My Choice Software

Hello,Thank you for reaching outI have taken a look into your order and all corresponding details regardingI do see the office add on was opted in during the checkout process, in which the subscription details are outlinedWe do understand this can often be missed, which in your case I do
see the subscription cost refunded and cancelled out, even though the product was usedI have also viewed the email correspondence in which all information regarding the "why" and procedures on cancelled were submitted to you At this time I do see the subscription has already been cancelled and refunded in fullI have also moved forward with refunding the initial product chargeThank you.Regards,*** *
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Hello, Thank you for reaching outIn response to your inquiry, the subscription charges have been refunded in full at this time and your subscription cancelled, which will not affect the other product in the orderPlease give us a call at 800-*** with any additional questionsThank
you! Regards,*** *MCS Support

I had a software problem that I needed fixed and called the My Choice guys and talked to *** They were amazing! They also have great prices from when I bought the software back in December But most importantly, I have needed tech support a couple of times due to my own problems with technology and they have always been extremely responsive, helpful and smart I will buy most or all of my software here going forward

***,Thank you for reaching outLooking into the details of your order, I do see you were able to successfully activate the software purchased on a system, but the issue came when attempting to reinstall following hardware changesI do see we then informed you of Microsoft's licensing policy in
regards to reinstallUnfortunately these policies are not dictated by us as a reseller, but by the software manufacturer.Regardless of this, I have arranged the order to be refunded as well as the Office subscription which was added during checkoutYou will be able to confirm this information in 2-business days with your bankThank you.Regards,*** *** * *** ***
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Good Afternoon,Unfortunately, *** terms are extensive documents, sometimes pages long, which would take an extensive amount of time to review each line with every customerThe terms apply once the product is "activated"You digitally agree to the terms of agreement with *** once you begin the installation and activation of the softwareThis is an agreement between the end user and *** aloneEach product has a terms and conditions document, so to review of all terms for each customer calling in would not be best practiceThese are terms and conditions created and enforced by *** aloneMy Choice Software has no control over these software licensing agreements provided by ***.In this case, the customer placed a phone call to our representative, with no additional questions or hesitationAny questions or any sense of hesitation on the customer's side does prompt our representatives to review any information that is asked about or may be determined to be applicable to this particular customer.Any further action or use of this product would be determined by *** at this point, as My Choice Software has no control over ***'s Software Licensing User Agreement for any *** products.Warm Regards,*** *MCS Support Manager

Case ID:*** The customer was provided a full refund on shipping and return shipping

***, Thank you for reaching outIn regards to your inquiry, I do see during the checkout process you did opt in for the trial of office 365, to which a free month of service is providedAfter this first month, there was a $monthly charge that did beginAt this time I have refunded
both changes for you and cancelled the subscriptionYou will be able to confirm this with your bank in 1-business daysThank youRegards,*** *MCS Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,Thank you for reaching outLooking into the details of your order, I do see you were able to successfully activate the software purchased on a system, but the issue came when attempting to reinstall following hardware changesI do see we then informed you of Microsoft's licensing policy in
regards to reinstallUnfortunately these policies are not dictated by us as a reseller, but by the software manufacturer.Regardless of this, I have arranged the order to be refunded as well as the Office subscription which was added during checkoutYou will be able to confirm this information in 2-business days with your bankThank you.Regards,*** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent documentation from Microsoft that says that the keys has been pirated. Also, the documentation through the chat logs says that these keys were NOT flagged as pirated from reinstallation on the same computers. As stated previously, our business formats all PC's when there is turnover and reinstalls the operating system along with the MS Office software. We have been performing these reinstalls for more than years and we have not had any issues with any MS Office keys upon reinstallation with the exception of of the that MyChoiceSoftware has sold us. I provided your staff a copy of the chat logs along with the case number from Microsoft. Again, in this chat log, the Microsoft agent clearly says that these keys have been flagged as pirated and NOT because I have reinstalled them. The Microsoft agent also advised me to get keys reissued from the seller. I also provided your staff a copy of my receipts for all license keys. The receipts are dated 8/24/16, 9/7/and 10/28/16. I first initiated contact with your company about this issue on 9/6/16. I am again providing the receipts and Microsoft chat log for you to review. Also, your company has informed me that you are double checking the Office keys using a freeware product called Microsoft PID Checker. This is not a Microsoft product but freeware and yet you are relying on it for the validation of your Office keys. As a year network administrator that is not an acceptable means of validating your Office keys and is not a practice of integrity by your business. That very well may be the reason they are being pirated. I will state again that our MS Office keys are only installed on the same original machines after OS reinstallation. They are not used again on any other machine. We are licensed for every machine we have. There have been no hardware failures on any of the machines that contain these licenses and no hardware has been replaced. You can’t expect these keys to not be used again because of reinstallation of the OS. I am not accepting this response but am willing to accept refund of only of the pirated keys since they were purchased within a year of me contacting your company with this issue
Regards,
*** ***

Good Afternoon,Unfortunately, *** terms are extensive documents, sometimes pages long, which would take an extensive amount of time to review each line with every customerThe terms apply once the product is "activated"You digitally agree to the terms of agreement with *** once you begin the installation and activation of the softwareThis is an agreement between the end user and *** aloneEach product has a terms and conditions document, so to review of all terms for each customer calling in would not be best practiceThese are terms and conditions created and enforced by *** aloneMy Choice Software has no control over these software licensing agreements provided by ***.In this case, the customer placed a phone call to our representative, with no additional questions or hesitationAny questions or any sense of hesitation on the customer's side does prompt our representatives to review any information that is asked about or may be determined to be applicable to this particular customer.Any further action or use of this product would be determined by *** at this point, as My Choice Software has no control over ***'s Software Licensing User Agreement for any *** products.Warm Regards,*** *MCS Support Manager

Hello,Thank you for contacting usI do apologize that you are unhappy with the program developed by MicrosoftUnfortunately we do not have any control over this promotion as a third partyWe have refunded your program and informed Microsoft of this on your behalfIn the future please feel free
to reach out to us directly.? Regards,? *** *? *** *** ***[email protected]

Greetings.The Microsoft representative in this chat was correct when he said the following.*** K: If the key has been used multiple number of times or if the same key provided to others users as well it will become pirated.? In this case, the key has been used/activated multiple timesThe use of this key is defined by the activation of itWhen he confirms that re-installations? do not cause this, he is contradicting himself.Because these retail licenses are Olicenses that are meant to live and die on the machine they are installed on, these actions violate the terms of the license, leading Microsoft to mark them as "pirated".? We are clear about this upon purchase, we have representatives to clarify in case there is any confusion, and Microsoft's terms are clear on this.Unfortunately, it is not possible to refund orders that are over a year oldOur merchant processing system will simply not allow this action.We can offer the customer a discount on the product needed, and sell it at our cost, which is $143, 10% off of our site price.There is no further action that we can take on our end, as it is up to the manufacturers discretion to allow these multiple installations for a license intended for activation.Warm Regards,*** ***

Hello,Thank you for reaching outI have taken a look into your order and all corresponding details regardingI do see the office add on was opted in during the checkout process, in which the subscription details are outlinedWe do understand this can often be missed, which in your case I do
see the subscription cost refunded and cancelled out, even though the product was usedI have also viewed the email correspondence in which all information regarding the "why" and procedures on cancelled were submitted to you? At this time I do see the subscription has already been cancelled and refunded in fullI have also moved forward with refunding the initial product chargeThank you.Regards,*** *
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Customer has been refunded

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? My Choice is trying to blame *** for the rules involving the software, but the rules are not the problemThe problem is that My Choice didn't make me aware of the rules when I bought the softwareIf they had, I would never have bought itWhen I subsequently had a computer problem and had to change computers, I lost the software which I had had less than a year, and I had to buy the software againMy Choice should compensate me for the lossI used the software for about a year, so I don't demand the full price, but they should compensate me for part of the new purchase I had to make
Regards,
*** ***

Good Afternoon ***,I have taken a look into your case and see that all keys provided to you were issued to us directly from Microsoft.These licenses are meant to live and die on (1) PC, so after they are used by an end-user, they are marked as "invalid" or "pirated" so that Microsoft's team will
not allow further installs on a (1) install key.? This process ensures that people will not abuse licenses and attempt to install them on more than one machine when the terms state that they are meant for one.On our end, we wish this wasn't the case as there have been various programs in the past that allow multiple installs, and there are different types of licensing (volume licensing and 365) that allow multiple installs.? It can be expected these variations in Microsoft's terms could cause confusion, which is why we have a sales and support team who are all available to assist in selecting the license, and we do provide this information on the product specifications area of our product pages that this applies to.I have included a link below to Microsoft's official stance on these licenses (The license you purchased was Office 2013).? ***Warm Regards,*** *MCS Support

***,? Thank you for reaching outIn regards to your inquiry, I do see during the checkout process you did opt in for the trial of office 365, to which a free month of service is providedAfter this first month, there was a $monthly charge that did beginAt this time I have refunded
both changes for you and cancelled the subscriptionYou will be able to confirm this with your bank in 1-business daysThank youRegards,*** *MCS Support

Greetings.We have double checked every key that has been sent out to customer in Microsoft's system, and determined that they are all valid.The reason this issue is occurring? is due to the fact that the customer is attempting to reinstall the licenses more than one time? Because these
retail licenses are Olicenses that are meant to live and die on the machine they are installed on, these actions violate the terms of the license, leading Microsoft to mark them as "pirated".? ? It is up to Microsoft's discretion as to whether or not they will allow reactivation? for these keys, but we cannot guarantee? any installations or activation? past the initial computer they are installed on due to the nature of this product.? Typically, Microsoft provides a 90-day grace period in order to transfer a license because of hardware failure.? Unfortunately, since these licenses were purchased a year ago, and have been in use, we cannot provide a refund, please refer below for our return policy.https://www.mychoicesoftware.com/pages/shipping-returnsWarm Regards,*** ***

Hello ***,Thank you for leaving your valuable feedbackI want to offer my sincere apologies for your recent experience and agree that we could have communicated with you betterI want you to know that your feedback allows us to rectify any existing problems and help improve our service
further.? Unfortunately, our Fraud Avoidance Department has strict filters which monitor orders for possible flagsMultiple parts of your order caused our fraud filter to cancel the orderWe mention? in our Terms and Condition page the possibility of cancellation which you can find on our siteWe could not honor the purchase due to the order not passing fraud detection; hence, we refunded your amount promptly.? We want to thank you very much for showing interest in purchasing from our siteI encourage you to call our sales team at 1-800-318-in the future before making a purchase so we can ensure you will have a better buying experienceFeel free to reach out to me if you have anymore questions.? Sincerely,
*** **Customer Service Manager