complaint # [redacted] - CONTINUED Again, I never had a chance to make a selection for a physical card or an e-cardWhen I clicked on [redacted] , it defaulted me to an e-card that I do not want!!! Was sent a link for this stupid e-cardGuess what! It does not workHad to leave the store without what was needed, necessities because my points e-cards are fraudMy points were taken for a $gift cardE-card is not working even though I had to do as they said in the emailI want a physical card! Why can't they understand thisThe e-card does not work, and that's not what I wantedThey are a bunch of thievesI want a physical card for [redacted] in the amount of $50!!!!
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ In researching Ms [redacted] 's complaint we did confirm that her account was indeed closed with the explanation of a violation of the MyPoints policiesWe also found that this action was taken in error by a member of the MyPoints Customer Service Team We have reinstated Ms [redacted] 's account and her accumulated points are still intactAdditionally we awarded her with goodwill points and sincerely apologize for the inconvenience This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you for being a valued MyPoints member [redacted] Your verification information did not match what you entered when you created your MyPoints accountAccount security is very important to us and we are committed to implementing measures to protect our member's account information and PointsFor security purposes, we will need additional information to verify your identityPlease attach a copy of your driver license or state identification card or provide your: Date of birth (MM/DD/YY): Mailing address (if you've moved, please include any prior addresses that you may have entered): Mobile number Email address Please email this information directly to [redacted] @mypointscorp.com so that we can help you resolve this issue Thank you Final Business Response / [redacted] (1000, 8, 2015/09/04) */ Alternatively, the member may respond to the MyPoints internal ticket #XXXXXX with the appropriate identification verification information MyPoints takes account security very seriously and we appreciate [redacted] 's patience as we work to resolve this issue
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoins.com, Inc("MyPoints") has blocked his access to his MyPoints account According to our records, Mr [redacted] 's account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under five separate membership accounts all within a matter of minutes from each otherThis is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that: MyPoints membership and its right to use is limited to one individual per MyPoints account MyPoints.com allows only one email address per Member Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points." This information should resolve Mr [redacted] 's complaint and MyPoints now considers this matter closed Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is more than one person using the same computerNot all of the people using the computer live in my household, but are present when we are taking turns collecting our points MyPoints has stated that they only allow one email per customer, and only one memeber per accountI have not abused this policyThey have never stated (to my knowledge), that one computer cannot be used by more than one memeber to collect points I expect my account will be reinstated, or MyPoints will send me a gift card for the merchant of my choice in the amount of $(US currency) Final Business Response / [redacted] (4000, 9, 2014/06/26) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional correspondence from Mr [redacted] As stated in our earlier response, Mr [redacted] 's account has been terminated as a result of a violation of the MyPoints Terms of ServiceFurthermore, our fraud and abuse software has detected and recorded multiple events of Mr [redacted] logging into five or more accounts within mere minutes of each otherThis pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members "taking turns collecting our Points" as described in Mr [redacted] 's response Therefore, as previously stated in our initial response, per the Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points." MyPoints now considers this matter closed Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Final Consumer Response / [redacted] (4200, 11, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) MyPoints has stated that the "pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members 'taking turns collecting our Points'"I again state that their accusations are falseThey claim that the pattern is 'highly unlikely', but do not state it to be impossibleOnce again I ask that my account be reactivated, my points be reimbursed, and extra points credited to my account to compensate for points I have been unable to collect during the past several months of being frozen out of my account
Thank you, Ms [redacted] , for being a valued MyPoints member MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your information and Points The MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth Unfortunately, you entered a date of birth on the website that did not match the date of birth you submitted during registration, and which is stored in the member profile When that happens, the redemption process is frozen to protect your account from fraud or unauthorized access.Our records show that you worked with member services on June 16, 2016, to update and correct your date of birth, and account access was restored We also show that you were able to successfully redeem your Points for one $PayPal Dollars on June 16, If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Thank you, [redacted] , for being a valued MyPoints memberPer our Terms of Service there are no refunds on redemptionsBefore you confirm your redemption, it also states no refunds [redacted] Redeeming PointsYou may redeem points you have earned for rewards offered in a Rewards Program pursuant to these Terms and any applicable Additional TermsSupplies may be limitedRewards may be awarded on a first-come, first-serve and while-supplies-last basisIf you attempt to redeem points for a reward and the Company determines that the reward is unavailable, out of stock, or for whatever reason cannot be provided to you, the Company may, at its sole and absolute discretion, provide you with a reward of equal or greater valueNo credit, reversal, or refund of points will be issued for any reason after points have been redeemed; in other words, once you order a reward, you may not cancel the reward or return the reward for a refund of pointsThe only way to use points is to redeem them for Rewards Program rewards as available from time to time through the Swagbucks.com Rewards Store at [redacted] , or other applicable Rewards Program redemption sitesSome rewards may have eligibility requirements and in that case the Company reserves the right to verify your identity (by requesting photocopy of your driver's license or state ID card, or other proof as we may require) and eligibility qualifications to our complete satisfaction prior to crediting points or fulfilling any reward in any Rewards Program, or otherwise providing you with any benefit On the redemption for it is very clear to either select a eGift or Physical cardIf you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] ' regarding her claim that MyPoints.com, Inc("MyPoints") suspended her MyPoints account After reviewing Ms [redacted] ' complaint, I can confirm that Ms [redacted] ' account was suspended in errorWe have reinstated Ms [redacted] ' account and her accumulated points remain intactAdditionally, we have awarded her with goodwill points and we sincerely apologize for this inconvenience We value Ms [redacted] as a MyPoints member and appreciate her bringing this matter to our attentionWe hope that she will accept our apology for the error and continue being a valued MyPoints member I hope this information has successfully resolved Ms [redacted] ' complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 7, 2015/10/15) */ Thank you for being a valued MyPoints memberWe have recently implemented additional security measures to increase the security of our member accounts and PointsVerification of date of birth is now required to redeem your Points in order to ensure that the account is not accessed by anyone other than the account holderWhen a given date of birth does not match the date of birth on file (that the member provides at the time of registration) we ask the member to provide proof of their date of birthOur records show that you had entered different dates of birth on the redemption page, which is why we asked for further verificationOur records also indicate that you were able to successfully access your account and redeem your points for a $Gamestop gift card on October 9, Thank you for your continued participation in our program
Initial Business Response / [redacted] (1000, 5, 2014/10/17) */ Case number: XXXXXXXX Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with multiple offers MyPoints recently upgraded its customer service tools and unfortunately, I was unable to find any previous correspondence from Ms [redacted] to verify she had mailed the receipts for the above purchases to us for processing her PointsIf Ms [redacted] could individually forward each of the confirmation receipts that contain the vendor name, the date of purchase, order identification number and the total and subtotals for her purchases to [redacted] @mypoints.zendesk.com we will thoroughly research her complaint and award Points as required I sincerely apologies for this inconvenience and we hope that Ms [redacted] will continue to be a valued MyPoints member in the futureShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] MyPoints.com, Inc www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it hard to believe that a company would go through the process of updating it's "Customer Service Tools" and in the process of doing so, delete all of its unresolved current "Customer Service" inquiriesThis is now day number [redacted] of trying to get this issue resolved and I am being asked to start over at step number one for at least the third or fourth timeI will re-send all email confirmations today to " [redacted] @mypoints.zendesk.com" and will hope [redacted] is the one checking them so she knows what they are in regards toI will put "Revdex.com CASE#: XXXXXXXX" in the subject line of each email to hopefully make this less confusing for whoever gets the emailsTo go an extra step further, I am also going to send a hard copy of all this correspondence as well as hard copies of all my email order confirmations to [redacted] at MyPoints Address of Record with the Revdex.comI tried to reach MyPoints directly by phone to confirm the address I should use to send [redacted] my certified documents but when you press "O" for the operator as directed you get nothing but dead air and then are re-directed to their automated systemI tried entering her name when prompted into their directory and it says that name can't be foundI tried pressing for Member Services and received an automated message asking me to leave my information and that someone will email me as soon as possibleI also just sent an email to [redacted] @mypoints.zendesk.com and [redacted] @mypointscorp.com requesting the correct address information Final Business Response / [redacted] (4000, 10, 2014/11/12) */ We are in the process of reviewing information provided by Ms [redacted] on November 7thOnce our investigation is complete, we will provide a response to Ms [redacted] 's complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a HomeAway vacation purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn particular, it may take up to or days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the memberIn Ms [redacted] 's case, MyPoints declined to award the Points to Ms [redacted] for her purchase because the merchant indicated that the order confirmation number was incorrect Unfortunately, Ms [redacted] 's correspondence and request to speak to a supervisor was improperly filed in our customer service software tools and a supervisor did not return her call per her requestSubsequently, we have awarded Ms [redacted] the 3,Points she would have earned for this purchase We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Complaint number: XXXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account and verifying his purchase with GSN, we have awarded Mr [redacted] 's account with Points for making his first GSN deposit on 12/16/14, 10,Points for the GSN promotion and Points for making a $depositHe should note these Points added to his Account Balance We apologize to Mr [redacted] for the delay and appreciate his patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see that they have given me the points I earned through the GSN promotionHowever, I also did a GSN Casino Games BonusMail for 4,points, plus points after first deposit and points per dollar played and I still have not received those pointsI would like to see those points that I have earned posted to my accountAlso, I would like them to answer my emails so I don't have to go to the Revdex.com to get my pointsI must have emailed times without a response Final Business Response / [redacted] (4000, 9, 2015/04/28) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional information supplied by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account, it appears that all of his GSN points have been awarded to his accountPer our initial response, Mr [redacted] 's 10,Points were awarded on April 6, and an additional 4,Points were awarded on April 13, He should note these Points in his Account Balance We appreciate Mr [redacted] 's patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/03/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account and verifying his purchase with our merchant partners, we have awarded Mr [redacted] 's account with the below points: Holiday Inn / confirmation XXXXXXXX / Amount $/ Points Awarded (pp $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) We apologize to Mr [redacted] for the delay and appreciate his patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points in connection with a GSN.com offer Our records indicate that a "click thru" from our offer to the GSN website was recorded, however, it appears that Mr [redacted] 's registration with GSN was not completed correctly, as correctly identified in Mr [redacted] 's complaint, which is why he did not receive the Points in the offerMyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon/offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points As a one-time customer courtesy, MyPoints has awarded Mr [redacted] 's account with 11,Points for this transaction, the amount of Points he would have earned had he completed the offer correctly To prevent Point-crediting issues in the future, we recommend the following: Make sure the member has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Make sure the member does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time the member is making the transaction Make the purchase or registration immediately after the member clicks through MyPoints Do not click on other sites after clicking through MyPoints and prior to submitting the purchase order Never use coupons or offers not found on MyPoints.com This information should successfully resolve Mr [redacted] 's complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com
Initial Business Response / [redacted] (1000, 6, 2015/10/14) */ Thank you Mr [redacted] for being a valued MyPoints memberWe have recently installed extra security precautions to maintain the security of our members' accountsWe confirm that your account has been updated with your correct birthdate and your identification has been destroyed and removed from our systemWe appreciate your patience as we work through these new security procedures
Initial Business Response / [redacted] (1000, 6, 2014/10/21) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an Expedia purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints memberIn particular, it may take up to or days for travel and hotel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the memberThe Terms of Service, to which Ms [redacted] agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of PointsMyPoints.com will not responsible or liable for the delay or failure to credit Points in such event." However, I can verify that Ms [redacted] 's account was credited on October 13, for Points for her Expedia purchase We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you Mr [redacted] for verifying your date of birth and identityThe date of birth on file was not the same as you provided but the address and phone number wasOur Terms of Service (which you agreed to upon registration) require you to only submit accurate and correct information to us, and to maintain updated and correct information in your profile (to prevent issues like this)Accordingly, we have updated your date of birth and you should be able to redeem nowPlease log into your MyPoints account and redeem your Points Thank you for being a valued MyPoints member
Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoins.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an online Macy's purchase MyPoints earns revenue from being credited with member purchases by our partner sitesMyPoints can identify when one of our members clicks through to one of our merchant sites, however the merchant needs to verify that a purchase and/or other specifics regarding the offer has been met on their websitePoints are not awarded to members until their purchases and/or transactions are reported as being completed by the merchant In researching this case, we see that the Ms [redacted] filed a Revdex.com Complaint on July 22, regarding missing Points from a different online Macy's purchaseAt that time, we contacted Macy's and they were able to confirm that Ms [redacted] made the purchase through the MyPoints website In connection with this second complaint regarding a Macy's purchase, our records do indicate that a "click thru" was recorded from our site to the Macy's website, however, there is no indication that a purchase was made from this click thruOnce again we contacted our Macy's inquiring about Ms [redacted] 's purchase and they specifically indicated that Ms [redacted] was "Referred by another affiliate"As such, we are unable to award Ms [redacted] MyPoints account any Points for this purchase This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoins.com, Inc("MyPoints") is not awarding her account in a timely manner and failing to award her points for her purchases Ms [redacted] should note that we do request that members wait up to days before contacting us regarding missing PointsThe Terms of Service, to which she agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of PointsMyPoints.com will not responsible or liable for the delay or failure to credit Points in such event." Additionally, we explain in further in the the MyPoints FAQ section, https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-t...⇄ It may take up to days to see purchase Points reflected in your account statement due to partner merchant reporting (i.ecompany purchases via MyPoints) at varying intervalsMany, but not all, partner merchants report purchasing data within 2-business daysHowever travel purchases such as air, hotel and car may not post to your account until days following use of servicesOnce your purchase has been reported to MyPoints, Point data is posted to your account and will be in a pending state for days from the post date (not the purchase date) If after days from the purchase date you still do not see the Points in your account, please click on the activity in question in your Account Statement and follow the instructions on how to contact Member Services However, Ms [redacted] should be able to track her earned Points for purchases under the Pending Points section of her MyPoints accountPending Points are earned Points that have been reported to us by the merchant, but not yet available for redemptionPoints go into a pending period to allow for returns or cancelled ordersPoints pend for days after the purchase has been reported/posted According to our records, Ms [redacted] did not use the MyPoints website to make the purchases stated in her Revdex.com ComplaintA copy of her membership record showing her activity is attached for your review MyPoints earns revenue from being credited with member purchases by our partner sitesIn order to be credited with purchases, members must use the MyPoints website in order to make their purchasesOnce a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account In the future, Ms [redacted] can ensure that she'll receive purchase Points by doing the following: Make sure she has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Always visit MyPoints.com and click on the merchant she wishes to purchase with Make her purchases immediately after she clicks through MyPointsDo not click on other sites after clicking through MyPoints and prior to submitting her order Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.) Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time she is making her transaction Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchantIf this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points I hope this information has successfully resolved Ms***'s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did in fact make the purchases I referred to through MypointsI also have the email receipts to prove that I made those purchasesYour system obviously has some major tracking problems because it is not recording the purchasesSo either the merchants are cheating the members or mypoints is cheating the membersBelow is the email for the Amazon 8/6/purchase, the walmart 8/4/purchase, and the walmart 7/26/purchase and THE REPORT YOU ATTACHED IN YOUR REPLY DOES SHOW POINTS FOR THE 7/30/WALMART PURCHASE THAT YOU ALSO SAID I DID NOT MAKE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Your Amazon.com order of "WD My Passport [redacted] TB..." Your Amazon.com order of "WD My Passport [redacted] TB..." [redacted] @amazon.com Add to contacts 8/06/ To: XXXX [redacted] @amazon.com Amazon Order Confirmation Hello [redacted] ***, Thank you for shopping with usYou ordered "WD My Passport [redacted] TB..."We'll send a confirmation when your item ships Details Order #XXX-XXXXXXX-XXXXXXX Estimated delivery date: Wednesday, August 12, - Saturday, August 15, Your Orders Ship to: XXXX [redacted] Total Before Tax: $ Estimated Tax: $ Order Total: $ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You submitted an order in the amount of $USD to Walmart.com You submitted an order in the amount of $USD to Walmart.com [redacted] @paypal.com Add to contacts 8/04/ To: XXXX [redacted] @paypal.com PayPal logo Transaction ID: O-4MXXXXXXEXXXXXXXL Hello xxxx ***, Thanks for your order at Walmart.comMoney won't leave your account until Walmart.com processes your order Thanks for using PayPalTo see the full transaction details, log in to your PayPal accountKeep in mind, it may take a few moments for this transaction to appear Merchant Walmart.com ***@walmart.com XXX-XXX-XXXX Instructions to merchant You haven't entered any instructions Shipping address , wal-mart supercenter # [redacted] XXXXX United States Enjoy months to pay on purchases of $99+ when you check out with PayPal and choose PayPal CreditApply nowSubject to credit approvalSee terms Description Unit price Qty Amount $USD $USD Subtotal $USD The final payment amount may change when the merchant completes the order Invoice ID: XXXXXXXXXXXXX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` Thanks for your Walmart.com Order XXXXXXX-XXXXXX Thanks for your Walmart.com Order XXXXXXX-XXXXXX Walmart.com 7/26/ Newsletters To: [redacted] @hotmail.com Visit Walmart.com Help My account Hi XXXX, Thanks for your order - we hope you found everything you need at our Every Day Low Prices! Need to change your order? You can request a cancellation and then place a corrected order, but act quickly! Orders are usually prepared for shipment within a few minutes of being placed If there's no Request Cancellation button at the link above, it is too late to cancel the order, but you can always return it for free according to our return policy Shipping You'll receive an email with tracking information when your order ships Track your order easily with the Walmart App Track your order easily with the Walmart App Walmart.com order number: XXXXXXX-XXXXXX Shipping to home Item Qty Price Total Mainstays Marjorie Sheer Voile Curtain Panels $$ Arrives by Thu., Jul Better Homes and Gardens Marissa Curtain Panel $$ Arrives by Mon., Aug Subtotal: $ Shipping: Free Tax: $ Order total: $ Final Business Response / [redacted] (4000, 9, 2015/09/02) */ As previously noted, Points may not be awarded until days after purchase (this is clearly stated in our Terms of Service, which you agreed to at registration, as well as our program FAQs)Please wait at least days before submitting an inquiry to MyPoints so that the merchant has time to report your purchase to us, and we can credit your accountThe following point awards should be available and visible in your MyPoints Account Statement: Points for a 7/Walmart purchase ($14.23) Points for a Walmart purchase ($215.30) Points for a Walmart purchase ($4.37) Points for an Amazon.com purchase ($91.99) In the future, Ms [redacted] can ensure that she'll receive purchase Points by doing the following: Make sure she has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Always visit MyPoints.com and click on the merchant she wishes to purchase with Make her purchases immediately after she clicks through MyPointsDo not click on other sites after clicking through MyPoints and prior to submitting her order Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.) Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time she is making her transaction Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchantIf this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points Thank you for being a valued MyPoints member
Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an Expedia purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints memberIn particular, it may take up to or days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member Additionally, while Ms [redacted] has provided a generic travel itinerary to us for verification, MyPoints needs to see the detailed breakdown that specifically breaks out the cost per flight, car rental and hotel information since different point amounts were earned for each transactionMs [redacted] should email this information directly to me at [redacted] @mypointscorp.com so that I can expedite this matter We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed a copy of the requested information to [redacted] @mypointscorp.comThis will show the breakdown of cost for hotel, car, and flight separately I will be satisfied once I receive my points Final Consumer Response / [redacted] (3000, 15, 2015/02/24) */ ***Document Attached [redacted] This is the receipt from Expedia.com whom I just got off the phone withI have emailed this to the email address supplied in Mypoints.com's responseThis shows the breakdown for my flight, hotel and rental car purchase (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed a copy of the requested information to [redacted] @mypointscorp.comThis will show the breakdown of cost for hotel, car, and flight separately I will be satisfied once I receive my points Final Business Response / [redacted] (4000, 17, 2015/03/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional information from Ms [redacted] regarding her travel Points earned through an Expedia purchase Ms [redacted] received 21,Points for her travel purchase of $2,on February 3, in four different Goodwill Points adjustments to her accountThese were in the amounts of 5,400, 6,095, 5,and 5, We apologize to Ms [redacted] for her customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ I have credited [redacted] account on 1/5/in the amount of 9,Points @ Points per dollar for accessories purchased based on the [redacted] disclaimer Terms and Conditions My [redacted] (r) rewards points are different from the Points earned in the MyPoints program and may not be used for MyPoints rewards Apple Watches, Apple-branded Laptops, Tablets and Desktops, iPhone 6, iPhone Plus, [redacted] Business orders, Bestbuy.ca orders, gift cards, warranties, transactions on 3rd Party Websites, online photo center sales, digital downloads, long distance or internet service sales and Reward Zone Purchases are not eligible for Points ORDER # [redacted] Items credited: Microsoft Surface Pro Type Cover Black Model: [redacted] SKU: [redacted] QTY PRICE @ $= Microsoft Surface Dock Black Model: [redacted] SKU: [redacted] QTY PRICE @ $= Microsoft Surface Mini DisplayPorttoHDMI Adapter Gray Model: [redacted] SKU: [redacted] QTY PRICE @ $= All above totals $ Items not credited per the disclaimer: 2Year Geek Squad Protect Support Plus SKU: [redacted] QTY PRICE $ Microsoft Surface Book 2inTouchScreen Laptop Intel Core i8GB Memory 256GB Solid State Drive Silver Model: [redacted] SKU: [redacted] QTY PRICE $2, Microsoft Surface Pro 256GB Intel Core iSilver Model: [redacted] SKU: [redacted] QTY PRICE $2, 2Year Geek Squad Protect Support Plus SKU: [redacted] QTY PRICE $
complaint # [redacted] - CONTINUED Again, I never had a chance to make a selection for a physical card or an e-cardWhen I clicked on [redacted] , it defaulted me to an e-card that I do not want!!! Was sent a link for this stupid e-cardGuess what! It does not workHad to leave the store without what was needed, necessities because my points e-cards are fraudMy points were taken for a $gift cardE-card is not working even though I had to do as they said in the emailI want a physical card! Why can't they understand thisThe e-card does not work, and that's not what I wantedThey are a bunch of thievesI want a physical card for [redacted] in the amount of $50!!!!
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ In researching Ms [redacted] 's complaint we did confirm that her account was indeed closed with the explanation of a violation of the MyPoints policiesWe also found that this action was taken in error by a member of the MyPoints Customer Service Team We have reinstated Ms [redacted] 's account and her accumulated points are still intactAdditionally we awarded her with goodwill points and sincerely apologize for the inconvenience This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you for being a valued MyPoints member [redacted] Your verification information did not match what you entered when you created your MyPoints accountAccount security is very important to us and we are committed to implementing measures to protect our member's account information and PointsFor security purposes, we will need additional information to verify your identityPlease attach a copy of your driver license or state identification card or provide your: Date of birth (MM/DD/YY): Mailing address (if you've moved, please include any prior addresses that you may have entered): Mobile number Email address Please email this information directly to [redacted] @mypointscorp.com so that we can help you resolve this issue Thank you Final Business Response / [redacted] (1000, 8, 2015/09/04) */ Alternatively, the member may respond to the MyPoints internal ticket #XXXXXX with the appropriate identification verification information MyPoints takes account security very seriously and we appreciate [redacted] 's patience as we work to resolve this issue
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoins.com, Inc("MyPoints") has blocked his access to his MyPoints account According to our records, Mr [redacted] 's account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under five separate membership accounts all within a matter of minutes from each otherThis is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that: MyPoints membership and its right to use is limited to one individual per MyPoints account MyPoints.com allows only one email address per Member Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points." This information should resolve Mr [redacted] 's complaint and MyPoints now considers this matter closed Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is more than one person using the same computerNot all of the people using the computer live in my household, but are present when we are taking turns collecting our points MyPoints has stated that they only allow one email per customer, and only one memeber per accountI have not abused this policyThey have never stated (to my knowledge), that one computer cannot be used by more than one memeber to collect points I expect my account will be reinstated, or MyPoints will send me a gift card for the merchant of my choice in the amount of $(US currency) Final Business Response / [redacted] (4000, 9, 2014/06/26) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional correspondence from Mr [redacted] As stated in our earlier response, Mr [redacted] 's account has been terminated as a result of a violation of the MyPoints Terms of ServiceFurthermore, our fraud and abuse software has detected and recorded multiple events of Mr [redacted] logging into five or more accounts within mere minutes of each otherThis pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members "taking turns collecting our Points" as described in Mr [redacted] 's response Therefore, as previously stated in our initial response, per the Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points." MyPoints now considers this matter closed Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Final Consumer Response / [redacted] (4200, 11, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) MyPoints has stated that the "pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members 'taking turns collecting our Points'"I again state that their accusations are falseThey claim that the pattern is 'highly unlikely', but do not state it to be impossibleOnce again I ask that my account be reactivated, my points be reimbursed, and extra points credited to my account to compensate for points I have been unable to collect during the past several months of being frozen out of my account
Thank you, Ms [redacted] , for being a valued MyPoints member MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your information and Points The MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth Unfortunately, you entered a date of birth on the website that did not match the date of birth you submitted during registration, and which is stored in the member profile When that happens, the redemption process is frozen to protect your account from fraud or unauthorized access.Our records show that you worked with member services on June 16, 2016, to update and correct your date of birth, and account access was restored We also show that you were able to successfully redeem your Points for one $PayPal Dollars on June 16, If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Thank you, [redacted] , for being a valued MyPoints memberPer our Terms of Service there are no refunds on redemptionsBefore you confirm your redemption, it also states no refunds [redacted] Redeeming PointsYou may redeem points you have earned for rewards offered in a Rewards Program pursuant to these Terms and any applicable Additional TermsSupplies may be limitedRewards may be awarded on a first-come, first-serve and while-supplies-last basisIf you attempt to redeem points for a reward and the Company determines that the reward is unavailable, out of stock, or for whatever reason cannot be provided to you, the Company may, at its sole and absolute discretion, provide you with a reward of equal or greater valueNo credit, reversal, or refund of points will be issued for any reason after points have been redeemed; in other words, once you order a reward, you may not cancel the reward or return the reward for a refund of pointsThe only way to use points is to redeem them for Rewards Program rewards as available from time to time through the Swagbucks.com Rewards Store at [redacted] , or other applicable Rewards Program redemption sitesSome rewards may have eligibility requirements and in that case the Company reserves the right to verify your identity (by requesting photocopy of your driver's license or state ID card, or other proof as we may require) and eligibility qualifications to our complete satisfaction prior to crediting points or fulfilling any reward in any Rewards Program, or otherwise providing you with any benefit On the redemption for it is very clear to either select a eGift or Physical cardIf you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] ' regarding her claim that MyPoints.com, Inc("MyPoints") suspended her MyPoints account After reviewing Ms [redacted] ' complaint, I can confirm that Ms [redacted] ' account was suspended in errorWe have reinstated Ms [redacted] ' account and her accumulated points remain intactAdditionally, we have awarded her with goodwill points and we sincerely apologize for this inconvenience We value Ms [redacted] as a MyPoints member and appreciate her bringing this matter to our attentionWe hope that she will accept our apology for the error and continue being a valued MyPoints member I hope this information has successfully resolved Ms [redacted] ' complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 7, 2015/10/15) */ Thank you for being a valued MyPoints memberWe have recently implemented additional security measures to increase the security of our member accounts and PointsVerification of date of birth is now required to redeem your Points in order to ensure that the account is not accessed by anyone other than the account holderWhen a given date of birth does not match the date of birth on file (that the member provides at the time of registration) we ask the member to provide proof of their date of birthOur records show that you had entered different dates of birth on the redemption page, which is why we asked for further verificationOur records also indicate that you were able to successfully access your account and redeem your points for a $Gamestop gift card on October 9, Thank you for your continued participation in our program
Initial Business Response / [redacted] (1000, 5, 2014/10/17) */ Case number: XXXXXXXX Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with multiple offers MyPoints recently upgraded its customer service tools and unfortunately, I was unable to find any previous correspondence from Ms [redacted] to verify she had mailed the receipts for the above purchases to us for processing her PointsIf Ms [redacted] could individually forward each of the confirmation receipts that contain the vendor name, the date of purchase, order identification number and the total and subtotals for her purchases to [redacted] @mypoints.zendesk.com we will thoroughly research her complaint and award Points as required I sincerely apologies for this inconvenience and we hope that Ms [redacted] will continue to be a valued MyPoints member in the futureShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] MyPoints.com, Inc www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it hard to believe that a company would go through the process of updating it's "Customer Service Tools" and in the process of doing so, delete all of its unresolved current "Customer Service" inquiriesThis is now day number [redacted] of trying to get this issue resolved and I am being asked to start over at step number one for at least the third or fourth timeI will re-send all email confirmations today to " [redacted] @mypoints.zendesk.com" and will hope [redacted] is the one checking them so she knows what they are in regards toI will put "Revdex.com CASE#: XXXXXXXX" in the subject line of each email to hopefully make this less confusing for whoever gets the emailsTo go an extra step further, I am also going to send a hard copy of all this correspondence as well as hard copies of all my email order confirmations to [redacted] at MyPoints Address of Record with the Revdex.comI tried to reach MyPoints directly by phone to confirm the address I should use to send [redacted] my certified documents but when you press "O" for the operator as directed you get nothing but dead air and then are re-directed to their automated systemI tried entering her name when prompted into their directory and it says that name can't be foundI tried pressing for Member Services and received an automated message asking me to leave my information and that someone will email me as soon as possibleI also just sent an email to [redacted] @mypoints.zendesk.com and [redacted] @mypointscorp.com requesting the correct address information Final Business Response / [redacted] (4000, 10, 2014/11/12) */ We are in the process of reviewing information provided by Ms [redacted] on November 7thOnce our investigation is complete, we will provide a response to Ms [redacted] 's complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a HomeAway vacation purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn particular, it may take up to or days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the memberIn Ms [redacted] 's case, MyPoints declined to award the Points to Ms [redacted] for her purchase because the merchant indicated that the order confirmation number was incorrect Unfortunately, Ms [redacted] 's correspondence and request to speak to a supervisor was improperly filed in our customer service software tools and a supervisor did not return her call per her requestSubsequently, we have awarded Ms [redacted] the 3,Points she would have earned for this purchase We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Complaint number: XXXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account and verifying his purchase with GSN, we have awarded Mr [redacted] 's account with Points for making his first GSN deposit on 12/16/14, 10,Points for the GSN promotion and Points for making a $depositHe should note these Points added to his Account Balance We apologize to Mr [redacted] for the delay and appreciate his patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see that they have given me the points I earned through the GSN promotionHowever, I also did a GSN Casino Games BonusMail for 4,points, plus points after first deposit and points per dollar played and I still have not received those pointsI would like to see those points that I have earned posted to my accountAlso, I would like them to answer my emails so I don't have to go to the Revdex.com to get my pointsI must have emailed times without a response Final Business Response / [redacted] (4000, 9, 2015/04/28) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional information supplied by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account, it appears that all of his GSN points have been awarded to his accountPer our initial response, Mr [redacted] 's 10,Points were awarded on April 6, and an additional 4,Points were awarded on April 13, He should note these Points in his Account Balance We appreciate Mr [redacted] 's patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/03/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points After reviewing Mr [redacted] 's account and verifying his purchase with our merchant partners, we have awarded Mr [redacted] 's account with the below points: Holiday Inn / confirmation XXXXXXXX / Amount $/ Points Awarded (pp $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) Office Depot/ XXXXXXXXX-XXX / Amount $/Points Awarded (PP $) We apologize to Mr [redacted] for the delay and appreciate his patience while trying to resolve this matterWe hope that he will continue being a valued MyPoints memberIn the meantime, should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of earned points in connection with a GSN.com offer Our records indicate that a "click thru" from our offer to the GSN website was recorded, however, it appears that Mr [redacted] 's registration with GSN was not completed correctly, as correctly identified in Mr [redacted] 's complaint, which is why he did not receive the Points in the offerMyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon/offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points As a one-time customer courtesy, MyPoints has awarded Mr [redacted] 's account with 11,Points for this transaction, the amount of Points he would have earned had he completed the offer correctly To prevent Point-crediting issues in the future, we recommend the following: Make sure the member has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Make sure the member does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time the member is making the transaction Make the purchase or registration immediately after the member clicks through MyPoints Do not click on other sites after clicking through MyPoints and prior to submitting the purchase order Never use coupons or offers not found on MyPoints.com This information should successfully resolve Mr [redacted] 's complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com
Initial Business Response / [redacted] (1000, 6, 2015/10/14) */ Thank you Mr [redacted] for being a valued MyPoints memberWe have recently installed extra security precautions to maintain the security of our members' accountsWe confirm that your account has been updated with your correct birthdate and your identification has been destroyed and removed from our systemWe appreciate your patience as we work through these new security procedures
Initial Business Response / [redacted] (1000, 6, 2014/10/21) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an Expedia purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints memberIn particular, it may take up to or days for travel and hotel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the memberThe Terms of Service, to which Ms [redacted] agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of PointsMyPoints.com will not responsible or liable for the delay or failure to credit Points in such event." However, I can verify that Ms [redacted] 's account was credited on October 13, for Points for her Expedia purchase We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you Mr [redacted] for verifying your date of birth and identityThe date of birth on file was not the same as you provided but the address and phone number wasOur Terms of Service (which you agreed to upon registration) require you to only submit accurate and correct information to us, and to maintain updated and correct information in your profile (to prevent issues like this)Accordingly, we have updated your date of birth and you should be able to redeem nowPlease log into your MyPoints account and redeem your Points Thank you for being a valued MyPoints member
Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoins.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an online Macy's purchase MyPoints earns revenue from being credited with member purchases by our partner sitesMyPoints can identify when one of our members clicks through to one of our merchant sites, however the merchant needs to verify that a purchase and/or other specifics regarding the offer has been met on their websitePoints are not awarded to members until their purchases and/or transactions are reported as being completed by the merchant In researching this case, we see that the Ms [redacted] filed a Revdex.com Complaint on July 22, regarding missing Points from a different online Macy's purchaseAt that time, we contacted Macy's and they were able to confirm that Ms [redacted] made the purchase through the MyPoints website In connection with this second complaint regarding a Macy's purchase, our records do indicate that a "click thru" was recorded from our site to the Macy's website, however, there is no indication that a purchase was made from this click thruOnce again we contacted our Macy's inquiring about Ms [redacted] 's purchase and they specifically indicated that Ms [redacted] was "Referred by another affiliate"As such, we are unable to award Ms [redacted] MyPoints account any Points for this purchase This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoins.com, Inc("MyPoints") is not awarding her account in a timely manner and failing to award her points for her purchases Ms [redacted] should note that we do request that members wait up to days before contacting us regarding missing PointsThe Terms of Service, to which she agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of PointsMyPoints.com will not responsible or liable for the delay or failure to credit Points in such event." Additionally, we explain in further in the the MyPoints FAQ section, https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-t...⇄ It may take up to days to see purchase Points reflected in your account statement due to partner merchant reporting (i.ecompany purchases via MyPoints) at varying intervalsMany, but not all, partner merchants report purchasing data within 2-business daysHowever travel purchases such as air, hotel and car may not post to your account until days following use of servicesOnce your purchase has been reported to MyPoints, Point data is posted to your account and will be in a pending state for days from the post date (not the purchase date) If after days from the purchase date you still do not see the Points in your account, please click on the activity in question in your Account Statement and follow the instructions on how to contact Member Services However, Ms [redacted] should be able to track her earned Points for purchases under the Pending Points section of her MyPoints accountPending Points are earned Points that have been reported to us by the merchant, but not yet available for redemptionPoints go into a pending period to allow for returns or cancelled ordersPoints pend for days after the purchase has been reported/posted According to our records, Ms [redacted] did not use the MyPoints website to make the purchases stated in her Revdex.com ComplaintA copy of her membership record showing her activity is attached for your review MyPoints earns revenue from being credited with member purchases by our partner sitesIn order to be credited with purchases, members must use the MyPoints website in order to make their purchasesOnce a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account In the future, Ms [redacted] can ensure that she'll receive purchase Points by doing the following: Make sure she has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Always visit MyPoints.com and click on the merchant she wishes to purchase with Make her purchases immediately after she clicks through MyPointsDo not click on other sites after clicking through MyPoints and prior to submitting her order Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.) Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time she is making her transaction Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchantIf this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points I hope this information has successfully resolved Ms***'s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did in fact make the purchases I referred to through MypointsI also have the email receipts to prove that I made those purchasesYour system obviously has some major tracking problems because it is not recording the purchasesSo either the merchants are cheating the members or mypoints is cheating the membersBelow is the email for the Amazon 8/6/purchase, the walmart 8/4/purchase, and the walmart 7/26/purchase and THE REPORT YOU ATTACHED IN YOUR REPLY DOES SHOW POINTS FOR THE 7/30/WALMART PURCHASE THAT YOU ALSO SAID I DID NOT MAKE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Your Amazon.com order of "WD My Passport [redacted] TB..." Your Amazon.com order of "WD My Passport [redacted] TB..." [redacted] @amazon.com Add to contacts 8/06/ To: XXXX [redacted] @amazon.com Amazon Order Confirmation Hello [redacted] ***, Thank you for shopping with usYou ordered "WD My Passport [redacted] TB..."We'll send a confirmation when your item ships Details Order #XXX-XXXXXXX-XXXXXXX Estimated delivery date: Wednesday, August 12, - Saturday, August 15, Your Orders Ship to: XXXX [redacted] Total Before Tax: $ Estimated Tax: $ Order Total: $ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You submitted an order in the amount of $USD to Walmart.com You submitted an order in the amount of $USD to Walmart.com [redacted] @paypal.com Add to contacts 8/04/ To: XXXX [redacted] @paypal.com PayPal logo Transaction ID: O-4MXXXXXXEXXXXXXXL Hello xxxx ***, Thanks for your order at Walmart.comMoney won't leave your account until Walmart.com processes your order Thanks for using PayPalTo see the full transaction details, log in to your PayPal accountKeep in mind, it may take a few moments for this transaction to appear Merchant Walmart.com ***@walmart.com XXX-XXX-XXXX Instructions to merchant You haven't entered any instructions Shipping address , wal-mart supercenter # [redacted] XXXXX United States Enjoy months to pay on purchases of $99+ when you check out with PayPal and choose PayPal CreditApply nowSubject to credit approvalSee terms Description Unit price Qty Amount $USD $USD Subtotal $USD The final payment amount may change when the merchant completes the order Invoice ID: XXXXXXXXXXXXX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` Thanks for your Walmart.com Order XXXXXXX-XXXXXX Thanks for your Walmart.com Order XXXXXXX-XXXXXX Walmart.com 7/26/ Newsletters To: [redacted] @hotmail.com Visit Walmart.com Help My account Hi XXXX, Thanks for your order - we hope you found everything you need at our Every Day Low Prices! Need to change your order? You can request a cancellation and then place a corrected order, but act quickly! Orders are usually prepared for shipment within a few minutes of being placed If there's no Request Cancellation button at the link above, it is too late to cancel the order, but you can always return it for free according to our return policy Shipping You'll receive an email with tracking information when your order ships Track your order easily with the Walmart App Track your order easily with the Walmart App Walmart.com order number: XXXXXXX-XXXXXX Shipping to home Item Qty Price Total Mainstays Marjorie Sheer Voile Curtain Panels $$ Arrives by Thu., Jul Better Homes and Gardens Marissa Curtain Panel $$ Arrives by Mon., Aug Subtotal: $ Shipping: Free Tax: $ Order total: $ Final Business Response / [redacted] (4000, 9, 2015/09/02) */ As previously noted, Points may not be awarded until days after purchase (this is clearly stated in our Terms of Service, which you agreed to at registration, as well as our program FAQs)Please wait at least days before submitting an inquiry to MyPoints so that the merchant has time to report your purchase to us, and we can credit your accountThe following point awards should be available and visible in your MyPoints Account Statement: Points for a 7/Walmart purchase ($14.23) Points for a Walmart purchase ($215.30) Points for a Walmart purchase ($4.37) Points for an Amazon.com purchase ($91.99) In the future, Ms [redacted] can ensure that she'll receive purchase Points by doing the following: Make sure she has tracking enabledMyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking Always visit MyPoints.com and click on the merchant she wishes to purchase with Make her purchases immediately after she clicks through MyPointsDo not click on other sites after clicking through MyPoints and prior to submitting her order Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.) Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running Make sure no other tabs or windows are open at the time she is making her transaction Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchantIf this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points Thank you for being a valued MyPoints member
Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with an Expedia purchase MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchantIn some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints memberIn particular, it may take up to or days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member Additionally, while Ms [redacted] has provided a generic travel itinerary to us for verification, MyPoints needs to see the detailed breakdown that specifically breaks out the cost per flight, car rental and hotel information since different point amounts were earned for each transactionMs [redacted] should email this information directly to me at [redacted] @mypointscorp.com so that I can expedite this matter We apologize for Ms [redacted] 's customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed a copy of the requested information to [redacted] @mypointscorp.comThis will show the breakdown of cost for hotel, car, and flight separately I will be satisfied once I receive my points Final Consumer Response / [redacted] (3000, 15, 2015/02/24) */ ***Document Attached [redacted] This is the receipt from Expedia.com whom I just got off the phone withI have emailed this to the email address supplied in Mypoints.com's responseThis shows the breakdown for my flight, hotel and rental car purchase (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed a copy of the requested information to [redacted] @mypointscorp.comThis will show the breakdown of cost for hotel, car, and flight separately I will be satisfied once I receive my points Final Business Response / [redacted] (4000, 17, 2015/03/10) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the additional information from Ms [redacted] regarding her travel Points earned through an Expedia purchase Ms [redacted] received 21,Points for her travel purchase of $2,on February 3, in four different Goodwill Points adjustments to her accountThese were in the amounts of 5,400, 6,095, 5,and 5, We apologize to Ms [redacted] for her customer service experience and we appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints member Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ I have credited [redacted] account on 1/5/in the amount of 9,Points @ Points per dollar for accessories purchased based on the [redacted] disclaimer Terms and Conditions My [redacted] (r) rewards points are different from the Points earned in the MyPoints program and may not be used for MyPoints rewards Apple Watches, Apple-branded Laptops, Tablets and Desktops, iPhone 6, iPhone Plus, [redacted] Business orders, Bestbuy.ca orders, gift cards, warranties, transactions on 3rd Party Websites, online photo center sales, digital downloads, long distance or internet service sales and Reward Zone Purchases are not eligible for Points ORDER # [redacted] Items credited: Microsoft Surface Pro Type Cover Black Model: [redacted] SKU: [redacted] QTY PRICE @ $= Microsoft Surface Dock Black Model: [redacted] SKU: [redacted] QTY PRICE @ $= Microsoft Surface Mini DisplayPorttoHDMI Adapter Gray Model: [redacted] SKU: [redacted] QTY PRICE @ $= All above totals $ Items not credited per the disclaimer: 2Year Geek Squad Protect Support Plus SKU: [redacted] QTY PRICE $ Microsoft Surface Book 2inTouchScreen Laptop Intel Core i8GB Memory 256GB Solid State Drive Silver Model: [redacted] SKU: [redacted] QTY PRICE $2, Microsoft Surface Pro 256GB Intel Core iSilver Model: [redacted] SKU: [redacted] QTY PRICE $2, 2Year Geek Squad Protect Support Plus SKU: [redacted] QTY PRICE $