I am so sorry to hear that you did not receive your order. Our records indicate that this package was shipped out of our facility via USPS on Novemeber 18th with the tracking number [redacted]. At this time we would be happy to cancel this order and issue you a full refund or...
we can reship your order to you at no additional cost with an upgraded shipping method. Please let us know how you would like to proceed. You can email us at [email protected] or Please contact us at your convenience by calling 801-753-7363 between 9:30 AM and 5:00 PM EST Monday through Thursday and we will be happy to assist you.
Complaint: [redacted]
I am rejecting this response because:
I was told I would have my package by 5/15. The mail just arrived and I do not have the package. I was emailed and they said they left me a message on my phone. No one has called me and there is no message.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only resolution that I will get from this company, therefore I will request a new nursing pillow at no additional cost. Thank you...
Sincerely,
[redacted]
Since you are placing your order online and you are located in Canada at the time you placed your order you did not pay tax on this item since we are located within the US. This is declared on your package which is why when Canada post attempted to deliver your package you were charged this additional fee which stands for "charge on deliver" it is not related to our company and we will not receive that money. Unfortunately we are cannot be held responsible for this cost which is stated in our policies.
I am so sorry to hear that you did not receive your order. Our records indicate that this package was shipped out of our facility via USPS on Novemeber 18th with the tracking number [redacted]. At this time we would be happy to cancel this order and issue you a full refund or...
we can reship your order to you at no additional cost with an upgraded shipping method. Please let us know how you would like to proceed. You can email us at [email protected] or Please contact us at your convenience by calling 801-753-7363 between 9:30 AM and 5:00 PM EST Monday through Thursday and we will be happy to assist you.
Complaint: [redacted]
I am rejecting this response because:
I was told I would have my package by 5/15. The mail just arrived and I do not have the package. I was emailed and they said they left me a message on my phone. No one has called me and there is no message.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only resolution that I will get from this company, therefore I will request a new nursing pillow at no additional cost. Thank you...
Sincerely,
[redacted]
Since you are placing your order online and you are located in Canada at the time you placed your order you did not pay tax on this item since we are located within the US. This is declared on your package which is why when Canada post attempted to deliver your package you were charged this additional fee which stands for "charge on deliver" it is not related to our company and we will not receive that money. Unfortunately we are cannot be held responsible for this cost which is stated in our policies.