Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") has blocked her access to her MyPoints account Upon review of Ms [redacted] 's account, it appears that one of Ms [redacted] 's login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her accountThis measure is enacted in order to protect the integrity of our members' accountsPer the MyPoints Terms of Service, which Ms [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues A MyPoints customer service representative has been in contact with Ms [redacted] and has subsequently reactivated her MyPoints accountMs [redacted] has been active on the MyPoints website as recently as yesterday, August 10, I hope this information has successfully resolved Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Thank you, Ms [redacted] for being a valued MyPoints memberOur records show that you worked with member services on ticket # [redacted] on this issue, and was informed by member services that your account was reopened after several attempts to have you update your password from your account being compromisedYou have declined to respond to our emails and so we have gone ahead and removed the block with the caveat that MyPoints will not be liable should future unauthorized access occurIf you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a WWEShop.com purchase In researching this case, we can verify from Ms [redacted] confirmation emails that she has previously provided us that she made her trip purchases through the WWE.com website and not through the WWEShop.comWhen we attempted to duplicate Ms [redacted] experience, we clicked through the MyPoints website to the WWEShop.com site; however we noticed the only way to purchase tickets is to click the tab on the top of the WWEShop.com site which then redirects the user to the WWE.com websiteMyPoints commercial relationship is only with WWEShop.com and not WWE.com Additionally, when members click on the WWEShop.com offers from the MyPoints website they are presented with a pop up notification that states "Points will only be awarded for purchases made on WWEShop.comNo Points will be awarded for Gift Purchases, tickets, magazines or auction purchases." I have attached a copy of this notification for your review MyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon/offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points This information should successfully resolve Ms [redacted] ' complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, I never said I made my purchases through WWE.com; I have always maintained that my purchases were made through WWEShop.comIf you happened to see 'WWE.com' in an e-mail, it was likely an auto-complete induced typo, as it is not a shopping site and there is generally nothing to purchase there Secondly, nobody reads anything but the word 'continue' in those pop-upsIf anyone read them, then every one of your customer service representatives would've been able to tell me from the very start that tickets were not a covered sale instead of making me jump through hoops for the past three years; I wouldn't have an e-mail conversation a mile long and we wouldn't be having this conversation Thirdly, WWE Travel packages are only available twice a year through WWEShop, and without a VIP invitation, you wouldn't be able to duplicate my shopping experienceHad you called the customer service number provided, the travel package manager would've gladly told you thatI open my invitation and add the package to my WWEShop cart (you must use your invitation to access the exclusive limited pre-sale), open the mypoints link and follow it back to my WWEShop cart in a new window and use it to check out; often sacrificing better seating due to slower processing I think at the very least, I should be credited the points for this year since I was told more than once by your representatives that if I followed their specific instructions, which I did, I would beAfter all your representatives have put me through, it wouldn't be fair to send me away empty handed Final Business Response / [redacted] (4000, 9, 2014/07/02) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the secondary response from Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a WWEShop.com purchase As stated in our earlier response, Ms [redacted] purchased her tickets through the WWE.com website and not our partner, WWEShop.comAdditionally, a disclosure notice was clearly displayed that indicated that Points would not be awarded for ticket purchases As such, MyPoints is not able to award any Points to Ms [redacted] account for this purchase Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com Final Consumer Response / [redacted] (4200, 11, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) So that's it? You're not even going to acknowledge your fault in this whole ugly mess? Really? No promise of employee education? No apology for your service agents who, even amidst our Revdex.com mediation, are still e-mailing me about how they're 'looking into my situation and will get back to me ASAP...'? Not even so much as the obligatory 'customer satisfaction is our top priority and we will do our best to prevent a similar event from happening again in the future...' spiel? How very unfortunatea little bit of humility and a genuine apology would've gone a long way
Initial Business Response / [redacted] (1000, 8, 2015/10/21) */ Thank you Ms [redacted] for being a valued MyPoints memberYour date of birth has been updated in your profile, your account access restored and you are now able to redeem your PointsWe appreciate your loyalty to the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Thank you Ms [redacted] for being a valued MyPoints memberMyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your information and PointsThe MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birthUnfortunately, you entered a date of birth on the website that did not match the date of birth you submitted during registration, and which is stored in the member profileWhen that happens, the redemption process is frozen to protect your account from fraud or unauthorized access Our records show that you worked with member services on January 12, to update and correct your date of birth, and account access was restoredWe also show that you were able to successfully redeem your Points for one $The Children's Place gift card on January 12, If you need anything further, please reach out directly to MyPoints member services Thank you for participating in the MyPoints program
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I do dispute the fact that they attempted to contact meI wouldn't have wasted my time filing the complaint if they had contacted me, regardless of the outcome.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/01/15) */ We can confirm you purchased an eGift cardSwappable does not mail eGift cardsRather, we place the eGift card codes within your Swappable accountThe eGift card codes are available for immediate use You can retrieve your eGift Card purchase by visiting your Swappable Wallet via the following link [redacted] Click on the image of the eGift Card you purchased Follow the redemption instructions on the eGift Card details page 1,Points were credited to the account on 9/25/
Initial Business Response / [redacted] (1000, 8, 2015/01/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the RevDex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account... with the proper amount of earned points. MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. After investigating Ms. [redacted] 's complaint, MyPoints has awarded the following points for the below transactions to her account: No More Rack #XXXXXXXX - Points awarded 1-27 for $55 (+110) No More Rack #XXXXXXXX - Points awarded 1-27 for $19 (+76) Groupon (no order ID) 12-3 - Points awarded 1-27 for $6.99 (8PPD = +59) Groupon (no order ID) 12-3 - Points awarded 1-27 for $12.99 (8PPD = +103 ) Groupon = +XXX - X-XX member received +233 Goodwill Points Overstock #XXXXXXXXX - Points awarded 1-27 for $120.50 (+1205) Walmart #XXXXXXX-XXXXXX XX-X Points awarded 1-27 (12PPD) $12.97 = +155 Walmart #XXXXXXX-XXXXXX XX-X Points awarded 1-27 (12PPD) $15.80= +189 Walmart #XXXXXXX-XXXXXX XX-XX Points awarded 1-27 (12PPD) $59 = +708 We apologize for the delay and appreciate Ms. [redacted] 's patience while we try to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com. Sincerely, [redacted] Sr. IP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ms. [redacted] : Thank you for finally responding to me after me trying to get someone through customer service to help me over the past month with no luck. While I appreciate your crediting my account the missing points it appears that you still have not credited everything. Below is everything that you guys missed that has previously been reported multiple times along with new additions that I do not see in my account history. Kindly explain either why these were not added or when I can expect them to be added. 01/11/2015 Walmart Order #XXXXXXX-XXXXXX $17.98 01/09/2015 eBay Order #XXXXXXXXXXXX $17.97 01/09/2015 eBay Order #XXXXXXXXXXXX $14.99 01/09/2015 eBay Order #XXXXXXXXXXXX $5.99 01/09/2015 eBay Order #XXXXXXXXXXXX $15.00 01/07/2015 eBay Order #XXXXXXXXXXXX $29.95 01/06/2015 eBay Order#XXXXXXXXXXXX $23.53 12/26/2014 Target Order #XXXXXXXXXXXX $63.63 12/26/2014 Walmart Order #XXXXXXX-XXXXXX $27.19 12/17/2014 Walmart Order #XXXXXXXXXXXXX $59.00 Not to mention these new ones that I don't see in my history either: 1/13/2015 - Walmart Order #XXXXXXX-XXXXXX $17.98 1/15/15 - Ebay Item #XXXXXXXXXXXX $14.99 1/15/15 - Ebay - Item #XXXXXXXXXXXX $15.00 1/15/15 - Ebay - Item #XXXXXXXXXXXX $5.99 1/28/15 - NoMoreRack.com Order #XXXXXXXX $44.00 Sincerely, [redacted] Final Business Response / [redacted] (4000, 20, 2015/04/16) */ MyPoints stands by its previous response and will not award points for offers that were completed using a competing website. MyPoints now considers this matter closed. Final Consumer Response / [redacted] (4200, 22, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know where or how the type came through. I went through mypoints. Mypoints is just trying to cheat me out of points.
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points After reviewing Ms [redacted] 's account it appears that she was originally credited with the Points for her HSN purchase, however, due to a duplicate reporting issue, her Points were subsequently subtracted from her accountHowever, we were able to confirm with our partner that Ms [redacted] 's purchase was a legitimate transaction and we awarded her account with Points on October 23, She should note these Points in her account We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2014/06/18) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] in connection with her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points for various Office Depot purchases MyPoints earns revenue from being credited with member purchases by our partner sites, such as Office DepotIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points Ms [redacted] clearly states in her complaint that she used coupons to make her purchases and since Office Depot is not crediting MyPoints with these purchases, we are unable to award her any Points According to our records, Ms [redacted] has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using a coupon for her Office Depot purchasesHowever, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs): You can ensure that you'll receive purchase Points by doing the following: Always visit MyPoints.com and click on the merchant you wish to purchase with Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.) Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points Based upon the Point earning requirements and the MyPoints Terms of Service which Ms [redacted] agreed to upon the creation of her account, MyPoints is not obligated to award Ms [redacted] for any additional Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies I hope this information has successfully resolved Ms***' complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points After reviewing Ms [redacted] 's account, I can confirm that Points were awarded to Ms [redacted] 's account on December 10, She should note these Points in her account We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2015/09/23) */ Thank you for being a valued MyPoints memberThe security of your account is very important to MyPoints and we apologize if our new security protections are frustrating to youOur account records show that you were able to successfully access your account and redeem your points for a $Chili's Gift Card on September 17, Please let me know if there is anything further we can assist you withThank you for being a loyal MyPoints member
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint from Mr [redacted] in connection with a missing Amazon claim code According to our records, Mr [redacted] has not previously contacted the MyPoints customer service team regarding this matter eGift Card claim codes should be sent instantly to MyPoints members' email addressesIf Mr [redacted] 's did not arrive in his inbox it may have gone into his spam folderHe can re-send it by following these steps: Login to your MyPoints account Move your cursor over your Username located at the top right corner Click on Account Statement Click on "My Activity" and select "Redemptions" from the menu To the right of the electronic redemption is a dropdown to "Show Details" Click on the link and check your inbox (and spam folder) As a matter of courtesy, a MyPoints customer service representative emailed Mr [redacted] 's claim code to the email address we have on file in ticket #XXXXX on April 13, I hope this information has successfully resolved Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mypoints repstates; "As a matter of courtesy, a MyPoints customer service representative emailed Mr [redacted] 's claim code to the email address we have on file in ticket #XXXXX on April 13, 2015." I received no email from my points on 4/3/(and no, there was nothing in my spam folder)I have followed the instructions listed in their response numerous times, but, I have yet to receive the claim code I did not contact Mypoints customer service because initially, because 1) it is very difficult to find out how to get assistance from the website 2) My wife, going through the same experience, has reached out to customer service at mypoints and it has taken her months just to get a response from a real person; I decided that I did not want to go through that same experience Final Business Response / [redacted] (4000, 9, 2015/05/07) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint from Mr [redacted] in connection with a missing Amazon claim code MyPoints has sent Mr [redacted] the claim codes on numerous occasions as illustrated in the attached screen shot of Mr [redacted] 's membership accountBased on this, it appears that this may be an email deliverability issueMyPoints has reached out via email and the telephone number provided in Mr [redacted] 's complaintTo date, we have not heard a response to our inquiriesIf Mr [redacted] can provide us with another contact method or a date and time to call him to troubleshoot his issues, we would be happy to follow up Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points According to our records, Ms***'s account was awarded points on April 14, for her Barnes & Noble gift card purchaseA screen shot of her membership record indicating these points have been awarded is attached for your review This information should successfully resolve Ms [redacted] complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Case number: XXXXXXXX Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Mr [redacted] regarding his claim that he was unable to contact the MyPoints.com, Inc("MyPoints") customer service department via telephone MyPoints has recently moved office locations and unfortunately, is experiencing some technical issues related to its phone systemsHowever, if Mr [redacted] would contact the customer service team using [redacted] @mypoints.zendesk.com we would be happy to assist Mr [redacted] with any issues he is currently experiencing I sincerely apologies for this inconvenience and we hope to hear from Mr [redacted] soonShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] MyPoints.com, Inc www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Thank you Mr [redacted] for being a valued MyPoints member and for bringing the missing Points to our attentionAs of December 1, your account has been credited Points and the Points are available for immediate use We apologize for the delay and thank you for participating in the MyPoints program!
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points for three separate Priceline purchases After reviewing Ms [redacted] 's account and verifying her March 14, purchase for her Priceline Order #XXX-XXX-XXX-XX, I can confirm that her account was awarded Points on October 2, for her purchaseThe original offer was for Points per dollar spent and not Points as referenced in her complaintShe should note these Points in her account However, we are unable to verify the purchases for the other two Priceline purchasesIn order to confirm and award these Points to her account, we will need for Ms [redacted] to forward the confirmation receipts that include the exact dates of purchase and the amount of the purchases to [redacted] @mypoints.zendesk.com We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you for sending us a copy of your drivers license so that we can verify your date of birth and identityWe have updated your birth date and removed the hold from your MyPoints accountYou should be able to access your account now and redeem your points, please let us know if you have any further questionsThank you for being a valued MyPoints member Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They treat customers so wrong, I personally endure thatThey are disrespectful, never respond to my emails, never call back, people need to see the real Mypoints.com is such a scam, if we don't contact Revdex.com, they would never give us what supposed to belong to usIt's a kind of robbing people of their money I don't understand why Revdex.com rate them A+They should be out of business for a long time ago However, I thank you Revdex.com for interfering on this matterI appreciate you, Revdex.com, GOD BLESS YOU! Final Business Response / [redacted] (4000, 9, 2015/09/30) */ We are sorry that Ms [redacted] is not satisfied with our free membership programOur records indicate that Ms [redacted] was able to successfully access her MyPoints account and redeem her points on September (PayPal and Amazon), September (Charity Impact) and again on September (Charity Impact)Ms [redacted] then voluntarily closed her MyPoints account and is no longer a member of the MyPoints programWe regret that she did not find our program valuable or usefulThank you Final Consumer Response / [redacted] (4200, 11, 2015/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course I'm not satisfied with MyPoints and never will beThey are so disrespectful, they didn't take care of the situation when it arisedThey purposely ignored my emails and phone callsUntil I contacted Revdex.com, they responded to the issueAfter that, of course I was able to redeem my rewardsI of course closed my account because of their awful serviceI've seen bad reviews about them, not surprisingly, similar to my situationThey shouldn't be rated A+ on Revdex.com, so people would know not to get involved with this disgusting business Anyhow, thanks much to Revdex.com for helping me
Initial Business Response / [redacted] (1000, 8, 2016/01/04) */ Thank you Ms [redacted] for being a valued MyPoints member! We apologize for the delay in awarding your Points as we researched your issuesI am happy to report that we have deposited 19,Points as follows: 13,Points for your purchase on 9/24/ 9,Points for your purchase on 10/6/ 9,Points for your purchase on 10/1/ Please note that the 9,Point offer on 10/1/was clearly advertised as being available only to the first members, but we have credited you the Points anyway as a gesture of goodwill Thank you for participating in the MyPoints program!
Besides the negative review I see on this website I have seen others here and there on other websites I had a very positive experience and want to post it I had a problem ordering a gift card and when I contacted My Points I heard back promptly Calling them does seem problematic - I was asked to leave a message but chose not to after reading that that can be frustrating - I just used the "Contact Us" link The person who responded initially- (***, I learned later) was great - she stuck with me as I wrote back a few times with followup issues and questions and she responded promptly each time My issue was resolved and I really am appreciative to ***, and she deserves compliments for her attentiveness to me I have had a couple of other questions over the years about points being credited and never had a problem getting responses So I want people to know that I believe My Points is doing a good job!
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") has blocked her access to her MyPoints account Upon review of Ms [redacted] 's account, it appears that one of Ms [redacted] 's login and redemption attempts on the MyPoints website triggered a security precaution which temporarily froze her accountThis measure is enacted in order to protect the integrity of our members' accountsPer the MyPoints Terms of Service, which Ms [redacted] agreed to upon her enrollment and continued use of our program, we have the right to delay or withhold awarding of Points or reward redemptions if for any reason our systems detect potential fraud issues A MyPoints customer service representative has been in contact with Ms [redacted] and has subsequently reactivated her MyPoints accountMs [redacted] has been active on the MyPoints website as recently as yesterday, August 10, I hope this information has successfully resolved Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Thank you, Ms [redacted] for being a valued MyPoints memberOur records show that you worked with member services on ticket # [redacted] on this issue, and was informed by member services that your account was reopened after several attempts to have you update your password from your account being compromisedYou have declined to respond to our emails and so we have gone ahead and removed the block with the caveat that MyPoints will not be liable should future unauthorized access occurIf you need anything further, please reach out directly to MyPoints member services.Thank you for participating in the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a WWEShop.com purchase In researching this case, we can verify from Ms [redacted] confirmation emails that she has previously provided us that she made her trip purchases through the WWE.com website and not through the WWEShop.comWhen we attempted to duplicate Ms [redacted] experience, we clicked through the MyPoints website to the WWEShop.com site; however we noticed the only way to purchase tickets is to click the tab on the top of the WWEShop.com site which then redirects the user to the WWE.com websiteMyPoints commercial relationship is only with WWEShop.com and not WWE.com Additionally, when members click on the WWEShop.com offers from the MyPoints website they are presented with a pop up notification that states "Points will only be awarded for purchases made on WWEShop.comNo Points will be awarded for Gift Purchases, tickets, magazines or auction purchases." I have attached a copy of this notification for your review MyPoints earns revenue from being credited with member purchases by our partner sitesIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon/offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points This information should successfully resolve Ms [redacted] ' complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, I never said I made my purchases through WWE.com; I have always maintained that my purchases were made through WWEShop.comIf you happened to see 'WWE.com' in an e-mail, it was likely an auto-complete induced typo, as it is not a shopping site and there is generally nothing to purchase there Secondly, nobody reads anything but the word 'continue' in those pop-upsIf anyone read them, then every one of your customer service representatives would've been able to tell me from the very start that tickets were not a covered sale instead of making me jump through hoops for the past three years; I wouldn't have an e-mail conversation a mile long and we wouldn't be having this conversation Thirdly, WWE Travel packages are only available twice a year through WWEShop, and without a VIP invitation, you wouldn't be able to duplicate my shopping experienceHad you called the customer service number provided, the travel package manager would've gladly told you thatI open my invitation and add the package to my WWEShop cart (you must use your invitation to access the exclusive limited pre-sale), open the mypoints link and follow it back to my WWEShop cart in a new window and use it to check out; often sacrificing better seating due to slower processing I think at the very least, I should be credited the points for this year since I was told more than once by your representatives that if I followed their specific instructions, which I did, I would beAfter all your representatives have put me through, it wouldn't be fair to send me away empty handed Final Business Response / [redacted] (4000, 9, 2014/07/02) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the secondary response from Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points in connection with a WWEShop.com purchase As stated in our earlier response, Ms [redacted] purchased her tickets through the WWE.com website and not our partner, WWEShop.comAdditionally, a disclosure notice was clearly displayed that indicated that Points would not be awarded for ticket purchases As such, MyPoints is not able to award any Points to Ms [redacted] account for this purchase Sincerely, [redacted] SrIP & Marketing Compliance Manager MyPoints.com, Inc www.mypoints.com Final Consumer Response / [redacted] (4200, 11, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) So that's it? You're not even going to acknowledge your fault in this whole ugly mess? Really? No promise of employee education? No apology for your service agents who, even amidst our Revdex.com mediation, are still e-mailing me about how they're 'looking into my situation and will get back to me ASAP...'? Not even so much as the obligatory 'customer satisfaction is our top priority and we will do our best to prevent a similar event from happening again in the future...' spiel? How very unfortunatea little bit of humility and a genuine apology would've gone a long way
Initial Business Response / [redacted] (1000, 8, 2015/10/21) */ Thank you Ms [redacted] for being a valued MyPoints memberYour date of birth has been updated in your profile, your account access restored and you are now able to redeem your PointsWe appreciate your loyalty to the MyPoints program
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Thank you Ms [redacted] for being a valued MyPoints memberMyPoints has recently implemented new security measures (such as date of birth verification in the redemption process) to protect your information and PointsThe MyPoints Terms of Service (which you agreed to during the registration process) requires all members to submit and maintain correct and accurate profile information, including date of birthUnfortunately, you entered a date of birth on the website that did not match the date of birth you submitted during registration, and which is stored in the member profileWhen that happens, the redemption process is frozen to protect your account from fraud or unauthorized access Our records show that you worked with member services on January 12, to update and correct your date of birth, and account access was restoredWe also show that you were able to successfully redeem your Points for one $The Children's Place gift card on January 12, If you need anything further, please reach out directly to MyPoints member services Thank you for participating in the MyPoints program
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I do dispute the fact that they attempted to contact meI wouldn't have wasted my time filing the complaint if they had contacted me, regardless of the outcome.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/01/15) */ We can confirm you purchased an eGift cardSwappable does not mail eGift cardsRather, we place the eGift card codes within your Swappable accountThe eGift card codes are available for immediate use You can retrieve your eGift Card purchase by visiting your Swappable Wallet via the following link [redacted] Click on the image of the eGift Card you purchased Follow the redemption instructions on the eGift Card details page 1,Points were credited to the account on 9/25/
Initial Business Response / [redacted] (1000, 8, 2015/01/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the RevDex.com Complaint filed by Ms. [redacted] regarding her claim that MyPoints.com, Inc. ("MyPoints") failed to award her MyPoints account... with the proper amount of earned points. MyPoints earns revenue from being credited with member purchases by our partner sites. Points are not awarded to members until their purchases and/or transactions are reported as being completed via the MyPoints website by the merchant. After investigating Ms. [redacted] 's complaint, MyPoints has awarded the following points for the below transactions to her account: No More Rack #XXXXXXXX - Points awarded 1-27 for $55 (+110) No More Rack #XXXXXXXX - Points awarded 1-27 for $19 (+76) Groupon (no order ID) 12-3 - Points awarded 1-27 for $6.99 (8PPD = +59) Groupon (no order ID) 12-3 - Points awarded 1-27 for $12.99 (8PPD = +103 ) Groupon = +XXX - X-XX member received +233 Goodwill Points Overstock #XXXXXXXXX - Points awarded 1-27 for $120.50 (+1205) Walmart #XXXXXXX-XXXXXX XX-X Points awarded 1-27 (12PPD) $12.97 = +155 Walmart #XXXXXXX-XXXXXX XX-X Points awarded 1-27 (12PPD) $15.80= +189 Walmart #XXXXXXX-XXXXXX XX-XX Points awarded 1-27 (12PPD) $59 = +708 We apologize for the delay and appreciate Ms. [redacted] 's patience while we try to resolve this matter. We hope that she will continue being a valued MyPoints member. In the meantime, should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com. Sincerely, [redacted] Sr. IP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ms. [redacted] : Thank you for finally responding to me after me trying to get someone through customer service to help me over the past month with no luck. While I appreciate your crediting my account the missing points it appears that you still have not credited everything. Below is everything that you guys missed that has previously been reported multiple times along with new additions that I do not see in my account history. Kindly explain either why these were not added or when I can expect them to be added. 01/11/2015 Walmart Order #XXXXXXX-XXXXXX $17.98 01/09/2015 eBay Order #XXXXXXXXXXXX $17.97 01/09/2015 eBay Order #XXXXXXXXXXXX $14.99 01/09/2015 eBay Order #XXXXXXXXXXXX $5.99 01/09/2015 eBay Order #XXXXXXXXXXXX $15.00 01/07/2015 eBay Order #XXXXXXXXXXXX $29.95 01/06/2015 eBay Order#XXXXXXXXXXXX $23.53 12/26/2014 Target Order #XXXXXXXXXXXX $63.63 12/26/2014 Walmart Order #XXXXXXX-XXXXXX $27.19 12/17/2014 Walmart Order #XXXXXXXXXXXXX $59.00 Not to mention these new ones that I don't see in my history either: 1/13/2015 - Walmart Order #XXXXXXX-XXXXXX $17.98 1/15/15 - Ebay Item #XXXXXXXXXXXX $14.99 1/15/15 - Ebay - Item #XXXXXXXXXXXX $15.00 1/15/15 - Ebay - Item #XXXXXXXXXXXX $5.99 1/28/15 - NoMoreRack.com Order #XXXXXXXX $44.00 Sincerely, [redacted] Final Business Response / [redacted] (4000, 20, 2015/04/16) */ MyPoints stands by its previous response and will not award points for offers that were completed using a competing website. MyPoints now considers this matter closed. Final Consumer Response / [redacted] (4200, 22, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know where or how the type came through. I went through mypoints. Mypoints is just trying to cheat me out of points.
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points After reviewing Ms [redacted] 's account it appears that she was originally credited with the Points for her HSN purchase, however, due to a duplicate reporting issue, her Points were subsequently subtracted from her accountHowever, we were able to confirm with our partner that Ms [redacted] 's purchase was a legitimate transaction and we awarded her account with Points on October 23, She should note these Points in her account We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2014/06/18) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] in connection with her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points for various Office Depot purchases MyPoints earns revenue from being credited with member purchases by our partner sites, such as Office DepotIf a member's actions prevent MyPoints from being credited by either the use of a non-MyPoints coupon or offer or by visiting the partner site by other means than directly through the MyPoints website, we are unable to award the member Points Ms [redacted] clearly states in her complaint that she used coupons to make her purchases and since Office Depot is not crediting MyPoints with these purchases, we are unable to award her any Points According to our records, Ms [redacted] has benefited from a laxness in enforcing the policy regarding the use of non-MyPoints coupons in the past and her account shows multiple adjustments for Points that were made using a coupon for her Office Depot purchasesHowever, as stated in the MyPoints FAQ section: (http://www.mypoints.com/emp/u/faq.vm?category=top_faqs): You can ensure that you'll receive purchase Points by doing the following: Always visit MyPoints.com and click on the merchant you wish to purchase with Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.) Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our trackingIf this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points Based upon the Point earning requirements and the MyPoints Terms of Service which Ms [redacted] agreed to upon the creation of her account, MyPoints is not obligated to award Ms [redacted] for any additional Points for use of non-MyPoints coupons for these purchases or any future transactions that do not adhere to MyPoints stated policies I hope this information has successfully resolved Ms***' complaintShould your office have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points After reviewing Ms [redacted] 's account, I can confirm that Points were awarded to Ms [redacted] 's account on December 10, She should note these Points in her account We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 8, 2015/09/23) */ Thank you for being a valued MyPoints memberThe security of your account is very important to MyPoints and we apologize if our new security protections are frustrating to youOur account records show that you were able to successfully access your account and redeem your points for a $Chili's Gift Card on September 17, Please let me know if there is anything further we can assist you withThank you for being a loyal MyPoints member
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint from Mr [redacted] in connection with a missing Amazon claim code According to our records, Mr [redacted] has not previously contacted the MyPoints customer service team regarding this matter eGift Card claim codes should be sent instantly to MyPoints members' email addressesIf Mr [redacted] 's did not arrive in his inbox it may have gone into his spam folderHe can re-send it by following these steps: Login to your MyPoints account Move your cursor over your Username located at the top right corner Click on Account Statement Click on "My Activity" and select "Redemptions" from the menu To the right of the electronic redemption is a dropdown to "Show Details" Click on the link and check your inbox (and spam folder) As a matter of courtesy, a MyPoints customer service representative emailed Mr [redacted] 's claim code to the email address we have on file in ticket #XXXXX on April 13, I hope this information has successfully resolved Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mypoints repstates; "As a matter of courtesy, a MyPoints customer service representative emailed Mr [redacted] 's claim code to the email address we have on file in ticket #XXXXX on April 13, 2015." I received no email from my points on 4/3/(and no, there was nothing in my spam folder)I have followed the instructions listed in their response numerous times, but, I have yet to receive the claim code I did not contact Mypoints customer service because initially, because 1) it is very difficult to find out how to get assistance from the website 2) My wife, going through the same experience, has reached out to customer service at mypoints and it has taken her months just to get a response from a real person; I decided that I did not want to go through that same experience Final Business Response / [redacted] (4000, 9, 2015/05/07) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint from Mr [redacted] in connection with a missing Amazon claim code MyPoints has sent Mr [redacted] the claim codes on numerous occasions as illustrated in the attached screen shot of Mr [redacted] 's membership accountBased on this, it appears that this may be an email deliverability issueMyPoints has reached out via email and the telephone number provided in Mr [redacted] 's complaintTo date, we have not heard a response to our inquiriesIf Mr [redacted] can provide us with another contact method or a date and time to call him to troubleshoot his issues, we would be happy to follow up Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points According to our records, Ms***'s account was awarded points on April 14, for her Barnes & Noble gift card purchaseA screen shot of her membership record indicating these points have been awarded is attached for your review This information should successfully resolve Ms [redacted] complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Case number: XXXXXXXX Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Mr [redacted] regarding his claim that he was unable to contact the MyPoints.com, Inc("MyPoints") customer service department via telephone MyPoints has recently moved office locations and unfortunately, is experiencing some technical issues related to its phone systemsHowever, if Mr [redacted] would contact the customer service team using [redacted] @mypoints.zendesk.com we would be happy to assist Mr [redacted] with any issues he is currently experiencing I sincerely apologies for this inconvenience and we hope to hear from Mr [redacted] soonShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] MyPoints.com, Inc www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Thank you Mr [redacted] for being a valued MyPoints member and for bringing the missing Points to our attentionAs of December 1, your account has been credited Points and the Points are available for immediate use We apologize for the delay and thank you for participating in the MyPoints program!
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Complaint number: XXXXXXXX Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that MyPoints.com, Inc("MyPoints") failed to award her MyPoints account with the proper amount of earned points for three separate Priceline purchases After reviewing Ms [redacted] 's account and verifying her March 14, purchase for her Priceline Order #XXX-XXX-XXX-XX, I can confirm that her account was awarded Points on October 2, for her purchaseThe original offer was for Points per dollar spent and not Points as referenced in her complaintShe should note these Points in her account However, we are unable to verify the purchases for the other two Priceline purchasesIn order to confirm and award these Points to her account, we will need for Ms [redacted] to forward the confirmation receipts that include the exact dates of purchase and the amount of the purchases to [redacted] @mypoints.zendesk.com We apologize to Ms [redacted] for the delay and appreciate her patience while trying to resolve this matterWe hope that she will continue being a valued MyPoints memberIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @mypointscorp.com Sincerely, [redacted] SrIP & Marketing Compliance Manager www.mypoints.com
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you for sending us a copy of your drivers license so that we can verify your date of birth and identityWe have updated your birth date and removed the hold from your MyPoints accountYou should be able to access your account now and redeem your points, please let us know if you have any further questionsThank you for being a valued MyPoints member Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They treat customers so wrong, I personally endure thatThey are disrespectful, never respond to my emails, never call back, people need to see the real Mypoints.com is such a scam, if we don't contact Revdex.com, they would never give us what supposed to belong to usIt's a kind of robbing people of their money I don't understand why Revdex.com rate them A+They should be out of business for a long time ago However, I thank you Revdex.com for interfering on this matterI appreciate you, Revdex.com, GOD BLESS YOU! Final Business Response / [redacted] (4000, 9, 2015/09/30) */ We are sorry that Ms [redacted] is not satisfied with our free membership programOur records indicate that Ms [redacted] was able to successfully access her MyPoints account and redeem her points on September (PayPal and Amazon), September (Charity Impact) and again on September (Charity Impact)Ms [redacted] then voluntarily closed her MyPoints account and is no longer a member of the MyPoints programWe regret that she did not find our program valuable or usefulThank you Final Consumer Response / [redacted] (4200, 11, 2015/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course I'm not satisfied with MyPoints and never will beThey are so disrespectful, they didn't take care of the situation when it arisedThey purposely ignored my emails and phone callsUntil I contacted Revdex.com, they responded to the issueAfter that, of course I was able to redeem my rewardsI of course closed my account because of their awful serviceI've seen bad reviews about them, not surprisingly, similar to my situationThey shouldn't be rated A+ on Revdex.com, so people would know not to get involved with this disgusting business Anyhow, thanks much to Revdex.com for helping me
Initial Business Response / [redacted] (1000, 8, 2016/01/04) */ Thank you Ms [redacted] for being a valued MyPoints member! We apologize for the delay in awarding your Points as we researched your issuesI am happy to report that we have deposited 19,Points as follows: 13,Points for your purchase on 9/24/ 9,Points for your purchase on 10/6/ 9,Points for your purchase on 10/1/ Please note that the 9,Point offer on 10/1/was clearly advertised as being available only to the first members, but we have credited you the Points anyway as a gesture of goodwill Thank you for participating in the MyPoints program!
Besides the negative review I see on this website I have seen others here and there on other websites I had a very positive experience and want to post it I had a problem ordering a gift card and when I contacted My Points I heard back promptly Calling them does seem problematic - I was asked to leave a message but chose not to after reading that that can be frustrating - I just used the "Contact Us" link The person who responded initially- (***, I learned later) was great - she stuck with me as I wrote back a few times with followup issues and questions and she responded promptly each time My issue was resolved and I really am appreciative to ***, and she deserves compliments for her attentiveness to me I have had a couple of other questions over the years about points being credited and never had a problem getting responses So I want people to know that I believe My Points is doing a good job!