Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you Mr. [redacted] for being a valued MyPoints member.
MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your personal information and Points. The...
MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth. Unfortunately, you entered a date of birth on the website that did not match the date of birth you provided at registration (and is stored in your member profile), and the redemption process was frozen to protect your account from fraud or unauthorized access.
Our records indicate that you worked with customer service to correct your date of birth on file and full account access has been restored. We also show that you were able to successfully redeem your Points for a $50 Cabela's gift card on November 26, 2015.
Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 5, 2015/02/17) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted]' regarding her claim that MyPoints.com, Inc. ("MyPoints") suspended her MyPoints account.
After reviewing Ms....
[redacted]' complaint, I can confirm that Ms. [redacted]' account was suspended in error. We have reinstated Ms. [redacted]' account and her accumulated points remain intact. Additionally, we have awarded her with 200 goodwill points and we sincerely apologize for this inconvenience.
We value Ms. [redacted] as a MyPoints member and appreciate her bringing this matter to our attention. We hope that she will accept our apology for the error and continue being a valued MyPoints member.
I hope this information has successfully resolved Ms. [redacted]' complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/09/02) */
Thank you for sending us a copy of your drivers license so that we can verify your date of birth and identity. We have updated your birth date and removed the hold from your MyPoints account. You should be able to access your account now...
and redeem your points, please let us know if you have any further questions. Thank you for being a valued MyPoints member.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They treat customers so wrong, I personally endure that. They are disrespectful, never respond to my emails, never call back, people need to see the real Mypoints.com is such a scam, if we don't contact Revdex.com, they would never give us what supposed to belong to us. It's a kind of robbing people of their money.
I don't understand why Revdex.com rate them A+. They should be out of business for a long time ago.
However, I thank you Revdex.com for interfering on this matter. I appreciate you, Revdex.com, GOD BLESS YOU!
Final Business Response /* (4000, 9, 2015/09/30) */
We are sorry that Ms. [redacted] is not satisfied with our free membership program. Our records indicate that Ms. [redacted] was able to successfully access her MyPoints account and redeem her points on September 1 (PayPal and Amazon), September 2 (Charity Impact) and again on September 10 (Charity Impact). Ms. [redacted] then voluntarily closed her MyPoints account and is no longer a member of the MyPoints program. We regret that she did not find our program valuable or useful. Thank you.
Final Consumer Response /* (4200, 11, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I'm not satisfied with MyPoints and never will be. They are so disrespectful, they didn't take care of the situation when it arised. They purposely ignored my emails and phone calls. Until I contacted Revdex.com, they responded to the issue. After that, of course I was able to redeem my rewards. I of course closed my account because of their awful service. I've seen bad reviews about them, not surprisingly, similar to my situation. They shouldn't be rated A+ on Revdex.com, so people would know not to get involved with this disgusting business.
Anyhow, thanks much to Revdex.com for helping me.
Initial Business Response /* (1000, 5, 2014/03/18) */
Case number: XXXXXXXX
Consumer: [redacted]
We are in receipt of the Revdex.com complaint filed by Ms. [redacted]. In order to assist Ms. [redacted] further we will need her to provide the name of the specific vendors and/or...
offers for which she claims she is missing Points. Once we have this information, I can provide further information regarding her complaint.
I look forward to successfully resolving Ms. [redacted]' complaint. Should your office or Ms. [redacted] have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
MyPoints.com, Inc.
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As usual, MyPoints is stalling. They have access to my account in addition to the numerous emails I have sent about the points that they owe me. But let me give it to them AGAIN. I am missing points for a Jan. 7 purchase from Bass Pro in the amount of $50, a Jan. 9 purchase from Wayfair in the amount of $1,142.60, and a Feb. 3 purchase from LL Bean in the amount of $89. And while we are at it, I'm also missing points from a Feb. 10 purchase from Victoria's Secret in the amount of $41.56 and a Feb. 18 purchase from Snapfish in the amount of $26.80.
Final Business Response /* (4000, 9, 2014/04/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of Points for purchases she has made.
After reviewing her account, we have awarded Ms. [redacted]' account with 2,724 Points on April 1, 2014. Additionally, we noticed that Ms. [redacted]' account has had many Point adjustments made to her account over the last several months. If agreeable to Ms. [redacted], one of our customer service managers would like to speak to her via telephone to see if there are any add-ons or other tools that she may have recently downloaded that are hindering our ability to track her MyPoints transactions. Since Ms. [redacted] did not provide her phone number in her complaint, we request that Ms. [redacted] provide a telephone number along with a time and date where we could best reach her. Alternatively, she can reach our customer service manager, [redacted] directly at XXX-XXX-XXXX between the hours of 9 am and 5 pm PST.
We apologize to Ms. [redacted] for her experience and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Thank you, [redacted], for being a valued MyPoints member. Per our Terms of Service there are no refunds on redemptions. Before you confirm your redemption, it also states no refunds.
[redacted]
Redeeming PointsYou may redeem points you have earned for rewards offered in a Rewards Program pursuant to these Terms and any applicable Additional Terms. Supplies may be limited. Rewards may be awarded on a first-come, first-serve and while-supplies-last basis. If you attempt to redeem points for a reward and the Company determines that the reward is unavailable, out of stock, or for whatever reason cannot be provided to you, the Company may, at its sole and absolute discretion, provide you with a reward of equal or greater value. No credit, reversal, or refund of points will be issued for any reason after points have been redeemed; in other words, once you order a reward, you may not cancel the reward or return the reward for a refund of points. The only way to use points is to redeem them for Rewards Program rewards as available from time to time through the Swagbucks.com Rewards Store at [redacted], or other applicable Rewards Program redemption sites. Some rewards may have eligibility requirements and in that case the Company reserves the right to verify your identity (by requesting photocopy of your driver's license or state ID card, or other proof as we may require) and eligibility qualifications to our complete satisfaction prior to crediting points or fulfilling any reward in any Rewards Program, or otherwise providing you with any benefit.
On the redemption for it is very clear to either select a eGift or Physical card. If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 8, 2014/06/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] in connection with her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper...
amount of earned points for various Office Depot purchases.
MyPoints earns revenue from being credited with member purchases by our partner sites, such as Office Depot. If a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points.
Ms. [redacted] clearly states in her complaint that she used coupons to make her purchases and since Office Depot is not crediting MyPoints with these purchases, we are unable to award her any Points.
According to our records, Ms. [redacted] has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using a coupon for her Office Depot purchases. However, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs):
You can ensure that you'll receive purchase Points by doing the following:
1. Always visit MyPoints.com and click on the merchant you wish to purchase with.
2. Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.)
3. Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking. If this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
Based upon the Point earning requirements and the MyPoints Terms of Service which Ms. [redacted] agreed to upon the creation of her account, MyPoints is not obligated to award Ms. [redacted] for any additional Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies.
I hope this information has successfully resolved Ms. [redacted]' complaint. Should your office have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Complaint: [redacted]I am rejecting this response because:I know how to send receipts but if "mypoints" block me from sending, how can I send? I can however make copies at home from my computer then send to Revdex.com!
Whenever I make an attempt to send receipt, I get a message " can't receive inquiry at present, try later"!Sincerely,[redacted]
Initial Business Response /* (1000, 7, 2015/10/15) */
Thank you for being a valued MyPoints member. We have recently implemented additional security measures to increase the security of our member accounts and Points. Verification of date of birth is now required to redeem your Points in...
order to ensure that the account is not accessed by anyone other than the account holder. When a given date of birth does not match the date of birth on file (that the member provides at the time of registration) we ask the member to provide proof of their date of birth. Our records show that you had entered different dates of birth on the redemption page, which is why we asked for further verification. Our records also indicate that you were able to successfully access your account and redeem your points for a $25 Gamestop gift card on October 9, 2015. Thank you for your continued participation in our program.
Initial Business Response /* (1000, 5, 2015/09/02) */
Thank you Mr. [redacted] for verifying your date of birth and identity. The date of birth on file was not the same as you provided but the address and phone number was. Our Terms of Service (which you agreed to upon registration) require you...
to only submit accurate and correct information to us, and to maintain updated and correct information in your profile (to prevent issues like this). Accordingly, we have updated your date of birth and you should be able to redeem now. Please log into your MyPoints account and redeem your Points.
Thank you for being a valued MyPoints member.
Initial Business Response /* (1000, 5, 2015/06/01) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the...
proper amount of earned points.
According to our records, Ms. [redacted]'s account was awarded 200 points on April 14, 2015 for her Barnes & Noble gift card purchase. A screen shot of her membership record indicating these points have been awarded is attached for your review.
This information should successfully resolve Ms. [redacted] complaint. Should your office or
Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/20) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account...
with the proper amount of earned points for three separate Priceline purchases.
After reviewing Ms. [redacted]'s account and verifying her March 14, 2014 purchase for her Priceline Order #XXX-XXX-XXX-XX, I can confirm that her account was awarded 360 Points on October 2, 2014 for her purchase. The original offer was for 2 Points per dollar spent and not 3 Points as referenced in her complaint. She should note these Points in her account.
However, we are unable to verify the purchases for the other two Priceline purchases. In order to confirm and award these Points to her account, we will need for Ms. [redacted] to forward the confirmation receipts that include the exact dates of purchase and the amount of the purchases to [redacted]@mypoints.zendesk.com.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/01) */
We are unable to locate a MyPoints account associated with the email address provided above ([redacted]@yahoo.com). Can the member please provide the email address used to register for her MyPoints account so that we can research and...
resolve the issue? Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]@yahoo.com should be the correct email. I have email from them in my inbox going back to 2004, so it should be in their records at least that long. Can you look it up by my name?
original email from mypoints on this:
Email Address Change
A request has been made to change the email address associated with your MyPoints account. We want to confirm that it was you who made this request. In a few minutes, you'll get a email from MyPoints at your new address. If you authorized this change, click the link in that email. If not, contact MyPoints Member Services at [redacted]@mypoints.com.
Old address: [redacted]@yahoo.com
New address: [redacted]@gmail.com
If we don't hear from you either way, we'll suspend your account for your protection.
Final Business Response /* (4000, 9, 2016/01/04) */
Thank you for providing additional information. The MyPoints customer service team has updated your account email address to [redacted]@yahoo.com and responded to you with instructions on verifying the address change. Please refer to ticket # XXXXXX for additional information.
Thank you for participating in the MyPoints program!
Initial Business Response /* (1000, 5, 2015/07/24) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
Thank you for bringing Ms. [redacted]'s complaint regarding her inability to access the Victoria Secret merchant link on the MyPoints service to our attention.
We have reviewed...
the correspondence that Ms. [redacted] had with the MyPoints Member Care Team and their attempts to assist her with this issue. It appears that Ms. [redacted] is our only member who has reported problems getting to the Victoria Secret site through MyPoints. Upon testing, there were no technical issues found in relation to this page on the MyPoints site and she appears to have done all of the standard trouble shooting actions the team advised such as clearing her cache files and browser history apparently to no avail.
In the last communication that we received regarding this matter from Ms. [redacted], she included a screen shot of the page where she is receiving the "This URL has moved" message. Our representative responded to her regarding the screen shot and indicated that the web page address that showed up in the screen shot she provided did not match up to any URL/web address associated to our site. We did not receive a response back from her regarding this information.
We value Ms. [redacted] as a member of MyPoints but we are not certain that we can further assist her in resolving this issue. If she would like to provide a number where she can be reached Monday through Friday between the hours of 8:00 a.m. and 2:00 p.m. PST, we would be happy to give her a call to ensure that we have done everything within our power to assist her with this issue.
Sincerely,
[redacted]
MyPoints.com, Inc.
Initial Business Response /* (1000, 5, 2014/06/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] in connection with her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper...
amount of earned points for various purchases.
As stated in her complaint, MyPoints FAQ specifically states "Points are only awarded for the subtotal of your purchase-excluding sales tax, shipping and handling." The subtotal is the price minus discounts, coupons, taxes, and shipping and handling. Therefore, using one of Ms. [redacted]'s examples in her complaint, the total of her Office Depot purchase on April 7, 2014 was $137.98. MyPoints awarded her Points on $91.98 which was the subtotal minus any discounts/coupons, taxes and shipping & handling charges.
After reviewing her account, we do not find any instances where MyPoints failed to award Ms. [redacted] Points she earned on any of her recent purchases.
This information should resolve Ms. [redacted]'s complaint. Should your office have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In all the years that I have purchased through MyPoints the amount awarded was on the subtotal which is before any discounts, taxes, shipping and handling as stated above. The SUBTOTAL is $137.97 the TOTAL is $91.98 and they awarded on the total not subtotal as stated in their policy. This violates their own policy and they awarded points to their benefit and not what their own policy states. I have copied the following from my email.
Subtotal: 137.97
Tax: 0.00
Delivery Fee: 0.00
Misc.: ($45.99)
Total: $91.98
This clearly states what the subtotal is.
Every time in the past when they have awarded points on the total I have copied the email and they have corrected the points and awarded on the subtotal of the purchase. They are now refusing to comply with their own policies.
Final Business Response /* (4000, 9, 2014/07/02) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
If Ms. [redacted] will provide receipts for all the Points for the purchases she claims are missing, I will conduct a secondary review of her account. She can email them to me directly at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Business Response /* (4000, 17, 2014/07/29) */
Ms. [redacted], please send the email receipts directly to me at [redacted]@mypointscorp.com. The Revdex.com's interface is making it difficult to review the receipts in this format.
Sincerely,
[redacted]
[redacted]@mypointscorp.com
Consumer Response /* (4200, 19, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. I have emailed the requested information to: [redacted]
[redacted]@mypointscorp.com
Consumer Response /* (3000, 20, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. I have emailed the requested information to: [redacted]
[redacted]@mypointscorp.com
Business Response /* (4000, 22, 2014/08/19) */
Ms. [redacted] states she forwarded the emails to me at [redacted]@mypointscorp.com, however, I haven't received any emails to date from her to this email address. Please have Ms. [redacted] rsend the emails for review.
Thank you.
[redacted]
Initial Business Response /* (1000, 6, 2014/10/21) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of...
earned points in connection with an Expedia purchase.
MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. In some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints member. In particular, it may take up to 60 or 90 days for travel and hotel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member. The Terms of Service, to which Ms. [redacted] agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of Points. MyPoints.com will not responsible or liable for the delay or failure to credit Points in such event."
However, I can verify that Ms. [redacted]'s account was credited on October 13, 2014 for 324 Points for her Expedia purchase.
We apologize for Ms. [redacted]'s customer service experience and we appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/06/10) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoins.com, Inc. ("MyPoints") has blocked his access to his MyPoints...
account.
According to our records, Mr. [redacted]'s account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under five separate membership accounts all within a matter of minutes from each other. This is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that:
MyPoints membership and its right to use is limited to one individual per MyPoints account.
MyPoints.com allows only one email address per Member.
Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times.
Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc.
Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points."
This information should resolve Mr. [redacted]'s complaint and MyPoints now considers this matter closed.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is more than one person using the same computer. Not all of the people using the computer live in my household, but are present when we are taking turns collecting our points.
MyPoints has stated that they only allow one email per customer, and only one memeber per account. I have not abused this policy. They have never stated (to my knowledge), that one computer cannot be used by more than one memeber to collect points.
I expect my account will be reinstated, or MyPoints will send me a gift card for the merchant of my choice in the amount of $50.00 (US currency).
Final Business Response /* (4000, 9, 2014/06/26) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the additional correspondence from Mr. [redacted].
As stated in our earlier response, Mr. [redacted]'s account has been terminated as a result of a violation of the MyPoints Terms of Service. Furthermore, our fraud and abuse software has detected and recorded multiple events of Mr. [redacted] logging into five or more accounts within mere minutes of each other. This pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members "taking turns collecting our Points" as described in Mr. [redacted]'s response.
Therefore, as previously stated in our initial response, per the Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points."
MyPoints now considers this matter closed.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Final Consumer Response /* (4200, 11, 2014/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MyPoints has stated that the "pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members 'taking turns collecting our Points'". I again state that their accusations are false. They claim that the pattern is 'highly unlikely', but do not state it to be impossible. Once again I ask that my account be reactivated, my points be reimbursed, and extra points credited to my account to compensate for points I have been unable to collect during the past several months of being frozen out of my account.
Initial Business Response /* (1000, 5, 2015/08/11) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") is not awarding her account in a timely manner...
and failing to award her points for her purchases.
Ms. [redacted] should note that we do request that members wait up to 30 days before contacting us regarding missing Points. The Terms of Service, to which she agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of Points. MyPoints.com will not responsible or liable for the delay or failure to credit Points in such event."
Additionally, we explain in further in the the MyPoints FAQ section, https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-t...⇄
It may take up to 30 days to see purchase Points reflected in your account statement due to partner merchant reporting (i.e. company purchases via MyPoints) at varying intervals. Many, but not all, partner merchants report purchasing data within 2-5 business days. However travel purchases such as air, hotel and car may not post to your account until 30 days following use of services. Once your purchase has been reported to MyPoints, Point data is posted to your account and will be in a pending state for 30 days from the post date (not the purchase date).
If after 30 days from the purchase date you still do not see the Points in your account, please click on the activity in question in your Account Statement and follow the instructions on how to contact Member Services.
However, Ms. [redacted] should be able to track her earned Points for purchases under the Pending Points section of her MyPoints account. Pending Points are earned Points that have been reported to us by the merchant, but not yet available for redemption. Points go into a pending period to allow for returns or cancelled orders. Points pend for 30 days after the purchase has been reported/posted.
According to our records, Ms. [redacted] did not use the MyPoints website to make the purchases stated in her Revdex.com Complaint. A copy of her membership record showing her activity is attached for your review.
MyPoints earns revenue from being credited with member purchases by our partner sites. In order to be credited with purchases, members must use the MyPoints website in order to make their purchases. Once a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account.
In the future, Ms. [redacted] can ensure that she'll receive purchase Points by doing the following:
Make sure she has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
Always visit MyPoints.com and click on the merchant she wishes to purchase with.
Make her purchases immediately after she clicks through MyPoints. Do not click on other sites after clicking through MyPoints and prior to submitting her order.
Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.)
Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
Make sure no other tabs or windows are open at the time she is making her transaction.
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchant. If this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact make the 4 purchases I referred to through Mypoints. I also have the email receipts to prove that I made those purchases. Your system obviously has some major tracking problems because it is not recording the purchases. So either the merchants are cheating the members or mypoints is cheating the members. Below is the email for the Amazon 8/6/15 purchase, the walmart 8/4/15 purchase, and the walmart 7/26/15 purchase and THE REPORT YOU ATTACHED IN YOUR REPLY DOES SHOW POINTS FOR THE 7/30/15 WALMART PURCHASE THAT YOU ALSO SAID I DID NOT MAKE.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your Amazon.com order of "WD My Passport [redacted] 2 TB...".
Your Amazon.com order of "WD My Passport [redacted] 2 TB...".
[redacted]@amazon.com
Add to contacts
8/06/15
To: XXXX [redacted]
[redacted]@amazon.com
Amazon Order Confirmation
Hello [redacted],
Thank you for shopping with us. You ordered "WD My Passport [redacted] 2 TB...". We'll send a confirmation when your item ships.
Details
Order #XXX-XXXXXXX-XXXXXXX
Estimated delivery date:
Wednesday, August 12, 2015 -
Saturday, August 15, 2015
Your Orders
Ship to:
XXXX [redacted]
Total Before Tax: $91.99
Estimated Tax: $0.00
Order Total: $91.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You submitted an order in the amount of $4.80 USD to Walmart.com
You submitted an order in the amount of $4.80 USD to Walmart.com
[redacted]@paypal.com
Add to contacts
8/04/15
To: XXXX [redacted]
[redacted]@paypal.com
PayPal logo
Transaction ID: O-4MXXXXXXEXXXXXXXL
Hello xxxx [redacted],
Thanks for your order at Walmart.com. Money won't leave your account until Walmart.com processes your order.
Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.
Merchant
Walmart.com
[redacted]@walmart.com
XXX-XXX-XXXX Instructions to merchant
You haven't entered any instructions.
Shipping address
, wal-mart supercenter #141
[redacted] XXXXX
United States
Enjoy 6 months to pay on purchases of $99+ when you check out with PayPal and choose PayPal Credit. Apply now. Subject to credit approval. See terms.
Description Unit price Qty Amount
$4.80 USD 1 $4.80 USD
Subtotal $4.80 USD
The final payment amount may change when the merchant completes the order.
Invoice ID: XXXXXXXXXXXXX
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Thanks for your Walmart.com Order XXXXXXX-XXXXXX
Thanks for your Walmart.com Order XXXXXXX-XXXXXX
Walmart.com
7/26/15
Newsletters
To: [redacted]@hotmail.com
Visit Walmart.com Help My account
Hi XXXX,
Thanks for your order - we hope you found everything you need at our Every Day Low Prices!
Need to change your order?
You can request a cancellation and then place a corrected order, but act quickly! Orders are usually prepared for shipment within a few minutes of being placed.
If there's no Request Cancellation button at the link above, it is too late to cancel the order, but you can always return it for free according to our return policy.
Shipping
You'll receive an email with tracking information when your order ships.
Track your order easily with the Walmart App Track your order easily with the Walmart App
Better Homes and Gardens Marissa Curtain Panel 9 $17.97 $161.73
Arrives by Mon., Aug 3
Subtotal: $215.30
Shipping: Free
Tax: $20.99
Order total: $236.29
Final Business Response /* (4000, 9, 2015/09/02) */
As previously noted, Points may not be awarded until 30 days after purchase (this is clearly stated in our Terms of Service, which you agreed to at registration, as well as our program FAQs). Please wait at least 30 days before submitting an inquiry to MyPoints so that the merchant has time to report your purchase to us, and we can credit your account. The following point awards should be available and visible in your MyPoints Account Statement:
113 Points for a 7/30 Walmart purchase ($14.23)
1722 Points for a Walmart purchase ($215.30)
34 Points for a Walmart purchase ($4.37)
643 Points for an Amazon.com purchase ($91.99)
In the future, Ms. [redacted] can ensure that she'll receive purchase Points by doing the following:
Make sure she has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
Always visit MyPoints.com and click on the merchant she wishes to purchase with.
Make her purchases immediately after she clicks through MyPoints. Do not click on other sites after clicking through MyPoints and prior to submitting her order.
Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.)
Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
Make sure no other tabs or windows are open at the time she is making her transaction.
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchant. If this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
Thank you for being a valued MyPoints member.
Initial Business Response /* (1000, 5, 2015/03/27) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoints.com, Inc. ("MyPoints") failed to award his MyPoints account with...
the proper amount of earned points.
After reviewing Mr. [redacted]'s account and verifying his purchase with our merchant partners, we have awarded Mr. [redacted]'s account with the below points:
Holiday Inn / confirmation XXXXXXXX / Amount $354.00 / Points Awarded 5310 (15 pp $)
Office Depot/ XXXXXXXXX-XXX / Amount $45.99 /Points Awarded 367 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $8.00 /Points Awarded 64 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $215.96 /Points Awarded 1727 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $269.95 /Points Awarded 2159 (8 PP $)
We apologize to Mr. [redacted] for the delay and appreciate his patience while trying to resolve this matter. We hope that he will continue being a valued MyPoints member. In the meantime, should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/27) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with...
the proper amount of earned points.
After reviewing Ms. [redacted]'s account it appears that she was originally credited with the Points for her HSN purchase, however, due to a duplicate reporting issue, her Points were subsequently subtracted from her account. However, we were able to confirm with our partner that Ms. [redacted]'s purchase was a legitimate transaction and we awarded her account with 950 Points on October 23, 2014. She should note these Points in her account.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you Ms. [redacted] for being a valued MyPoints member. MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect our member's information and Points. The MyPoints...
Terms of Service (which the member agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth. Unfortunately, the member entered a date of birth on the website that did not match the date of birth in the member profile, and then the redemption process is frozen to protect the account from fraud or unauthorized access.
We are happy to report that the member's correct date of birth has been updated as of November 12, 2015 and the member has successfully redeemed her points for a $10 Red Robin gift card on November 16, 2015.
Thank you Ms. Shank for participating in the MyPoints program.
Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you Mr. [redacted] for being a valued MyPoints member.
MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your personal information and Points. The...
MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth. Unfortunately, you entered a date of birth on the website that did not match the date of birth you provided at registration (and is stored in your member profile), and the redemption process was frozen to protect your account from fraud or unauthorized access.
Our records indicate that you worked with customer service to correct your date of birth on file and full account access has been restored. We also show that you were able to successfully redeem your Points for a $50 Cabela's gift card on November 26, 2015.
Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 5, 2015/02/17) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted]' regarding her claim that MyPoints.com, Inc. ("MyPoints") suspended her MyPoints account.
After reviewing Ms....
[redacted]' complaint, I can confirm that Ms. [redacted]' account was suspended in error. We have reinstated Ms. [redacted]' account and her accumulated points remain intact. Additionally, we have awarded her with 200 goodwill points and we sincerely apologize for this inconvenience.
We value Ms. [redacted] as a MyPoints member and appreciate her bringing this matter to our attention. We hope that she will accept our apology for the error and continue being a valued MyPoints member.
I hope this information has successfully resolved Ms. [redacted]' complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/09/02) */
Thank you for sending us a copy of your drivers license so that we can verify your date of birth and identity. We have updated your birth date and removed the hold from your MyPoints account. You should be able to access your account now...
and redeem your points, please let us know if you have any further questions. Thank you for being a valued MyPoints member.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They treat customers so wrong, I personally endure that. They are disrespectful, never respond to my emails, never call back, people need to see the real Mypoints.com is such a scam, if we don't contact Revdex.com, they would never give us what supposed to belong to us. It's a kind of robbing people of their money.
I don't understand why Revdex.com rate them A+. They should be out of business for a long time ago.
However, I thank you Revdex.com for interfering on this matter. I appreciate you, Revdex.com, GOD BLESS YOU!
Final Business Response /* (4000, 9, 2015/09/30) */
We are sorry that Ms. [redacted] is not satisfied with our free membership program. Our records indicate that Ms. [redacted] was able to successfully access her MyPoints account and redeem her points on September 1 (PayPal and Amazon), September 2 (Charity Impact) and again on September 10 (Charity Impact). Ms. [redacted] then voluntarily closed her MyPoints account and is no longer a member of the MyPoints program. We regret that she did not find our program valuable or useful. Thank you.
Final Consumer Response /* (4200, 11, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I'm not satisfied with MyPoints and never will be. They are so disrespectful, they didn't take care of the situation when it arised. They purposely ignored my emails and phone calls. Until I contacted Revdex.com, they responded to the issue. After that, of course I was able to redeem my rewards. I of course closed my account because of their awful service. I've seen bad reviews about them, not surprisingly, similar to my situation. They shouldn't be rated A+ on Revdex.com, so people would know not to get involved with this disgusting business.
Anyhow, thanks much to Revdex.com for helping me.
Initial Business Response /* (1000, 5, 2014/03/18) */
Case number: XXXXXXXX
Consumer: [redacted]
We are in receipt of the Revdex.com complaint filed by Ms. [redacted]. In order to assist Ms. [redacted] further we will need her to provide the name of the specific vendors and/or...
offers for which she claims she is missing Points. Once we have this information, I can provide further information regarding her complaint.
I look forward to successfully resolving Ms. [redacted]' complaint. Should your office or Ms. [redacted] have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
MyPoints.com, Inc.
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As usual, MyPoints is stalling. They have access to my account in addition to the numerous emails I have sent about the points that they owe me. But let me give it to them AGAIN. I am missing points for a Jan. 7 purchase from Bass Pro in the amount of $50, a Jan. 9 purchase from Wayfair in the amount of $1,142.60, and a Feb. 3 purchase from LL Bean in the amount of $89. And while we are at it, I'm also missing points from a Feb. 10 purchase from Victoria's Secret in the amount of $41.56 and a Feb. 18 purchase from Snapfish in the amount of $26.80.
Final Business Response /* (4000, 9, 2014/04/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of Points for purchases she has made.
After reviewing her account, we have awarded Ms. [redacted]' account with 2,724 Points on April 1, 2014. Additionally, we noticed that Ms. [redacted]' account has had many Point adjustments made to her account over the last several months. If agreeable to Ms. [redacted], one of our customer service managers would like to speak to her via telephone to see if there are any add-ons or other tools that she may have recently downloaded that are hindering our ability to track her MyPoints transactions. Since Ms. [redacted] did not provide her phone number in her complaint, we request that Ms. [redacted] provide a telephone number along with a time and date where we could best reach her. Alternatively, she can reach our customer service manager, [redacted] directly at XXX-XXX-XXXX between the hours of 9 am and 5 pm PST.
We apologize to Ms. [redacted] for her experience and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Thank you, [redacted], for being a valued MyPoints member. Per our Terms of Service there are no refunds on redemptions. Before you confirm your redemption, it also states no refunds.
[redacted]
Redeeming PointsYou may redeem points you have earned for rewards offered in a Rewards Program pursuant to these Terms and any applicable Additional Terms. Supplies may be limited. Rewards may be awarded on a first-come, first-serve and while-supplies-last basis. If you attempt to redeem points for a reward and the Company determines that the reward is unavailable, out of stock, or for whatever reason cannot be provided to you, the Company may, at its sole and absolute discretion, provide you with a reward of equal or greater value. No credit, reversal, or refund of points will be issued for any reason after points have been redeemed; in other words, once you order a reward, you may not cancel the reward or return the reward for a refund of points. The only way to use points is to redeem them for Rewards Program rewards as available from time to time through the Swagbucks.com Rewards Store at [redacted], or other applicable Rewards Program redemption sites. Some rewards may have eligibility requirements and in that case the Company reserves the right to verify your identity (by requesting photocopy of your driver's license or state ID card, or other proof as we may require) and eligibility qualifications to our complete satisfaction prior to crediting points or fulfilling any reward in any Rewards Program, or otherwise providing you with any benefit.
On the redemption for it is very clear to either select a eGift or Physical card. If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 8, 2014/06/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] in connection with her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper...
amount of earned points for various Office Depot purchases.
MyPoints earns revenue from being credited with member purchases by our partner sites, such as Office Depot. If a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points.
Ms. [redacted] clearly states in her complaint that she used coupons to make her purchases and since Office Depot is not crediting MyPoints with these purchases, we are unable to award her any Points.
According to our records, Ms. [redacted] has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using a coupon for her Office Depot purchases. However, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs):
You can ensure that you'll receive purchase Points by doing the following:
1. Always visit MyPoints.com and click on the merchant you wish to purchase with.
2. Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.)
3. Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking. If this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
Based upon the Point earning requirements and the MyPoints Terms of Service which Ms. [redacted] agreed to upon the creation of her account, MyPoints is not obligated to award Ms. [redacted] for any additional Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies.
I hope this information has successfully resolved Ms. [redacted]' complaint. Should your office have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Complaint: [redacted]I am rejecting this response because:I know how to send receipts but if "mypoints" block me from sending, how can I send? I can however make copies at home from my computer then send to Revdex.com!
Whenever I make an attempt to send receipt, I get a message " can't receive inquiry at present, try later"!Sincerely,[redacted]
Initial Business Response /* (1000, 7, 2015/10/15) */
Thank you for being a valued MyPoints member. We have recently implemented additional security measures to increase the security of our member accounts and Points. Verification of date of birth is now required to redeem your Points in...
order to ensure that the account is not accessed by anyone other than the account holder. When a given date of birth does not match the date of birth on file (that the member provides at the time of registration) we ask the member to provide proof of their date of birth. Our records show that you had entered different dates of birth on the redemption page, which is why we asked for further verification. Our records also indicate that you were able to successfully access your account and redeem your points for a $25 Gamestop gift card on October 9, 2015. Thank you for your continued participation in our program.
Initial Business Response /* (1000, 5, 2015/09/02) */
Thank you Mr. [redacted] for verifying your date of birth and identity. The date of birth on file was not the same as you provided but the address and phone number was. Our Terms of Service (which you agreed to upon registration) require you...
to only submit accurate and correct information to us, and to maintain updated and correct information in your profile (to prevent issues like this). Accordingly, we have updated your date of birth and you should be able to redeem now. Please log into your MyPoints account and redeem your Points.
Thank you for being a valued MyPoints member.
Initial Business Response /* (1000, 5, 2015/06/01) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the...
proper amount of earned points.
According to our records, Ms. [redacted]'s account was awarded 200 points on April 14, 2015 for her Barnes & Noble gift card purchase. A screen shot of her membership record indicating these points have been awarded is attached for your review.
This information should successfully resolve Ms. [redacted] complaint. Should your office or
Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/20) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account...
with the proper amount of earned points for three separate Priceline purchases.
After reviewing Ms. [redacted]'s account and verifying her March 14, 2014 purchase for her Priceline Order #XXX-XXX-XXX-XX, I can confirm that her account was awarded 360 Points on October 2, 2014 for her purchase. The original offer was for 2 Points per dollar spent and not 3 Points as referenced in her complaint. She should note these Points in her account.
However, we are unable to verify the purchases for the other two Priceline purchases. In order to confirm and award these Points to her account, we will need for Ms. [redacted] to forward the confirmation receipts that include the exact dates of purchase and the amount of the purchases to [redacted]@mypoints.zendesk.com.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/01) */
We are unable to locate a MyPoints account associated with the email address provided above ([redacted]@yahoo.com). Can the member please provide the email address used to register for her MyPoints account so that we can research and...
resolve the issue? Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]@yahoo.com should be the correct email. I have email from them in my inbox going back to 2004, so it should be in their records at least that long. Can you look it up by my name?
original email from mypoints on this:
Email Address Change
A request has been made to change the email address associated with your MyPoints account. We want to confirm that it was you who made this request. In a few minutes, you'll get a email from MyPoints at your new address. If you authorized this change, click the link in that email. If not, contact MyPoints Member Services at [redacted]@mypoints.com.
Old address: [redacted]@yahoo.com
New address: [redacted]@gmail.com
If we don't hear from you either way, we'll suspend your account for your protection.
Final Business Response /* (4000, 9, 2016/01/04) */
Thank you for providing additional information. The MyPoints customer service team has updated your account email address to [redacted]@yahoo.com and responded to you with instructions on verifying the address change. Please refer to ticket # XXXXXX for additional information.
Thank you for participating in the MyPoints program!
Initial Business Response /* (1000, 5, 2015/07/24) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
Thank you for bringing Ms. [redacted]'s complaint regarding her inability to access the Victoria Secret merchant link on the MyPoints service to our attention.
We have reviewed...
the correspondence that Ms. [redacted] had with the MyPoints Member Care Team and their attempts to assist her with this issue. It appears that Ms. [redacted] is our only member who has reported problems getting to the Victoria Secret site through MyPoints. Upon testing, there were no technical issues found in relation to this page on the MyPoints site and she appears to have done all of the standard trouble shooting actions the team advised such as clearing her cache files and browser history apparently to no avail.
In the last communication that we received regarding this matter from Ms. [redacted], she included a screen shot of the page where she is receiving the "This URL has moved" message. Our representative responded to her regarding the screen shot and indicated that the web page address that showed up in the screen shot she provided did not match up to any URL/web address associated to our site. We did not receive a response back from her regarding this information.
We value Ms. [redacted] as a member of MyPoints but we are not certain that we can further assist her in resolving this issue. If she would like to provide a number where she can be reached Monday through Friday between the hours of 8:00 a.m. and 2:00 p.m. PST, we would be happy to give her a call to ensure that we have done everything within our power to assist her with this issue.
Sincerely,
[redacted]
MyPoints.com, Inc.
Initial Business Response /* (1000, 5, 2014/06/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] in connection with her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper...
amount of earned points for various purchases.
As stated in her complaint, MyPoints FAQ specifically states "Points are only awarded for the subtotal of your purchase-excluding sales tax, shipping and handling." The subtotal is the price minus discounts, coupons, taxes, and shipping and handling. Therefore, using one of Ms. [redacted]'s examples in her complaint, the total of her Office Depot purchase on April 7, 2014 was $137.98. MyPoints awarded her Points on $91.98 which was the subtotal minus any discounts/coupons, taxes and shipping & handling charges.
After reviewing her account, we do not find any instances where MyPoints failed to award Ms. [redacted] Points she earned on any of her recent purchases.
This information should resolve Ms. [redacted]'s complaint. Should your office have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In all the years that I have purchased through MyPoints the amount awarded was on the subtotal which is before any discounts, taxes, shipping and handling as stated above. The SUBTOTAL is $137.97 the TOTAL is $91.98 and they awarded on the total not subtotal as stated in their policy. This violates their own policy and they awarded points to their benefit and not what their own policy states. I have copied the following from my email.
Subtotal: 137.97
Tax: 0.00
Delivery Fee: 0.00
Misc.: ($45.99)
Total: $91.98
This clearly states what the subtotal is.
Every time in the past when they have awarded points on the total I have copied the email and they have corrected the points and awarded on the subtotal of the purchase. They are now refusing to comply with their own policies.
Final Business Response /* (4000, 9, 2014/07/02) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
If Ms. [redacted] will provide receipts for all the Points for the purchases she claims are missing, I will conduct a secondary review of her account. She can email them to me directly at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Business Response /* (4000, 17, 2014/07/29) */
Ms. [redacted], please send the email receipts directly to me at [redacted]@mypointscorp.com. The Revdex.com's interface is making it difficult to review the receipts in this format.
Sincerely,
[redacted]
[redacted]@mypointscorp.com
Consumer Response /* (4200, 19, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. I have emailed the requested information to: [redacted]
[redacted]@mypointscorp.com
Consumer Response /* (3000, 20, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. I have emailed the requested information to: [redacted]
[redacted]@mypointscorp.com
Business Response /* (4000, 22, 2014/08/19) */
Ms. [redacted] states she forwarded the emails to me at [redacted]@mypointscorp.com, however, I haven't received any emails to date from her to this email address. Please have Ms. [redacted] rsend the emails for review.
Thank you.
[redacted]
Initial Business Response /* (1000, 6, 2014/10/21) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of...
earned points in connection with an Expedia purchase.
MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. In some cases, the merchant may fail to either properly report the transaction or provide sufficient information for MyPoints to credit the transaction to the MyPoints member. In particular, it may take up to 60 or 90 days for travel and hotel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member. The Terms of Service, to which Ms. [redacted] agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of Points. MyPoints.com will not responsible or liable for the delay or failure to credit Points in such event."
However, I can verify that Ms. [redacted]'s account was credited on October 13, 2014 for 324 Points for her Expedia purchase.
We apologize for Ms. [redacted]'s customer service experience and we appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/06/10) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoins.com, Inc. ("MyPoints") has blocked his access to his MyPoints...
account.
According to our records, Mr. [redacted]'s account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under five separate membership accounts all within a matter of minutes from each other. This is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that:
MyPoints membership and its right to use is limited to one individual per MyPoints account.
MyPoints.com allows only one email address per Member.
Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times.
Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc.
Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points."
This information should resolve Mr. [redacted]'s complaint and MyPoints now considers this matter closed.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is more than one person using the same computer. Not all of the people using the computer live in my household, but are present when we are taking turns collecting our points.
MyPoints has stated that they only allow one email per customer, and only one memeber per account. I have not abused this policy. They have never stated (to my knowledge), that one computer cannot be used by more than one memeber to collect points.
I expect my account will be reinstated, or MyPoints will send me a gift card for the merchant of my choice in the amount of $50.00 (US currency).
Final Business Response /* (4000, 9, 2014/06/26) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the additional correspondence from Mr. [redacted].
As stated in our earlier response, Mr. [redacted]'s account has been terminated as a result of a violation of the MyPoints Terms of Service. Furthermore, our fraud and abuse software has detected and recorded multiple events of Mr. [redacted] logging into five or more accounts within mere minutes of each other. This pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members "taking turns collecting our Points" as described in Mr. [redacted]'s response.
Therefore, as previously stated in our initial response, per the Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points."
MyPoints now considers this matter closed.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Final Consumer Response /* (4200, 11, 2014/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MyPoints has stated that the "pattern of multiple logins within such a short timeframe is highly unlikely to be the result of multiple family members 'taking turns collecting our Points'". I again state that their accusations are false. They claim that the pattern is 'highly unlikely', but do not state it to be impossible. Once again I ask that my account be reactivated, my points be reimbursed, and extra points credited to my account to compensate for points I have been unable to collect during the past several months of being frozen out of my account.
Initial Business Response /* (1000, 5, 2015/08/11) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") is not awarding her account in a timely manner...
and failing to award her points for her purchases.
Ms. [redacted] should note that we do request that members wait up to 30 days before contacting us regarding missing Points. The Terms of Service, to which she agreed to upon the creation of her MyPoints account, state: "Member understands that, in some cases, there may be delay in crediting of Points for promotions of advertisers or partners due to advertisers' or partners' failure to provide necessary information to MyPoints.com for such crediting of Points. MyPoints.com will not responsible or liable for the delay or failure to credit Points in such event."
Additionally, we explain in further in the the MyPoints FAQ section, https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-t...⇄
It may take up to 30 days to see purchase Points reflected in your account statement due to partner merchant reporting (i.e. company purchases via MyPoints) at varying intervals. Many, but not all, partner merchants report purchasing data within 2-5 business days. However travel purchases such as air, hotel and car may not post to your account until 30 days following use of services. Once your purchase has been reported to MyPoints, Point data is posted to your account and will be in a pending state for 30 days from the post date (not the purchase date).
If after 30 days from the purchase date you still do not see the Points in your account, please click on the activity in question in your Account Statement and follow the instructions on how to contact Member Services.
However, Ms. [redacted] should be able to track her earned Points for purchases under the Pending Points section of her MyPoints account. Pending Points are earned Points that have been reported to us by the merchant, but not yet available for redemption. Points go into a pending period to allow for returns or cancelled orders. Points pend for 30 days after the purchase has been reported/posted.
According to our records, Ms. [redacted] did not use the MyPoints website to make the purchases stated in her Revdex.com Complaint. A copy of her membership record showing her activity is attached for your review.
MyPoints earns revenue from being credited with member purchases by our partner sites. In order to be credited with purchases, members must use the MyPoints website in order to make their purchases. Once a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account.
In the future, Ms. [redacted] can ensure that she'll receive purchase Points by doing the following:
Make sure she has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
Always visit MyPoints.com and click on the merchant she wishes to purchase with.
Make her purchases immediately after she clicks through MyPoints. Do not click on other sites after clicking through MyPoints and prior to submitting her order.
Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.)
Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
Make sure no other tabs or windows are open at the time she is making her transaction.
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchant. If this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact make the 4 purchases I referred to through Mypoints. I also have the email receipts to prove that I made those purchases. Your system obviously has some major tracking problems because it is not recording the purchases. So either the merchants are cheating the members or mypoints is cheating the members. Below is the email for the Amazon 8/6/15 purchase, the walmart 8/4/15 purchase, and the walmart 7/26/15 purchase and THE REPORT YOU ATTACHED IN YOUR REPLY DOES SHOW POINTS FOR THE 7/30/15 WALMART PURCHASE THAT YOU ALSO SAID I DID NOT MAKE.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your Amazon.com order of "WD My Passport [redacted] 2 TB...".
Your Amazon.com order of "WD My Passport [redacted] 2 TB...".
[redacted]@amazon.com
Add to contacts
8/06/15
To: XXXX [redacted]
[redacted]@amazon.com
Amazon Order Confirmation
Hello [redacted],
Thank you for shopping with us. You ordered "WD My Passport [redacted] 2 TB...". We'll send a confirmation when your item ships.
Details
Order #XXX-XXXXXXX-XXXXXXX
Estimated delivery date:
Wednesday, August 12, 2015 -
Saturday, August 15, 2015
Your Orders
Ship to:
XXXX [redacted]
Total Before Tax: $91.99
Estimated Tax: $0.00
Order Total: $91.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You submitted an order in the amount of $4.80 USD to Walmart.com
You submitted an order in the amount of $4.80 USD to Walmart.com
[redacted]@paypal.com
Add to contacts
8/04/15
To: XXXX [redacted]
[redacted]@paypal.com
PayPal logo
Transaction ID: O-4MXXXXXXEXXXXXXXL
Hello xxxx [redacted],
Thanks for your order at Walmart.com. Money won't leave your account until Walmart.com processes your order.
Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.
Merchant
Walmart.com
[redacted]@walmart.com
XXX-XXX-XXXX Instructions to merchant
You haven't entered any instructions.
Shipping address
, wal-mart supercenter #141
[redacted] XXXXX
United States
Enjoy 6 months to pay on purchases of $99+ when you check out with PayPal and choose PayPal Credit. Apply now. Subject to credit approval. See terms.
Description Unit price Qty Amount
$4.80 USD 1 $4.80 USD
Subtotal $4.80 USD
The final payment amount may change when the merchant completes the order.
Invoice ID: XXXXXXXXXXXXX
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Thanks for your Walmart.com Order XXXXXXX-XXXXXX
Thanks for your Walmart.com Order XXXXXXX-XXXXXX
Walmart.com
7/26/15
Newsletters
To: [redacted]@hotmail.com
Visit Walmart.com Help My account
Hi XXXX,
Thanks for your order - we hope you found everything you need at our Every Day Low Prices!
Need to change your order?
You can request a cancellation and then place a corrected order, but act quickly! Orders are usually prepared for shipment within a few minutes of being placed.
If there's no Request Cancellation button at the link above, it is too late to cancel the order, but you can always return it for free according to our return policy.
Shipping
You'll receive an email with tracking information when your order ships.
Track your order easily with the Walmart App Track your order easily with the Walmart App
Walmart.com order number: XXXXXXX-XXXXXX
Shipping to home
Item Qty Price Total
Mainstays Marjorie Sheer Voile Curtain Panels 11 $4.87 $53.57
Arrives by Thu., Jul 30
Better Homes and Gardens Marissa Curtain Panel 9 $17.97 $161.73
Arrives by Mon., Aug 3
Subtotal: $215.30
Shipping: Free
Tax: $20.99
Order total: $236.29
Final Business Response /* (4000, 9, 2015/09/02) */
As previously noted, Points may not be awarded until 30 days after purchase (this is clearly stated in our Terms of Service, which you agreed to at registration, as well as our program FAQs). Please wait at least 30 days before submitting an inquiry to MyPoints so that the merchant has time to report your purchase to us, and we can credit your account. The following point awards should be available and visible in your MyPoints Account Statement:
113 Points for a 7/30 Walmart purchase ($14.23)
1722 Points for a Walmart purchase ($215.30)
34 Points for a Walmart purchase ($4.37)
643 Points for an Amazon.com purchase ($91.99)
In the future, Ms. [redacted] can ensure that she'll receive purchase Points by doing the following:
Make sure she has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
Always visit MyPoints.com and click on the merchant she wishes to purchase with.
Make her purchases immediately after she clicks through MyPoints. Do not click on other sites after clicking through MyPoints and prior to submitting her order.
Do not delay submitting her order as the merchants will track her as being from MyPoints for only a short time (usually it tracks as long as the member does not close the browser window or navigate away from that merchant's web site.)
Make sure that she does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
Make sure no other tabs or windows are open at the time she is making her transaction.
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking or be rejected by the merchant. If this happens purchases will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.
Thank you for being a valued MyPoints member.
Initial Business Response /* (1000, 5, 2015/03/27) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoints.com, Inc. ("MyPoints") failed to award his MyPoints account with...
the proper amount of earned points.
After reviewing Mr. [redacted]'s account and verifying his purchase with our merchant partners, we have awarded Mr. [redacted]'s account with the below points:
Holiday Inn / confirmation XXXXXXXX / Amount $354.00 / Points Awarded 5310 (15 pp $)
Office Depot/ XXXXXXXXX-XXX / Amount $45.99 /Points Awarded 367 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $8.00 /Points Awarded 64 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $215.96 /Points Awarded 1727 (8 PP $)
Office Depot/ XXXXXXXXX-XXX / Amount $269.95 /Points Awarded 2159 (8 PP $)
We apologize to Mr. [redacted] for the delay and appreciate his patience while trying to resolve this matter. We hope that he will continue being a valued MyPoints member. In the meantime, should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/27) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with...
the proper amount of earned points.
After reviewing Ms. [redacted]'s account it appears that she was originally credited with the Points for her HSN purchase, however, due to a duplicate reporting issue, her Points were subsequently subtracted from her account. However, we were able to confirm with our partner that Ms. [redacted]'s purchase was a legitimate transaction and we awarded her account with 950 Points on October 23, 2014. She should note these Points in her account.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you Ms. [redacted] for being a valued MyPoints member. MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect our member's information and Points. The MyPoints...
Terms of Service (which the member agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth. Unfortunately, the member entered a date of birth on the website that did not match the date of birth in the member profile, and then the redemption process is frozen to protect the account from fraud or unauthorized access.
We are happy to report that the member's correct date of birth has been updated as of November 12, 2015 and the member has successfully redeemed her points for a $10 Red Robin gift card on November 16, 2015.
Thank you Ms. Shank for participating in the MyPoints program.