*** ***You received an email requesting additional information which will allow us to investigate the chargesPlease respond with the information to that email.In addition there was a recommendation to contact your bank so they can advise you of the options available to
you.Sincerely,ETS, TOEFL Services
*** *** situation is challenging and one of the Advocates has been working directly with him via phone to get his issues resolvedThere is still an ongoing investigation.Thank you for your patienceTest Taker Advocacy
Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Monday, July 13, 2:PMTo:
***Subject: ds Revdex.com ETS ID *** Case *** *** *** refund [#*** *** *** ETS was notified by the Revdex.com (Revdex.com) of your refund request for the GRER exam scheduled for the July 6, test registration In your complaint, you noted that you made attempts to cancel your registration within hoursBefore the registration is confirmed, the test taker is given the option to cancelOnce the registration is confirmed, it cannot be withdrawn and after processing a seat is reserved and it then costs ETS to cancel this seat A onetime exception is granted to refund the $balance of the refund you already received. . Please allow five to seven business days for process to completeWe encourage our examinees to visit our Web site, ***, for information on test fee refunds. If I may be of further assistance, please let me know. Regards, Doreen S*Test Taker Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Your website is either poorly designed and operated, or you are purposely hiding information from test takers. When searching for "testing windows" on your website, I found no relevant information as to my actual date for receiving my scores. Until this information is made clear, concise, and easily available on your website; I refuse to decline my complaint. If this information is easily available for PRAXIS to provide test takers, it should be given to them freely when they pay their hundreds of dollars to take your irrelevant, biased, and poorly written standardized tests.Please provide test takers with the appropriate information. *** ***
Complaint: ***
I am rejecting this response because: they are coming up with obvious reason to justify why they kept my moneyFirst and foremost they wanted to say my ID didn't matchThen they are saying I am not entitled back to my phone because I reserved a seatI showed up so that is irrelevant. As I said before I registered as *** *** and everything I have such as credit cards, bank account, social security card, WForm, etcis in *** *** and my signature on my driver's license is *** ***Nowhere has my ID every been an issueI even asked the University of Memphis if I needed to change my name because when I did my background check my first name was used which is *** but they told me I didn't have to change it. So I graduated as *** *** ***On the phone ETS asked me all my personal information and I was able to complySo like I said if I could prove who I am, I should have been allowed to take the test or given a refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am still awaiting a solutionI have not gotten any meaningful response or even an apology after a month of sending a complaint
Regards,
*** ***
Good Morning *** ***
We have been attempting to contact you by phone to assist you with this issueWe are in need of additional information to investigatePlease return *** J*** call or contact Test Taker Advocacy at ***, at your earliest convenience
Thank
you
*** D***
Operations Manager
Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI thank them for their fast, professional response which has very much exceeded my expectations and has restored my faith in their services
Regards,
*** **
Complaint: ***
I am rejecting this response because:As I said earler, I was induced in error by the agent who assisted me register online for the testI equally see no logic behind the refusal to reschedule free of chargeThis only shows the company is setting traps to defraud honest and struggling people of their hard earned moniesA company that enriches itself out of the "errors" of others should cease to exist; should be closed down; should not be allowed to operateAt the end of a fiscal year when the company is making its balance sheet, how do they qualify the total sum extorted from honest "ignorant" people? Should that be qualified as part of capitalism, where the rich grow richer exploiting the poor? I totally disagree with their decision that defrauds me of my hard earned savings working $an hour and demand total refund of the $I paid without damagesI'm not exploitativeI just need my money back
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this explanation is satisfactory to meI strongly encourage the company to review and reword their claim to make emphasis to all customers that on no terms will a complete refund be available The wording on the website was confusing to me and probably to others I was under the belief that if I waited until days prior to the test to cancel it was then I would only receive a partial refund I would like it highlighted and bolded that "NO FULL REFUNDS WILL BE GRANTED" no matter when you cancel, circumstances, etc
Regards,
*** ***
Complaint: ***
I am rejecting this response because: no agreement has been reached. I responded to the Company with the following. I totally understand your legal speak, however, it never occurred to me that my "admittance ticket" was not in my current last name. The account I used was the account I used when I took my very first PRAXIS test before I got married. I honestly assumed that it was updated since I have not held my maiden name since 2001. At this point in time I am not able to financially send you the $135, and honestly the only way I will send it in the future is if you will allow me to take the test I registered for, under my current name. I honestly think that it speaks volumes that a company like yours will not accept that it was a honest mistake and that you expect payment for a service that you did not provide.Sincerely,*** ***
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding study material for the Praxis Core exams. As you mention, the advertisement clearly states days or uses...we do not infer that
days is months as some months have days, some days, and one has daysdays is just thatdaysAlthough we do not feel that the language in the advertisement for the study material is misleading, we have extended the use of your purchased product for days as a courtesy to you. Please note that, at the time of purchase, it is also clearly stated that there are no refunds or returns of the test preparation materialTherefore, I cannot comply with your request of a refund for the Reading portion of the study material. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com I wish you success in your future endeavors. Sincerely, Praxis Services Educational Testing Service
Please see our customer response below: Dear *** ***I have received your Revdex.com complaint regarding the TOEFL that you had taken on May 7, You state that you ordered four universities to receive your test results although they are not displaying on your profileIt is possible that
when you ordered the universities, the confirm button was not selectedAs an exception, I have ordered the four universities todayYou can view them on your profile on the view order screenPlease allow time for the universities to receive your resultsIf you have further questions, please contact me.Sincerely, *** K***TOEFL Test Taker Advocacy
*** *** was contacted by phone 7/29/and advised that a one time exception would be made to refund her the test feeShe was advised that the ID policy is clear and if she needs to test again, she will need to register in the name listed on her passport and secondary ID
Please see our customer response below: Dear *** *** I have received your Revdex.com complaint regarding the cancellation of your GRE registrationIt is GRE policy that you will only receive a partial refund when you cancel your appointment within the deadline dateThe
policy is available when you register your testI will make an exception and refund the remainder of your test feesPlease allow business days for the $to be credited to your credit card accountIf you have further questions, please contact me. Sincerely, Steve K***Educational Testing ServiceTest Taker Advocacy
Candidate has records under different namesUpdates were made to the street address in both files and score reports were sent. It was explained that name changes are not permitted I apologized for any misinformation received and told candidate that the phone
calls will be pulled to try and resolve the discrepancy about score information.The candidate was satisfied with the results of the call. Linda M***TTA Advocate
Please see the attached letter dated 5/8/and the response below from our Office of Testing Integrity:ETS will not be releasing the January 24, scores based on the concerns about their validity which were provided in detail in our initial letter to *** ***Please find our last letter to *** *** which outlines the ONLY available options for resolution of this matterWe are granting a week extension to July for *** *** to select an optionIf *** *** does not select an option by the deadline date, we will cancel his scores
*** ***You received an email requesting additional information which will allow us to investigate the chargesPlease respond with the information to that email.In addition there was a recommendation to contact your bank so they can advise you of the options available to
you.Sincerely,ETS, TOEFL Services
*** *** situation is challenging and one of the Advocates has been working directly with him via phone to get his issues resolvedThere is still an ongoing investigation.Thank you for your patienceTest Taker Advocacy
Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Monday, July 13, 2:PMTo:
*Test Taker Advocate
***Subject: ds Revdex.com ETS ID *** Case *** *** *** refund [#*** *** *** ETS was notified by the Revdex.com (Revdex.com) of your refund request for the GRER exam scheduled for the July 6, test registration In your complaint, you noted that you made attempts to cancel your registration within hoursBefore the registration is confirmed, the test taker is given the option to cancelOnce the registration is confirmed, it cannot be withdrawn and after processing a seat is reserved and it then costs ETS to cancel this seat A onetime exception is granted to refund the $balance of the refund you already received. . Please allow five to seven business days for process to completeWe encourage our examinees to visit our Web site, ***, for information on test fee refunds. If I may be of further assistance, please let me know. Regards, Doreen S
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Your website is either poorly designed and operated, or you are purposely hiding information from test takers. When searching for "testing windows" on your website, I found no relevant information as to my actual date for receiving my scores. Until this information is made clear, concise, and easily available on your website; I refuse to decline my complaint. If this information is easily available for PRAXIS to provide test takers, it should be given to them freely when they pay their hundreds of dollars to take your irrelevant, biased, and poorly written standardized tests.Please provide test takers with the appropriate information. *** ***
Complaint: ***
I am rejecting this response because: they are coming up with obvious reason to justify why they kept my moneyFirst and foremost they wanted to say my ID didn't matchThen they are saying I am not entitled back to my phone because I reserved a seatI showed up so that is irrelevant. As I said before I registered as *** *** and everything I have such as credit cards, bank account, social security card, WForm, etcis in *** *** and my signature on my driver's license is *** ***Nowhere has my ID every been an issueI even asked the University of Memphis if I needed to change my name because when I did my background check my first name was used which is *** but they told me I didn't have to change it. So I graduated as *** *** ***On the phone ETS asked me all my personal information and I was able to complySo like I said if I could prove who I am, I should have been allowed to take the test or given a refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am still awaiting a solutionI have not gotten any meaningful response or even an apology after a month of sending a complaint
Regards,
*** ***
Good Morning *** ***
We have been attempting to contact you by phone to assist you with this issueWe are in need of additional information to investigatePlease return *** J*** call or contact Test Taker Advocacy at ***, at your earliest convenience
Thank
you
*** D***
Operations Manager
Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI thank them for their fast, professional response which has very much exceeded my expectations and has restored my faith in their services
Regards,
*** **
Complaint: ***
I am rejecting this response because:As I said earler, I was induced in error by the agent who assisted me register online for the testI equally see no logic behind the refusal to reschedule free of chargeThis only shows the company is setting traps to defraud honest and struggling people of their hard earned moniesA company that enriches itself out of the "errors" of others should cease to exist; should be closed down; should not be allowed to operateAt the end of a fiscal year when the company is making its balance sheet, how do they qualify the total sum extorted from honest "ignorant" people? Should that be qualified as part of capitalism, where the rich grow richer exploiting the poor? I totally disagree with their decision that defrauds me of my hard earned savings working $an hour and demand total refund of the $I paid without damagesI'm not exploitativeI just need my money back
Regards,
*** ***
The Office of Testing Integrity has stated that *** *** case is still under reviewThey will be in contact with him, once completed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this explanation is satisfactory to meI strongly encourage the company to review and reword their claim to make emphasis to all customers that on no terms will a complete refund be available The wording on the website was confusing to me and probably to others I was under the belief that if I waited until days prior to the test to cancel it was then I would only receive a partial refund I would like it highlighted and bolded that "NO FULL REFUNDS WILL BE GRANTED" no matter when you cancel, circumstances, etc
Regards,
*** ***
A phone message was left for candidate on 1/7/16, advising that the balance on her account has been adjusted and she no longer has an outstanding bill
Complaint: ***
I am rejecting this response because: no agreement has been reached. I responded to the Company with the following. I totally understand your legal speak, however, it never occurred to me that my "admittance ticket" was not in my current last name. The account I used was the account I used when I took my very first PRAXIS test before I got married. I honestly assumed that it was updated since I have not held my maiden name since 2001. At this point in time I am not able to financially send you the $135, and honestly the only way I will send it in the future is if you will allow me to take the test I registered for, under my current name. I honestly think that it speaks volumes that a company like yours will not accept that it was a honest mistake and that you expect payment for a service that you did not provide.Sincerely,*** ***
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding study material for the Praxis Core exams. As you mention, the advertisement clearly states days or uses...we do not infer that
days is months as some months have days, some days, and one has daysdays is just thatdaysAlthough we do not feel that the language in the advertisement for the study material is misleading, we have extended the use of your purchased product for days as a courtesy to you. Please note that, at the time of purchase, it is also clearly stated that there are no refunds or returns of the test preparation materialTherefore, I cannot comply with your request of a refund for the Reading portion of the study material. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com I wish you success in your future endeavors. Sincerely, Praxis Services Educational Testing Service
Please see our customer response below: Dear *** ***I have received your Revdex.com complaint regarding the TOEFL that you had taken on May 7, You state that you ordered four universities to receive your test results although they are not displaying on your profileIt is possible that
when you ordered the universities, the confirm button was not selectedAs an exception, I have ordered the four universities todayYou can view them on your profile on the view order screenPlease allow time for the universities to receive your resultsIf you have further questions, please contact me.Sincerely, *** K***TOEFL Test Taker Advocacy
*** *** was contacted by phone 7/29/and advised that a one time exception would be made to refund her the test feeShe was advised that the ID policy is clear and if she needs to test again, she will need to register in the name listed on her passport and secondary ID
Please see our customer response below: Dear *** *** I have received your Revdex.com complaint regarding the cancellation of your GRE registrationIt is GRE policy that you will only receive a partial refund when you cancel your appointment within the deadline dateThe
policy is available when you register your testI will make an exception and refund the remainder of your test feesPlease allow business days for the $to be credited to your credit card accountIf you have further questions, please contact me. Sincerely, Steve K***Educational Testing ServiceTest Taker Advocacy
Candidate has records under different namesUpdates were made to the street address in both files and score reports were sent. It was explained that name changes are not permitted I apologized for any misinformation received and told candidate that the phone
calls will be pulled to try and resolve the discrepancy about score information.The candidate was satisfied with the results of the call. Linda M***TTA Advocate
Please see the attached letter dated 5/8/and the response below from our Office of Testing Integrity:ETS will not be releasing the January 24, scores based on the concerns about their validity which were provided in detail in our initial letter to *** ***Please find our last letter to *** *** which outlines the ONLY available options for resolution of this matterWe are granting a week extension to July for *** *** to select an optionIf *** *** does not select an option by the deadline date, we will cancel his scores