My Choice Software

Hello,Thank you for contacting us. I do apologize that you are unhappy with the program developed by Microsoft. Unfortunately we do not have any control over this promotion as a third party. We have refunded your program and informed Microsoft of this on your behalf. In the future please feel free...

to reach out to us directly. Regards, [redacted] [redacted][email protected]

Hello, Thank you for reaching out. In response to your inquiry, the subscription charges have been refunded in full at this time and your subscription cancelled, which will not affect the other product in the order. Please give us a call at 800-[redacted] with any additional questions. Thank...

you! Regards,[redacted]MCS Support

Good Afternoon [redacted],I have taken a look into your case and see that all keys provided to you were issued to us directly from Microsoft.These licenses are meant to live and die on (1) PC, so after they are used by an end-user, they are marked as "invalid" or "pirated" so that Microsoft's team will...

not allow further installs on a (1) install key.  This process ensures that people will not abuse licenses and attempt to install them on more than one machine when the terms state that they are meant for one.On our end, we wish this wasn't the case as there have been various programs in the past that allow multiple installs, and there are different types of licensing (volume licensing and 365) that allow multiple installs. It can be expected these variations in Microsoft's terms could cause confusion, which is why we have a sales and support team who are all available to assist in selecting the license, and we do provide this information on the product specifications area of our product pages that this applies to.I have included a link below to Microsoft's official stance on these licenses (The license you purchased was Office 2013). [redacted]Warm Regards,[redacted]MCS Support

[redacted],Thank you for speaking with our team member [redacted] today and I sincerely appreciate your patience during this whole matter. You have shipped back the product to us and we are going to process an immediate refund for you as soon as we receive it. I know that dealing with Nuance...

directly hasn't been the best experience and I sincerely appreciate the opportunity to earn your business and the resolution that we reached together. Please let us know if you have any other questions and we will email you back when your refund posts, within the next day or two.Have a great day [redacted]!Kind Regards,[redacted]General Manager

Good Afternoon,We have received your complaint and reviewed the details of the order containing Office Professional 2016. Below I have included [redacted]'s terms and conditions page.https://www.[redacted].com/en-us/usetermsPlease see screenshot below that shows the specifics that apply to this...

purchasehttps://gyazo.com/843be60a8aec6703c05f9be904043dfaUpon review, we have found this to be an issue relating to customer's review of [redacted]'s terms and conditions, as well as our product listing page. I have included a screenshot below of the product specifications as listed for this product.https://gyazo.com/0744af6a0905043d701c49a100d57868You will notice that the license quantity is listed as "1 PC", indicating that this license is meant to be installed on just 1 PC. This can be further reviewed and clarified while speaking to any of our trained technicians or referring to [redacted]'s terms and conditions.The product as advertised has been delivered and used, which unfortunately makes it ineligible for return, which is listed on our returns page, and also stated on the product delivery email. (See below screenshot for evidence of this *ONCE ACTIVATED [redacted] PRODUCTS ARE NON REFUNDABLE*https://gyazo.com/fd0c6b0cd150b3934efd7fe131a80af1Please let me know if there are any questions regarding these policies or this particular order.Warm Regards,[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This matter has not been resolved.Sent item back for refundClaim they never got it.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My Choice is trying to blame [redacted] for the rules involving the software, but the rules are not the problem. The problem is that My Choice didn't make me aware of the rules when I bought the software. If they had, I would never have bought it. When I subsequently had a computer problem and had to change computers, I lost the software which I had had less than a year, and I had to buy the software again. My Choice should compensate me for the loss. I used the software for about a year, so I don't demand the full price, but they should compensate me for part of the new purchase I had to make.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have sent documentation from Microsoft that says that the keys has been pirated.  Also, the documentation through the chat logs says that these keys were NOT flagged as pirated from reinstallation on the same computers.  As stated previously, our business formats all PC's when there is turnover and reinstalls the operating system along with the MS Office software.  We have been performing these reinstalls for more than 4 years and we have not had any issues with any MS Office keys upon reinstallation with the exception of 3 of the 5 that MyChoiceSoftware has sold us.  I provided your staff a copy of the chat logs along with the case number from Microsoft.  Again, in this chat log, the Microsoft agent clearly says that these keys have been flagged as pirated and NOT because I have reinstalled them.  The Microsoft agent also advised me to get keys reissued from the seller.  I also provided your staff a copy of my receipts for all 3 license keys.  The receipts are dated 8/24/16, 9/7/16 and 10/28/16.  I first initiated contact with your company about this issue on 9/6/16.  I am again providing the receipts and Microsoft chat log for you to review.  Also, your company has informed me that you are double checking the Office keys using a freeware product called Microsoft PID Checker.  This is not a Microsoft product but freeware and yet you are relying on it for the validation of your Office keys.  As a 12 year network administrator that is not an acceptable means of validating your Office keys and is not a practice of integrity by your business.  That very well may be the reason they are being pirated.  I will state again that our MS Office keys are only installed on the same original machines after OS reinstallation.  They are not used again on any other machine.  We are licensed for every machine we have.  There have been no hardware failures on any of the 3 machines that contain these 3 licenses and no hardware has been replaced.  You can’t expect these keys to not be used again because of reinstallation of the OS.  I am not accepting this response but am willing to accept refund of only 2 of the 3 pirated keys since they were purchased within a year of me contacting your company with this issue.
Regards,
[redacted]

Greetings,We have looked into this case and found that the customer opted in to a subscription upon purchase, and we had first been notified yesterday that this customer did not want this subscription anymore. On our part, We sent 3 different emails to the customer notifying them that their free...

trial period would be coming to an end and the payments of $9.99 would begin. With that being said, we do understand that the customer could have missed these emails for one reason or another, and simply forgotten about the trial period, so we have provided 11 months of refunds ($9.99 each) for a total refund of $109.89.Please contact me if you have any further questions.[redacted]@mychoicesoftware.com

[redacted] did a wonderful job in two sessions with me and I would reward him for his hard work an efficient way of going about it. Thank you [redacted], Neafie

I needed to purchase Office 2013 (the newer versions are not compatible with our work server) and came here - checked reviews first, very favorable and was a googled trusted store. Purchased Office 2013. Installed - there was a trial version of 2016 on the laptop that I was not aware of which interfered with the installation of 2013. I contacted via email My Choice Software - very prompt response, very concise, easy to follow instructions on how to fix. I have already uninstalled the trial product and reinstalled 2013. Very pleased.

[redacted] was extremely helpful, he went inside and did his thing in a very timely manner.

Helped us work through some licensing problems with Microsoft Windows 8.1 Pro Pack upgrade (complicated since Microsoft stopped selling the Pro Pack at the end of October). Though there were some difficulties getting information to them the first evening (apparently sent a wrong key), they provided a working solution the next morning with a correct key. Appreciate it!

Customer has been refunded.

[redacted] was so kind and helpful. I know I was a challenge for him. I am not computer savvy and I have a hearing issue. I am so pleased that I have my program installed.
THANK YOU [redacted]

I have nothing but good things to say about "My Choice Software". I purchased a 2013 copy of Microsoft Project and it works perfectly. I had the "My Choice" tech ([redacted]) install it and he was very fast and efficient. They gave me options on available setup times, after choosing which was most convenient, [redacted] (tech) contacted me and performed the installation for me. It worked out very well for me because my browser would not support the install and he took all the necessary steps to bypass.
All in all it was a great experience.

[redacted],
Thank you for speaking with our team member [redacted] today and I sincerely appreciate your patience during this whole matter. You have shipped back the product to us and we are going to process an immediate refund for you as soon as we receive it. I know that...

dealing with Nuance directly hasn't been the best experience and I sincerely appreciate the opportunity to earn your business and the resolution that we reached together. Please let us know if you have any other questions and we will email you back when your refund posts, within the next day or two.
Have a great day [redacted]!
Kind Regards,
[redacted]
General Manager

I recently purchase Microsoft Office 2010 from My Choice Software and had a very nice professional and refreshing experience. I wasn't quite ready to install the downloaded program so I called their toll free number to ask a question. The representative that I talked with was friendly, helpful and offered to assist if I had problems with the installation.
It's not very often anymore to see such great customer service. I have saved their website to my browser favorites and intend to have them be my first "go to" source when I am looking for software. The price was very reasonable and you just can't beat the customer service.
I have already recommended My Choice Software to several of my friends.

Had [redacted] install MS Project Professional today remotely on my machine
He was professional, friendly, very efficient and went without a hitch
I was apprehensive about doing this with an older version of MS Project and Windows 10 but [redacted] did a super job in record time.
He stayed on the phone with me till I tested and was satisfied that not only MS Project was installed and running properly but everything else I was worried about still worked.
Great job!!!!
Maria

[redacted],
Thank you for reaching out. Looking into the details of your order, I do see you were able to successfully activate the software purchased on a system, but the issue came when attempting to reinstall following hardware changes. I do see we then informed you of Microsoft's licensing...

policy in regards to reinstall. Unfortunately these policies are not dictated by us as a reseller, but by the software manufacturer.Regardless of this, I have arranged the order to be refunded as well as the Office 365 subscription which was added during checkout. You will be able to confirm this information in 2-3 business days with your bank. Thank you.
Regards,
[redacted] [redacted]
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