Mr. Rooter Plumbing

excellent on time service

I have contact *** *** about a complaint that she have with the salonShe has come in on March 20th to get her nails done and she was satisfied with it now. She has use the $from her gift card. Dao ***

On July 16, 2018, mrrooter did not give a proper estimate or contract copy to meHe said we owe $1100.00, which I gave a checkI canceled!
On July 16,they came out and snaked the kitchen drain, which I had a coupon for $Could not unclog, so he (Justin) gave me a verbal amount on running a camera in it for $Justin R***(Supervisor), gave a Verbal quote of $to do the repairs, in which I gave him a $check as a depositHe then dug a trench to find the connectionI still Never got a Contract in writing of work to be doneMy wife came home and called Justin R*** to cancel the work order, on July 16,at 6:pmShe told him to bring the $check back and we would pay for the snake,camera,and laborJustin came back on July 17,at 9:30am with the check for $900.00, he told me that I owed $for the work, labor, and material that they had already purchasedI told him that was too much so he gave me another amount of $I w

I filed a complaint with you in regards to this business Nov under case #XXXXXX I have not received a resolution or response
I filed a complaint with you in regards to this business Nov under case #XXXXXX I have not received a resolution or response I had a plumbing problem with wet carpet in spots and seepage noted in unusually places and some back up in the bathtub MrRooter told me the problem was a backed up sewage line which they repaired, however, within a short period of time, the same problem manifested They have made promises to come out and fix/assess the problem but have not showed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, we never received any phone calls, emails, or letters regarding this matter from MrRooter. Second, this does not resolve the complaint because not even an apology was received. We feel that the response makes us as customers seem unappreciative. It appears that the company cares more about being cost effective than ensuring that the services provided are of top quality. This business is quick to tell us that *** has poor quality products, however our complaint is not about the water heater or ***. *** had no issue with honoring their warranty at no additional cost, while MrRooter feels that they should not be responsible for their work.
Regards,
*** ***

Very happy with their service

*** worked diligently to resolve our clogged kitchen plumbingHe ended up needing assistance and called in his supervisor, *** *** spent grueling hours and *** approximately They were very professional and problem solved how to correct the problem without damaging new kitchen cabinets Since we had a contract from previous work, they also were able to get us a discount on our total bill
Thanks guys, things are working great We have your numbers and know who to call

Complaint:
I am rejecting this response because: Larry from MrRooter called me last week (the day I got this notice from the Revdex.com) and left me a voice mailI promptly returned the phone call and spoke to MrAugstin
Estrada in Larry's MrRooter officeMrEstrada said that Larry was in a meeting and would return my phone callIt has been four days and there has been no phone call from Larry or anyone else at MrRooterThis is what has become the typical and expected "customer service" from MrRooter: delay, mislead, delay I get passed from one guy to another with unsubstantiated promises and assurancesThey seem to hope I'll give up or forgetThis is not going to go away until it is properly resolvedI will hold Larry and MrRooter accountable for installing a septic system that does not have a county permit and is likely to be found, non compliant, unnecessary and improperly installed.
I remind MrRooter: do not try to go around meMrRooter is forbidden from stepping foot on the property without me being presentI will not tolerate MrRooter taking advantage of my elderly parents as I believe they did when they installed this septic system I am going to hold them accountable for everything that has been improperly performed to dateI am the only person they are to interact with regard to the resolution of this dispute
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I rent this condo and was there at the time I had them originally snake the drain where the condensation pipe is and after a couple days the leak was back I called them had them go out and look at it again this time the tech said the Hot water heater was leaking and that was the problem he suggestion I replace that and install a drain pan and he would run a drain pipe so that this would not happen again he did quote me over the phone and said it will be the this was with the drain pipe installedSo within a few weeks when my renter started using her AC she called and said the unit *** said it was leaking again, at this point I was able to go to the unit and as you can see from the pictures this is what they leftAnd if they were not able to instal the drain pipe off the pan why did they not contact me about that before I had to find out myself weeks later when I had another leak issue (by the way its only flight of steps not which that was not even mentioned in the price as well as any discount until I received the invoice) I thought with the previous job I had them do I could trust them (see invoice attached)this was for the snake down the drain next to the water heater and a faucet replaced that had been leaking as well as an access panel to a cutoff valve for the shower, after looking at that invoice again today I just noticed they have replace tub???? I don't know why they have that I hope they didn't over charge me for that also as they did not put a tub in its a shower only bathroom anyway.At this point I do not want them to come back out after the mess they left I just want reimbursed for what they charged for the drain pan and drain pipe install.
Regards,
*** ***

Please Acknowledge Receipt ofRequested Paperwork & PhotosSent to your Office on 2/25/16Additionally, We have spoken to ** ***In regard to this matter.Thank you,The *** Family

Complaint:
I am rejecting this response because:
There has been no contact or follfrom the businessThus, the
complaint remains unchanged and unresolved Regards,
M*** ***

Mr Rooter techinicians arrived in the time frame they claimed
Excellent servise from the time of the call until completion of our plumbing issue
Given it was a Sunday the rate was very, very reasonable compared to other well know plumbing services

Same day serviceTech, James T*** was very helpfulVery friendly and professionalJames located the water leak problem too! Would use their service again if needed

We called MrRooter on the recommendation of a relative Our pipes were clogged and backed up After an initial try they could not clear the plumbing They followed up with a camera and told us that our kitchen/laundry/sewer line had collapsed under the house A trench would have to be dug, from my front yard, driveway ripped up, and side drive This was all fine because the other alternative was to have my kitchen floors torn up Then they realized the main line was about to collapse so they had to put a liner inside the pipe to repair This was fine, because I shown the damage up front Total cost for the entire project was very shocking about grand, but they did do an excellent job, they kept us posted on what was going on, also did several extra things that were out of the scope of their work, while they had the trench dug A lot of extras were thrown in for us, out of respect for the amount of money we had to pay I am very, pleased with them, and we would recommend The only problem we have had is, shortly after the trenches were filled in they started to sink We had some rains, and the trenches turned into a mud pit instead of solid ground They were not packed properly, we were told we could drive on it, but my car sunk into the trench It could have been a disaster Called out the tech, and he threw some dirt on it tamp it a bit, but still in bad shape Everywhere there was a trench dug you sink into I ended up saying screw it, and having to dig the trenches back up myself, repacking the dirt, and making it stable so there is no danger to my family when they drive up Thanks MrRooter, you went far and beyond on this job, I know it was not pleasant for you

Complaint: ***
I am rejecting this response because:
This message is in response to the E-mail from 1-3-Compliant ID # ***The issue with the pipes has not been resolved. MrRooter did respond to check the complaint and checked the piping from the kitchen sink and he also ran a pipe from the roof down the drain. Appears to show the water running from the kitchen to the main line is open this was on 12-22-14. Suppose to return to flush the drain on 1-6-Snow was on the roof that day, was to return on Thursday 1-8-15. Today is Wednesday 1-7-There has been no mention of the repair to my tile or water damage carpet so this issue is not closed as of this date.
I never received any e-mails except this one and that is why I never responded
Regards,
*** ***
Regards,
*** ***

I own a rental property and my Tenant contacted this company without my approvalWork was completed that I never authorized
I received an email from my Tenant that the plumbing in my home was backed upShe called this Company on her own and they state they spent three or four days trying to clear this backup but were unable to do soI called the Company and was told how much time they spent and that they could still not get the pipes clearedThe Salesman then proceeded to tell me that there were roots growing in the line and that they would have to be replacedI questioned this since the home is only approximately years oldI was clearly told I would be provided pictures of the reason for the backup, but once I provided payment I never heard back from this companyI was never provided an itemized bill or anything else from this companyIn my opinion they had no idea what they were doing and charged me $to do whateverI believe I was overcharged and lied toThe ty

MrRooter Plumbing came to our home and put in a new line to the sewer They first determined that the line was full of roots from trees They dug around the existing line, and replaced it with a line made from root-resistant synthetic material They also replaced a flapper that had been placed in the yard many years ago
The men were expert, courteous, and left the yard in good condition
We are very pleased with the service from MrRooter Plumbing
Sincerely,
Mrand Mrs*** ***

I used Mr Rooter for an inspection of a suspected leak in my sewer lineThere representative, ***, was very professional and politeThe callout only cost dollars, and there were no hidden feesDefinitely recommend these guys

Scott was very professional and helpfulCame same day and fixed the problem with guarenteeWould give them only give star not because of Scott but was a little pricey I thought

Good afternoon,I am not sure why this has gone so far, and if it is an error on our behalf from not communicating properly, we apologize.We came out to your home and gave you a price to install a *** brand gallon electric water heater along with a 26" pan for a total of $I believe the
part you are questioning is the print next to the pan price, which states with water heater installationThis only means that we are not selling the pan install by itself, that you are receiving the discounted rate since we are at your home already installing the water heaterThe exact serial model etcis on your water heaterWe know on our end it was a *** brand gallon electric high efficiency water heater The price of water heaters increased by approximately 30% last April due to changes in regulationsOur price reflects thatIt also reflects the cost of two certified technicians to install it for you on the third floor of your homeThere was no extra charge for carrying the heater to the third floor We came back out to fix your condensation line, also complimentary We needed to get approval from your home owner association to drill a hole thru the brick and run the line outside of the house to permanently take care of your issue ( also no extra charge)We have left numerous messages for you to get the approval, with no response. You were told what the charges would be before any work was performedYou agreed upon those charges We sent you the original pricing of our water heaters, and your price was discounted by exactly $Since the task code for the pan is associated with the job in our computer software, we had to place a price for itNot only did we give you a $credit on the water heater install job, we didn't charge for the third floor install, and we also used a $couponThis job should have been for $2044, including the charge for carrying the heater to the third floorWe have tried numerous times to call to see what happened with the association to take care of your issue for goodWe are still waiting on you.I am unsure what else you need from us at this time. Please call me with any questions you may have,Sincerely,Bashir S