National Association of Professional Women

We understand that people forget things; this is why we mailed a reminder to *** ***, followed by two email reminders advising her about her renewalThis was something to which she verbally agreed when she became a member - we do not have signed contracts - we have verbal authorizationsDespite the fact that *** *** did not call us at any time to change the status of her membership until after it renewed - a simple courtesy we request so that we do not purchase outside services for which we will not be reimbursed or refunded - it is not our desire to make people unhappy - therefore we have issued the balance of the fee back to her account

information was removed from our database and this person will not be contacted again
*** ***

This member was refunded $on March **, It was not possible to refund to her credit card her renewal fee,
but a check requested has been submitted in the amount of $ This check should be issued within the next 7-days and will be sent directly to the member's address on file? (***)
***

*** ***'s contact information has been removed from our system and she will not be contacted again

Revdex.com:
At this time, I have not been contacted by National Association of Professional Women regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I hope they never do this to anyone else!
Sincerely,
***

- MEMBER FULLY REFUNDED BY CHECK*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

"">This consumer was never a member of NAPW She requested to be removed from our lists We have deactivated her from our database and removed her from all lists, so she should not be receiving any further correspondence from NAPW She may encounter passive advertising on the Internet, but she will no longer be the subject of any targeted advertising or emails
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I find it amazing how defensive this organization is when they have a well published track record of aggressive sales and unethical billing practicesYou don’t get a reputation like that on accident
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by National Association of Professional Women regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
NAPW stated the extension of the 6-month membership that I purchased was a courtesy, but to whom, because I didn't ask or request this service. NAPW also stated 9/**/16, over the phone that I had to give authorization to extend the membership, which I DID NOT! NAPW also states that all correspondence comes through email, but I never received an email asking for my permission to extend the membershipI paid for 6-months ONLY! NAPW states that my membership is cancelled, but I received an email today 9/**/16, stating that they have issued a credit to my account, automatic membership renewal is deactivated and that my membership will expire in (I have attached a copy of that email. In addition, I never received recognition in a publication newsletter that NAPW stated I be a part of for joining. I concluded it was a sales ploy, but it was still a renege on NAPWOn 9/**/@ 3:EST, I received a call from, I believe her name was Marie or Mary, that called me after I submitted the Revdex.com claim, stating that her manager had received the claim and that they are going to refute itI stated to her that it was in the hands of the Revdex.com and there was no reason for us to communicate furtherShe continued talking, but I cut her off and told her there was no reason for us to continue the conversation because all that was being said was that the claim was being refuted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My bank records are online and revised dailyNaturally, I checked them before writing to Revdex.com at each stage of this complaintRather than simply issuing the full refund immediately when I cancelled the membership on 10/**, as any professional organization would normally do, this company took four Revdex.com complaints (all within this one file) and four weeks to issue a full refundThey wrote verbose responses each time hoping the Revdex.com would not press them further or hoping I would not notice that they had not issued a full refund or perhaps hoping that I would lose interest and drop the complaint
Thank you, Revdex.com for your assistance with this matterI really appreciated the service you provided and I hope there is now a good template on file in case other consumers have similar complaints with NAPW and their predatory membership practices
Sincerely
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, this organization continues with dishonestyPlease pull any recordings as they are evidence that I was very clear that I would not pay $I also have the original approved charge of $on my credit card statementYou absolutely did NOT have authorization for charging an additional amountYou stole my credit information without my permission and charged $TWICEThis case is NOT resolved until you reimburse my account the additional charge of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The address of the office that sent this 'approval of membership' came from YOUR officeSo how is it that I am not in your database?If there is a global server system that each office shares, then please make sure that my information is removed from that server.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Again, *** *** is presenting incorrect informationThe remainder of her fee, $100.00, was refunded on November **, She should contact her card issuer to determine when it did or will postThe transaction ID is ***

The balance of the renewal fee was refundedThe transaction IDs are *** and ***

We are awaiting specifics from our accounting departmentAs soon as they are received, we will send the information in a message sent to the email used in this complaint, unless you request otherwise
It may take up to ten business days before you actually receive your check as the request might not have made a check run deadline