Initial Business Response /* (1000, 5, 2015/03/16) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints
account with the proper amount of earned points
MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant
Shortly after Ms*** initially emailed MyPoints regarding her missing points, we contacted our merchant with the confirmation information we received from Ms***Unfortunately, it may take some time to hear back from our partners on individual reporting requestsHowever, our merchant indicated that this purchase was credited to MyPoints and MyPoints awarded Ms***'s account with 1,Points on March 12, For her inconvenience, we also gifted Ms*** with an additional Goodwill PointsShe should note these Points in her account
We apologize to Ms*** for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Thank you, Ms***, for being a valued MyPoints memberWe have credited your account 3,Points for not receiving the $Buffalo Wild Wings Gift Card you redeemed forThis is the second time you have not received the $Buffalo Wild Wings Gift Card you redeemed for, so
please verify your address in your account is correct.
*** *** *** *** *** ** *** *** ***
If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/05/07) */
Complaint number: XXXXXXXX
Consumer name: *** ***
Thank you for bringing this to our attentionWe have confirmed that someone did access Mr***'s MyPoints account, redeemed his points and closed his account
We do use
security precautions to protect the integrity of our member accounts on the MyPoints siteHowever, our investigation indicates that whoever made these changes to Mr***'s account had to know his specific login credentials in order to access his account
It is important to note that in order to redeem points through MyPoints, we only send electronic redemption codes via email to the email address associated to the specific MyPoints account, and because of that, we are concerned that his personal email account may have been compromised
Mr*** has been in contact with one of our Member Service Agents who reopened his account and restored the points that were redeemed as a one-time courtesy as our Terms of Service do indicate, in part, "MyPoints is not responsible for lost or stolen rewards once issued to Member." Additionally our representative did advise Mr*** to change his password ** his personal email address as well as his MyPoints account
In order to maintain the security of any account, it is always a good practice to never use the same password *** and periodically update your account passwords ** any account that you may have to prevent this type of issue from occurringWe also recommend that if Mr*** is using the email address and password *** he previously used for his personal email account on MyPoints on any other accounts he may have, that he makes updates to those accounts as well
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 7, 2014/08/05) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** in connection with her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the
proper amount of earned points for a JCPenney and Bed Bath & Beyond purchase
MyPoints earns revenue from being credited with member purchases by our partner sites, such as JCPenney and Bed Bath & BeyondIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points
MyPoints provides a clear disclosure on the JCPenny merchant page that states "Gift card purchases or e-Certificates are not eligible for PointsCoupons not available on MyPoints may prevent Points from posting and should not be used." Ms*** clearly states in her complaint that she used coupons to make her purchases even though she was presented this notice and was required to click on "Continue" in order to proceed to the merchant's websiteA copy of the disclosure is provided for your review
According to our records, Ms*** has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using non MyPoints related coupons for her purchasesHowever, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs):
You can ensure that you'll receive purchase Points by doing the following:
Always visit MyPoints.com and click on the merchant you wish to purchase with
Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.)
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points
Based upon the Point earning requirements and the MyPoints Terms of Service which Ms*** agreed to upon the creation of her account, MyPoints is not obligated to award Ms*** for any Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies
As a matter of customer courtesy, we have awarded her Points for these two transactionsHowever, in the future, Ms*** should adhere to the rules and policies set forth on the MyPoints website
I hope this information has successfully resolved Ms***'s complaintShould your office have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 10, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never asked for a credit for Bed, Bath and Beyond, as it was BATH AND BODY WORKSIt appears Mypoints has a very lax communication with their supervisors, customer service representatives and administrationAfter much debate, I have received the points I was to receive and this individual who is responding doesn't even know it??
Very, very poor communication within this organizationI did utilize the mypoints domain correctly, but was never sent any email about the changes that took place in which they now only allow coupons from their website to be used,never ever was provided this informationSo ***, it would have been a great benefit if you provided that information and this dispute would have not happened, as I wouldn't have used it any longer
Also as this ***, who is supposed to be a Compliance Manager doesn't even know what and when she is communicating about, as it was Bath and Body Works not Bed, Bath and BeyondThe success of a company is how they treat their customers,number one thing they can do as a company and after I get my gift cardTheir policy is a new one that old customers who didn't receive the new information, wouldn't know aboutAn email to me and the hundreds of others who have had this problem, wouldn't have had itYou stop reading the disclosure when you go to the site because you have been a member for so long and have read it over and overThere was no and I repeat no indication that things had changed, until I didn't get my pointsPoor planning, communication, poor customer service
I along with others who have witnessed these ridiculous communications and inappropriate commentary will be done with utilizing mypoints
*** ***
Final Business Response /* (4000, 12, 2014/08/15) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the rebuttal filed by Ms***I apologize for mistakenly referring to "Bed, Bath & Beyond" rather than "Bath and Body Works" in our response
Based on the email communication from MyPoints Customer Service that Ms*** included in her complaint, she was provided with clarification as to why and under what circumstances points would not be awardedAdditionally she received confirmation from our staff that J.CPenney specifically awarded credit for her purchase to the coupon provider and not to MyPointsThat being the case, it also appears that as a one-time customer courtesy we did award her the points despite the fact that her purchase was ineligible
To reiterate, when a member clicks through the MyPoints service to shop at any one of our affiliates they do receive a pop up message providing details related to what restrictions may apply to that specific service, such as "using coupons not available on MyPoints may prevent points from posting and should not be used"
Although we are sorry that Ms*** had a negative experience in these cases, we hope she will understand that we cannot continue to award points for purchases that are not credited to MyPoints simply because she chose to continue to use non-MyPoints related coupons for her purchases after we specifically instructed her on the problem with doing so
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
MyPoints.com, Inc
www.mypoints.com
Final Consumer Response /* (4200, 14, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated that I received the credit for JCP and that I wasn't informed that Bath and Body works coupons weren't allowed until the dispute, just like the issue with JCPThe Bath and Body works points are completed but I will never be satisfied because of how I was never informed that outside coupons are no longer accepted, was never provided new policy information and was treated with much sarcasm,patronizing, condescending manner, by the woman above and several of the customer service repsI used to love mypoints, they had great customer service, were customer-oriented and politeThey have mde changes to their program and in turn changes to their mannerismsYou can close the complaint with a dissatisfied outcome, as no one apologized not sending the changes via email so ensure customers knew the changes in place
Initial Business Response /* (1000, 5, 2015/01/28) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account
with the proper amount of earned points
MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant
Shortly after Ms*** initially emailed MyPoints regarding her missing points, we contacted our merchant with the confirmation information we received from Ms***Unfortunately, it may take some time to hear back from our partners on individual reporting requestsHowever, our merchant indicated that this purchase was credited to MyPoints and MyPoints awarded Ms***'s account with 5,Points on January 28, She should note these Points in her account
We apologize to Ms*** for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you Mr*** for being a valued MyPoints member
MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your personal information and Points
The MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth
Unfortunately, you entered a date of birth on the website that did not match the date of birth you provided at registration (and is stored in your member profile), and the redemption process was frozen to protect your account from fraud or unauthorized access
Our records indicate that you worked with our customer service manager to update your correct date of birth and account access has been restoredOur customer service manager, ***, has reached out directly to you via telephone to confirm account access and work through any additional MyPoints account issues
Thank you for participating in the MyPoints program
Thank you, *** ***, for being a valued MyPoints memberOn April 13, 2016, we credited your account Points for your Walmart purchase.
Order ID: *** * *** for $
Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/01/23) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with
the proper amount of earned points
After reviewing Mr***'s account it appears that his Points for his Sears transaction dated December 10, were awarded to his account on January 14, He should note 5,Points in his Pending Points Balance
Mr*** should note, per the MyPoints FAQs (https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-...⇄ it may take up to days to see purchase Points reflected in your account statement due to partner merchant reporting
This information should resolve Mr***'s complaintIf you or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2014/10/07) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** in connection with his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper
amount of earned points for Amazon and Walmart purchases
MyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited, either by purchasing items ineligible for Points or by visiting the partner site by other means than directly through the MyPoints website or email, we are unable to award Points to the member
Amazon's Point earning offers change on a monthly basisMyPoints provides clear notice identifying which Amazon categories will earn PointsThe offer appears as a pop up on the MyPoints website similar to the one attached for your review
The following offers appeared for Amazon from January through June:
January Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
NFL Fan Shop (Points per dollar / 3% Cash Back)
Sports & Outdoor (Points per dollar / 3% Cash Back)
Apparel (Points per dollar / 3% Cash Back)
Stroller Store (Points per dollar / 3% Cash Back)
Car Seat Store (Points per dollar / 3% Cash Back)
Nursery Store (Points per dollar / 3% Cash Back)
Baby Activity & Gear Store* (Points per dollar / 3% Cash Back)
MyHabit (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Diapering & Wipes, Bathing & Skin Care, Monitors, Toys, Formula & Food
February Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Watches (Points per dollar / 3% Cash Back)
Jewelry (Points per dollar / 3% Cash Back)
March Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Shoes (Points per dollar / 3% Cash Back)
Handbags (Points per dollar / 3% Cash Back) - excludes luggage
Pet Supplies (Points per dollar / 3% Cash Back)
April Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Clothing* (Points per dollar / 3% Cash Back)
Baby Gear* (Points per dollar / 3% Cash Back)
Toys & Games (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Athletic Apparel/Gear, Diapering & Wipes, Bathing & Skin Care, Monitors, Formula & Food
May Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Jewelry (Points per dollar / 3% Cash Back)
Watches (Points per dollar / 3% Cash Back)
Luggage (Points per dollar / 3% Cash Back)
Musical Instruments* (Points per dollar / 3% Cash Back)
*Please note Headphones are excluded from earning Points
June Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Clothing* (Points per dollar / 3% Cash Back)
Sporting & Outdoors (Points per dollar / 3% Cash Back)
Pet Supplies (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Handbags, Jewelry, Shoes and Watches
Accordingly, the purchases identified in Mr*** complaint break down as follow:
Amazon purchases:
Order # XXX-XXXXXXX-XXXXXXX $Aug 28, - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $Aug XX XXXX - Received Points on 8/
Order # XXX-XXXXXXX-XXXXXXX $June XX XXXX - Awarded Points on 10/
Order # XXX-XXXXXXX-XXXXXXX $May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $April XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Feb XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Feb XX XXXX - Awarded Points on 10/
Order # XXX-XXXXXXX-XXXXXXX $ - Jan X XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- Feb XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- Jan X XXXX- Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Jan X XXXX - Purchase not eligible Amazon category
Walmart Purchases:
Order # XXXXXXX-XXXXXX $- April XX XXXX - No Walmart clickthru in account for 4/
Order # XXXXXXX-XXXXXX $- April XX XXXX - No Walmart clickthru in account for 4/
Order # XXXXXXX-XXXXXX $- February XX XXXX - No Walmart clickthru in account for 2/
In the future, Mr*** can ensure that Points are awarded for his purchases by closely reviewing the offers and following these steps to ensure his clickthrus and purchases are properly recorded:
Always visit MyPoints.com and click on the merchant you wish to purchase with
Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's website.)
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points
Additionally, Mr*** should note, per the MyPoints Terms of Service which he agreed to upon the creation of his account, claims regarding missing Points must be received within months after the initial purchase dateAfter months, MyPoints has no obligation to award any Points to the Member or contact the merchant for verification on the member's behalfMerchants themselves will often deny MyPoints requests to verify purchases after an extended period of time has elapsed
As a valued member, in addition to the Points awarded for his eligible Amazon purchases, MyPoints has also awarded Mr***' account with an extra Points as a matter of goodwill and appreciation for his patronage
I hope this information has successfully resolved Mr***' complaintShould your office have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 11, 2016/03/16) */
The MyPoints Facebook page is meant to be a place for our members and fans to discuss their experiences with MyPoints, as well as our promotions and offersAs such, we take the safety and comfort of all our members very seriously and
monitor this page on a regular basisPlease do not post profanity, threats, referral or other non-MyPoints links, or any comments or content that is abusive or harmful to MyPoints or our members
In order for us to maintain a positive experience, from time to time we may find it necessary to remove content, ban members from our pages and potentially notify Facebook if we find that your interactions with our page are in violation of Facebook's policiesWe simply ask that when interacting with our page you behave in a civil and respectful manner which will ensure a positive outcome for all
Ms*** was advised her comment had been deleted and provided a link to our Community GuidelinesShe continued to post comments that were disruptive and as such she has been banned from posting on our page
Initial Consumer Rebuttal /* (3000, 13, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a lieI was not disruptive at all I still have the slanderous message from my points.I never used foul language or made threats which is something the person from my points lied aboutI simply disagreed with a my points post and then was attacked by someone from my points.The response to my complaint is a total lie
Initial Business Response /* (1000, 6, 2014/10/17) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the complaint filed by Mr*** regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of
bonus Points in connection with a gift card redemption
The September email promotional bonus for 10% back on Points was in connection with an electronic gift card certificate ("e-cert") redemption and not a physical gift card redemption, which was fully explained in the email offer
Mr*** emailed MyPoints on September 29, and indicated that since there wasn't an option for a Macy's e-cert, he had redeemed a $Macy's physical card insteadA Member Care representative emailed Mr*** in return and indicated he did not receive the 10% back because he did not adhere to the bonus Points offer details and that redemption of physical gift cards were not eligible for the bonus Points
Since MyPoints does not currently offer Macy's e-certs on its website, the physical card Mr*** redeemed was not eligible for the bonus Points offer and we are unable to award any Points to Mr*** for this transaction
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/09/12) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") froze her account and failed to award her
MyPoints account with the proper amount of earned points
Ms***'s account was frozen due to abusive language in her correspondence to the MyPoints customer care staffWe have unfrozen her account and her Sears Points were awarded to her account on August 29, Ms*** will note these Points in her Pending Points Account Balance found in the My Account section of the MyPoints website
We apologize for the delay and appreciate her patience while trying to resolve this matterShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/02/17) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms***' regarding her claim that MyPoints.com, Inc("MyPoints") suspended her MyPoints account
After reviewing Ms
***' complaint, I can confirm that Ms***' account was suspended in errorWe have reinstated Ms***' account and her accumulated points remain intactAdditionally, we awarded her with goodwill points and sincerely apologize for this inconvenience
Additionally, in connection with her travel purchase, it appears that Ms*** was logged in under her daughter's MyPoints account when she purchased her travel arrangementsAlthough we are unable to transfer points from one account to another, we have credited her account with 2,Points, which is equal to the number of points that were credited to her daughter's account for the travel purchase
We value Ms*** as a MyPoints member and appreciate her bringing this matter to our attentionWe hope that she will accept our apology for the error and continue being a valued MyPoints member
I hope this information has successfully resolved Ms***' complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Hello Ms***, I am trying to assist you, but I am unable to find the receipt for your purchase in our systemCan you please submit a missing Points ticket so we can award the correct amount of Points from the correct merchant? Point amounts differ between merchantsI have included a document on how to report missing PointsPlease mark the ticket attn: ***
I have also included a report of your redemption historyYou currently have a lifetime Point total of 183,and have redeemed a total of 182,PointsYour current available Point balance is 1,Points
Initial Business Response /* (1000, 5, 2014/07/02) */
Complaint number: XXXXXXXX
Consumer name: W***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that MyPoins.com, Inc("MyPoints") has blocked his access to his MyPoints account
According to our records, Mr***'s account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under seven separate membership accountsThis is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that:
MyPoints membership and its right to use is limited to one individual per MyPoints account
MyPoints.com allows only one email address per Member
Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times
Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc
Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points."
Contrary to Mr***'s assertions, MyPoints has warned Mr*** on several occasions that he was violating the Terms of Service and has received multiple termination letters regarding his accounts and the conduct that caused his termination
This information should resolve Mr***'s complaint and MyPoints now considers this matter closed
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My family shares the device and it is not stated families can't all have accountsWe all spent lots of money with mypoints then to be cut off at renewal time ESPECIALLY when money wouldn't be spent otherwise is the fraudAll that's Asked is honor your points
Final Business Response /* (4000, 9, 2014/07/14) */
Complaint number: XXXXXXXX
Consumer name: W***
We are in receipt of the additional correspondence from Mr***
As stated in our earlier response, Mr***'s account has been terminated as a result of a violation of the MyPoints Terms of ServiceFurthermore, our fraud and abuse software has detected and recorded multiple events of Mr*** logging into seven or more accounts within mere minutes of each otherThis pattern of logins and the hour of the logins within such a short timeframe is highly unlikely to be the result of multiple family members logging into their MyPoints accounts as described in Mr***'s response
Therefore, as outlined in our initial response, the Terms of Service states: "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points."
MyPoints now considers this matter closed
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Final Consumer Response /* (4200, 11, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still say mypoints has manipulated us into spending money on purchases that would not have been made likewise without delivering on its end of the bargainAll we want is the points earned to be redeemedWe have no desire for continued membershipHow can mypoints decide how often people log in?
Initial Business Response /* (1000, 5, 2015/03/27) */
Complaint number: XXXXXXXX
Consumer name: *** J***
We are in receipt of the additional response from Mr*** regarding his claim that MyPoints.com, Inchas not provided him with Amazon eCertificate codes
According
to the information in Mr***'s membership record, the email associated with his account is ***@gator.neteCertificates codes are sent immediately upon their point redemptionHe should check this email account and, if necessary, update his MyPoints membership account with the correct email address and information to prevent any future delay of his membership services
In order to update his email account on the MyPoints website, he should follow the below instructions:
Log into your MyPoints account
Move your cursor over your Username located at the top right corner
Click Settings
Click Update Email
Enter your new email address and password
Click the Change Email button
You will be asked to verify the updated email addressPlease click the link to send a verification email to that addressYou will need to click the link in that email to confirm that you received it(Please make sure to check your spam folder if you don't see it!)
If he no longer has access to this email account, he should contact us for assistance at ***@mypoints.zendesk.com
I hope this information successfully addresses Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
Legal Department
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/11/02) */
Thank you Mr*** for being a valued MyPoints memberOn numerous occasions, we have provided Mr*** instruction on how to re-set and confirm his account information has been changedThose instructions are again provided
here:
Update the password ** the email account you have used in association to your MyPoints accountThis will ensure that you and you alone are receiving any communications we may send you
Once you have completed the update, please email us to confirm that you have made this change and we will have additional information and instructions for you
Please contact ***@mypoints.zendesk.com to confirm password *** and account access will be re-instated
We appreciate your patience as we work with you to resolve this matter
Our records show that you worked with member services on March 31, 2016, to secure your account from being accessed by a blocked IP addressYour account was opened back up after updating your email account and MyPoints account passwords on March 31, We also show that you were able to successfully redeem your Points for a $Staples gift card on April 1, If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/04/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") has blocked her access to her MyPoints account....
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Her account was subsequently unfrozen on March 24, 2015 and is currently listed in good standing.
Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
However, as a matter of customer courtesy and for her inconvenience, we have good willed her account in the amount of 9,000 points. She should note these points within her account on the MyPoints site.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/05/19) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his inability to access his account due to an error in the confirming zip code in the...
password [redacted] process. If Mr. [redacted] can confirm the date of birth associated with the account to [redacted]@mypoints.zendesk.com , a MyPoints Customer Service Representative will be able to assist him in accessing his account.
However, if he would still like to delete his account, he can reply here or at [redacted]@mypoints.com and I will remove his account on his behalf.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/03/16) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints
account with the proper amount of earned points
MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant
Shortly after Ms*** initially emailed MyPoints regarding her missing points, we contacted our merchant with the confirmation information we received from Ms***Unfortunately, it may take some time to hear back from our partners on individual reporting requestsHowever, our merchant indicated that this purchase was credited to MyPoints and MyPoints awarded Ms***'s account with 1,Points on March 12, For her inconvenience, we also gifted Ms*** with an additional Goodwill PointsShe should note these Points in her account
We apologize to Ms*** for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Thank you, Ms***, for being a valued MyPoints memberWe have credited your account 3,Points for not receiving the $Buffalo Wild Wings Gift Card you redeemed forThis is the second time you have not received the $Buffalo Wild Wings Gift Card you redeemed for, so
please verify your address in your account is correct.
*** *** *** *** *** ** *** *** ***
If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/05/07) */
Complaint number: XXXXXXXX
Consumer name: *** ***
Thank you for bringing this to our attentionWe have confirmed that someone did access Mr***'s MyPoints account, redeemed his points and closed his account
We do use
security precautions to protect the integrity of our member accounts on the MyPoints siteHowever, our investigation indicates that whoever made these changes to Mr***'s account had to know his specific login credentials in order to access his account
It is important to note that in order to redeem points through MyPoints, we only send electronic redemption codes via email to the email address associated to the specific MyPoints account, and because of that, we are concerned that his personal email account may have been compromised
Mr*** has been in contact with one of our Member Service Agents who reopened his account and restored the points that were redeemed as a one-time courtesy as our Terms of Service do indicate, in part, "MyPoints is not responsible for lost or stolen rewards once issued to Member." Additionally our representative did advise Mr*** to change his password ** his personal email address as well as his MyPoints account
In order to maintain the security of any account, it is always a good practice to never use the same password *** and periodically update your account passwords ** any account that you may have to prevent this type of issue from occurringWe also recommend that if Mr*** is using the email address and password *** he previously used for his personal email account on MyPoints on any other accounts he may have, that he makes updates to those accounts as well
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 7, 2014/08/05) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** in connection with her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the
proper amount of earned points for a JCPenney and Bed Bath & Beyond purchase
MyPoints earns revenue from being credited with member purchases by our partner sites, such as JCPenney and Bed Bath & BeyondIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points
MyPoints provides a clear disclosure on the JCPenny merchant page that states "Gift card purchases or e-Certificates are not eligible for PointsCoupons not available on MyPoints may prevent Points from posting and should not be used." Ms*** clearly states in her complaint that she used coupons to make her purchases even though she was presented this notice and was required to click on "Continue" in order to proceed to the merchant's websiteA copy of the disclosure is provided for your review
According to our records, Ms*** has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using non MyPoints related coupons for her purchasesHowever, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs):
You can ensure that you'll receive purchase Points by doing the following:
Always visit MyPoints.com and click on the merchant you wish to purchase with
Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.)
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points
Based upon the Point earning requirements and the MyPoints Terms of Service which Ms*** agreed to upon the creation of her account, MyPoints is not obligated to award Ms*** for any Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies
As a matter of customer courtesy, we have awarded her Points for these two transactionsHowever, in the future, Ms*** should adhere to the rules and policies set forth on the MyPoints website
I hope this information has successfully resolved Ms***'s complaintShould your office have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 10, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never asked for a credit for Bed, Bath and Beyond, as it was BATH AND BODY WORKSIt appears Mypoints has a very lax communication with their supervisors, customer service representatives and administrationAfter much debate, I have received the points I was to receive and this individual who is responding doesn't even know it??
Very, very poor communication within this organizationI did utilize the mypoints domain correctly, but was never sent any email about the changes that took place in which they now only allow coupons from their website to be used,never ever was provided this informationSo ***, it would have been a great benefit if you provided that information and this dispute would have not happened, as I wouldn't have used it any longer
Also as this ***, who is supposed to be a Compliance Manager doesn't even know what and when she is communicating about, as it was Bath and Body Works not Bed, Bath and BeyondThe success of a company is how they treat their customers,number one thing they can do as a company and after I get my gift cardTheir policy is a new one that old customers who didn't receive the new information, wouldn't know aboutAn email to me and the hundreds of others who have had this problem, wouldn't have had itYou stop reading the disclosure when you go to the site because you have been a member for so long and have read it over and overThere was no and I repeat no indication that things had changed, until I didn't get my pointsPoor planning, communication, poor customer service
I along with others who have witnessed these ridiculous communications and inappropriate commentary will be done with utilizing mypoints
*** ***
Final Business Response /* (4000, 12, 2014/08/15) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the rebuttal filed by Ms***I apologize for mistakenly referring to "Bed, Bath & Beyond" rather than "Bath and Body Works" in our response
Based on the email communication from MyPoints Customer Service that Ms*** included in her complaint, she was provided with clarification as to why and under what circumstances points would not be awardedAdditionally she received confirmation from our staff that J.CPenney specifically awarded credit for her purchase to the coupon provider and not to MyPointsThat being the case, it also appears that as a one-time customer courtesy we did award her the points despite the fact that her purchase was ineligible
To reiterate, when a member clicks through the MyPoints service to shop at any one of our affiliates they do receive a pop up message providing details related to what restrictions may apply to that specific service, such as "using coupons not available on MyPoints may prevent points from posting and should not be used"
Although we are sorry that Ms*** had a negative experience in these cases, we hope she will understand that we cannot continue to award points for purchases that are not credited to MyPoints simply because she chose to continue to use non-MyPoints related coupons for her purchases after we specifically instructed her on the problem with doing so
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
MyPoints.com, Inc
www.mypoints.com
Final Consumer Response /* (4200, 14, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated that I received the credit for JCP and that I wasn't informed that Bath and Body works coupons weren't allowed until the dispute, just like the issue with JCPThe Bath and Body works points are completed but I will never be satisfied because of how I was never informed that outside coupons are no longer accepted, was never provided new policy information and was treated with much sarcasm,patronizing, condescending manner, by the woman above and several of the customer service repsI used to love mypoints, they had great customer service, were customer-oriented and politeThey have mde changes to their program and in turn changes to their mannerismsYou can close the complaint with a dissatisfied outcome, as no one apologized not sending the changes via email so ensure customers knew the changes in place
Initial Business Response /* (1000, 5, 2015/01/28) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account
with the proper amount of earned points
MyPoints earns revenue from being credited with member purchases by our partner sitesPoints are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant
Shortly after Ms*** initially emailed MyPoints regarding her missing points, we contacted our merchant with the confirmation information we received from Ms***Unfortunately, it may take some time to hear back from our partners on individual reporting requestsHowever, our merchant indicated that this purchase was credited to MyPoints and MyPoints awarded Ms***'s account with 5,Points on January 28, She should note these Points in her account
We apologize to Ms*** for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you Mr*** for being a valued MyPoints member
MyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your personal information and Points
The MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birth
Unfortunately, you entered a date of birth on the website that did not match the date of birth you provided at registration (and is stored in your member profile), and the redemption process was frozen to protect your account from fraud or unauthorized access
Our records indicate that you worked with our customer service manager to update your correct date of birth and account access has been restoredOur customer service manager, ***, has reached out directly to you via telephone to confirm account access and work through any additional MyPoints account issues
Thank you for participating in the MyPoints program
Thank you, *** ***, for being a valued MyPoints memberOn April 13, 2016, we credited your account Points for your Walmart purchase.
Order ID: *** * *** for $
Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/01/23) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with
the proper amount of earned points
After reviewing Mr***'s account it appears that his Points for his Sears transaction dated December 10, were awarded to his account on January 14, He should note 5,Points in his Pending Points Balance
Mr*** should note, per the MyPoints FAQs (https://mypoints.zendesk.com/hc/en-us/articles/XXXXXXXXX-How-long-does-it-take-...⇄ it may take up to days to see purchase Points reflected in your account statement due to partner merchant reporting
This information should resolve Mr***'s complaintIf you or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2014/10/07) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** in connection with his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper
amount of earned points for Amazon and Walmart purchases
MyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited, either by purchasing items ineligible for Points or by visiting the partner site by other means than directly through the MyPoints website or email, we are unable to award Points to the member
Amazon's Point earning offers change on a monthly basisMyPoints provides clear notice identifying which Amazon categories will earn PointsThe offer appears as a pop up on the MyPoints website similar to the one attached for your review
The following offers appeared for Amazon from January through June:
January Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
NFL Fan Shop (Points per dollar / 3% Cash Back)
Sports & Outdoor (Points per dollar / 3% Cash Back)
Apparel (Points per dollar / 3% Cash Back)
Stroller Store (Points per dollar / 3% Cash Back)
Car Seat Store (Points per dollar / 3% Cash Back)
Nursery Store (Points per dollar / 3% Cash Back)
Baby Activity & Gear Store* (Points per dollar / 3% Cash Back)
MyHabit (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Diapering & Wipes, Bathing & Skin Care, Monitors, Toys, Formula & Food
February Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Watches (Points per dollar / 3% Cash Back)
Jewelry (Points per dollar / 3% Cash Back)
March Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Shoes (Points per dollar / 3% Cash Back)
Handbags (Points per dollar / 3% Cash Back) - excludes luggage
Pet Supplies (Points per dollar / 3% Cash Back)
April Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Clothing* (Points per dollar / 3% Cash Back)
Baby Gear* (Points per dollar / 3% Cash Back)
Toys & Games (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Athletic Apparel/Gear, Diapering & Wipes, Bathing & Skin Care, Monitors, Formula & Food
May Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Jewelry (Points per dollar / 3% Cash Back)
Watches (Points per dollar / 3% Cash Back)
Luggage (Points per dollar / 3% Cash Back)
Musical Instruments* (Points per dollar / 3% Cash Back)
*Please note Headphones are excluded from earning Points
June Offer
Earn Points per dollar when you shop at any of the following Amazon departments:
Clothing* (Points per dollar / 3% Cash Back)
Sporting & Outdoors (Points per dollar / 3% Cash Back)
Pet Supplies (Points per dollar / 3% Cash Back)
*Please note that the following items are excluded from earning Points: Handbags, Jewelry, Shoes and Watches
Accordingly, the purchases identified in Mr*** complaint break down as follow:
Amazon purchases:
Order # XXX-XXXXXXX-XXXXXXX $Aug 28, - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $Aug XX XXXX - Received Points on 8/
Order # XXX-XXXXXXX-XXXXXXX $June XX XXXX - Awarded Points on 10/
Order # XXX-XXXXXXX-XXXXXXX $May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ May XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $April XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- March XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Feb XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Feb XX XXXX - Awarded Points on 10/
Order # XXX-XXXXXXX-XXXXXXX $ - Jan X XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- Feb XX XXXX - Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $- Jan X XXXX- Purchase not eligible Amazon category
Order # XXX-XXXXXXX-XXXXXXX $ - Jan X XXXX - Purchase not eligible Amazon category
Walmart Purchases:
Order # XXXXXXX-XXXXXX $- April XX XXXX - No Walmart clickthru in account for 4/
Order # XXXXXXX-XXXXXX $- April XX XXXX - No Walmart clickthru in account for 4/
Order # XXXXXXX-XXXXXX $- February XX XXXX - No Walmart clickthru in account for 2/
In the future, Mr*** can ensure that Points are awarded for his purchases by closely reviewing the offers and following these steps to ensure his clickthrus and purchases are properly recorded:
Always visit MyPoints.com and click on the merchant you wish to purchase with
Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's website.)
Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points
Additionally, Mr*** should note, per the MyPoints Terms of Service which he agreed to upon the creation of his account, claims regarding missing Points must be received within months after the initial purchase dateAfter months, MyPoints has no obligation to award any Points to the Member or contact the merchant for verification on the member's behalfMerchants themselves will often deny MyPoints requests to verify purchases after an extended period of time has elapsed
As a valued member, in addition to the Points awarded for his eligible Amazon purchases, MyPoints has also awarded Mr***' account with an extra Points as a matter of goodwill and appreciation for his patronage
I hope this information has successfully resolved Mr***' complaintShould your office have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 11, 2016/03/16) */
The MyPoints Facebook page is meant to be a place for our members and fans to discuss their experiences with MyPoints, as well as our promotions and offersAs such, we take the safety and comfort of all our members very seriously and
monitor this page on a regular basisPlease do not post profanity, threats, referral or other non-MyPoints links, or any comments or content that is abusive or harmful to MyPoints or our members
In order for us to maintain a positive experience, from time to time we may find it necessary to remove content, ban members from our pages and potentially notify Facebook if we find that your interactions with our page are in violation of Facebook's policiesWe simply ask that when interacting with our page you behave in a civil and respectful manner which will ensure a positive outcome for all
Ms*** was advised her comment had been deleted and provided a link to our Community GuidelinesShe continued to post comments that were disruptive and as such she has been banned from posting on our page
Initial Consumer Rebuttal /* (3000, 13, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a lieI was not disruptive at all I still have the slanderous message from my points.I never used foul language or made threats which is something the person from my points lied aboutI simply disagreed with a my points post and then was attacked by someone from my points.The response to my complaint is a total lie
Initial Business Response /* (1000, 6, 2014/10/17) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the complaint filed by Mr*** regarding his claim that MyPoints.com, Inc("MyPoints") failed to award his MyPoints account with the proper amount of
bonus Points in connection with a gift card redemption
The September email promotional bonus for 10% back on Points was in connection with an electronic gift card certificate ("e-cert") redemption and not a physical gift card redemption, which was fully explained in the email offer
Mr*** emailed MyPoints on September 29, and indicated that since there wasn't an option for a Macy's e-cert, he had redeemed a $Macy's physical card insteadA Member Care representative emailed Mr*** in return and indicated he did not receive the 10% back because he did not adhere to the bonus Points offer details and that redemption of physical gift cards were not eligible for the bonus Points
Since MyPoints does not currently offer Macy's e-certs on its website, the physical card Mr*** redeemed was not eligible for the bonus Points offer and we are unable to award any Points to Mr*** for this transaction
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2014/09/12) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that MyPoints.com, Inc("MyPoints") froze her account and failed to award her
MyPoints account with the proper amount of earned points
Ms***'s account was frozen due to abusive language in her correspondence to the MyPoints customer care staffWe have unfrozen her account and her Sears Points were awarded to her account on August 29, Ms*** will note these Points in her Pending Points Account Balance found in the My Account section of the MyPoints website
We apologize for the delay and appreciate her patience while trying to resolve this matterShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/02/17) */
Complaint number: XXXXXXXX
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms***' regarding her claim that MyPoints.com, Inc("MyPoints") suspended her MyPoints account
After reviewing Ms
***' complaint, I can confirm that Ms***' account was suspended in errorWe have reinstated Ms***' account and her accumulated points remain intactAdditionally, we awarded her with goodwill points and sincerely apologize for this inconvenience
Additionally, in connection with her travel purchase, it appears that Ms*** was logged in under her daughter's MyPoints account when she purchased her travel arrangementsAlthough we are unable to transfer points from one account to another, we have credited her account with 2,Points, which is equal to the number of points that were credited to her daughter's account for the travel purchase
We value Ms*** as a MyPoints member and appreciate her bringing this matter to our attentionWe hope that she will accept our apology for the error and continue being a valued MyPoints member
I hope this information has successfully resolved Ms***' complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Hello Ms***, I am trying to assist you, but I am unable to find the receipt for your purchase in our systemCan you please submit a missing Points ticket so we can award the correct amount of Points from the correct merchant? Point amounts differ between merchantsI have included a document on how to report missing PointsPlease mark the ticket attn: ***
I have also included a report of your redemption historyYou currently have a lifetime Point total of 183,and have redeemed a total of 182,PointsYour current available Point balance is 1,Points
Initial Business Response /* (1000, 5, 2014/07/02) */
Complaint number: XXXXXXXX
Consumer name: W***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that MyPoins.com, Inc("MyPoints") has blocked his access to his MyPoints account
According to our records, Mr***'s account was flagged by our Fraud and Abuse Team for accessing the MyPoints website from the same device and IP number under seven separate membership accountsThis is a violation of the MyPoints Terms of Service, which specifically outlines under the Terms of Participation that:
MyPoints membership and its right to use is limited to one individual per MyPoints account
MyPoints.com allows only one email address per Member
Member agrees to provide only true and accurate information to MyPoints (including to its advertisers and partners) at all times
Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of MyPoints or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with MyPoints award links, etc
Per the MyPoints Terms of Service, "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points."
Contrary to Mr***'s assertions, MyPoints has warned Mr*** on several occasions that he was violating the Terms of Service and has received multiple termination letters regarding his accounts and the conduct that caused his termination
This information should resolve Mr***'s complaint and MyPoints now considers this matter closed
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My family shares the device and it is not stated families can't all have accountsWe all spent lots of money with mypoints then to be cut off at renewal time ESPECIALLY when money wouldn't be spent otherwise is the fraudAll that's Asked is honor your points
Final Business Response /* (4000, 9, 2014/07/14) */
Complaint number: XXXXXXXX
Consumer name: W***
We are in receipt of the additional correspondence from Mr***
As stated in our earlier response, Mr***'s account has been terminated as a result of a violation of the MyPoints Terms of ServiceFurthermore, our fraud and abuse software has detected and recorded multiple events of Mr*** logging into seven or more accounts within mere minutes of each otherThis pattern of logins and the hour of the logins within such a short timeframe is highly unlikely to be the result of multiple family members logging into their MyPoints accounts as described in Mr***'s response
Therefore, as outlined in our initial response, the Terms of Service states: "MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this AgreementMember understands and agrees disabling of membership will result in Member's inability to redeem and/or earn PointsMember understands and agrees termination of membership will result in the cancellation of all of Member's Points."
MyPoints now considers this matter closed
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
www.mypoints.com
Final Consumer Response /* (4200, 11, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still say mypoints has manipulated us into spending money on purchases that would not have been made likewise without delivering on its end of the bargainAll we want is the points earned to be redeemedWe have no desire for continued membershipHow can mypoints decide how often people log in?
Initial Business Response /* (1000, 5, 2015/03/27) */
Complaint number: XXXXXXXX
Consumer name: *** J***
We are in receipt of the additional response from Mr*** regarding his claim that MyPoints.com, Inchas not provided him with Amazon eCertificate codes
According
to the information in Mr***'s membership record, the email associated with his account is ***@gator.neteCertificates codes are sent immediately upon their point redemptionHe should check this email account and, if necessary, update his MyPoints membership account with the correct email address and information to prevent any future delay of his membership services
In order to update his email account on the MyPoints website, he should follow the below instructions:
Log into your MyPoints account
Move your cursor over your Username located at the top right corner
Click Settings
Click Update Email
Enter your new email address and password
Click the Change Email button
You will be asked to verify the updated email addressPlease click the link to send a verification email to that addressYou will need to click the link in that email to confirm that you received it(Please make sure to check your spam folder if you don't see it!)
If he no longer has access to this email account, he should contact us for assistance at ***@mypoints.zendesk.com
I hope this information successfully addresses Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@mypointscorp.com
Sincerely,
*** ***
SrIP & Marketing Compliance Manager
Legal Department
www.mypoints.com
Initial Business Response /* (1000, 8, 2015/11/02) */
Thank you Mr*** for being a valued MyPoints memberOn numerous occasions, we have provided Mr*** instruction on how to re-set and confirm his account information has been changedThose instructions are again provided
here:
Update the password ** the email account you have used in association to your MyPoints accountThis will ensure that you and you alone are receiving any communications we may send you
Once you have completed the update, please email us to confirm that you have made this change and we will have additional information and instructions for you
Please contact ***@mypoints.zendesk.com to confirm password *** and account access will be re-instated
We appreciate your patience as we work with you to resolve this matter
Our records show that you worked with member services on March 31, 2016, to secure your account from being accessed by a blocked IP addressYour account was opened back up after updating your email account and MyPoints account passwords on March 31, We also show that you were able to successfully redeem your Points for a $Staples gift card on April 1, If you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response /* (1000, 5, 2015/04/03) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoins.com, Inc. ("MyPoints") has blocked her access to her MyPoints account....
Upon review of Ms. [redacted]'s account, it appears that one of Ms. [redacted]'s login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her account. This measure is enacted in order to protect the integrity of our members' accounts. Her account was subsequently unfrozen on March 24, 2015 and is currently listed in good standing.
Per the MyPoints Terms of Service, which Ms. [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues.
However, as a matter of customer courtesy and for her inconvenience, we have good willed her account in the amount of 9,000 points. She should note these points within her account on the MyPoints site.
I hope this information has successfully resolved Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@mypointscorp.com.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com
Initial Business Response /* (1000, 5, 2015/05/19) */
Complaint number: XXXXXXXX
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his inability to access his account due to an error in the confirming zip code in the...
password [redacted] process. If Mr. [redacted] can confirm the date of birth associated with the account to [redacted]@mypoints.zendesk.com , a MyPoints Customer Service Representative will be able to assist him in accessing his account.
However, if he would still like to delete his account, he can reply here or at [redacted]@mypoints.com and I will remove his account on his behalf.
Sincerely,
[redacted]
Sr. IP & Marketing Compliance Manager
www.mypoints.com