UNSECURE SITE! I made two separate purchases with two separate cards on two separate occasionsMy card information was STOLEN BOTH TIMES! This is NOT a secure site despite their privacy policy guarantee
I ordered a car seat canopy online for my sonAnd was told it would be there between the 5th- or 9th of March since I ordered it on the of FebruaryI still didn’t receive it and was told that I should get it by the 9th if not I should contact themI asked for a refund since NOW it’s saying I won’t get it till the 14th of MarchThey liedAnd I want my money backOn the 14th of March would be days less of a month since I orderedThat’s advertising and not delivering what is advertised on their site at www.carseatcanopy.com
I received an order that was incorrect from the companyAfter calling their office multiple times over a time period of a week and a half, I never reached anyoneThe message I received when calling was that it was outside of their business hours, which was incorrect as I made sure to call during the correct timeI left multiple voicemails with no returnI sent an email to the company, with no responseI sent a message through their website, with no responseI even posted on their Facebook page, with no responseFinally I found the "live chat" feature on their website and immediately received a responseThe rep helping offered to correct my order immediately through the chat, although during the conversation I requested more than once I wanted someone to call meThe rep, Jaymi, was kind enough to ship the correct item to me immediately, but I requested she leave a message for a supervisor to contact me immediatelyThis is the worst customer service I have ever experiencedI like the one item that I received correctly; I hope I receive the second item as I ordered it and that I like it just as muchI should receive the corrected item within 1-weeksDue to the poor customer service I experienced, I will never refer anyone to this company
The company never delivered my productI have emailed them and filed a complaint with PayPalI ordered my product on September 1st
Transaction amount of $My transaction ID through PayPal ***
I ordered a product from this company for our baby on the way, however I was gifted the same product at my baby shower, therefore would like to return itI never opened it from its original packaging, but have been told that I can not return as they can not guarantee that it has not been tampered with since it left their facility! I attempted to return this the same day I received it to assure or show it had never been opened, irregardless the company refused to take it back and states all sales are final! I think this is unreasonable!!! I can understand if it was removed from its original packaging, but it has NOT!
Complaint: ***
I am rejecting this response because: The post office told me the COD charge came form your businessIf you had contacted them they would have told you thatThe COD charge came from your Car Seat Canopy
Sincerely,
*** ***
I ordered baby leggings from their baby leggings website in September I got an email that two of the patterns were out of stock and that I could either pick two different patterns or wait until they became availableI decided to waitIn a confirmation email it said that my order was shipped out on Nov18, I was hoping to at least receive these before Christmas so I could give then to my children as presentsI Called the phone number the week after Christmas to see what was going on with my order, left a message, no call back yetI Facebook messaged them a couple days ago, it says they 'seen' the message and I have no reply to that as wellI have reached out multiple times to this company regarding my order with absolutely no responses
I ordered a nursing pillow from this company, when the pillow arrived I noticed the product was much much smaller then it should have been based on photos online and comparison to the image of which I purchased it fromUpon going to contact there customer service I was hung up on three times, I then went to their website where I was put in contact with there chat services after explaining my problem, the rep then fed me there legal jargon located on their websiteThey told me there pillow tend to be "smaller" then most and that I should have done my research on there website, however upon ordering the pillow it does not give any specific sizing unless you are looking through there website tabs the information is not otherwise provided to the customerI then explained to the rep again that I had a pillow the size of a neck pillow and she proceeded to say there was nothing she could do for me and contact there main lineOnce I told her I had been in contact and hung up on with no in
Hello ***! Because of the nature of the product, we have an All Sales Final policyWe know that you will appreciate that you will be receiving a brand new never been used, product and not someone's exchange or returnAs stated on our website, the actual dimensions of the pillow are -
inches in length from left to right and - inches in length from front to back, and about 1/inches in thicknessWe also have a "How Do We Compare" tab which shows are pillows are smaller than some competing brands like BoppyIf you believe that your item is not within these dimensions, please contact customer service at ***@nursingpillow.com within days of receipt and provide a photo so we can verify this defect and send you a replacement
As stated we have gone ahead and issued you a full refundIf you would like to email [email protected] we can provide you with an email receipt however if you contact your bank you will see that your original method of payment has been issued full refundWe have cancelled your order and have made a request from the post office to mail it back to usHave a great day!
Hello ***,I can imagine how disappointed you must have been to learn of our “All Sales Final” policyI have personally looked into the situation surrounding your request and unfortunately you do not qualify for a refund or exchange. While I sympathize with your concerns, we have policies
in place for a reason and do our very best to disclose this information to the customer before they checkoutThis information is the first policy on our website right below the 'proceed to checkout' buttonThis policy is also stated on the shipping address page, payment page, and of course, the footer of our website under “Refund Policy”This is a total of places the customer is able to review the Refund Policy before they click ’submit’ on their orderWe chose to go above and beyond and state our policies several places on our website to ensure the customer is aware of these policies before they finish their order Furthermore, this is why we are able to offer such steep discounts and special offers to our customersAs I can see you received your first hat for free and paid $for each additional hat (originally $each)Having to process returns and exchanges would greatly increase the price of our items and we would not be able to offer our customers these more than generous offersWe value you as a customer and hope you can understand! We know you will love your new faux fur hats! Thank you,KimberCustomer Support
I received a gift card from my obstetrician to purchase maternity and newborn material for my unborn child in advanceApparently, the company provides these gift cards for promotional useI went online to utilize this gift cardThere is and was no fineprint on the website nor gift card that stated the gift card, which came from this company, did not cover the shipping and handling chargesAfter making the purchase with the gift card and returning home to check my statement, I noticed I was charged an exaggerated amount for shippingUpon calling the company I was unable to speak with a representative and I also could not leave a voicemail as the automated system disconnected several timesWhen I tried to send an email, the email kept coming back as a rejection and I received an error that the email recipient did not existLuckily I did process my payment through PayPal so they are working to rectify the situation but I don’t feel there is much hope if they have the same contact informationI do feel that the gift cards are misleading because the gift cards do not cover shipping and handling and nothing on the website or card mentions thisI feel it’s misleadingI am also disappointed that there are no means of contact to access the company in the event of an issue
I can imagine how disappointed you must have been to learn of our “All Sales Final” policyI have personally looked into the situation surrounding your request and unfortunately you do not qualify for a refund or exchange. While
I sympathize with your concerns, we have policies in place for a reason and do our very best to disclose this information to the customer before they checkoutThis information is the first policy on our website right below the 'proceed to checkout' buttonThis policy is also stated on the shipping address page, payment page, and of course, the footer of our website under “Refund Policy”This is a total of places the customer is able to review the Refund Policy before they click ’submit’ on their orderWe chose to go above and beyond and state our policies several places on our website to ensure the customer is aware of these policies before they finish their order Furthermore, this is why we are able to offer such steep discounts and special offers to our customers Having to process returns and exchanges would greatly increase the price of our items and we would not be able to offer our customers these more than generous offersWe value you as a customer and hope you can understand! Thank you-MiaCustomer Support
There might be too many issues to list hereWhile you do receive "Gift Cards" from the OB (as well as many other "coupons" that say you are saving a lot of money, you still end up paying to dollars in shipping (doesn't come close to what the cost is to ship the items or most likely even what the items are worth
Overlooking that issue because the business does need to make money and maybe there is a reason for it that I am not seeingI signed up as a "rep" (can't remember their term)At this point I have been able to see the Dashboard one timeCan not sign in, haven't gotten a response to many emails I've sent asking about how to fix the issueAND...while I could access the "Live Chat" agents before, now I get "no agents available" messagesI have tried to make contact at various times during the day and night, as well as on various daysNOTHING
I can't say for sure that this company is a scam or doing anything technically illegal but it really isn't a good company eitherNo customer service and not great deals despite the appearance of the coupons and gift codes
It looks like there was a transit problem and the order was lost in the mailWe know mistakes like this do happen, and we are happy to take full responsibility on behalf of the post officeIt looks like the order was successfully re-shipped on May 22nd to the address that was provided to usThe USPS tracking number is ***Through reviewing the tracking information we are seeing the package is expected to arrive today.Thank you,Customer Support
I received an order that was incorrect from the companyAfter calling their office multiple times over a time period of a week and a half, I never reached anyoneThe message I received when calling was that it was outside of their business hours, which was incorrect as I made sure to call during the correct timeI left multiple voicemails with no returnI sent an email to the company, with no responseI sent a message through their website, with no responseI even posted on their Facebook page, with no responseFinally I found the "live chat" feature on their website and immediately received a responseThe rep helping offered to correct my order immediately through the chat, although during the conversation I requested more than once I wanted someone to call meThe rep, Jaymi, was kind enough to ship the correct item to me immediately, but I requested she leave a message for a supervisor to contact me immediatelyThis is the worst customer service I have ever experiencedI like the one item that I received correctly; I hope I receive the second item as I ordered it and that I like it just as muchI should receive the corrected item within 1-weeksDue to the poor customer service I experienced, I will never refer anyone to this company
I received an email from CustomPacifiers.com, owned by Mothers Lounge LLC, stating I received a $Custom Pacifiers Gift Card I went to the website to use the Gift and the website tells me I cant use it on Shipping cost I reviewed my email and found the email did not say anything about "Cant be used on shipping" so I contacted Customer Service Via Chat I spoke with a customer service representative that advised me "I apologize for the inconvenienceBecause we already offer such a big discount we are unable to offer free or discounted shipping." then stated that the email did not mention the Gift Card could not be used on shipping and I received this response, " I am very sorry for the inconvenience and frustration this has caused you for the E-mails say that the order is free you just need to pay shipping so I deeply apologize if that was missed in your E-mailThank you for your time." The customer Service agent then ended the chat and I was unable to communicate with her
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors
They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
I received a "gift card" for several of their websitesI quickly found out that their "gift cards" do not cover shipping and handling costs no matter how much of a balance is left on the gift card after you have selected your itemsThe shipping and handling cost was roughly $for a few pieces of clothHere's the kickerI live miles away from where these would be shipped fromI asked customer service if $was really necessary and if I could just pick these up myselfNo budgingThis is a scamThey make most of their money charging exorbitant fees and masking it under the name "shipping and handling." I will NEVER do business with these people again
UNSECURE SITE! I made two separate purchases with two separate cards on two separate occasionsMy card information was STOLEN BOTH TIMES! This is NOT a secure site despite their privacy policy guarantee
I ordered a car seat canopy online for my sonAnd was told it would be there between the 5th- or 9th of March since I ordered it on the of FebruaryI still didn’t receive it and was told that I should get it by the 9th if not I should contact themI asked for a refund since NOW it’s saying I won’t get it till the 14th of MarchThey liedAnd I want my money backOn the 14th of March would be days less of a month since I orderedThat’s advertising and not delivering what is advertised on their site at www.carseatcanopy.com
I received an order that was incorrect from the companyAfter calling their office multiple times over a time period of a week and a half, I never reached anyoneThe message I received when calling was that it was outside of their business hours, which was incorrect as I made sure to call during the correct timeI left multiple voicemails with no returnI sent an email to the company, with no responseI sent a message through their website, with no responseI even posted on their Facebook page, with no responseFinally I found the "live chat" feature on their website and immediately received a responseThe rep helping offered to correct my order immediately through the chat, although during the conversation I requested more than once I wanted someone to call meThe rep, Jaymi, was kind enough to ship the correct item to me immediately, but I requested she leave a message for a supervisor to contact me immediatelyThis is the worst customer service I have ever experiencedI like the one item that I received correctly; I hope I receive the second item as I ordered it and that I like it just as muchI should receive the corrected item within 1-weeksDue to the poor customer service I experienced, I will never refer anyone to this company
The company never delivered my productI have emailed them and filed a complaint with PayPalI ordered my product on September 1st
Transaction amount of $My transaction ID through PayPal ***
I ordered a product from this company for our baby on the way, however I was gifted the same product at my baby shower, therefore would like to return itI never opened it from its original packaging, but have been told that I can not return as they can not guarantee that it has not been tampered with since it left their facility! I attempted to return this the same day I received it to assure or show it had never been opened, irregardless the company refused to take it back and states all sales are final! I think this is unreasonable!!! I can understand if it was removed from its original packaging, but it has NOT!
Complaint: ***
I am rejecting this response because: The post office told me the COD charge came form your businessIf you had contacted them they would have told you thatThe COD charge came from your Car Seat Canopy
Sincerely,
*** ***
I have attempted to contact the company by email, phone, and live chat without any response
I ordered baby leggings from their baby leggings website in September I got an email that two of the patterns were out of stock and that I could either pick two different patterns or wait until they became availableI decided to waitIn a confirmation email it said that my order was shipped out on Nov18, I was hoping to at least receive these before Christmas so I could give then to my children as presentsI Called the phone number the week after Christmas to see what was going on with my order, left a message, no call back yetI Facebook messaged them a couple days ago, it says they 'seen' the message and I have no reply to that as wellI have reached out multiple times to this company regarding my order with absolutely no responses
I ordered a nursing pillow from this company, when the pillow arrived I noticed the product was much much smaller then it should have been based on photos online and comparison to the image of which I purchased it fromUpon going to contact there customer service I was hung up on three times, I then went to their website where I was put in contact with there chat services after explaining my problem, the rep then fed me there legal jargon located on their websiteThey told me there pillow tend to be "smaller" then most and that I should have done my research on there website, however upon ordering the pillow it does not give any specific sizing unless you are looking through there website tabs the information is not otherwise provided to the customerI then explained to the rep again that I had a pillow the size of a neck pillow and she proceeded to say there was nothing she could do for me and contact there main lineOnce I told her I had been in contact and hung up on with no in
Hello ***! Because of the nature of the product, we have an All Sales Final policyWe know that you will appreciate that you will be receiving a brand new never been used, product and not someone's exchange or returnAs stated on our website, the actual dimensions of the pillow are -
inches in length from left to right and - inches in length from front to back, and about 1/inches in thicknessWe also have a "How Do We Compare" tab which shows are pillows are smaller than some competing brands like BoppyIf you believe that your item is not within these dimensions, please contact customer service at ***@nursingpillow.com within days of receipt and provide a photo so we can verify this defect and send you a replacement
As stated we have gone ahead and issued you a full refundIf you would like to email [email protected] we can provide you with an email receipt however if you contact your bank you will see that your original method of payment has been issued full refundWe have cancelled your order and have made a request from the post office to mail it back to usHave a great day!
Hello ***,I can imagine how disappointed you must have been to learn of our “All Sales Final” policyI have personally looked into the situation surrounding your request and unfortunately you do not qualify for a refund or exchange. While I sympathize with your concerns, we have policies
in place for a reason and do our very best to disclose this information to the customer before they checkoutThis information is the first policy on our website right below the 'proceed to checkout' buttonThis policy is also stated on the shipping address page, payment page, and of course, the footer of our website under “Refund Policy”This is a total of places the customer is able to review the Refund Policy before they click ’submit’ on their orderWe chose to go above and beyond and state our policies several places on our website to ensure the customer is aware of these policies before they finish their order Furthermore, this is why we are able to offer such steep discounts and special offers to our customersAs I can see you received your first hat for free and paid $for each additional hat (originally $each)Having to process returns and exchanges would greatly increase the price of our items and we would not be able to offer our customers these more than generous offersWe value you as a customer and hope you can understand! We know you will love your new faux fur hats! Thank you,KimberCustomer Support
I received a gift card from my obstetrician to purchase maternity and newborn material for my unborn child in advanceApparently, the company provides these gift cards for promotional useI went online to utilize this gift cardThere is and was no fineprint on the website nor gift card that stated the gift card, which came from this company, did not cover the shipping and handling chargesAfter making the purchase with the gift card and returning home to check my statement, I noticed I was charged an exaggerated amount for shippingUpon calling the company I was unable to speak with a representative and I also could not leave a voicemail as the automated system disconnected several timesWhen I tried to send an email, the email kept coming back as a rejection and I received an error that the email recipient did not existLuckily I did process my payment through PayPal so they are working to rectify the situation but I don’t feel there is much hope if they have the same contact informationI do feel that the gift cards are misleading because the gift cards do not cover shipping and handling and nothing on the website or card mentions thisI feel it’s misleadingI am also disappointed that there are no means of contact to access the company in the event of an issue
I can imagine how disappointed you must have been to learn of our “All Sales Final” policyI have personally looked into the situation surrounding your request and unfortunately you do not qualify for a refund or exchange. While
I sympathize with your concerns, we have policies in place for a reason and do our very best to disclose this information to the customer before they checkoutThis information is the first policy on our website right below the 'proceed to checkout' buttonThis policy is also stated on the shipping address page, payment page, and of course, the footer of our website under “Refund Policy”This is a total of places the customer is able to review the Refund Policy before they click ’submit’ on their orderWe chose to go above and beyond and state our policies several places on our website to ensure the customer is aware of these policies before they finish their order Furthermore, this is why we are able to offer such steep discounts and special offers to our customers Having to process returns and exchanges would greatly increase the price of our items and we would not be able to offer our customers these more than generous offersWe value you as a customer and hope you can understand! Thank you-MiaCustomer Support
There might be too many issues to list hereWhile you do receive "Gift Cards" from the OB (as well as many other "coupons" that say you are saving a lot of money, you still end up paying to dollars in shipping (doesn't come close to what the cost is to ship the items or most likely even what the items are worth
Overlooking that issue because the business does need to make money and maybe there is a reason for it that I am not seeingI signed up as a "rep" (can't remember their term)At this point I have been able to see the Dashboard one timeCan not sign in, haven't gotten a response to many emails I've sent asking about how to fix the issueAND...while I could access the "Live Chat" agents before, now I get "no agents available" messagesI have tried to make contact at various times during the day and night, as well as on various daysNOTHING
I can't say for sure that this company is a scam or doing anything technically illegal but it really isn't a good company eitherNo customer service and not great deals despite the appearance of the coupons and gift codes
It looks like there was a transit problem and the order was lost in the mailWe know mistakes like this do happen, and we are happy to take full responsibility on behalf of the post officeIt looks like the order was successfully re-shipped on May 22nd to the address that was provided to usThe USPS tracking number is ***Through reviewing the tracking information we are seeing the package is expected to arrive today.Thank you,Customer Support
I received an order that was incorrect from the companyAfter calling their office multiple times over a time period of a week and a half, I never reached anyoneThe message I received when calling was that it was outside of their business hours, which was incorrect as I made sure to call during the correct timeI left multiple voicemails with no returnI sent an email to the company, with no responseI sent a message through their website, with no responseI even posted on their Facebook page, with no responseFinally I found the "live chat" feature on their website and immediately received a responseThe rep helping offered to correct my order immediately through the chat, although during the conversation I requested more than once I wanted someone to call meThe rep, Jaymi, was kind enough to ship the correct item to me immediately, but I requested she leave a message for a supervisor to contact me immediatelyThis is the worst customer service I have ever experiencedI like the one item that I received correctly; I hope I receive the second item as I ordered it and that I like it just as muchI should receive the corrected item within 1-weeksDue to the poor customer service I experienced, I will never refer anyone to this company
I received an email from CustomPacifiers.com, owned by Mothers Lounge LLC, stating I received a $Custom Pacifiers Gift Card I went to the website to use the Gift and the website tells me I cant use it on Shipping cost I reviewed my email and found the email did not say anything about "Cant be used on shipping" so I contacted Customer Service Via Chat I spoke with a customer service representative that advised me "I apologize for the inconvenienceBecause we already offer such a big discount we are unable to offer free or discounted shipping." then stated that the email did not mention the Gift Card could not be used on shipping and I received this response, " I am very sorry for the inconvenience and frustration this has caused you for the E-mails say that the order is free you just need to pay shipping so I deeply apologize if that was missed in your E-mailThank you for your time." The customer Service agent then ended the chat and I was unable to communicate with her
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors
They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
I received a "gift card" for several of their websitesI quickly found out that their "gift cards" do not cover shipping and handling costs no matter how much of a balance is left on the gift card after you have selected your itemsThe shipping and handling cost was roughly $for a few pieces of clothHere's the kickerI live miles away from where these would be shipped fromI asked customer service if $was really necessary and if I could just pick these up myselfNo budgingThis is a scamThey make most of their money charging exorbitant fees and masking it under the name "shipping and handling." I will NEVER do business with these people again