My Choice Software

I was very happy with the service. The price was great, and I received clear instructions in under 30 minutes. Would definitely use them again!

Thank you for your help. System changes can be confusing and MyChoice Software has been there to help through the whole transition. Would recommend and use again!!

After purchasing software, [redacted] from My Choice Software helped me with the installation when I could not complete it myself. It was a good experience, and I would do business with this company again.

I found their customer service and attention to detail top notch and would highly recommend them to others.

Review: On 8/20/15 I purchased a digital download of [redacted] for [redacted] from My Choice Software. I could not download the software because my security system would not accept their Certificate. I contacted their sales department and asked for a refund. I was told that I had to pay a 15% restocking fee. I demanded my refund without paying a 15% restocking fee. The sales person said the restocking fee would be waived. I waited three days and the refund had not been credited to my credit card account. I called and talked to a salesman on 8/24/15 and was told that [redacted] must evaluate whether the software was activated and they charge the evaluation fee of 15% of the sale price, and My Choice Software has nothing to do with the 15%, so I will be charged the fee. There was no mention of a restocking fee in any of the emails. The only statement regarding refund was: *ONCE ACTIVATED [redacted] PRODUCTS ARE UNREFUNDABLE*. I do not accept that I must pay a "restocking fee" of 15% for a program I could not download--and did not activate. At the time of this communicae I have not received my refund.Desired Settlement: I want a full refund of the purchase price of $159.99; rather than a refund of the purchase price minus 15%.

Business

Response:

Customer has been refunded.

Consumer

Response:

I had a telephone conversation with a person self-identified as [redacted] and I explained my concerns. He apologized for the inconvenience and advised that he had initiated a complete refund and that it should be in effect in approximately four days. Today my bank records indicate receipt of the refund in full. I am satisfied that the complaint is resolved. Thank you.

Sincerely,

Nick Masters was wonderful. I had spent the better part of this afternoon trying to download this software. When he heard that I needed this for a project due yesterday, he went out of his way to go ahead and fix my issues rather than have me scheduled for sometime next week. What a relief! Now I can finish my project this weekend and send it off!

Review: I purchased a NUANCE DRAGON NATURALLY SPEAKING HOME SYSTEM 3.0 as I do a lot of work at home and have problems with both of my hands. I read on the website that this product would be perfect for me to be able to dictate on my computer as I have a small computer.

When I installed the system on my computer, I was very excited to be able to use it. I went through all directions and then sat down to begin to dictate to my Word Program that I downloaded from the apache project.

I began speaking into the microphone (again following instructions), I tried it several times.

However, each time I spoke, the program would type something completely different than what I said.

Having said that I called the company about a refund and was automatically directed to another company in Massachusets. I called the number 800-654-1187. After the initial conversation, I was asked to fax my receipt to receive my refund. I did so, but after it was recieved I was told that My Choice Software was not authorized to sell this product and therefore denied my re fund.

I then called My Choice back and ask to speak to a manager. After asking twice, I was transferred to someone named Brian Church. I explained that I was referred elsewhere for a refund. He then asked me why I wanted a refund. I explained that the system did not work properly and the words I spoke were incorrectly typed by the product and I wanted a refund.

He then told me because I opened the product, he could not authorize a refund.

NOW I AM STUCK WITH A $75.00 PRODUCT THAT DOES NOT WORK!!!Desired Settlement: I would like a refund in the full amount of 74.84.

This includes: $61.94 Initial Product Cost

$8.00 Shipping fee

$4.90 Sales Tax

Business

Response:

[redacted],

[redacted] was so kind and helpful. I know I was a challenge for him. I am not computer savvy and I have a hearing issue. I am so pleased that I have my program installed.

THANK YOU [redacted]

I had a wonderful experience with my scheduled technical support. They where able to log into my computer and install the software I had purchased within a ease. Defiantly will be purchasing here again, their phone support is awesome!

I was looking for MS Office for my wife to learn the suite. I found great price and the purchase and download went well. The installation instructions are well written and need to be followed.

[redacted] was extremely helpful, he went inside and did his thing in a very timely manner.

[redacted] worked very quickly and got my purchase of Outlook up and running.

I had run out of patience with Microsoft after 2 hours on phone and another 2 trying to get it done.

He was very courteous also!

My experience with the online troubleshooting gentleman ([redacted]) was fantastic I am so please to have this assistance for I have been struggling with the download for a mo or two . It is fantastic to have this assistance available to the purchaser.

I thank [redacted] Masters for job well done.

Thanks again

[redacted] was awesome! He was a great help.