MyHeritage (USA) Inc.

I purchased the DNA test, and I received all the information needed to access my heritage online. I was doing fine without any subscription; however, curiosity got me, and one day years later I purchased the lowest package for a year. That package expired I did not re-subscribe and now MyHeritage.com will not allow me to continue like before I purchased that package. They have made is so I can do anything anymore, because I did not re-subscribe.

Was great now disappointed, reduce my Unlimited PremiumPlus storage and cannot get it increased so I am changing my app to another provider.

Why cannot I not speak to a human being when I call for help? I cannot log in because either my username or password is incorrect. I have yet to receive an email from them with instructions on resetting the password. I do not have my account number and I am in limbo. Can anyone help. PLEASE!

I have turned off notifications for record and DNA matches which were the emails being sent to you

from what I can see, this account has been deleted and refunded in full

We have refunded the full amountplease allow 3-business days for the refund to process

Information on Geni is submitted by users and there are sometimes inaccuraciesYou can email [email protected] to contact someone at Geni about this issue

this account has been refunded in full as of September It takes 3-business days for a refund to process

From what I can see, a few email exchanges were made on August 4th with a google search done for the nameThis link was sent to our support team who did remove the record for a Florida marriageWhen the link is clicked on now, a generic search for the name pulls up for many different people with the same name but not the record that was asked to be removedWe do not have a problem removing records from our site if you will provide the links to the exact records you want removedIf you find a record on MyHeritage that you want removed, please send the MyHeritage page link and not a google search doneWe cannot update google's search results, google will have to do that

If you are unsatisfied with the resolution of your call with our representative, you will need to speak with themI will have the rep contact you

We tried to contact the user by phone but when that was unsuccessful, we emailed with an offer to keep the subscription at 50%When that was declined, we tried to process a refund but the charge had already been disputed with his credit card company

I have sent this complaint on to our DNA team

It looks like we refunded the charges on April It takes 3-business days for those refunds to process back into your account

This customer spoke with a representative on May that refunded her in fullIt takes 3-business days for refunds to process

The representative this customer spoke with did issue a full refund which take 3-business days to process back to the account it came from

This account was refunded as of July and takes 3-business days to process

I will have to have one of our technical support reps call about this issue

It looks like we were able to get a hold of this customer and are refunding his account

We will refund the rest of this accountThe refund process will take 3-business days

We do have email preferences you can change if you do not wish to receive emailsIt does look like this account was refunded in full