Please see our response below:-----Original Message-----From: TTA TOEFL Response [mailto:*** Sent: Monday, September 28, 1:PMTo: ***Subject: *** ***-September 26, iBT TOEFL Exam-Case#*** Dear *** ***, The Revdex.com
contacted us regarding your iBT TOEFL complaint We responded to them letting them know that when you contacted us on September 23, it was to late to cancel your September 26, iBT TOEFL test and your request for a partial refund was deniedWhen you canceled your registration online you did not press the submit button to confirm the refund therefore the registration was not canceled and a partial refund was not processedHowever as a one-time exception we will issue you a partial refund for your test fees in accordance to ETS policy and procedures. A partial refund of $has been issued for your test fees in the form of a credit on your charge cardYou will need to allow ten working days for the credit to post to your card We wish you every success in your professional endeavors. Sincerely, Pamela D***TOEFL Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy test scores have been made available to me
Regards,
*** ***
Please see our customer response below:Dear *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you note that someone here informed you, by phone, that your GRE test
registration could be canceled without adhering to the 50% refund policy you agreed to at the time of registration. I am unable to locate a phone call wherein you were given incorrect information regarding our refund policy. The calls that I did locate were on August and the information given to you was how to send in a complaint regarding our refund policy. If you could please be more specific about the date, time and phone number you called from, I can try to locate the call where you indicate misinformation was givenWe record all calls to this office. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.comUnder the circumstances, I regret that I cannot assist you by providing the other 50% of your GRE registration fee. I wish you success in your future professional endeavors. Sincerely,Linda M*** AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our customer response below:Dear *** ** *** I have received your Revdex.com complaint regarding the TOEFL that you were scheduled to take on October 8, You state the ticket confirmation information about ID was misleadingIt does state that you need to present a valid ID
with your name, signature and photograph to be admitted to the test centerBut it also states in the next paragraph that "ID requirements vary based on your country of citizenship and where you plan to testBe sure to visit www.ets.org/toefl/ibt/register/id to see the specific ID requirements for your location" Furthermore you have tested three times this year where you would have had to present your passport as your IDIn addition you tested at the Mount Lake Terrace center on June 11, the same center that you had problems with on October 8, I am sorry but I cannot comply with your request for a refund or reschedule If you have further questions, please contact me. Sincerely, Steve K***Test Taker Advocacy
Complaint: ***
I am rejecting this response because: It is a falsification of facts.There were two essays So, the maximum score is + = 12.Further, I am Professor for years. You question wanted an analytical respons for a statement. Your evaluator gave me that is he gave me in each.There must be something wrong may be in printing or a typo.I can in noway get that score. You are so greedy that you wanted another $You already took $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me
Regards,
*** ***
I have reviewed the
response made by the business in reference to complaint ID *** and can only partially accept this resolution as being satisfactory ETS continues to ignore the fact that their administrators and representatives are all not in accord with the acceptable identification (ID) guidelines which clearly state that an alien resident (green) card can be used in place of a passport as long as it is accompanied by a secondary ID; both of which must be valid and have the same exact name used when registering for the exam. That said, there is no need for me to register in the name listed on my passport as *** D*** indicates in her reply. I want to make this clear because I already registered a second time under the same name listed on my alien resident card (not passport) prior to MsD*** correspondenceThis was mentioned to MsD*** during our phone conversation I also do not have a secondary ID that matches the name on my passport as MsD*** suggests is also required in her reply What I do have is a resident alien (green card) and a secondary ID (school ID) which are both valid, contain my photo, signature, and match the name I used when registering for the exam. The combination of my alien resident (green) card and secondary ID are acceptable forms of ID that should be accepted according to ETS's acceptable identification (ID) guidelines This is what I used when I was denied entry to the testing center the first time and is what I will attempt to use again when checking into the testing center the second time While I do appreciate the fact that MsD*** is granting me a refund, this complaint shall remain unsatisfied until the business responds by verifying that an alien resident (green) card and secondary ID are acceptable forms of identification as long as they are valid, signed, contain a photo, and match the name used when registering for the exam so that it is documented in the event I am denied access to the test center a second time. Regards,*** ***
Complaint: ***
I am rejecting this response because:As previously mentioned this student followed your computer system to a wrong college ID. It is an error in your system that has the business department code for ECU incorrect. It is not this students fault. It is yours. I do not accept your response, no matter how many times you try and pawn it off on me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
It's as if you haven't investigated this matter at all as your answer does not apply to my situationMy reports were "AUTOMATICALLY SENT" to my states dept of education and I opted them to be sent to my college and my states department of health. The following organizations need my test for licensure and certification: ASHA, MDE and MSDH
Over the phone, ETS stated that if the test is required for license, it is automatically sent to your states dept of education (who does licensure as well as certification of teachers)Praxis is mostly taken by teachers, so they are accommodating teachers (who do not have a national organization like ASHA that requires results for certification) Speech Pathologists need their test sent automatically to ASHA, the certifying organizationSince SLPs are such a small group of their test takers, they aren't attuned to their needs...teachers only need their praxis sent to their state dept so it works out well for themNo $mishaps because they forgot to list their certifying agency. Again, I am requesting a $refund; it's unfortunate you didn't truly investigate my claim as you reported to me you would
Regards,
*** ***
This case resides with our Office of Testing IntegrityThey are gathering information to conduct and investigationThey will be in contact with candidate, once their investigation is completeThe number for the Office of Testing Integrity, is ***
Thank you
***
D***
Operations Manager
Test Taker Advocacy
Please see our customer response below:
Dear *** ***
I have received your email regarding the GRE fee reduced voucherYou are requesting a refund since you no longer need to take the GRE testAs an exception I have requested a refundYou will receive a check payment of $that will
be sent to your current residencePlease allow to weeks to receive the checkIf you have further questions, please contact me
Sincerely,
*** K***
GRE Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been out of town for weeks, and am just now following up with Revdex.comI understand how you catalogued my complaint, BUT, if possible I would like to give ETS-GRE a fair shake; they did reach out to me and the issue was resolved with a one-time credit which allowed me to reschedule my test under my legal name.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:Thanks for getting backI have taken many tests earlier and test administrator were kind enough to replace the scratch sheet with a new one as they knew it's important not to get distracted in the middle of the examAnyways is it not possible to get both the options ? 1) If I still might end up reaching my target score even after all this mess ,I could be able to apply to dental schools on time so cancelling the score would prove to be blunder then 2) if this experience does prove to affect my target score, then retaking a test for free would be the way to goSo I would appreciate if u give me both the options of getting the score for this exam, as well as having a chance to retake it as well Or if for some reason, that's not a possibility then can I decide till my scores are published next week that which option I want to choose?
Regards,
*** ***
free retest exception- please see response below:Dear *** ***
I am writing to you regarding the GRE that you were originally scheduled to take on November 9, On November you tried to reschedule your test but inadvertently canceled your appointmentI will make a one time
exception and provide you with a retest by using the voucher posted below as your paymentYou can register online voucher - *** I apologize for the confusionIf you have further questions, please contact me Sincerely, Steve K***GRE Test Taker Advocacy
Please see our response below:
From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, October 22, 12:PMTo: ***Subject: *** *** *** *** - July 25, TOEFL Exam - Revdex.com Case #*** - CRM Case #*** - DJ [#1***]Dear ***
*** *** ***We have received your inquiry regarding the iBT TOEFL exams you took on June 8, and July 25, Regarding the June 8, exam, TOEFL Scores are valid on the system for years. After that time, the records are purged and are no longer on file. Once the records have been purged, there is no way to retrieve them. The original score report for your July 25, exam was processed and mailed from our facility to you approximately days after the test date. Our records indicate an additional candidate copy of your score report was ordered on October 1, 2015. We are sorry that you have not received either of them.As you may or may not be aware, all score reports are sent using the United States Postal Service via First Class Air Mail delivery. Unfortunately, once the report has been mailed, we have no control over the mail delivery system in other countries. The report, sent via Air Mail First Class, does not have tracking information.Since you have not received the July 25, score report, as a one-time exception, I have requested that another report be sent to you via Express Delivery. Express Delivery does have tracking information. It will still take approximately days for processing. Once it is processed, the report is sent to your listed mailing address. We have also added your phone number, in case the courier needs to contact you.The address we on file is:*** *** *** ***
*** ** * * ** * * **
*** *** *** ** * ***
*** ***
***A tracking number will be forwarded to you as soon as it becomes available. Sincerely,Doris LJ***Test Taker Advocacy TOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am now waiting for the receipt of scores by the respective universities and if necessary, I will inform you accordingly
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a refund for a TOEFL test taken on March 3, 2017. Please note that we are unable to locate a report from the test center stating that
you asked for assistance during the testAlso, it should also be noted that proctors are available for system issues and test security, As the test centers offer many different tests for several different testing companies, they are not required to know how to proceed through every test offered. In view of your concerns, I reviewed your Examinee Performance Report (EPR), which records all system events in a testing sessionThe report indicates that while you viewed the first question in each Listening part, you did not answer any of the questions in the Listening section of the testAs indicated on the TOEFL website at: https://www.ets.org/toefl/ibt/scores, you must answer at least one question each in the Reading and Listening sections, write at least one essay, and complete at least one Speaking task to receive an official scoreBecause the Listening section did not have any questions answered, your test could not be scoredPlease be advised we cannot produce a score report with just section scores The TOEFL test is designed in such a way that all sections must be completed during one testing session in order for scores to produce. Our system will not allow a "blending" of sections from one exam with sections of another exam to create a final set of scoresAlthough the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.comI regret that I cannot comply with your refund request. I wish you success in your future endeavors. Sincerely,Toefl Advocacy
Please see our customer response below: Dear *** * *** *** I have received your Revdex.com complaint regarding the TOEFL that you were scheduled to take on December 4, The ID requirements are clearly stated on the website and also when you registerYour
registered name must match exactly your name as it appears on your ID documentIf you are testing outside of your country of citizenship, the primary ID is a valid passportThe TOEFL supervisor from the center was correct in not permitting you to testApparently we made an exception and provided you with a voucher to retestThe voucher is now canceled since you preferred to receive a refundAgain this will be an exception to policyUnfortunately we cannot refund your credit card since the transaction is too old and we do not have your information saved in our recordsI can have a check refund $sent to your residence but need you to confirm that your address is up to datePlease reply Sincerely, Steve K***Test Taker Advocacy
Please see our response below:-----Original Message-----From: TTA TOEFL Response [mailto:*** Sent: Monday, September 28, 1:PMTo: ***Subject: *** ***-September 26, iBT TOEFL Exam-Case#*** Dear *** ***, The Revdex.com
contacted us regarding your iBT TOEFL complaint We responded to them letting them know that when you contacted us on September 23, it was to late to cancel your September 26, iBT TOEFL test and your request for a partial refund was deniedWhen you canceled your registration online you did not press the submit button to confirm the refund therefore the registration was not canceled and a partial refund was not processedHowever as a one-time exception we will issue you a partial refund for your test fees in accordance to ETS policy and procedures. A partial refund of $has been issued for your test fees in the form of a credit on your charge cardYou will need to allow ten working days for the credit to post to your card We wish you every success in your professional endeavors. Sincerely, Pamela D***TOEFL Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy test scores have been made available to me
Regards,
*** ***
Please see our customer response below:Dear *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you note that someone here informed you, by phone, that your GRE test
registration could be canceled without adhering to the 50% refund policy you agreed to at the time of registration. I am unable to locate a phone call wherein you were given incorrect information regarding our refund policy. The calls that I did locate were on August and the information given to you was how to send in a complaint regarding our refund policy. If you could please be more specific about the date, time and phone number you called from, I can try to locate the call where you indicate misinformation was givenWe record all calls to this office. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.comUnder the circumstances, I regret that I cannot assist you by providing the other 50% of your GRE registration fee. I wish you success in your future professional endeavors. Sincerely,Linda M*** AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our customer response below:Dear *** ** *** I have received your Revdex.com complaint regarding the TOEFL that you were scheduled to take on October 8, You state the ticket confirmation information about ID was misleadingIt does state that you need to present a valid ID
with your name, signature and photograph to be admitted to the test centerBut it also states in the next paragraph that "ID requirements vary based on your country of citizenship and where you plan to testBe sure to visit www.ets.org/toefl/ibt/register/id to see the specific ID requirements for your location" Furthermore you have tested three times this year where you would have had to present your passport as your IDIn addition you tested at the Mount Lake Terrace center on June 11, the same center that you had problems with on October 8, I am sorry but I cannot comply with your request for a refund or reschedule If you have further questions, please contact me. Sincerely, Steve K***Test Taker Advocacy
Complaint: ***
I am rejecting this response because: It is a falsification of facts.There were two essays So, the maximum score is + = 12.Further, I am Professor for years. You question wanted an analytical respons for a statement. Your evaluator gave me that is he gave me in each.There must be something wrong may be in printing or a typo.I can in noway get that score. You are so greedy that you wanted another $You already took $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me
Regards,
*** ***
I have reviewed the
response made by the business in reference to complaint ID *** and can only partially accept this resolution as being satisfactory ETS continues to ignore the fact that their administrators and representatives are all not in accord with the acceptable identification (ID) guidelines which clearly state that an alien resident (green) card can be used in place of a passport as long as it is accompanied by a secondary ID; both of which must be valid and have the same exact name used when registering for the exam. That said, there is no need for me to register in the name listed on my passport as *** D*** indicates in her reply. I want to make this clear because I already registered a second time under the same name listed on my alien resident card (not passport) prior to MsD*** correspondenceThis was mentioned to MsD*** during our phone conversation I also do not have a secondary ID that matches the name on my passport as MsD*** suggests is also required in her reply What I do have is a resident alien (green card) and a secondary ID (school ID) which are both valid, contain my photo, signature, and match the name I used when registering for the exam. The combination of my alien resident (green) card and secondary ID are acceptable forms of ID that should be accepted according to ETS's acceptable identification (ID) guidelines This is what I used when I was denied entry to the testing center the first time and is what I will attempt to use again when checking into the testing center the second time While I do appreciate the fact that MsD*** is granting me a refund, this complaint shall remain unsatisfied until the business responds by verifying that an alien resident (green) card and secondary ID are acceptable forms of identification as long as they are valid, signed, contain a photo, and match the name used when registering for the exam so that it is documented in the event I am denied access to the test center a second time. Regards,*** ***
Complaint: ***
I am rejecting this response because:As previously mentioned this student followed your computer system to a wrong college ID. It is an error in your system that has the business department code for ECU incorrect. It is not this students fault. It is yours. I do not accept your response, no matter how many times you try and pawn it off on me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
It's as if you haven't investigated this matter at all as your answer does not apply to my situationMy reports were "AUTOMATICALLY SENT" to my states dept of education and I opted them to be sent to my college and my states department of health. The following organizations need my test for licensure and certification: ASHA, MDE and MSDH
Over the phone, ETS stated that if the test is required for license, it is automatically sent to your states dept of education (who does licensure as well as certification of teachers)Praxis is mostly taken by teachers, so they are accommodating teachers (who do not have a national organization like ASHA that requires results for certification) Speech Pathologists need their test sent automatically to ASHA, the certifying organizationSince SLPs are such a small group of their test takers, they aren't attuned to their needs...teachers only need their praxis sent to their state dept so it works out well for themNo $mishaps because they forgot to list their certifying agency. Again, I am requesting a $refund; it's unfortunate you didn't truly investigate my claim as you reported to me you would
Regards,
*** ***
This case resides with our Office of Testing IntegrityThey are gathering information to conduct and investigationThey will be in contact with candidate, once their investigation is completeThe number for the Office of Testing Integrity, is ***
Thank you
***
D***
Operations Manager
Test Taker Advocacy
Please see our customer response below:
Dear *** ***
I have received your email regarding the GRE fee reduced voucherYou are requesting a refund since you no longer need to take the GRE testAs an exception I have requested a refundYou will receive a check payment of $that will
be sent to your current residencePlease allow to weeks to receive the checkIf you have further questions, please contact me
Sincerely,
*** K***
GRE Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been out of town for weeks, and am just now following up with Revdex.comI understand how you catalogued my complaint, BUT, if possible I would like to give ETS-GRE a fair shake; they did reach out to me and the issue was resolved with a one-time credit which allowed me to reschedule my test under my legal name.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:Thanks for getting backI have taken many tests earlier and test administrator were kind enough to replace the scratch sheet with a new one as they knew it's important not to get distracted in the middle of the examAnyways is it not possible to get both the options ? 1) If I still might end up reaching my target score even after all this mess ,I could be able to apply to dental schools on time so cancelling the score would prove to be blunder then 2) if this experience does prove to affect my target score, then retaking a test for free would be the way to goSo I would appreciate if u give me both the options of getting the score for this exam, as well as having a chance to retake it as well Or if for some reason, that's not a possibility then can I decide till my scores are published next week that which option I want to choose?
Regards,
*** ***
free retest exception- please see response below:Dear *** ***
I am writing to you regarding the GRE that you were originally scheduled to take on November 9, On November you tried to reschedule your test but inadvertently canceled your appointmentI will make a one time
exception and provide you with a retest by using the voucher posted below as your paymentYou can register online voucher - *** I apologize for the confusionIf you have further questions, please contact me Sincerely, Steve K***GRE Test Taker Advocacy
Please see our response below:
From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, October 22, 12:PMTo: ***Subject: *** *** *** *** - July 25, TOEFL Exam - Revdex.com Case #*** - CRM Case #*** - DJ [#1***]Dear ***
*** *** ***We have received your inquiry regarding the iBT TOEFL exams you took on June 8, and July 25, Regarding the June 8, exam, TOEFL Scores are valid on the system for years. After that time, the records are purged and are no longer on file. Once the records have been purged, there is no way to retrieve them. The original score report for your July 25, exam was processed and mailed from our facility to you approximately days after the test date. Our records indicate an additional candidate copy of your score report was ordered on October 1, 2015. We are sorry that you have not received either of them.As you may or may not be aware, all score reports are sent using the United States Postal Service via First Class Air Mail delivery. Unfortunately, once the report has been mailed, we have no control over the mail delivery system in other countries. The report, sent via Air Mail First Class, does not have tracking information.Since you have not received the July 25, score report, as a one-time exception, I have requested that another report be sent to you via Express Delivery. Express Delivery does have tracking information. It will still take approximately days for processing. Once it is processed, the report is sent to your listed mailing address. We have also added your phone number, in case the courier needs to contact you.The address we on file is:*** *** *** ***
*** ** * * ** * * **
*** *** *** ** * ***
*** ***
***A tracking number will be forwarded to you as soon as it becomes available. Sincerely,Doris LJ***Test Taker Advocacy TOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am now waiting for the receipt of scores by the respective universities and if necessary, I will inform you accordingly
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a refund for a TOEFL test taken on March 3, 2017. Please note that we are unable to locate a report from the test center stating that
you asked for assistance during the testAlso, it should also be noted that proctors are available for system issues and test security, As the test centers offer many different tests for several different testing companies, they are not required to know how to proceed through every test offered. In view of your concerns, I reviewed your Examinee Performance Report (EPR), which records all system events in a testing sessionThe report indicates that while you viewed the first question in each Listening part, you did not answer any of the questions in the Listening section of the testAs indicated on the TOEFL website at: https://www.ets.org/toefl/ibt/scores, you must answer at least one question each in the Reading and Listening sections, write at least one essay, and complete at least one Speaking task to receive an official scoreBecause the Listening section did not have any questions answered, your test could not be scoredPlease be advised we cannot produce a score report with just section scores The TOEFL test is designed in such a way that all sections must be completed during one testing session in order for scores to produce. Our system will not allow a "blending" of sections from one exam with sections of another exam to create a final set of scoresAlthough the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.comI regret that I cannot comply with your refund request. I wish you success in your future endeavors. Sincerely,Toefl Advocacy
Please see our customer response below: Dear *** * *** *** I have received your Revdex.com complaint regarding the TOEFL that you were scheduled to take on December 4, The ID requirements are clearly stated on the website and also when you registerYour
registered name must match exactly your name as it appears on your ID documentIf you are testing outside of your country of citizenship, the primary ID is a valid passportThe TOEFL supervisor from the center was correct in not permitting you to testApparently we made an exception and provided you with a voucher to retestThe voucher is now canceled since you preferred to receive a refundAgain this will be an exception to policyUnfortunately we cannot refund your credit card since the transaction is too old and we do not have your information saved in our recordsI can have a check refund $sent to your residence but need you to confirm that your address is up to datePlease reply Sincerely, Steve K***Test Taker Advocacy