This company is a scam! Ordered a shirt, nowhere did they disclose that the item was coming from chinaIncredibly poor qualityCompany wouldnt accept a return and refused to refund my money
I ordered multiple items from this parent company after receiving "gift certificates" from my OBGYN officeThis company charged me for all the items, then only half came (carseat covers and breast pads) and charged my PayPal for allTHEN, when questioned about it I was told that I never linked my order to my PayPal transaction (which just like any other site --> you enter your paypal info on checkout!) Needing refunds, Im out what I ordered, AND its taken weeksNOT HAPPY, BUYER BEWARE! Im curious how many other people have redeemed this offer and not gotten product but been charged?
Sizes are inconsistent, and customer service is the worst! They refuse to exchange unopened items as they state they can't because they are baby items, I've never heard this from Buy Buy Baby, Babies R Us or frankly any other company The representative then went on to say the items were free as she claims the $is for shipping in handlingWhen I challenged that as clearly it did not cost $to ship a few pairs of baby leggings in an envelope, she continued that it helps to cover overhead as well but not the product cost Ironically they'll exchange ruffle buns if you pay for it which is a baby item but not baby leggings, to this the representative responded all sales are final and you can try reaching someone else but you won't reach anyone Moms stay clear of this company!!!!
I purchased an item from the Canopy Couture division of Mother's LoungeI used a coupon code for my item of purchase- a car seat canopy coverThe shipping prices and shipping options were not shown at any point during my transactionThe verbiage of the website indicated that shipping fees and total price would be available to review prior to purchaseThis was not the caseI hit
"Continue" and the business processed my transaction immediately with an exorbitant shipping price I never reviewed or agreed toI contacted them immediately to cancel my orderThey replied quickly and apologized and said they would look into itHowever they then waited a day and had a different representative reply claiming the order had already shipped and could not be cancelledThis was an intentional delay as they had plenty of time to cancel or pause my order based on the timing of my contact with them and their initial replyIt seems the company uses heightened and hidden shipping charges when c
I ordered a sling from the company using their size chart, when I received the sling it was to smallI contacted them to see how to do an exchange and was told it would be an additional $to do soWhen reading their exchange policy it says nothing about having to pay for an exchange or I would have never ordered from themUpon further investigation I found out that several of their customers had the same problem
This company is triflingI placed my order of diaper covers from Ruffle Buns on FebMy delivery date was scheduled for March On Monday, March 7, I called Ruffle Buns and spoke with Heather concerning my order since the tracking information was not being updatedThe last bit of info available was that my order had been processedShe was nice, and she told me to wait to see if the package was delivered on the delivery dateIt was notHonestly, had I done my research beforehand, I would NOT have ordered from this companyApparently, there are countless issues with shipping and people not receiving their productsI left messages to be called back, a message on their Facebook page, and a direct message on FacebookI called back Tuesday, March I spoke with a somewhat rude customer service representative (Mia S***)She told me the shipment should have arrived (duh)She then said that some of my products were on back order, and I would have to choose something els
Hello!Thank you for your emailI am currently out of the office and will be returning Wednesday, October 12thDuring this time, I will have very limited access to my emailsI will be sure to get back to you as soon as I return! For immediate assistance please reach out to our Marketing
Coordinator, Jennifer P***, at ***
I purchased a Boppy Pillow from this company and have not received my pillow as of yetWhen I check my tracking details it states that it has been delivered but it has notI can see when the mailman, UPS or FEDEX drops off or leaves a package in front of my doorThe date this was delivered there was nothing leftI know the delivery people and asked them and they did not have my packageI contacted the company only to be told it was delivered and check my shipping company which was USPS, they did not have itI am going back and forth and no results are coming of thisVery dissatisfied customer
I ordered a baby sling and a nursing pillow from this company which gave coupons for free items only pay shipping at my OB/GYN officeEach items were at $for shippingWhen I got the nursing pillow it appeared to be much smaller then advertised and it looked like it was made for a child and by a child in arts and crafts classThe sling was also much smaller than expected even after I followed the measurements guidelinesI ordered a larger size to be on the safe side but it was still way too smallI called the customer service rep and was told that the shipping cost could not be refunded nor the pillow returned, she then offered me another coupon to buy another crap productI am due in weeks and I am without a nursing pillow or a sling and I am also out $I could've gone to Walmart and buy a much better quality nursing pillow and sling
I was charged a COD charge of $I paid it because I was expecting another package, had I known it was from Car Seat Canopy I wouldn't have paid it as I had already paid my shipping fees for the products I orderedWhen I contacted the post office to find out where the COD charge was coming from, they informed me that it was from Car seat Canopy I live chatted with a customer service person Danielle, and she informed me that it was a customs chargeI did not receive any customs receipts with my packageSo I called the post office again, they again told me that the COD was put on by the sender Every time I tried to explain this to Danielle she just came back with the customs charge story even though I explained to her that is was notI asked her for my $back, she refused and informed me agin that it was a customs feeI told her it was notShe then gave me her supervisor's email
I emailed the supervisor Mia S*** at [email protected] gave me the same s
I ordered online a mermaid blanket from Flash Sales by Canopy Couture on August 5, They said it could take awhile because they were hand knittedI was ok with that So I called today because it had been so long They told me that I hadn't put a house address on the order form ( which all sites won't let you go forward if you haven't filled out all fields) They had my home phone number if there was a problem with my order They told me I would have to pay another $to fix my address in the system and ship another one I feel like that is a scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I ordered a few hats from Mother Lounge's affiliate company "Eskimo Kids." I was led to believe this was a small shop run by a momI go out of my way to support small business so I took advantage of a sale they were havingI paid through PayPal and it wasn't until I hit submit that I saw my pay,net went to "The Car seat Canopy, LLC." I'm familiar with this company and all of their sister companies; crappy products, poor customer service, products never even being delivered, etcI immediately emailed them and requested a cancellation of my order and a full refundTheir shipping policy states orders may take 2-business days to process but it is usually longerAs I had ordered on a Friday night, I figured the refund would be processed on Monday
Monday comes, and the only thing I receive is an email as follows, "Unfortunately at this time your package has already been processed and placed for shipmentI am sorry for the inconvenience but we are unable to make any adjustments to
Hello,I am very sorry that you are not happy with your order. However, I do see that a manager has been communicating with you and authorized an exchange. Once we receive the items back to our warehouse in unused condition and in its original packaging, we can go ahead and send out the pairs you are requesting. You can send your exchange back to the address below. Just be sure to include your order number so that we can further assist you with this. I hope this works for you! Have a great day! Baby Leggings 363 W Industrial Dr. Pleasant Grove, UT 84062 Thank you,KimberCustomer Support
Our records indicate that you ordered a nursing pillow not a boppy pillow as we do not sell the boppy brand on our website. This package was marked as delivered to the address you provided. Your tracking number with USPS is[redacted]. If you would like for us to reship your order please...
email [email protected] and we can reship your order to you at no additional cost.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} We shipped your package to this address the customer originally provided. We do not make any changes to the address once the order has been placed. I am...
sorry but if the package cannot be delivered to you because the address is wrong we do not forward the package as stated on our website. We ask the customer to confirm their shipping address several times as they proceed to checkout since we cannot be held responsible for customers who provide the wrong address. Since we offer such steep discounts and only ask our customers to pay for shipping and handling fees we cannot also pay to have new packages sent out. We send out confirmation emails right after the order is placed and we were not notified that the address was wrong until only after it was already attempted to be delivered. The costs for shipping you paid were absorbed by the post office when we shipped your original package. Unfortunately at this time In order for us to update your address and re ship you a new package we would have to charge a reship fee of $9.95 as stated on our website before you agree to place an order with us. If you decide you would like to receive your order please contact us at your convenience by calling 801-766-2290 between 9:30 AM and 4:00 PM EST Monday through Thursday and we will be glad to assist you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This company is a scam! Ordered a shirt, nowhere did they disclose that the item was coming from chinaIncredibly poor qualityCompany wouldnt accept a return and refused to refund my money
I ordered multiple items from this parent company after receiving "gift certificates" from my OBGYN officeThis company charged me for all the items, then only half came (carseat covers and breast pads) and charged my PayPal for allTHEN, when questioned about it I was told that I never linked my order to my PayPal transaction (which just like any other site --> you enter your paypal info on checkout!) Needing refunds, Im out what I ordered, AND its taken weeksNOT HAPPY, BUYER BEWARE! Im curious how many other people have redeemed this offer and not gotten product but been charged?
Sizes are inconsistent, and customer service is the worst! They refuse to exchange unopened items as they state they can't because they are baby items, I've never heard this from Buy Buy Baby, Babies R Us or frankly any other company The representative then went on to say the items were free as she claims the $is for shipping in handlingWhen I challenged that as clearly it did not cost $to ship a few pairs of baby leggings in an envelope, she continued that it helps to cover overhead as well but not the product cost Ironically they'll exchange ruffle buns if you pay for it which is a baby item but not baby leggings, to this the representative responded all sales are final and you can try reaching someone else but you won't reach anyone Moms stay clear of this company!!!!
I purchased an item from the Canopy Couture division of Mother's LoungeI used a coupon code for my item of purchase- a car seat canopy coverThe shipping prices and shipping options were not shown at any point during my transactionThe verbiage of the website indicated that shipping fees and total price would be available to review prior to purchaseThis was not the caseI hit
"Continue" and the business processed my transaction immediately with an exorbitant shipping price I never reviewed or agreed toI contacted them immediately to cancel my orderThey replied quickly and apologized and said they would look into itHowever they then waited a day and had a different representative reply claiming the order had already shipped and could not be cancelledThis was an intentional delay as they had plenty of time to cancel or pause my order based on the timing of my contact with them and their initial replyIt seems the company uses heightened and hidden shipping charges when c
I ordered a sling from the company using their size chart, when I received the sling it was to smallI contacted them to see how to do an exchange and was told it would be an additional $to do soWhen reading their exchange policy it says nothing about having to pay for an exchange or I would have never ordered from themUpon further investigation I found out that several of their customers had the same problem
This company is triflingI placed my order of diaper covers from Ruffle Buns on FebMy delivery date was scheduled for March On Monday, March 7, I called Ruffle Buns and spoke with Heather concerning my order since the tracking information was not being updatedThe last bit of info available was that my order had been processedShe was nice, and she told me to wait to see if the package was delivered on the delivery dateIt was notHonestly, had I done my research beforehand, I would NOT have ordered from this companyApparently, there are countless issues with shipping and people not receiving their productsI left messages to be called back, a message on their Facebook page, and a direct message on FacebookI called back Tuesday, March I spoke with a somewhat rude customer service representative (Mia S***)She told me the shipment should have arrived (duh)She then said that some of my products were on back order, and I would have to choose something els
Hello!Thank you for your emailI am currently out of the office and will be returning Wednesday, October 12thDuring this time, I will have very limited access to my emailsI will be sure to get back to you as soon as I return! For immediate assistance please reach out to our Marketing
Coordinator, Jennifer P***, at ***
I purchased a Boppy Pillow from this company and have not received my pillow as of yetWhen I check my tracking details it states that it has been delivered but it has notI can see when the mailman, UPS or FEDEX drops off or leaves a package in front of my doorThe date this was delivered there was nothing leftI know the delivery people and asked them and they did not have my packageI contacted the company only to be told it was delivered and check my shipping company which was USPS, they did not have itI am going back and forth and no results are coming of thisVery dissatisfied customer
I ordered a baby sling and a nursing pillow from this company which gave coupons for free items only pay shipping at my OB/GYN officeEach items were at $for shippingWhen I got the nursing pillow it appeared to be much smaller then advertised and it looked like it was made for a child and by a child in arts and crafts classThe sling was also much smaller than expected even after I followed the measurements guidelinesI ordered a larger size to be on the safe side but it was still way too smallI called the customer service rep and was told that the shipping cost could not be refunded nor the pillow returned, she then offered me another coupon to buy another crap productI am due in weeks and I am without a nursing pillow or a sling and I am also out $I could've gone to Walmart and buy a much better quality nursing pillow and sling
Complaint: ***
I am rejecting this response because:product is unsatisfactory and seller will not offer exchange
Sincerely,
*** ***
I was charged a COD charge of $I paid it because I was expecting another package, had I known it was from Car Seat Canopy I wouldn't have paid it as I had already paid my shipping fees for the products I orderedWhen I contacted the post office to find out where the COD charge was coming from, they informed me that it was from Car seat Canopy I live chatted with a customer service person Danielle, and she informed me that it was a customs chargeI did not receive any customs receipts with my packageSo I called the post office again, they again told me that the COD was put on by the sender Every time I tried to explain this to Danielle she just came back with the customs charge story even though I explained to her that is was notI asked her for my $back, she refused and informed me agin that it was a customs feeI told her it was notShe then gave me her supervisor's email
I emailed the supervisor Mia S*** at [email protected] gave me the same s
I ordered online a mermaid blanket from Flash Sales by Canopy Couture on August 5, They said it could take awhile because they were hand knittedI was ok with that So I called today because it had been so long They told me that I hadn't put a house address on the order form ( which all sites won't let you go forward if you haven't filled out all fields) They had my home phone number if there was a problem with my order They told me I would have to pay another $to fix my address in the system and ship another one I feel like that is a scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Did not send me anything correctly from my order - sent my things I DID not order months after my initial order
This package was marked as delivered however since the customer had not received we have already issued a full refund of her entire payment
I ordered a few hats from Mother Lounge's affiliate company "Eskimo Kids." I was led to believe this was a small shop run by a momI go out of my way to support small business so I took advantage of a sale they were havingI paid through PayPal and it wasn't until I hit submit that I saw my pay,net went to "The Car seat Canopy, LLC." I'm familiar with this company and all of their sister companies; crappy products, poor customer service, products never even being delivered, etcI immediately emailed them and requested a cancellation of my order and a full refundTheir shipping policy states orders may take 2-business days to process but it is usually longerAs I had ordered on a Friday night, I figured the refund would be processed on Monday
Monday comes, and the only thing I receive is an email as follows, "Unfortunately at this time your package has already been processed and placed for shipmentI am sorry for the inconvenience but we are unable to make any adjustments to
Hello,I am very sorry that you are not happy with your order. However, I do see that a manager has been communicating with you and authorized an exchange. Once we receive the items back to our warehouse in unused condition and in its original packaging, we can go ahead and send out the pairs you are requesting. You can send your exchange back to the address below. Just be sure to include your order number so that we can further assist you with this. I hope this works for you! Have a great day! Baby Leggings 363 W Industrial Dr. Pleasant Grove, UT 84062 Thank you,KimberCustomer Support
Our records indicate that you ordered a nursing pillow not a boppy pillow as we do not sell the boppy brand on our website. This package was marked as delivered to the address you provided. Your tracking number with USPS is[redacted]. If you would like for us to reship your order please...
email [email protected] and we can reship your order to you at no additional cost.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} We shipped your package to this address the customer originally provided. We do not make any changes to the address once the order has been placed. I am...
sorry but if the package cannot be delivered to you because the address is wrong we do not forward the package as stated on our website. We ask the customer to confirm their shipping address several times as they proceed to checkout since we cannot be held responsible for customers who provide the wrong address. Since we offer such steep discounts and only ask our customers to pay for shipping and handling fees we cannot also pay to have new packages sent out. We send out confirmation emails right after the order is placed and we were not notified that the address was wrong until only after it was already attempted to be delivered. The costs for shipping you paid were absorbed by the post office when we shipped your original package. Unfortunately at this time In order for us to update your address and re ship you a new package we would have to charge a reship fee of $9.95 as stated on our website before you agree to place an order with us. If you decide you would like to receive your order please contact us at your convenience by calling 801-766-2290 between 9:30 AM and 4:00 PM EST Monday through Thursday and we will be glad to assist you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]