My Choice Software

Good Morning,We have taken a look into this with our Microsoft team and this key has not been "shared"Unless this key is being used in a way it is not intended to be (i.ein a virtualized environment, or has been used on more than one machine), there is no reason for the key to not install as
intendedWe received word from the end user that their key had suddenly "stopped working" which is not something that happens unless there is another installation going on. We requested that the customer send some sort of documentation on this occurrence to which they refusedUnfortunately, we have already provided one replacement in good faith, issued directly from MicrosoftWe cannot provide an additional replacement in this case, as the installation that took place in November would mean that the key has fulfilled its use according to Microsoft's terms and conditions.Warm Regards,*** *Customer Relations Manager

Hello,
Thank you for contacting usI do apologize that you are unhappy with the program developed by MicrosoftUnfortunately we do not have any control over this promotion as a third partyWe have refunded your program and informed Microsoft of this on your behalfIn the future please
feel free to reach out to us directly.
Regards,
*** *
*** *** ***
[email protected]

Hello ***, Thanks for leaving your valuable feedbackI am very sorry about the difficulty you encountered with this orderMy Choice Software takes customer satisfaction very seriously and we strive in helping customers resolve their issues. On May 15th, 2018, we provided you with
copies of a complimentary upgrade to Microsoft Office Professional I apologize that you had trouble with activating those licenses but we did mention to you that those licenses require telephone activationThere can be instances where legacy products require manual activation. On May 16th, 2018, our Customer Support Manager requested to see screenshots of your issue because it's part of our protocols so we can further troubleshootFor a speedy resolution, we would need to see the problem you were experiencing so we can accurately convey the same message to distribution instead of going back and forth. To help resolve the issue, we provided replacements for the issues brought to our attentionBy the end of the day, we replaced the remaining keys which as you stated worked for youI apologize for the trouble you went through for uninstalling the software but we did offer a complimentary tech call the following day to assist with the installationMy Choice Software was able to resolve your issue within hours. On May 17th, 2018, our Customer Support Manager did his tech call with you as promised and verified all licenses were activatedHe also activated one remaining license for you over the internet with no issueWe delivered all copies of your product as we promised. I understand your frustration with the difficulty of installing your licenses and our staff did assist you to the best of their abilityAs a show of good faith, we did schedule a complimentary tech call to assist with the installation but you had already taken care of that. Our CEO did personally send you an email on May 21st, at around 2pm PST apologizing about the delay and the problems you facedHe also tried calling you at around 3:PST on the same day but he didn't get an answer. Regarding the settlement, we did offer to help you with the installation with a complimentary tech callWe value our client's time as well and that's why we offered the complimentary tech call so your time wouldn't have been wastedAs you had already taken care of the issue yourself, the case was considered resolved at that time. The confirmation received by the recommended method over the internet serves as proof of license validity. As I mentioned earlier, our CEO made the time to schedule a time and reach out, but he was unable to reach youWe're sorry if it felt like he was avoiding you but he wasn't available at the moment you were trying to reach him. My Choice Software honored its promise and fulfilled the order and provided whatever support that was necessary. Thank you again for your feedback and let us know if there is anything else we can do for you. Sincerely, My Choice Software Support

Greetings,We have looked into this case and found that the customer opted in to a subscription upon purchase, and we had first been notified yesterday that this customer did not want this subscription anymoreOn our part, We sent different emails to the customer notifying them that their free
trial period would be coming to an end and the payments of $would begin. With that being said, we do understand that the customer could have missed these emails for one reason or another, and simply forgotten about the trial period, so we have provided months of refunds ($each) for a total refund of $109.89.Please contact me if you have any further questions.*** ***@mychoicesoftware.com

After purchasing software, *** from My Choice Software helped me with the installation when I could not complete it myself It was a good experience, and I would do business with this company again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This matter has not been resolved.Sent item back for refundClaim they never got it.
Regards,
*** ***

Hi ***,We have contacted you and spoken with you about a resolution for this matterWe are currently awaiting the return of the product purchasedIt has been about weeks now, have you already shipped this product back? Are you able to provide a tracking number for the return shipment? Again, once we receive the product a refund will be immediately appliedPlease let us know if you have any additional questions or need any assistance. Kind Regards,Support Staf* *

Good Morning,We have taken a look into this with our Microsoft team and this key has not been "shared"Unless this key is being used in a way it is not intended to be (i.ein a virtualized environment, or has been used on more than one machine), there is no reason for the key to not install as
intendedWe received word from the end user that their key had suddenly "stopped working" which is not something that happens unless there is another installation going on. We requested that the customer send some sort of documentation on this occurrence to which they refusedUnfortunately, we have already provided one replacement in good faith, issued directly from MicrosoftWe cannot provide an additional replacement in this case, as the installation that took place in November would mean that the key has fulfilled its use according to Microsoft's terms and conditions.Warm Regards,*** *Customer Relations Manager

Greetings.We have double checked every key that has been sent out to customer in Microsoft's system, and determined that they are all valid.The reason this issue is occurring is due to the fact that the customer is attempting to reinstall the licenses more than one time Because these
retail licenses are Olicenses that are meant to live and die on the machine they are installed on, these actions violate the terms of the license, leading Microsoft to mark them as "pirated". It is up to Microsoft's discretion as to whether or not they will allow reactivation for these keys, but we cannot guarantee any installations or activation past the initial computer they are installed on due to the nature of this product. Typically, Microsoft provides a 90-day grace period in order to transfer a license because of hardware failure. Unfortunately, since these licenses were purchased a year ago, and have been in use, we cannot provide a refund, please refer below for our return policy.https://www.mychoicesoftware.com/pages/shipping-returnsWarm Regards,*** ***

Hello,
Thank you for reaching outI have taken a look into your order and all corresponding details regardingI do see the office add on was opted in during the checkout process, in which the subscription details are outlinedWe do understand this can often be missed, which in your
case I do see the subscription cost refunded and cancelled out, even though the product was usedI have also viewed the email correspondence in which all information regarding the "why" and procedures on cancelled were submitted to you At this time I do see the subscription has already been cancelled and refunded in fullI have also moved forward with refunding the initial product chargeThank youRegards,
*** *
*** ***
***

I am rejecting the offer on a discount of their products. I contacted Microsoft support again and asked if the activation keys could be reused and they told me no. They also confirmed that the seller sold the license keys to more than one buyer. I have attached the Microsoft chat log with the case number. It's unfortunate our company was sold pirated keys by this seller. We now have to take a loss on the original purchases and buy the software again from another seller.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Best price for the product I wanted Easy purchase and download I ordered the software and received the download the same day I initially thought I did not receive the code required (turns out I just missed the initial email) so I submitted an email and received a response within minutes resending the code Would definitely purchase from them again! Thanks My Choice Software

Greetings.The Microsoft representative in this chat was correct when he said the following.*** K: If the key has been used multiple number of times or if the same key provided to others users as well it will become pirated. In this case, the key has been used/activated multiple timesThe use of this key is defined by the activation of itWhen he confirms that re-installations do not cause this, he is contradicting himself.Because these retail licenses are Olicenses that are meant to live and die on the machine they are installed on, these actions violate the terms of the license, leading Microsoft to mark them as "pirated". We are clear about this upon purchase, we have representatives to clarify in case there is any confusion, and Microsoft's terms are clear on this.Unfortunately, it is not possible to refund orders that are over a year oldOur merchant processing system will simply not allow this action.We can offer the customer a discount on the product needed, and sell it at our cost, which is $143, 10% off of our site price.There is no further action that we can take on our end, as it is up to the manufacturers discretion to allow these multiple installations for a license intended for activation.Warm Regards,*** ***

I am rejecting the offer on a discount of their products. I contacted Microsoft support again and asked if the activation keys could be reused and they told me no. They also confirmed that the seller sold the license keys to more than one buyer. I have attached the Microsoft chat log with the case number. It's unfortunate our company was sold pirated keys by this seller. We now have to take a loss on the original purchases and buy the software again from another seller

Revdex.com:
I had a telephone conversation with a person self-identified as *** and I explained my concernsHe apologized for the inconvenience and advised that he had initiated a complete refund and that it should be in effect in
approximately four daysToday my bank records indicate receipt of the refund in fullI am satisfied that the complaint is resolvedThank you
Sincerely,
*** ***

Revdex.com:
I had a telephone conversation with a person self-identified as *** and I explained my concernsHe apologized for the inconvenience and advised that he had initiated a complete refund and that it should be in effect in
approximately four daysToday my bank records indicate receipt of the refund in fullI am satisfied that the complaint is resolvedThank you
Sincerely,
*** ***

Hi ***,We have contacted you and spoken with you about a resolution for this matterWe are currently awaiting the return of the product purchasedIt has been about weeks now, have you already shipped this product back? Are you able to provide a tracking number for the return shipment? Again, once we receive the product a refund will be immediately appliedPlease let us know if you have any additional questions or need any assistance. Kind Regards,Support Staf* *

My experience with the online troubleshooting gentleman (***) was fantastic I am so please to have this assistance for I have been struggling with the download for a mo or two It is fantastic to have this assistance available to the purchaser
I thank *** Masters for job well done
Thanks again

Good Afternoon,We have received your complaint and reviewed the details of the order containing Office Professional 2016. Below I have included ***'s terms and conditions page.https://www.***.com/en-us/usetermsPlease see screenshot below that shows the specifics that apply to this
purchasehttps://gyazo.com/843be60a8aec6703c05f9be904043dfaUpon review, we have found this to be an issue relating to customer's review of ***'s terms and conditions, as well as our product listing pageI have included a screenshot below of the product specifications as listed for this product.https://gyazo.com/0744af6a0905043d701c49a100d57868You will notice that the license quantity is listed as "PC", indicating that this license is meant to be installed on just PCThis can be further reviewed and clarified while speaking to any of our trained technicians or referring to ***'s terms and conditions.The product as advertised has been delivered and used, which unfortunately makes it ineligible for return, which is listed on our returns page, and also stated on the product delivery email(See below screenshot for evidence of this *ONCE ACTIVATED *** PRODUCTS ARE NON REFUNDABLE*https://gyazo.com/fd0c6b0cd150b3934efd7fe131a80af1Please let me know if there are any questions regarding these policies or this particular order.Warm Regards,*** ***Customer Service Manager