MyHeritage (USA) Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

It looks like we were able to get a hold of this customer and are refunding his account.

We have refunded the full amount. please allow 3-10 business days for the refund to process.

Complaint: [redacted]
 I am rejecting this response because:  I upgraded the application but the issue still exists.  
Sincerely,
[redacted]

I apologize for the delay.  A rep was supposed to get in contact you to refund this but it looks like they did not. I have issued a full refund on the account.

When you try to sign up for world vital records, you are redirected to myheritage because we do not offer free trials to WVR only. You either have to cancel on the myheritage site or call our customer service number and we would cancel that for you. We are open Monday through Friday 7 AM - 5 PM MST....

I can get this account refunded and it will take 3-10 business days to process.

here is the world web search information to remove from that your website  domain company owns that Google says that only you can request for removal,  since you are the owner.  [redacted]  Jump to Florida, Marriages, 1970 - 1999 -[redacted] married [redacted]Ann [redacted] on month day ... 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am having someone look into this issue. We will contact you shortly about this matter.

We do not have an email from this email address. When you stop the automatic renewal on your site, you would have gotten an automatic email stating that your account would not renew the next year. A representative will contact you to discuss the account.

It looks like we refunded the charges on April 23. It takes 3-10 business days for those refunds to process back into your account.

We do not issue refunds by email. That email you received was an automated reply letting you know that we would be in touch and giving you the phone number to our customer service line in case you wanted to call us to quicker resolve the issue in case you did not want to wait for a call from a...

representative. Since we do not issue refunds by email, you will either have to call or wait for one of our refund reps to get a hold of you by phone.

I will have a DNA specialist contact you to go  over the results.

this customer spoke with a representative and resolved this issue over the phone

I am unable to locate an order with the email provided. Was this a kit purchased through MyHeritage?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

a Premium plan is normally $110 and Premium Plus is normally $175. You purchased the premium plan on a discount for $82.50 and then when you upgraded to Premium Plus, you were billed the difference for the $175. The rep you spoke with explained this to you. If you would like to talk to someone...

again, a representative can call and discuss this with you.

I am having a rep call to discuss this with you

Our office is open from 7AM - 5 PM MST with a lunch break from 12 - 1. Our subscriptions are on automatic renewal until they are canceled. We will get this customer's account refunded in full. Please allow 3 - 10 business days to process back into the account.