My Alarm Center

justify;"> Revdex.com of Metropolitan Washington DC December 5, and Eastern Pennsylvania Ms [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Monitoring Agreement for [redacted] dated as of September 25, (the “Agreement”) Customer # [redacted] Dear Ms***, Thank you for your recent correspondence that we received on November 16, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Mr [redacted] may have experienced As per the contract, this “Agreement shall continue for a period of thirty-six (36) months.” Mr [redacted] ’s agreement is currently in effect until September 25, In speaking with Mr [redacted] on December 2nd, he advised our representative that he has been consistently having service issues with the alarm system, requested to cancel, but is still receiving invoices It may have been the local office that Mr [redacted] called as we do not have any notes on the account about a cancellation request We sincerely regret the difficulties that you have encountered Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilledIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should Mr [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

Revdex.com:I spoke with Alan at My Alarm Center the afternoon of 2/6/2018, who stated that my account would be credited with $Additionally, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, along with the credit to my account, is satisfactory to me Regards, [redacted] ***

Revdex.com of Metropolitan Washington DC February 23, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Monitoring Agreement for [redacted] dated as of June 15, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on February 14, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced [redacted] ***’s account was transferred to us in September of In reviewing our records, we were not informed of any outstanding installation issues at that point in time [redacted] later relayed to us that the prior alarm company had collected $270.00, but never completed the installation (sensors were never installed) We sincerely regret the difficulties that [redacted] encountered and are saddened to lose his businessThe $was not collected by our office, but as a courtesy, we will issue [redacted] a refund of $ Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closedIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations Tell us why here

Revdex.com of Metropolitan Washington DC June 16, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Monitoring Agreement for [redacted] dated as of March 7, Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, that we received on June 8, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced Upon review of [redacted] ***’ account, it appears that the alarm system at [redacted] ***’ home was a hard wired system in need of an upgradeWhen our technician arrived, he found that the home had recently been remodeled and that the wiring for the alarm system was very old and possibly damaged from the remodel, thus a new wireless system was installed Unfortunately, [redacted] was quite disappointed with having a wireless system, so our technician returned on January 9, and installed hardwire devices as requested Our technician diligently spent four hours determining which wires were viable for use for the hardwire devices; however, a few wireless devices were still necessary as well [redacted] expressed that she was concerned about the need for battery replacements in the wireless devices, so our representative kindly offered a free Maintenance Agreement for future replacements, but this offer was declined As per the account notes, the last time a technician was on site was January 9, 2014, at which point the system appeared to be functioning properly In March of 2014, [redacted] ***’ account was sent to our collection agency as we had not yet received a payment on the account Our main focus is our customer’s satisfaction and I am very sorry to hear that [redacted] was not happy with the system or our services Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilledIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

My local monitoring service was transferred to My Alarm Center; I had been with the service over years I am widowed and in my mid 70's I remarried (a widow) and noticed that my late wife was still on the M.A.Cbilling and called in June to change the name so my new wife could handle the alarm system I had forgotten details but my wife refreshed my memory: I was told then that the ONLY way I could change name is if I signed up for months I told him/her that we were downsizing and would not need their system in about months I was told it would be no problem After a little more than a year I called to cancel and was told I had to pay the rest of the contract even though they provide nothing Their service is mainly getting contracts There was no need for months but I accepted since I needed to change name Now I am having trouble disconnecting even though I sent a certified letter and have called I and my neighbors are getting auto calls even though we have moved Their customer service is poor or non-existent

Revdex.com of Metropolitan Washington DC June 15, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of January 25, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of June 11, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service [redacted] ’s valuable feedback allows us to continue to provide the level of service our customers have come to expect We sincerely regret the difficulties that were encountered in contacting our office to repair the alarm system It is my understanding that the technicians were on-site this week and were able to resolve the situation to [redacted] ’s satisfaction In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC August 20, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of February 5, Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of August 18, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced Upon review of [redacted] ’s Agreement that was signed on February 5, 2014, it states that the initial term is for a period of months and shall automatically renew for successive periods of year unless either party gives to the other at least days written notice, prior to expiration date The Agreement is currently in effect until February 5, As per the notes of the account, we received a cancellation letter in June 2015, requesting for the account to be cancelled as of August 7, We sincerely regret the recent experience the [redacted] ’s encountered with cancellation of their services While our policies are intended to ensure no system is left unprotected through the cancellation process, they are not mean to be difficult or deceiving in any way Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should the [redacted] 's be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC December 4, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Services Agreement for [redacted] dated as of November 5, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of November 30, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced As per the Agreement, the initial term is for a period of thirty-six (36) months On March 9, 2015, [redacted] informed our representative that the house was sold and would like the service terminatedOur representative advised [redacted] that the account would be cancelled as per the terms of the Agreement and inquired about whether or not the new Owners would be interested in taking over the Agreement to account for the remaining term of the Agreement [redacted] was unsure about the new Owners intentions However, [redacted] stated that they would be moving to a temporary location for now, but would be interested in transferring the service once they have settled in their new home Thus, our representative placed a three (3) month suspension on the account, but also requested [redacted] to send in a written cancellation request so that we have permission to sithe new Owners should they contact us We spoke with [redacted] again on March 17th after receiving the cancellation letter Our representative inadvertently overlooked the notes from the March 9th call and mistakenly stated that [redacted] ’s account would be cancelled at the end of the monthHowever, this was not clearly notated in the account which appears to be the cause of the confusion on [redacted] ’s account During later calls with [redacted] , representatives again discussed the prior suspension on the account and agreed to another three (3) month suspension to allow [redacted] more time until he was in his new homeI am very sorry for the misunderstanding and inconveniences that [redacted] has experienced Upon receipt of your correspondence, our Customer Solutions representative left a message for [redacted] to apologize for his frustrations Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC July 26, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Monitoring Agreement for [redacted] dated as of February 28, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of July 22, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service [redacted] ’s valuable feedback allows us to continue to provide the level of service our customers have come to expectWe sincerely regret the difficulties that were encountered in contacting our office to repair the alarm system and will be looking into any opportunities for improvementIt is my understanding that an appointment has been set for next week to service the system In addition, a two (2) month credit was placed on the account for [redacted] ’s frustrations In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC November 27, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of June 22, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on November 22, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceWe genuinely apologize for the unpleasant and frustrating experience that [redacted] has had with her system and in obtaining a new sensor Our representative recently spoke with [redacted] to address her concerns and it’s my understanding that the system issues have been resolved In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, MY ALARM CENTER

Revdex.com of Metropolitan Washington DC November 17, and Eastern Pennsylvania [redacted] Re: Residential Monitoring Agreement for [redacted] dated as of March 8, (the “Agreement”) Customer # [redacted] [redacted] Thank you for your recent correspondence, dated as of November 10, 2016, regarding the above-referenced AgreementFirst, please allow me to apologize for any inconveniences that [redacted] may have experienced In reviewing the account, it looks like [redacted] moved into a home that already had an alarm system When the technician was on-site to activate the alarm, it appears that $in additional equipment was also installed (smoke detector, keyfobs, a transformer and a z-wave light) at the request of the [redacted] The smoke, keyfob and transformer were since removed, thus the balance owed for the remaining equipment is $ Upon receipt of your correspondence, we spoke with [redacted] and were able to reach a mutual agreement in which the $would be paid in separate installment payments Once received, the account will be closed My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The other company is not paying out the balanceI was misinformed and will be handling this Regards, [redacted]

June 18, Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] & [redacted] dated as of November 20, Customer # [redacted] ; File # [redacted] Dear [redacted] , Thank you for your recent correspondence, dated as of June 9, 2014, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that ** [redacted] may have experienced with his alarm system However, in reviewing the account, it appears that this situation was already resolved, prior to receipt of your notification In reviewing your letter and the notes of the account, it seems that ** [redacted] ’s service issues are due to the 2G cellular service that is being phased out in the next few years, resulting in the necessary upgrade in equipment for some of our customers When this issue arises, we try to work with the customers to alleviate some of the financial burden they are faced with when upgrading their 2G cellular unit Our records indicate that our representative offered ** [redacted] the equipment free of charge with the signing of a new agreement Unfortunately, ** [redacted] declined this offer Given the circumstances, as ** [redacted] is one of our valued customers, our representative then agreed to the upgrade completed free of charge Our local technician confirmed that the upgrade was completed on June 12, and that the system is communicating properly As a courtesy to ** [redacted] , a three month monitoring credit in the amount of $has been issued to his account for the inconvenience he had with the system We feel as though the issue has been resolved However, should ** [redacted] feel differently, please let me know and I would be more than happy to research this situation further Sincerely, [redacted] VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

BBB of Metropolitan Washington DC January 25, 2016 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: Alarm System Agreement for [redacted] dated as of April 6, 2009 (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on January 21, 2016, regarding the above-referenced Agreement. However, it looks like the situation was already resolved prior to receiving your letter. As per the Agreement, the initial term is for a period of three years and shall automatically, without action by either party, renew under the same terms and conditions for successive one year periods, unless either party gives to the other at least sixty (60) days written notice via certified mail, return receipt prior to expiration date, of intention to terminate this Agreement upon any expiration date. [redacted] ’s Agreement was currently in effect until April 9, 2016. In reviewing the notes of the account, it appears that [redacted] contacted our office on December 4, 2015 requesting a service call. Upon evaluation of the alarm system, our technician determined that the alarm panel would need to be replaced. Our office provided [redacted] with a quote for the installation; however, [redacted] stated that he would rather cancel the account. This is the first request that we received to cancel the account. Our representative kindly advised [redacted] to send in a written cancellation request, as we are unable to accept verbal requests for security purposes. We received [redacted] ’s cancellation request on January 19, 2016 and the account was submitted for cancellation. I would like to apologize for any frustrations that [redacted] may have experienced. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities. Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again. Please let me know if I can be of any further assistance in this matter. Sincerely, Elizabeth *. B [redacted] VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So far they have done what they said they would do As long as they show up Saturday and install the cameras and everything works I will be satisfied Regards, [redacted] ***

Revdex.com of Metropolitan Washington DC February 7, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for **and [redacted] dated as of February 3, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on February 1, 2018, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceWe genuinely apologize for the frustrating experience that **and [redacted] have had with their security system and the multiple calls and service visits needed to resolve the issueOur representative recently spoke with [redacted] to address his concerns and it’s my understanding that the situation has been resolved In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that **and [redacted] have allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Compliance and Dealer Relations Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, Revdex.com, for your assistance!! :) Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, *** ***

September 14, Dear [redacted] ***,Thank you for your recent correspondence that we received on September 12, First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced.I understand that ** [redacted] feels a five (5) year contract was not signed, but in reviewing the account, there is an Agreement that was signed and initialed on May 9, with an initial term of sixty (60) monthsI have attached a copy of the contract for convenienceUpon receipt of your notice, our Customer Solutions Supervisor spoke with **and [redacted] It seems that another service provider, claiming to be from our company, upgraded the Tucker’s alarm systemUnfortunately, it was only after the equipment was installed that they realized it was a different alarm company [redacted] called in yesterday to inform us that the new company will be sending them a check to pay off the balance of their account with us.Please let this letter serve as written confirmation that upon receipt of the aforementioned payment, the Agreement will be discontinued and the account closedShould **and [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family againPlease let me know if I can be of any further assistance in this matter.Sincerely,Elizabeth B.VP of Compliance and Dealer Relations