National Association of Professional Women

As a courtesy, this member will be refunded via check as the transaction took place over sixty days ago and cannot be credited back to her cardWe have been in contact with her to go over her complaintThe check will be delivered within ten business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My bank records are online and revised dailyNaturally, I checked them before writing to Revdex.com at each stage of this complaintRather than simply issuing the full refund immediately when I cancelled the membership on 10/**, as any professional organization would normally do, this company took four Revdex.com complaints (all within this one file) and four weeks to issue a full refundThey wrote verbose responses each time hoping the Revdex.com would not press them further or hoping I would not notice that they had not issued a full refund or perhaps hoping that I would lose interest and drop the complaint
Thank you, Revdex.com for your assistance with this matterI really appreciated the service you provided and I hope there is now a good template on file in case other consumers have similar complaints with NAPW and their predatory membership practices
Sincerely
*** ***

We are dismayed that *** *** received correspondence from our organizationWe did address her original complaint in December She had completed an application for membership, as we do not make cold calls, and she declined membershipShe then submitted her complaint to the Revdex.comWe
immediately removed her information from any active databases, including the database for applicants, at that timeWe have also checked our phone logs to see if *** *** has contacted us since 2015, using the number provided in this complaint and could not find a record of thisAny incoming call that is completed is registered in this log*** *** may have called after our business hours, which are M-F, 9-ET, as she is on the West CoastIf she ended the call before our automatic attendant answered, it would not have registeredWe also listen to every message and the information is added to a log which our Membership Services team uses to return those requests and messagesWe have investigated to make sure that her status was unchanged as far as those were concernedThe only conclusion was can reach is that her contact information was provided by one of our sources from which we obtain recommendations of professional women to whom invitations to apply for membership should be sentThose names are not on our member or potential member lists unless or until a membership application is submittedWhile we can While we have made every effort to prevent any contact with *** *** thus far, we cannot prevent if from being included in new informationWe have requested that our IT department institute a filter to remove her information from any new data lists before being used to send invitationsWe certainly do not wish to harass *** ***, and this incident was not a deliberate attempt to do so Her information has not been active since December 2015, and we have taken every reasonable step to ensure that she is not contacted in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not questioning the benefits that NAPW offers to its membersBut I do not wish to be a memberThere was no notice to my email *** that my account was renewing and, in fact, the credit card that I authorized them to use a year ago was expired Once the charge appeared on my new credit card (not sure how they did that, but wow) I promptly notified the company (as they recognize, above) that I did not wish to renewRather then honoring my wishes, they gave me a hard sell (like the one above) and refused a refundThen, after minutes of my trying to reason and their and hard-selling, they agreed to a 50% refundThen, after more minutes of my trying to reason and their hard-selling they authorized a $refund but I'm still paying $for a membership that I expressly do not want.They used threatening language that if I pursued with the Revdex.com or my credit card company they would go back and charge me the full $againThat is not happening, they are blocked now with ***.What I wish from the Revdex.com:• Full credit of the remaining $membership fee for I did not use any of their benefits, I notified them promptly via email and phone call that I did not wish to renewThis should not be so difficult.• I am not sure what the laws are for a company like this, but it should not be this difficult to cancel a membershipThere's no "cancel" option on their web siteInstead, you have to call and go through a hard sell and, even as hard as I pushed, I was not able to get a full refundI am thinking of others, here - clearly they are bilking consumers with their aggressive auto-renew and hard to cancel policies.•Would love the Revdex.com to call as a consumer and experience their "customer service" as a consumer trying to cancel a membership. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of today, I have not received any such check, however we’re still at the end of the time frame they stated. In the event the check is not received I will let you know.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are dismayed that *** *** received correspondence from our organizationWe did address her original complaint in December She had completed an application for membership, as we do not make cold calls, and she declined membershipShe then submitted her complaint to the Revdex.comWe
immediately removed her information from any active databases, including the database for applicants, at that timeWe have also checked our phone logs to see if *** *** has contacted us since 2015, using the number provided in this complaint and could not find a record of thisAny incoming call that is completed is registered in this log*** *** may have called after our business hours, which are M-F, 9-ET, as she is on the West CoastIf she ended the call before our automatic attendant answered, it would not have registeredWe also listen to every message and the information is added to a log which our Membership Services team uses to return those requests and messages We have investigated to make sure that her status was unchanged as far as those were concernedThe only conclusion was can reach is that her contact information was provided by one of our sources from which we obtain recommendations of professional women to whom invitations to apply for membership should be sentThose names are not on our member or potential member lists unless or until a membership application is submittedWhile we can While we have made every effort to prevent any contact with *** *** thus far, we cannot prevent if from being included in new informationWe have requested that our IT department institute a filter to remove her information from any new data lists before being used to send invitationsWe certainly do not wish to harass *** ***, and this incident was not a deliberate attempt to do so Her information has not been active since December 2015, and we have taken every reasonable step to ensure that she is not contacted in the future

Again, *** *** is presenting incorrect informationThe remainder of her fee, $100.00, was refunded on November **, She should contact her card issuer to determine when it did or will postThe transaction ID is
***

"">*** *** *** #*** - a check will be sent to her for the balance of her renewal fee within ten business days
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
The new check was sent express mail to me at new addressThank you for your assistance on this matter
Sincerely,
*** ***

I received a call from a marketeer regarding my inquiry to learn more about the organizationI had to participate in a "selection" interview before I could become a memberI asked several times what the membership fees were but according to the marketeer, it was against company's policy to reveal this until after the selection interviewI frowned upon this as it would be a waste of time if I could not for the fees into my budgetI went along with the process and but what was really striking is that in kess than minutes this marketeer tried to sell the membership for $but eithin less than min, it went down to $99,- a yearIf indeed this is an organization for professionals, who in their right set of mind would buy services or products without a review for $900,-? The marketeer was unpleasant, pushy and unprofessional Several others who did fall for this scam complaint on Facebook that this so called membership had not provided them any benefits

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was told on 4/***/that I will receive a check but I have not received it yet If I am refunded by NAPW the matter would be resolved and the issue can be closed to my satisfaction Thank you for all of your help in dealing with this issue
Sincerely,
***

Again, *** *** is presenting incorrect informationThe remainder of her fee, $100.00, was refunded on November **, She should contact her card issuer to determine when it did or will postThe transaction ID is ***

Per *** ***'s request, the membership she purchased has been cancelled and a refund issued for $*** *** should expect to see the refund post to her credit card account in 2-business days

We mailed check *** to *** *** *** *** *** **, the address you provided as your shipping address when you became a member, on June **, 2014. Please understand that because the original transaction took place
well over two months ago, we are unable to issue a credit to the
card that was billedThis is our standard practice for refunds
Therefore, we had to send a request for a check to be issuedThis
process can take up to ten business days as it is outside of our
protocolsOnce the checks are issued, they are sent
via First Class US mail and the time of actual delivery to your address
will varyIf the address we used is incorrect, please let us know ASAP

We have deactivated *** ***'s profile and removed her from our listsThere may be some residual emails which she receives as they were already scheduled for transmission and could not be deletedThere may also be emails sent from our partners, and it may take time to get those updated** *** may scroll down to the bottom of any email she receives, select UNSUBSCRIBE or MANAGE MY SUBSCRIPTION and follow the instructions to ensure that all NAPW related emails cease.Any searches of *** *** will bring up a page that states NO RESULTS FOUND; it will take some time for her NAPW link to disappear from the search enginesShe may view the policies on the help pages of each search engine to determine if any steps may be taken to expedite this as it is beyond our control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon reviewing my account online, I do see a partial credit of $was applied on 7/**/However, the original amount charged on 6/**/was $I want the entire $charge creditedThis issue will continue to be at an unresolved status until the full amount of $is credited.Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***