Initial Business Response /* (1000, 5, 2015/02/04) */
In researching Ms. [redacted]'s complaint we did confirm that her account was indeed closed with the explanation of a violation of the MyPoints policies. We also found that this action was taken in error by a member of the MyPoints...
Customer Service Team.
We have reinstated Ms. [redacted]'s account and her accumulated points are still intact. Additionally we awarded her with 200 goodwill points and sincerely apologize for the inconvenience.
This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/05/19) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") has blocked her access to her MyPoints...
account.
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
A MyPoints customer service representative has contacted Ms. [redacted] and requested that she reset her personal email and MyPoints account passwords. Once Ms. [redacted] confirms these steps have been taken, the freeze will be removed from her account.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I do dispute the fact that they attempted to contact me. I wouldn't have wasted my time filing the complaint if they had contacted me, regardless of the outcome.Sincerely, [redacted]
Thank you, Ms. [redacted] for being a valued MyPoints member. Our records show that you worked with member services on ticket #[redacted] on this issue, and was informed by member services that your account was reopened after several attempts to have you update your password from your account being...
compromised. You have declined to respond to our emails and so we have gone ahead and removed the block with the caveat that MyPoints will not be liable should future unauthorized access occur. If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 10, 2016/01/15) */
We can confirm you purchased an eGift card. Swappable does not mail eGift cards. Rather, we place the eGift card codes within your Swappable account. The eGift card codes are available for immediate use.
You can retrieve your eGift...
Card purchase by visiting your Swappable Wallet via the following link.
[redacted]
Click on the image of the eGift Card you purchased.
Follow the redemption instructions on the eGift Card details page.
1,000 Points were credited to the account on 9/25/2015.
Complaint: [redacted]I am rejecting this response because:
One. I never selected an e-card. Their stupid system defaulted me to something I did not want
Two, tried to use the stupid e-card because I can't get physical card, and it does not work!!
Three, I am out all my points and nothing to show! My Points can talk all they want, but I don't have anything to show for it!!!Sincerely,[redacted]
Thank you, [redacted], for being a valued MyPoints member. As stated on the splash page right before you confirm your redemption, that there are no refunds. Please see the attached screenshot of the page. You are still able to redeem the gift card in-store. If you need anything...
further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 5, 2014/12/17) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints...
account with the proper amount of earned points.
After reviewing Ms. [redacted]'s account, I can confirm that 1500 Points were awarded to Ms. [redacted]'s account on December 10, 2014. She should note these Points in her account.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/17) */
Case number: XXXXXXXX
Consumer: [redacted]
We are in receipt of the Revdex.com complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the...
proper amount of earned points in connection with multiple offers.
MyPoints recently upgraded its customer service tools and unfortunately, I was unable to find any previous correspondence from Ms. [redacted] to verify she had mailed the receipts for the above purchases to us for processing her Points. If Ms. [redacted] could individually forward each of the confirmation receipts that contain the vendor name, the date of purchase, order identification number and the total and subtotals for her purchases to [redacted]@mypoints.zendesk.com we will thoroughly research her complaint and award Points as required.
I sincerely apologies for this inconvenience and we hope that Ms. [redacted] will continue to be a valued MyPoints member in the future. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
MyPoints.com, Inc.
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it hard to believe that a company would go through the process of updating it's "Customer Service Tools" and in the process of doing so, delete all of its unresolved current "Customer Service" inquiries... This is now day number [redacted] of trying to get this issue resolved and I am being asked to start over at step number one for at least the third or fourth time. I will re-send all 21 email confirmations today to "[redacted]@mypoints.zendesk.com" and will hope [redacted] is the one checking them so she knows what they are in regards to. I will put "Revdex.com CASE#: XXXXXXXX" in the subject line of each email to hopefully make this less confusing for whoever gets the emails. To go an extra step further, I am also going to send a hard copy of all this correspondence as well as hard copies of all my email order confirmations to [redacted] at MyPoints Address of Record with the Revdex.com. I tried to reach MyPoints directly by phone to confirm the address I should use to send [redacted] my certified documents but when you press "O" for the operator as directed you get nothing but dead air and then are re-directed to their automated system. I tried entering her name when prompted into their directory and it says that name can't be found. I tried pressing 3 for Member Services and received an automated message asking me to leave my information and that someone will email me as soon as possible. I also just sent an email to [redacted]@mypoints.zendesk.com and [redacted]@mypointscorp.com requesting the correct address information.
Final Business Response /* (4000, 10, 2014/11/12) */
We are in the process of reviewing information provided by Ms. [redacted] on November 7th. Once our investigation is complete, we will provide a response to Ms. [redacted]'s complaint.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted] D. [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoins.com, Inc. ("MyPoints") failed to award him the proper amount...
of earned Points for a Sam's Club Unilever offer.
After reviewing Mr. [redacted]' account, I can confirm that Mr. [redacted] was awarded 3000 Points on January 28, 2015. Unfortunately, MyPoints was undergoing a corporate relocation during the month of December and we experienced some communication issues with our facsimile and telephone services. We have since corrected the issue and apologize to Mr. [redacted] for the inconvenience.
I hope this information has successfully resolved Mr. [redacted]' complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/08/11) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") has blocked her access to her...
MyPoints account.
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
A MyPoints customer service representative has been in contact with Ms. [redacted] and has subsequently reactivated her MyPoints account. Ms. [redacted] has been active on the MyPoints website as recently as yesterday, August 10, 2015
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 9, 2016/01/22) */
10,050 Points were credited to members account on 12/18/2015. Member immediately redeemed Points for 1 $50 Amazon Instant Claim code (7,900 Points) and 1 $10 Amazon Instant Claim code (1,700 Points).
Initial Business Response /* (1000, 6, 2014/03/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") failed to award her MyPoints account...
with the proper amount of earned points.
After reviewing Ms. [redacted]'s account and the Plege offer accepted by Ms. [redacted], I can confirm that Ms. [redacted] has received three separate 2000 Points awards for this offer, once on November 19, 2013, again on December 5, 2013 and finally on January 22, 2014. Although the offer did state that the Points awarded was a one-time offer, due to an error on our part, we have agreed to award her account an additional 12,000 points. These points will be visible in Ms. [redacted]'s account by March 25, 2014.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/06/02) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her a $10 gift card for...
enrolling in the MyPoints program and making purchases of $20.00 or more.
MyPoints earns revenue from being credited with member purchases by our partner sites. In order to be credited with purchases, members must use the MyPoints website in order to make their purchases. Once a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account.
According to our records, Ms. [redacted] opened her MyPoints account on April 21, 2015, however, Ms. [redacted] has yet to make any purchases through the MyPoints website. A copy of Ms. [redacted]'s transaction history is attached for your review.
To prevent Point-crediting issues in the future, we recommend the following:
1. Make sure the member has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
2. Make sure the member does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
3. Make sure no other tabs or windows are open at the time the member is making the transaction.
4. Make the purchase immediately after the member clicks through MyPoints.
5. Do not click on other sites after clicking through MyPoints and prior to submitting the purchase order.
6. Never use coupons or offers not found on MyPoints.com.
This information should successfully resolve Ms. [redacted]'s complaint and we hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is NO middle ground on this issue
I complied with company directions to obtain the $10.00 gift card per the company's offer
I have spent over $200.00 with eBay & still have NOT received the gift card & the company has NOT helped me in any way
ALL I GET ARE MULTIPLE USELESS EMAILS FROM THE COMPANY
IF the company will NOT issue the $10.00 gift card per their offer they can STOP the emails & close my account And, what a waste of my time this company has been
Final Business Response /* (4000, 11, 2015/06/29) */
Please allow us to clarify further. In order to receive credit for purchases made through eBay, Ms. [redacted] must first login to the MyPoints site and locate the eBay shopping link. Once located she must click through the eBay link (making sure she is logged into her eBay account) and her purchases will be tracked by eBay and reported back to MyPoints. This is how she will need to do any shopping to ensure that she is benefiting from her MyPoints account and all of the point earning opportunities.
Since Ms. [redacted]'s purchases were not made through the process outlined above, she did not receive credit for them through MyPoints. As a good will gesture however, we have credited Ms. [redacted]'s MyPoints account with 1700 points which she can redeem for a $10 gift card of her choice.
Final Consumer Response /* (4200, 13, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
X-XX-XX
Since I do NOT work for the company so I can NOT fix technical issues
The instructions I was given by [redacted] L. MyPoints Member Service Manager DO NOT ALLOW ME TO INPUT THE NOW OVER $300.00 OF eBay PURCHASES I HAVE NOW MADE SINCE I BECAME A MEMBER OF THIS SITE 4-21-15
Company still has NOT given me the $10.00 gift card or anything else & have NOT HELPED ME FIX THE TECHNICAL ISSUES
Today X-XX-XX I sent them the below message
Being submitted X-XX-XX X:XX pm Pacific Time
By Ms [redacted]@cs.com
Per My Issue I had to file Revdex.com complaint XXXXXXXX filed X-XX-XX about not receiving the $10.00 eBay gift card per the offer when I joined 4-21-15
TECHNICAL ISSUE STILL NOT RESOLVED
I have now spent over $300.00 on eBay & have NO credit on your site
INSTEAD OF HELPING ME THE INSTRUCTIONS I WAS GIVEN DO NOT WORK TO GIVE ME THE PURCHASES I HAVE MADE & AFTER 2 MONTHS I STILL DO NOT HAVE MY $10.00 eBay GIFT CARD
SEE BELOW & KEEPING FOR MY RECORDS:
Initial Business Response /* (1000, 5, 2015/04/13) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Mr. [redacted] in connection with a missing Amazon claim code.
According to our records, Mr. [redacted] has not previously contacted the...
MyPoints customer service team regarding this matter.
eGift Card claim codes should be sent instantly to MyPoints members' email addresses. If Mr. [redacted]'s did not arrive in his inbox it may have gone into his spam folder. He can re-send it by following these steps:
Login to your MyPoints account
Move your cursor over your Username located at the top right corner
Click on Account Statement
Click on "My Activity" and select "Redemptions" from the menu
To the right of the electronic redemption is a dropdown to "Show Details"
Click on the link and check your inbox (and spam folder)
As a matter of courtesy, a MyPoints customer service representative emailed Mr. [redacted]'s claim code to the email address we have on file in ticket #XXXXX on April 13, 2015.
I hope this information has successfully resolved Mr. [redacted]'s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mypoints rep. states;
"As a matter of courtesy, a MyPoints customer service representative emailed Mr. [redacted]'s claim code to the email address we have on file in ticket #XXXXX on April 13, 2015."
I received no email from my points on 4/3/15 (and no, there was nothing in my spam folder). I have followed the instructions listed in their response numerous times, but, I have yet to receive the claim code.
I did not contact Mypoints customer service because initially, because 1) it is very difficult to find out how to get assistance from the website 2) My wife, going through the same experience, has reached out to customer service at mypoints and it has taken her months just to get a response from a real person; I decided that I did not want to go through that same experience.
Final Business Response /* (4000, 9, 2015/05/07) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Mr. [redacted] in connection with a missing Amazon claim code.
MyPoints has sent Mr. [redacted] the claim codes on numerous occasions as illustrated in the attached screen shot of Mr. [redacted]'s membership account. Based on this, it appears that this may be an email deliverability issue. MyPoints has reached out via email and the telephone number provided in Mr. [redacted]'s complaint. To date, we have not heard a response to our inquiries. If Mr. [redacted] can provide us with another contact method or a date and time to call him to troubleshoot his issues, we would be happy to follow up.
Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/10/21) */
Thank you Ms. [redacted] for being a valued MyPoints member. We do temporarily suspend redemption activity once a member profile has been updated to prevent fraud and unauthorized account access. Our records indicate that you did email...
verify your updated information and account access was restored. We also show that you were able to successfully redeem your points for a $10 Amazon gift card on October 6, 2015. We appreciate your loyalty and appreciation in our program.
Initial Business Response /* (1000, 5, 2015/01/14) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of...
earned points in connection with a HomeAway vacation purchase.
MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. In particular, it may take up to 60 or 90 days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member. In Ms. [redacted]'s case, MyPoints declined to award the Points to Ms. [redacted] for her purchase because the merchant indicated that the order confirmation number was incorrect.
Unfortunately, Ms. [redacted]'s correspondence and request to speak to a supervisor was improperly filed in our customer service software tools and a supervisor did not return her call per her request. Subsequently, we have awarded Ms. [redacted] the 3,570 Points she would have earned for this purchase.
We apologize for Ms. [redacted]'s customer service experience and we appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2016/01/04) */
Thank you Ms. [redacted] for being a valued MyPoints member. We had requested gift card information from the merchant and have not had a timely response, and we apologize for the delay. Our records indicate that you spoke to our gift card...
manager, [redacted], last week and the issue has been resolved. A new $50 Kohl's gift card is on its way to you now and we appreciate your patience as we worked through this issue.
Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 8, 2016/01/04) */
Thank you Ms. [redacted] for being a valued MyPoints member! We apologize for the delay in awarding your Points as we researched your issues. I am happy to report that we have deposited 19,499 Points as follows:
13,000 Points for your...
purchase on 9/24/15
9,999 Points for your purchase on 10/6/15
9,500 Points for your purchase on 10/1/15
Please note that the 9,500 Point offer on 10/1/15 was clearly advertised as being available only to the first 200 members, but we have credited you the Points anyway as a gesture of goodwill.
Thank you for participating in the MyPoints program!
Initial Business Response /* (1000, 8, 2015/09/23) */
Thank you for being a valued MyPoints member. The security of your account is very important to MyPoints and we apologize if our new security protections are frustrating to you. Our account records show that you were able to...
successfully access your account and redeem your points for a $25 Chili's Gift Card on September 17, 2015.
Please let me know if there is anything further we can assist you with. Thank you for being a loyal MyPoints member.
Initial Business Response /* (1000, 5, 2015/02/04) */
In researching Ms. [redacted]'s complaint we did confirm that her account was indeed closed with the explanation of a violation of the MyPoints policies. We also found that this action was taken in error by a member of the MyPoints...
Customer Service Team.
We have reinstated Ms. [redacted]'s account and her accumulated points are still intact. Additionally we awarded her with 200 goodwill points and sincerely apologize for the inconvenience.
This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/05/19) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") has blocked her access to her MyPoints...
account.
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
A MyPoints customer service representative has contacted Ms. [redacted] and requested that she reset her personal email and MyPoints account passwords. Once Ms. [redacted] confirms these steps have been taken, the freeze will be removed from her account.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I do dispute the fact that they attempted to contact me. I wouldn't have wasted my time filing the complaint if they had contacted me, regardless of the outcome.Sincerely, [redacted]
Thank you, Ms. [redacted] for being a valued MyPoints member. Our records show that you worked with member services on ticket #[redacted] on this issue, and was informed by member services that your account was reopened after several attempts to have you update your password from your account being...
compromised. You have declined to respond to our emails and so we have gone ahead and removed the block with the caveat that MyPoints will not be liable should future unauthorized access occur. If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 10, 2016/01/15) */
We can confirm you purchased an eGift card. Swappable does not mail eGift cards. Rather, we place the eGift card codes within your Swappable account. The eGift card codes are available for immediate use.
You can retrieve your eGift...
Card purchase by visiting your Swappable Wallet via the following link.
[redacted]
Click on the image of the eGift Card you purchased.
Follow the redemption instructions on the eGift Card details page.
1,000 Points were credited to the account on 9/25/2015.
Complaint: [redacted]I am rejecting this response because:
One. I never selected an e-card. Their stupid system defaulted me to something I did not want
Two, tried to use the stupid e-card because I can't get physical card, and it does not work!!
Three, I am out all my points and nothing to show! My Points can talk all they want, but I don't have anything to show for it!!!Sincerely,[redacted]
Thank you, [redacted], for being a valued MyPoints member. As stated on the splash page right before you confirm your redemption, that there are no refunds. Please see the attached screenshot of the page. You are still able to redeem the gift card in-store. If you need anything...
further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 5, 2014/12/17) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints...
account with the proper amount of earned points.
After reviewing Ms. [redacted]'s account, I can confirm that 1500 Points were awarded to Ms. [redacted]'s account on December 10, 2014. She should note these Points in her account.
We apologize to Ms. [redacted] for the delay and appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/10/17) */
Case number: XXXXXXXX
Consumer: [redacted]
We are in receipt of the Revdex.com complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the...
proper amount of earned points in connection with multiple offers.
MyPoints recently upgraded its customer service tools and unfortunately, I was unable to find any previous correspondence from Ms. [redacted] to verify she had mailed the receipts for the above purchases to us for processing her Points. If Ms. [redacted] could individually forward each of the confirmation receipts that contain the vendor name, the date of purchase, order identification number and the total and subtotals for her purchases to [redacted]@mypoints.zendesk.com we will thoroughly research her complaint and award Points as required.
I sincerely apologies for this inconvenience and we hope that Ms. [redacted] will continue to be a valued MyPoints member in the future. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
MyPoints.com, Inc.
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it hard to believe that a company would go through the process of updating it's "Customer Service Tools" and in the process of doing so, delete all of its unresolved current "Customer Service" inquiries... This is now day number [redacted] of trying to get this issue resolved and I am being asked to start over at step number one for at least the third or fourth time. I will re-send all 21 email confirmations today to "[redacted]@mypoints.zendesk.com" and will hope [redacted] is the one checking them so she knows what they are in regards to. I will put "Revdex.com CASE#: XXXXXXXX" in the subject line of each email to hopefully make this less confusing for whoever gets the emails. To go an extra step further, I am also going to send a hard copy of all this correspondence as well as hard copies of all my email order confirmations to [redacted] at MyPoints Address of Record with the Revdex.com. I tried to reach MyPoints directly by phone to confirm the address I should use to send [redacted] my certified documents but when you press "O" for the operator as directed you get nothing but dead air and then are re-directed to their automated system. I tried entering her name when prompted into their directory and it says that name can't be found. I tried pressing 3 for Member Services and received an automated message asking me to leave my information and that someone will email me as soon as possible. I also just sent an email to [redacted]@mypoints.zendesk.com and [redacted]@mypointscorp.com requesting the correct address information.
Final Business Response /* (4000, 10, 2014/11/12) */
We are in the process of reviewing information provided by Ms. [redacted] on November 7th. Once our investigation is complete, we will provide a response to Ms. [redacted]'s complaint.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted] D. [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that MyPoins.com, Inc. ("MyPoints") failed to award him the proper amount...
of earned Points for a Sam's Club Unilever offer.
After reviewing Mr. [redacted]' account, I can confirm that Mr. [redacted] was awarded 3000 Points on January 28, 2015. Unfortunately, MyPoints was undergoing a corporate relocation during the month of December and we experienced some communication issues with our facsimile and telephone services. We have since corrected the issue and apologize to Mr. [redacted] for the inconvenience.
I hope this information has successfully resolved Mr. [redacted]' complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/08/11) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") has blocked her access to her...
MyPoints account.
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
A MyPoints customer service representative has been in contact with Ms. [redacted] and has subsequently reactivated her MyPoints account. Ms. [redacted] has been active on the MyPoints website as recently as yesterday, August 10, 2015
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 9, 2016/01/22) */
10,050 Points were credited to members account on 12/18/2015. Member immediately redeemed Points for 1 $50 Amazon Instant Claim code (7,900 Points) and 1 $10 Amazon Instant Claim code (1,700 Points).
Initial Business Response /* (1000, 6, 2014/03/18) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") failed to award her MyPoints account...
with the proper amount of earned points.
After reviewing Ms. [redacted]'s account and the Plege offer accepted by Ms. [redacted], I can confirm that Ms. [redacted] has received three separate 2000 Points awards for this offer, once on November 19, 2013, again on December 5, 2013 and finally on January 22, 2014. Although the offer did state that the Points awarded was a one-time offer, due to an error on our part, we have agreed to award her account an additional 12,000 points. These points will be visible in Ms. [redacted]'s account by March 25, 2014.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/06/02) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her a $10 gift card for...
enrolling in the MyPoints program and making purchases of $20.00 or more.
MyPoints earns revenue from being credited with member purchases by our partner sites. In order to be credited with purchases, members must use the MyPoints website in order to make their purchases. Once a merchant reports the purchase transaction complete, Points and other awards are then awarded to the members account.
According to our records, Ms. [redacted] opened her MyPoints account on April 21, 2015, however, Ms. [redacted] has yet to make any purchases through the MyPoints website. A copy of Ms. [redacted]'s transaction history is attached for your review.
To prevent Point-crediting issues in the future, we recommend the following:
1. Make sure the member has tracking enabled. MyPoints needs to send information to the merchant and cannot do so if the member has disabled tracking.
2. Make sure the member does not have ad blocking software like AdBlock Plus, WOT or Noscript running.
3. Make sure no other tabs or windows are open at the time the member is making the transaction.
4. Make the purchase immediately after the member clicks through MyPoints.
5. Do not click on other sites after clicking through MyPoints and prior to submitting the purchase order.
6. Never use coupons or offers not found on MyPoints.com.
This information should successfully resolve Ms. [redacted]'s complaint and we hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is NO middle ground on this issue
I complied with company directions to obtain the $10.00 gift card per the company's offer
I have spent over $200.00 with eBay & still have NOT received the gift card & the company has NOT helped me in any way
ALL I GET ARE MULTIPLE USELESS EMAILS FROM THE COMPANY
IF the company will NOT issue the $10.00 gift card per their offer they can STOP the emails & close my account And, what a waste of my time this company has been
Final Business Response /* (4000, 11, 2015/06/29) */
Please allow us to clarify further. In order to receive credit for purchases made through eBay, Ms. [redacted] must first login to the MyPoints site and locate the eBay shopping link. Once located she must click through the eBay link (making sure she is logged into her eBay account) and her purchases will be tracked by eBay and reported back to MyPoints. This is how she will need to do any shopping to ensure that she is benefiting from her MyPoints account and all of the point earning opportunities.
Since Ms. [redacted]'s purchases were not made through the process outlined above, she did not receive credit for them through MyPoints. As a good will gesture however, we have credited Ms. [redacted]'s MyPoints account with 1700 points which she can redeem for a $10 gift card of her choice.
Final Consumer Response /* (4200, 13, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
X-XX-XX
Since I do NOT work for the company so I can NOT fix technical issues
The instructions I was given by [redacted] L. MyPoints Member Service Manager DO NOT ALLOW ME TO INPUT THE NOW OVER $300.00 OF eBay PURCHASES I HAVE NOW MADE SINCE I BECAME A MEMBER OF THIS SITE 4-21-15
Company still has NOT given me the $10.00 gift card or anything else & have NOT HELPED ME FIX THE TECHNICAL ISSUES
Today X-XX-XX I sent them the below message
Being submitted X-XX-XX X:XX pm Pacific Time
By Ms [redacted]@cs.com
Per My Issue I had to file Revdex.com complaint XXXXXXXX filed X-XX-XX about not receiving the $10.00 eBay gift card per the offer when I joined 4-21-15
TECHNICAL ISSUE STILL NOT RESOLVED
I have now spent over $300.00 on eBay & have NO credit on your site
INSTEAD OF HELPING ME THE INSTRUCTIONS I WAS GIVEN DO NOT WORK TO GIVE ME THE PURCHASES I HAVE MADE & AFTER 2 MONTHS I STILL DO NOT HAVE MY $10.00 eBay GIFT CARD
SEE BELOW & KEEPING FOR MY RECORDS:
Initial Business Response /* (1000, 5, 2015/04/13) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Mr. [redacted] in connection with a missing Amazon claim code.
According to our records, Mr. [redacted] has not previously contacted the...
MyPoints customer service team regarding this matter.
eGift Card claim codes should be sent instantly to MyPoints members' email addresses. If Mr. [redacted]'s did not arrive in his inbox it may have gone into his spam folder. He can re-send it by following these steps:
Login to your MyPoints account
Move your cursor over your Username located at the top right corner
Click on Account Statement
Click on "My Activity" and select "Redemptions" from the menu
To the right of the electronic redemption is a dropdown to "Show Details"
Click on the link and check your inbox (and spam folder)
As a matter of courtesy, a MyPoints customer service representative emailed Mr. [redacted]'s claim code to the email address we have on file in ticket #XXXXX on April 13, 2015.
I hope this information has successfully resolved Mr. [redacted]'s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mypoints rep. states;
"As a matter of courtesy, a MyPoints customer service representative emailed Mr. [redacted]'s claim code to the email address we have on file in ticket #XXXXX on April 13, 2015."
I received no email from my points on 4/3/15 (and no, there was nothing in my spam folder). I have followed the instructions listed in their response numerous times, but, I have yet to receive the claim code.
I did not contact Mypoints customer service because initially, because 1) it is very difficult to find out how to get assistance from the website 2) My wife, going through the same experience, has reached out to customer service at mypoints and it has taken her months just to get a response from a real person; I decided that I did not want to go through that same experience.
Final Business Response /* (4000, 9, 2015/05/07) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint from Mr. [redacted] in connection with a missing Amazon claim code.
MyPoints has sent Mr. [redacted] the claim codes on numerous occasions as illustrated in the attached screen shot of Mr. [redacted]'s membership account. Based on this, it appears that this may be an email deliverability issue. MyPoints has reached out via email and the telephone number provided in Mr. [redacted]'s complaint. To date, we have not heard a response to our inquiries. If Mr. [redacted] can provide us with another contact method or a date and time to call him to troubleshoot his issues, we would be happy to follow up.
Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/10/21) */
Thank you Ms. [redacted] for being a valued MyPoints member. We do temporarily suspend redemption activity once a member profile has been updated to prevent fraud and unauthorized account access. Our records indicate that you did email...
verify your updated information and account access was restored. We also show that you were able to successfully redeem your points for a $10 Amazon gift card on October 6, 2015. We appreciate your loyalty and appreciation in our program.
Initial Business Response /* (1000, 5, 2015/01/14) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account with the proper amount of...
earned points in connection with a HomeAway vacation purchase.
MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. In particular, it may take up to 60 or 90 days for travel Points to be awarded due to the fact that the travel must be completed prior to Points being awarded to the member. In Ms. [redacted]'s case, MyPoints declined to award the Points to Ms. [redacted] for her purchase because the merchant indicated that the order confirmation number was incorrect.
Unfortunately, Ms. [redacted]'s correspondence and request to speak to a supervisor was improperly filed in our customer service software tools and a supervisor did not return her call per her request. Subsequently, we have awarded Ms. [redacted] the 3,570 Points she would have earned for this purchase.
We apologize for Ms. [redacted]'s customer service experience and we appreciate her patience while trying to resolve this matter. We hope that she will continue being a valued MyPoints member.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2016/01/04) */
Thank you Ms. [redacted] for being a valued MyPoints member. We had requested gift card information from the merchant and have not had a timely response, and we apologize for the delay. Our records indicate that you spoke to our gift card...
manager, [redacted], last week and the issue has been resolved. A new $50 Kohl's gift card is on its way to you now and we appreciate your patience as we worked through this issue.
Thank you for participating in the MyPoints program.
Initial Business Response /* (1000, 8, 2016/01/04) */
Thank you Ms. [redacted] for being a valued MyPoints member! We apologize for the delay in awarding your Points as we researched your issues. I am happy to report that we have deposited 19,499 Points as follows:
13,000 Points for your...
purchase on 9/24/15
9,999 Points for your purchase on 10/6/15
9,500 Points for your purchase on 10/1/15
Please note that the 9,500 Point offer on 10/1/15 was clearly advertised as being available only to the first 200 members, but we have credited you the Points anyway as a gesture of goodwill.
Thank you for participating in the MyPoints program!
Initial Business Response /* (1000, 8, 2015/09/23) */
Thank you for being a valued MyPoints member. The security of your account is very important to MyPoints and we apologize if our new security protections are frustrating to you. Our account records show that you were able to...
successfully access your account and redeem your points for a $25 Chili's Gift Card on September 17, 2015.
Please let me know if there is anything further we can assist you with. Thank you for being a loyal MyPoints member.