I ordered a car seat canopy online for my sonAnd was told it would be there between the 5th- or 9th of March since I ordered it on the of FebruaryI still didn’t receive it and was told that I should get it by the 9th if not I should contact themI asked for a refund since NOW it’s saying I won’t get it till the 14th of MarchThey liedAnd I want my money backOn the 14th of March would be days less of a month since I orderedThat’s advertising and not delivering what is advertised on their site at www.carseatcanopy.com
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I'm not happy with how they do business, but I wanted my order resolved and I just wouldn't recommend them to anyone, and I won't shop there again
Hello [redacted] ,It looks like your order was successfully refunded on March 15th, to the card ending in ***Please review refund below: March 15th 2016, 10:29:AM Void $ -(USD) ( [redacted] ) --VOID Success-- Paypal Txn_Id: [redacted] We're so sorry for this delay in shipmentIf you have any further questions or concerns, please email me personally at [redacted] @motherslounge.com.Thank you,KimberRuffle Buns, LLC###-###-####
Thank you for your orderWe truly appreciate you being our customerUnfortunately we are not able to issue you a refund for this charge as our policies are stated on our website before you place your orderI am very sorry to hear that you received a COD chargeWe try our best to let our customers know of our policies before they place their order as they are all stated on our websiteWe are located in the USA and customers who place orders that are being shipped internationally can potentially be required to pay COD Charged or custom feeThe COD charge is a tax incurred charge because when you place your order with us it was tax freeWe do not receive the additional COD charge that you paid for as it is given to canada post The purpose of Custom fees is to protect each country's economy, residents, jobs, environment, etc., By controlling the goods that are being imported and exported from the countryUnfortunately there is no guarantee way that these fees will or will not be charged as it is determined and imposed by the border and the post officeThe reason that it says "COD" is because it stands for "cash on delivery" this is imposed by the post office and not of our own volitionthe post office has to collect that charge before it is delivered otherwise they will send it back to us, I am so sorry that this happened to you but unfortunately this is custom fee related and we are not able to compensate for those costs
UNSECURE SITE! I made two separate purchases with two separate cards on two separate occasionsMy card information was STOLEN BOTH TIMES! This is NOT a secure site despite their privacy policy guarantee
I made a purchase on 11/25/I paid for preferred shipping, which was $16.99, with an estimated delivery between December 7th - December 11thI had been tracking the item and noticed that there had not been any tracking updates in days so I reached out to the company via email on December 12thI got a response the same day telling me I could track the item, which I told them I had beenI still have not recieved the item and am highly dissatisfied as this is a cold weather item for my newborn baby
I live an hour away from where this ships fromI was charged $for shipping itemsThese are pacifiers that do not weigh even a pound eachMy purchase that maybe weighs lbs is costing $to ship an hour away? When I asked the company about it they basically told me tough, you opted to use a coupon code and we have to cover some of that costSo they are jacking up their shipping cost to cover the "free" items they are giving awayDo not truck this companyThey do not careWhen I was on chat she disconnected me because she did not like that I said I would report them for it
I ordered multiple items from this parent company after receiving "gift certificates" from my OBGYN officeThis company charged me for all the items, then only half came (carseat covers and breast pads) and charged my PayPal for allTHEN, when questioned about it I was told that I never linked my order to my PayPal transaction (which just like any other site --> you enter your paypal info on checkout!) Needing refunds, Im out what I ordered, AND its taken weeksNOT HAPPY, BUYER BEWARE! Im curious how many other people have redeemed this offer and not gotten product but been charged?
I've had a great experience with The Mother LoungePrompt shipping and the product feels like heavenLet me mention how thankful the families who received their orders for less than $20! Yes the products are FREE but you pay for shippingI'm seeing a lot of complaints over the size of the nursing pillows as well as payments/ refunds/ exchanges AND shipping
The website CLEARLY states the dimensions of the pillowsIf I'm not mistaken customers are confused on which pillow serves what purposeThey have another category for PREGNANCY BODY PILLOWS which also states the dimensions
As far as payments/ refunds/ exchanges go, there is ALWAYS a chance your going to receive the wrong item (regardless the store)Just like your personal information can be stolen anywhereYou take that chance once you agree to any terms and conditions before you submit your orderWorking at UPS it's not just calculated by weightThey also have their internal fees added in just like any company would
READ BEFORE YOU CLICK & USE PAYPAL OR A PREPAID VISA TO PAY FOR ANYTHING ONLINE
Once again, love their products and the goal to help women and their babies! Never had an issue ??
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I ordered a nursing pillow from this company because after looking through their website, they looked like high quality productsAfter receiving my pillow I first noticed that this pillow is a lot smaller than what was shown on their website and not a standard size nursing pillowThey miss-advertised their product and I am unable to use itIt would be more appropriate for a small child, it's that small! I am truly disappointed in this company and all I want is my money back or a better and bigger quality made pillow that I can actually useThe company apparently has a "No return policy" but I feel like a was taken advantage of from advertised products as shown on their website
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I received a "gift card" for several of their websitesI quickly found out that their "gift cards" do not cover shipping and handling costs no matter how much of a balance is left on the gift card after you have selected your itemsThe shipping and handling cost was roughly $for a few pieces of clothHere's the kickerI live miles away from where these would be shipped fromI asked customer service if $was really necessary and if I could just pick these up myselfNo budgingThis is a scamThey make most of their money charging exorbitant fees and masking it under the name "shipping and handling." I will NEVER do business with these people again
Hello ***,I am very sorry to hear you were not satisfied with the leggings you receivedDue to the nature of the product we do have a strict 'All Sales Final' policy and we are not able to offer any kind of return or exchangeThis information is stated on our website so there is no confusion when
going through the checkout process. We do value our customers and are more than happy to send out replacements if the item(s) you received were defective, however, we cannot send replacements because a customer is simply just not satisfied with the products. All of our leggings are designed the same with 80% cotton, 15% polyester and 5% spandex as stated on our websiteI apologize for any inconvenience this may have causedPlease call us at *** or email us at ***@babyleggings.com if you have any further questions or concerns.Thank you,KimberCustomer SupportBaby Leggings [email protected]
I live an hour away from where this ships fromI was charged $for shipping itemsThese are pacifiers that do not weigh even a pound eachMy purchase that maybe weighs lbs is costing $to ship an hour away? When I asked the company about it they basically told me tough, you opted to use a coupon code and we have to cover some of that costSo they are jacking up their shipping cost to cover the "free" items they are giving awayDo not truck this companyThey do not careWhen I was on chat she disconnected me because she did not like that I said I would report them for it
There might be too many issues to list hereWhile you do receive "Gift Cards" from the OB (as well as many other "coupons" that say you are saving a lot of money, you still end up paying to dollars in shipping (doesn't come close to what the cost is to ship the items or most likely even what the items are worth
Overlooking that issue because the business does need to make money and maybe there is a reason for it that I am not seeingI signed up as a "rep" (can't remember their term)At this point I have been able to see the Dashboard one timeCan not sign in, haven't gotten a response to many emails I've sent asking about how to fix the issueAND...while I could access the "Live Chat" agents before, now I get "no agents available" messagesI have tried to make contact at various times during the day and night, as well as on various daysNOTHING
I can't say for sure that this company is a scam or doing anything technically illegal but it really isn't a good company eitherNo customer service and not great deals despite the appearance of the coupons and gift codes
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors
They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
Hello,As a gesture of goodwill and in an effort to amicably resolve this matter, we went ahead and issued the customer a full refund to account ending in "***." Please allow 2-business days to see the refund returned back into the account.
January 7th 2016, 12:33:
PM
Void
$ -(USD)
(***)
--VOID Success--
Paypal Txn_Id: ***
Thank you,KimberCustomer Support
I ordered a car seat canopy online for my sonAnd was told it would be there between the 5th- or 9th of March since I ordered it on the of FebruaryI still didn’t receive it and was told that I should get it by the 9th if not I should contact themI asked for a refund since NOW it’s saying I won’t get it till the 14th of MarchThey liedAnd I want my money backOn the 14th of March would be days less of a month since I orderedThat’s advertising and not delivering what is advertised on their site at www.carseatcanopy.com
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I'm not happy with how they do business, but I wanted my order resolved and I just wouldn't recommend them to anyone, and I won't shop there again
Hello [redacted] ,It looks like your order was successfully refunded on March 15th, to the card ending in ***Please review refund below: March 15th 2016, 10:29:AM Void $ -(USD) ( [redacted] ) --VOID Success-- Paypal Txn_Id: [redacted] We're so sorry for this delay in shipmentIf you have any further questions or concerns, please email me personally at [redacted] @motherslounge.com.Thank you,KimberRuffle Buns, LLC###-###-####
Thank you for your orderWe truly appreciate you being our customerUnfortunately we are not able to issue you a refund for this charge as our policies are stated on our website before you place your orderI am very sorry to hear that you received a COD chargeWe try our best to let our customers know of our policies before they place their order as they are all stated on our websiteWe are located in the USA and customers who place orders that are being shipped internationally can potentially be required to pay COD Charged or custom feeThe COD charge is a tax incurred charge because when you place your order with us it was tax freeWe do not receive the additional COD charge that you paid for as it is given to canada post The purpose of Custom fees is to protect each country's economy, residents, jobs, environment, etc., By controlling the goods that are being imported and exported from the countryUnfortunately there is no guarantee way that these fees will or will not be charged as it is determined and imposed by the border and the post officeThe reason that it says "COD" is because it stands for "cash on delivery" this is imposed by the post office and not of our own volitionthe post office has to collect that charge before it is delivered otherwise they will send it back to us, I am so sorry that this happened to you but unfortunately this is custom fee related and we are not able to compensate for those costs
UNSECURE SITE! I made two separate purchases with two separate cards on two separate occasionsMy card information was STOLEN BOTH TIMES! This is NOT a secure site despite their privacy policy guarantee
I made a purchase on 11/25/I paid for preferred shipping, which was $16.99, with an estimated delivery between December 7th - December 11thI had been tracking the item and noticed that there had not been any tracking updates in days so I reached out to the company via email on December 12thI got a response the same day telling me I could track the item, which I told them I had beenI still have not recieved the item and am highly dissatisfied as this is a cold weather item for my newborn baby
I live an hour away from where this ships fromI was charged $for shipping itemsThese are pacifiers that do not weigh even a pound eachMy purchase that maybe weighs lbs is costing $to ship an hour away? When I asked the company about it they basically told me tough, you opted to use a coupon code and we have to cover some of that costSo they are jacking up their shipping cost to cover the "free" items they are giving awayDo not truck this companyThey do not careWhen I was on chat she disconnected me because she did not like that I said I would report them for it
I ordered multiple items from this parent company after receiving "gift certificates" from my OBGYN officeThis company charged me for all the items, then only half came (carseat covers and breast pads) and charged my PayPal for allTHEN, when questioned about it I was told that I never linked my order to my PayPal transaction (which just like any other site --> you enter your paypal info on checkout!) Needing refunds, Im out what I ordered, AND its taken weeksNOT HAPPY, BUYER BEWARE! Im curious how many other people have redeemed this offer and not gotten product but been charged?
I've had a great experience with The Mother LoungePrompt shipping and the product feels like heavenLet me mention how thankful the families who received their orders for less than $20! Yes the products are FREE but you pay for shippingI'm seeing a lot of complaints over the size of the nursing pillows as well as payments/ refunds/ exchanges AND shipping
The website CLEARLY states the dimensions of the pillowsIf I'm not mistaken customers are confused on which pillow serves what purposeThey have another category for PREGNANCY BODY PILLOWS which also states the dimensions
As far as payments/ refunds/ exchanges go, there is ALWAYS a chance your going to receive the wrong item (regardless the store)Just like your personal information can be stolen anywhereYou take that chance once you agree to any terms and conditions before you submit your orderWorking at UPS it's not just calculated by weightThey also have their internal fees added in just like any company would
READ BEFORE YOU CLICK & USE PAYPAL OR A PREPAID VISA TO PAY FOR ANYTHING ONLINE
Once again, love their products and the goal to help women and their babies! Never had an issue ??
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I ordered a nursing pillow from this company because after looking through their website, they looked like high quality productsAfter receiving my pillow I first noticed that this pillow is a lot smaller than what was shown on their website and not a standard size nursing pillowThey miss-advertised their product and I am unable to use itIt would be more appropriate for a small child, it's that small! I am truly disappointed in this company and all I want is my money back or a better and bigger quality made pillow that I can actually useThe company apparently has a "No return policy" but I feel like a was taken advantage of from advertised products as shown on their website
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
HORRIBLE HORRIBLE HORRIBLE COMPANY! This company is a sham! The first time we ordered anything from one of the ML companies, our credit card information was stolen We received an email regarding the breech the very next day and had to resolve the issue through our credit card company Now, I have $worth of gift cards from a dear friend to different ML companies and cannot use them unless I am willing to pay shipping for each productI have to spend money to redeem a gift?!?!?! I am not risking my credit card information againSo my friend has wasted her moneyHow sad?
I received a "gift card" for several of their websitesI quickly found out that their "gift cards" do not cover shipping and handling costs no matter how much of a balance is left on the gift card after you have selected your itemsThe shipping and handling cost was roughly $for a few pieces of clothHere's the kickerI live miles away from where these would be shipped fromI asked customer service if $was really necessary and if I could just pick these up myselfNo budgingThis is a scamThey make most of their money charging exorbitant fees and masking it under the name "shipping and handling." I will NEVER do business with these people again
Hello ***,I am very sorry to hear you were not satisfied with the leggings you receivedDue to the nature of the product we do have a strict 'All Sales Final' policy and we are not able to offer any kind of return or exchangeThis information is stated on our website so there is no confusion when
going through the checkout process. We do value our customers and are more than happy to send out replacements if the item(s) you received were defective, however, we cannot send replacements because a customer is simply just not satisfied with the products. All of our leggings are designed the same with 80% cotton, 15% polyester and 5% spandex as stated on our websiteI apologize for any inconvenience this may have causedPlease call us at *** or email us at ***@babyleggings.com if you have any further questions or concerns.Thank you,KimberCustomer SupportBaby Leggings [email protected]
I live an hour away from where this ships fromI was charged $for shipping itemsThese are pacifiers that do not weigh even a pound eachMy purchase that maybe weighs lbs is costing $to ship an hour away? When I asked the company about it they basically told me tough, you opted to use a coupon code and we have to cover some of that costSo they are jacking up their shipping cost to cover the "free" items they are giving awayDo not truck this companyThey do not careWhen I was on chat she disconnected me because she did not like that I said I would report them for it
There might be too many issues to list hereWhile you do receive "Gift Cards" from the OB (as well as many other "coupons" that say you are saving a lot of money, you still end up paying to dollars in shipping (doesn't come close to what the cost is to ship the items or most likely even what the items are worth
Overlooking that issue because the business does need to make money and maybe there is a reason for it that I am not seeingI signed up as a "rep" (can't remember their term)At this point I have been able to see the Dashboard one timeCan not sign in, haven't gotten a response to many emails I've sent asking about how to fix the issueAND...while I could access the "Live Chat" agents before, now I get "no agents available" messagesI have tried to make contact at various times during the day and night, as well as on various daysNOTHING
I can't say for sure that this company is a scam or doing anything technically illegal but it really isn't a good company eitherNo customer service and not great deals despite the appearance of the coupons and gift codes
I ordered two nursing pillows from this company, they compared their products to the boppy and mumboTheir product is not even HALF the size of the competitors
They also will tell you, too bad we lied your out of luck NO RETURNS! Horrible customer serviceThey will also delete your comments on facebook if they are honest
Hello,As a gesture of goodwill and in an effort to amicably resolve this matter, we went ahead and issued the customer a full refund to account ending in "***." Please allow 2-business days to see the refund returned back into the account.
January 7th 2016, 12:33:
PM
Void
$ -(USD)
(***)
--VOID Success--
Paypal Txn_Id: ***
Thank you,KimberCustomer Support