourselves on great customer service and we want you to know, this is not a...
normal occurrence and seems there must have been some confusion with our team and your order. We are taking all the necessary steps to make sure that this type of problem does not happen again.After reviewing your order, I do see attempts were made to contact you via email and phone because your embroidery name was left blank. We immediately placed your order on hold until communication on the embroidery name was made clear. After hearing back from you, there was immediate confusion on the problem at hand and we want to sincerely apologize. What I went ahead and did is refunded your order in full. Please allow 2-5 business days to see this refund returned back into your account. You can review the refund transaction information below:October 26th 2015, 8:33:54 AMVoid$ -66.89 (USD)([redacted])--VOID Success-- Paypal Txn_Id: [redacted]Our company values all of our customers and any feedback that is provided. Please feel free to contact me personally to discuss any concerns that you may have in the future. We look forward to continuing our relationship with you and hope that we can serve you once again.Sincerely,Kimber[redacted]@motherslounge.com###-###-####
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} Thank you for your order. We truly appreciate you being our customer. Unfortunately we are not able to issue you a refund for this charge as our policies are stated on our website before you place your order. I am very sorry to...
hear that you received a COD charge. We try our best to let our customers know of our policies before they place their order as they are all stated on our website. We are located in the USA and customers who place orders that are being shipped internationally can potentially be required to pay COD Charged or custom fee. The COD charge is a tax incurred charge because when you place your order with us it was tax free. We do not receive the additional COD charge that you paid for as it is given to canada post. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} The purpose of Custom fees is to protect each country's economy, residents, jobs, environment, etc., By controlling the goods that are being imported and exported from the country. Unfortunately there is no guarantee way that these fees will or will not be charged as it is determined and imposed by the border and the post office. The reason that it says "COD" is because it stands for "cash on delivery" this is imposed by the post office and not of our own volition. the post office has to collect that charge before it is delivered otherwise they will send it back to us, I am so sorry that this happened to you but unfortunately this is custom fee related and we are not able to compensate for those costs.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Helvetica} td.td1 {width: 449.0px; margin: 0.5px 0.5px 0.5px 0.5px} Unfortunately we only have the one size pillow and we try our best to portray the actual representation of the product as well as let our customers know of our policies as...
they are stated on our website. Our records indicate that you received a pretty good deal and got this pillow for free using promo code "[redacted]" for $40 off and just paid shipping fees which unfortunately are non refundable as those costs are absorbed when shipping your order out.I am so sorry for the inconvenience, but we have an all sales final policy and do not offer refunds or exchanges. The reason we do not receive any products back is because of the nature of the product. Because it is a baby product we only sell them brand new. Again I am sorry for the trouble. If you would like to place a new order please use "npillow" for $40 off. Please let us know if you need any further assistance. Have a great day! Tell us why here...
I'm very sorry for the inconvenience. We shipped that package out on time, however, it looks like there was a delay by the postal service. Delays are rare, but unfortunately, it does happen to a small percentage of our packages. We do our best to give accurate arrival dates, but they are just...
estimates as stated on the website. Again, I do apologize for any inconvenience this has caused. If you do not receive your order by March 14th, please let us know and we would be happy to assist you further.
I am very sorry to hear that you are not happy with your order. I was able to pull up your purchase and noticed that you received a pretty good deal and got two covers for 100% free with a promo code we gave you when normally they have a value of $35 each. You just paid to have these items shipped...
to you which has already been absorbed by the post office. When you look at the connor cover online and click for further details both photos show that the connor cover is slightly distressed, I was able to look into the exact cover you received since you sent a photo of it to us and you unfortunately do not qualify for a replacement as your cover is not defective in any way and if we were to replace it it would look the same. . However for the inconvenience. We would be happy to give you another $35 off promo code "ucover" for $35 off so you can choose a differnt print for free. you would just have to pay to have this item shipped to you.
Complaint: [redacted]
I am rejecting this response because I have already tried contacting the company on multiple occasions resulting in zero information, I have explained my pillow is much smaller then there specific dimensions and the only thing said was they don't have a return policy. I have tried calling with no response on multiple occasions to speak to a manager or superior. I simply want a refund of my money.:
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have requested proof of delivery or “their records” multiple times and have not received it. I also have not received proof that I am being refunded for the item. I believe this company is providing customers with fraudulent tracking information and is selling customers items they will never receive and blaming USPS.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kirbi F[redacted]
Complaint: [redacted]
I am rejecting this response because:
They are not 80 percent cotton as advertised. They were 30 percent if that much. The business does not seem to care and keeps ignoring the fact I'm telling them they are not 80 percent cotton as they keep claiming.
Sincerely,
[redacted]
Hello,We are very sorry that our shopping experience did not meet your expectations and we appreciate the feedback. Our goal is to provide the best customer service experience possible for our customers and we want you to know our intentions we're sincere and only to help. We send out one automated...
text to each individual who makes it to the end of the check out process but does not actually complete their order, this is an automated process known as "shopping cart abandonment," this shopping cart abandonment program is used by several companies world-wide. I noticed you attempted three separate times to submit an order by our company, which is why you received three separate texts. If we do not receive a text back, no further communication is made by our company concerning this incomplete order. To expand further on your complaint, there is no "check box" to opt out of this shopping cart abandonment program. However, this information you provide us through the checkout process is only used by Mothers Lounge, LLC and never sold or used by 3rd parties. We want you to know we take all customer suggestions and concerns very seriously and we will make sure your suggestions are passed on to the appropriate people. Thank you,
KimberCustomer Service Supervisor[redacted]@motherslounge.com[redacted]
Hi Kirbi,We do our best to portray actual color of the product. Colors may vary slightly depending on the settings of your screen. However, as a gesture of good will and in order to resolve your complaints, we would like to send you a new Udder Cover. Please let us know the embroidery color you...
would like and we'd be happy to process a new order for you.Thank you,Customer Support
Hello [redacted],
I am really sorry if the Nursing Pillow is not what you were expecting. We do our best to give an example of the size of our pillow by providing the tab titled "How Do We Compare" which will give you a picture of our pillow compared to other popular brands such as the...
Boppy. Unfortunately because of the nature of the product, we have an "All Sales Final" policy. We know that you will appreciate that you will be receiving a brand new, never been used product and not someones exchange, or return. If your shipment is damaged, and you would like to receive a replacement, we will be happy to replace the damaged product. We do not however replace with a different print than what was originally ordered. Furthermore, when looking into your order, I see that you used a promotional code to receive your pillow for free. The only payment we have on file was for the shipping costs of $11.99. Unfortunately we are not able to issue refund on free product (shipping is a non-refundable charge). We apologize for any inconvenience.Thank you, Customer Support[redacted]@nursingpillow.com1-[redacted]
Hello, I am very sorry to hear that this customer is not satisfied with her orders. I do see that the customer had contacted us in regards to the size of her pillow being smaller than she had expected. We do our best to give our customers an accurate idea of the shape and size of our pillow by...
providing multiple pictures of our models using our pillow as well as including the "How Do We Compare" tab that is listed at the top of our page. This tab gives you a picture of the size of our pillow next to other popular brands out there, which our pillow is indeed a little bit smaller than others and the differnece is shown in this picture. You can see the picture by following this link http://www.nursingpillow.com/how-do-we-compare. This is a clear picture which is offered to our customers before the proceed to place their order. The length of the pillow from left to right is between 20 and 22 inches, the width from top to bottom is between 14 and 15 inches, and the thickness of the pillow is 5 1/2 inches. The pillow dimensions do vary slightly due to the nature of the product. We do also state that we have an 'All Sales Final' policy and we do not offer any kind of returns or exchanges since this is a baby product. This information is listed as the first policy on our website in all bold letters. The customer did indeed use a promotion to get the pillow free and all that was paid for was the cost of shipping which is absorbed by the post office and unfortunately is non refundable. As for the Seven Sling order, we do allow returns and exchanges. The sizing chart that we have listed on our website is fairly accurate and most customers who take the shoulder to hip measurement do not have any problems with the size they receive. The other measurements listed however are only approximate and is not always accurate for everyone since there are so many different body type. This is why we suggest on that page to take the shoulder to hip measurement if the customer has access to a measuring tape. Our return policy allows returns within 14 business days from the date the order arrives and we are happy to issue a refund of the product amount paid for minus any shipping fees since that has been absorbed by the post office to ship out the order. Since the customer has also used a promotion code to get the sling free and all that was paid for was the cost of shipping, unfortunately there is no amount we would be able to credit back to her. If she would like to exchange, she can visit www.sevenslings.com/exchanges and go through the exchange process to get a different size that may work better for her. You can email [redacted] with any further questions or concerns. Have a great day!
I am very sorry to hear that you are still waiting on this order. I went ahead and issued you a $2 refund that you paid for the upgrade to preferred shipping. However this order was shipped out on time and is expected to be delivered on time as well. Please let us know if you need any further...
assistance at [email protected]
Complaint: [redacted]
I am rejecting this response because: your shipping policy also states that it can take 2-3 business days, usually more, to process orders. I requested the cancellation of my order within two minutes of ordering and after one business day, you informed me that my order was already waiting for shipment. Ive also spoken with other customers and found that our packages were processed at the EXACT same times. I find it hard to believe that you processed, scanned, and placed for shipment "thousands of orders" at exactly 1:02 AM on Tuesday. Which also goes back to the fact that on Monday afternoon, you said my order was ready for shipment but according to my order tracking, it wasn't until the next morning, so you had plenty of time to cancel my order. I tried calling your customer service and was never able to get an actual person on the phone. I'm not going to love your cheaply made hats because you're going to cancel my order and refund my money.
Sincerely,
[redacted]
Hello [redacted],It looks like your order was successfully refunded on March 15th, 2016 to the card ending in [redacted]. Please review refund below:
March 15th 2016, 10:29:48 AM
Void
$ -14.84 (USD)
([redacted])
--VOID Success--
Paypal Txn_Id:...
[redacted]
We're so sorry for this delay in shipment. If you have any further questions or concerns, please email me personally at [redacted]@motherslounge.com.Thank you,KimberRuffle Buns, LLC###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I'm not happy with how they do business, but I wanted my order resolved and I just wouldn't recommend them to anyone, and I won't shop there again.
I am very sorry for the inconvenience. We try our best to let our customers know of our policies as they are stated clearly on our website when you place your order. Unfortunately we do not offer exchanges however if you would like to replace your order online please use promo code "ucover" for a FREE Cover valued at $35. Have a great day!
While I sympathize with your concerns, we have policies in place for a reason and do our very best to disclose this information to the customer before they checkout. We do not allow order cancelations and this is stated on our website. Because orders may be mailed out the same day that they are placed we do not allow order cancelations. At this time we cannot cancel your order as it has already shipped out to you. However, as a gesture of goodwill and in an effort to amicably resolve this matter - I am offering you the promo code “oneonly" for a $35 credit towards anything on our website, including sale items. This offer will never expire and is good for a one time use. We value you as a customer and hope you would consider business with us in the future.Thank you,MiaCustomer Support
Hello [redacted],It is with great concern that I address an incident you experienced with our customer service department. After hearing of this issue, I would like to make an apology on behalf of Carseat Canopy, LLC. We pride ourselves on great customer service and we want you to know, this is not a...
normal occurrence and seems there must have been some confusion with our team and your order. We are taking all the necessary steps to make sure that this type of problem does not happen again.After reviewing your order, I do see attempts were made to contact you via email and phone because your embroidery name was left blank. We immediately placed your order on hold until communication on the embroidery name was made clear. After hearing back from you, there was immediate confusion on the problem at hand and we want to sincerely apologize. What I went ahead and did is refunded your order in full. Please allow 2-5 business days to see this refund returned back into your account. You can review the refund transaction information below:October 26th 2015, 8:33:54 AMVoid$ -66.89 (USD)([redacted])--VOID Success-- Paypal Txn_Id: [redacted]Our company values all of our customers and any feedback that is provided. Please feel free to contact me personally to discuss any concerns that you may have in the future. We look forward to continuing our relationship with you and hope that we can serve you once again.Sincerely,Kimber[redacted]@motherslounge.com###-###-####
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} Thank you for your order. We truly appreciate you being our customer. Unfortunately we are not able to issue you a refund for this charge as our policies are stated on our website before you place your order. I am very sorry to...
hear that you received a COD charge. We try our best to let our customers know of our policies before they place their order as they are all stated on our website. We are located in the USA and customers who place orders that are being shipped internationally can potentially be required to pay COD Charged or custom fee. The COD charge is a tax incurred charge because when you place your order with us it was tax free. We do not receive the additional COD charge that you paid for as it is given to canada post. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} The purpose of Custom fees is to protect each country's economy, residents, jobs, environment, etc., By controlling the goods that are being imported and exported from the country. Unfortunately there is no guarantee way that these fees will or will not be charged as it is determined and imposed by the border and the post office. The reason that it says "COD" is because it stands for "cash on delivery" this is imposed by the post office and not of our own volition. the post office has to collect that charge before it is delivered otherwise they will send it back to us, I am so sorry that this happened to you but unfortunately this is custom fee related and we are not able to compensate for those costs.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Helvetica} td.td1 {width: 449.0px; margin: 0.5px 0.5px 0.5px 0.5px} Unfortunately we only have the one size pillow and we try our best to portray the actual representation of the product as well as let our customers know of our policies as...
they are stated on our website. Our records indicate that you received a pretty good deal and got this pillow for free using promo code "[redacted]" for $40 off and just paid shipping fees which unfortunately are non refundable as those costs are absorbed when shipping your order out.I am so sorry for the inconvenience, but we have an all sales final policy and do not offer refunds or exchanges. The reason we do not receive any products back is because of the nature of the product. Because it is a baby product we only sell them brand new. Again I am sorry for the trouble. If you would like to place a new order please use "npillow" for $40 off. Please let us know if you need any further assistance. Have a great day! Tell us why here...
I'm very sorry for the inconvenience. We shipped that package out on time, however, it looks like there was a delay by the postal service. Delays are rare, but unfortunately, it does happen to a small percentage of our packages. We do our best to give accurate arrival dates, but they are just...
estimates as stated on the website. Again, I do apologize for any inconvenience this has caused. If you do not receive your order by March 14th, please let us know and we would be happy to assist you further.
Complaint: [redacted]
I am rejecting this response because: It is an automated response and doesn't answer any of my questions.
Sincerely,
[redacted]
I am very sorry to hear that you are not happy with your order. I was able to pull up your purchase and noticed that you received a pretty good deal and got two covers for 100% free with a promo code we gave you when normally they have a value of $35 each. You just paid to have these items shipped...
to you which has already been absorbed by the post office. When you look at the connor cover online and click for further details both photos show that the connor cover is slightly distressed, I was able to look into the exact cover you received since you sent a photo of it to us and you unfortunately do not qualify for a replacement as your cover is not defective in any way and if we were to replace it it would look the same. . However for the inconvenience. We would be happy to give you another $35 off promo code "ucover" for $35 off so you can choose a differnt print for free. you would just have to pay to have this item shipped to you.
Complaint: [redacted]
I am rejecting this response because I have already tried contacting the company on multiple occasions resulting in zero information, I have explained my pillow is much smaller then there specific dimensions and the only thing said was they don't have a return policy. I have tried calling with no response on multiple occasions to speak to a manager or superior. I simply want a refund of my money.:
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have requested proof of delivery or “their records” multiple times and have not received it. I also have not received proof that I am being refunded for the item. I believe this company is providing customers with fraudulent tracking information and is selling customers items they will never receive and blaming USPS.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kirbi F[redacted]
Complaint: [redacted]
I am rejecting this response because:
They are not 80 percent cotton as advertised. They were 30 percent if that much. The business does not seem to care and keeps ignoring the fact I'm telling them they are not 80 percent cotton as they keep claiming.
Sincerely,
[redacted]
Hello,We are very sorry that our shopping experience did not meet your expectations and we appreciate the feedback. Our goal is to provide the best customer service experience possible for our customers and we want you to know our intentions we're sincere and only to help. We send out one automated...
text to each individual who makes it to the end of the check out process but does not actually complete their order, this is an automated process known as "shopping cart abandonment," this shopping cart abandonment program is used by several companies world-wide. I noticed you attempted three separate times to submit an order by our company, which is why you received three separate texts. If we do not receive a text back, no further communication is made by our company concerning this incomplete order. To expand further on your complaint, there is no "check box" to opt out of this shopping cart abandonment program. However, this information you provide us through the checkout process is only used by Mothers Lounge, LLC and never sold or used by 3rd parties. We want you to know we take all customer suggestions and concerns very seriously and we will make sure your suggestions are passed on to the appropriate people. Thank you,
KimberCustomer Service Supervisor[redacted]@motherslounge.com[redacted]