Dear [redacted], I have received your email and Revdex.com complaint regarding the reporting of your test scores to your respective universities. I contacted all the universities today [redacted] [redacted]) and all the schools have your scores in their system. The representative from...
[redacted] said that when the university receives the electronic score file, it can take up to 2 to 3 weeks for the file to get uploaded in their system. I have also ordered a score report to be sent to [redacted] University today. The scores will be sent in the next electronic reporting cycle which should occur this Friday after 3pm. I hope that this information is helpful. If you have further questions, please contact me. Sincerely, [redacted] GRE Test Taker Advocacy Consumer’s Original Complaint: I ordered my GRE scores to be sent to multiple universities ([redacted] are the ones that I actually need delivered, though I did request others when I was considering other universities). The test itself cost $185 and you get 4 "free" reports to universities with that. I selected as part of the four: [redacted], CMU, and [redacted]. I recently got an email from [redacted] that my scores were never received. I had the same issue with [redacted] a month prior. I contacted them about [redacted] and was told they were sending the scores and they would be there in 2 weeks. Now I'm concerned [redacted] never got them. As for [redacted] I ordered those scores online (tried multiple times actually, just in case!). Since the website kept telling me that I'd already submitted a request for my scores to be sent to [redacted] I took that to mean they'd actually processed my request. I don't think they did. I have had to email all the universities I applied to to let them know there was a mess up regarding my scores. They were understanding since apparently this happens fairly often, according to them. Consumer’s Desired Resolution: I would like two things done to resolve this: 1. I want those scores to be delivered ASAP to the above schools. Express mail/overnight preferably. These universities need those scores, and I don't want them to have to wait because ETS didn't send them the first time. 2. I want a refund ($27) for each of the scores I requested with the test. So that would be a refund of $108. I'm not asking for a refund of the full test. I am also willing to pay $27 to ETS if it means they will ACTUALLY process my request for the scores to be sent to [redacted] I would also like those scores to be sent ASAP to [redacted]
Please see the explanation and action below:The Order Services department verified that the product was not faulty or damaged. They were able to open and use the product.They did however, process the second refund under Refund # [redacted] The candidate may not have...
Revdex.com:I was very clear in my email when contacting GRE Services that I wanted to have my file updated. So when I am ready to retake the exam I would not need to wait months to have my accommodations reviewed. I wish it did not need to come to involving the Revdex.com to get this issue resolved. The lack of customer service with your business is awful and this is not the first time I have had issues with your services. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted]
Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Thursday, May 21, 2015 11:08 AMTo: [redacted]Subject[redacted] - GRE Registration - Case #[redacted] - [redacted] Dear [redacted] Your complaint to the Better...
Business Bureau (Revdex.com) Case #[redacted], regarding your registration for the GRE Revised General Test, has been forwarded to me for an investigation. Please accept our apologies for the problems that you encountered when you attempted to register for the exam. You were not allowed to register because you did not present the correct documents. You submitted a 2014 – 2015 Few Reduction Waiver form, but you submitted a 2015 – 2016 Student Aid Certificate form. Both documents must be for the same year. If you could get a 2014 – 2015 Student Aid Certificate form from your school, we can process your registration. Again, please accept our apologies for the misunderstanding. If you would still rather have your money back, we will send it to you. As stated previously, the refunds are sent after May 30, 2015. We hope this information has been helpful. If you have any further questions or concerns, please contact us. Sincerely,Doris L. J[redacted]Test Taker AdvocacyGRE Services
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 26, 2016 10:30 AM To: [redacted] Subject: TOEFL #[redacted] ETS ID: [redacted] Revdex.com #[redacted] [Incident: [redacted] Dear [redacted] Your...
complaint to the Revdex.com (Revdex.com), Case #1[redacted] regarding the iBT TOEFL exam you took on June 11, 2016 has been forwarded to me for an investigation. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. We would encourage you to contact our Office of Testing Integrity to find out the status of your case. The phone number is [redacted] and email address is [redacted] The office is very busy, so it might take a few days before an agent contacts you. We hope this information was helpful. We wish you much success in your future academic endeavors. Sincerely, Doris L. J[redacted] Test Taker Advocacy TOEFL Services Tameeca J. @ 07/25/2016 04:23 PM: Thank you for contacting the TOEFL Program. Dear [redacted] For assistance with your June 11, 2016 test scores, you must contact the ETS Office of Testing Integrity (OTI) at: Phone: [redacted] or [redacted] Fax: [redacted] Email: [redacted] The ETS Office of Testing Integrity (OTI) hours of operation are Monday through Friday, 7:30am to 5:30pm Eastern Standard Time. Only they can assist you. Unfortunately, we have no information to provide to you about your scores. We regret we are unable to be of assistance to you at this time. ETS is committed to improving your customer service experience. Please take a moment and complete a short Customer Service Survey at: [redacted] Thank you in advance for your participation. [redacted] Reference #[redacted] [redacted] @ 07/22/2016 05:04 PM: ETS: · I took the TOEFL test on June 11, 41 days ago in [redacted] · According to your score reporting schedule test, the score posting date was June, 22 and the Downloadable PDF Availability Date was June, 23. · I call to your Customer Support Center in [redacted] times. The representative did not attend my consultations and merely refer me to another representative until hang out the call. · Finnally, after I talked with one of your representative I found out that there was a problem in my inscripccion. I haven´t registered my full name. Your representative just said me I should wait two or four weeks for an answer. · After four weeks I called to your Customer Support Center in [redacted] and received the same treatment. Yourrepresentatives did not attend my consultations and merely refer me to another representative until hang out the call. · At the end, one of your representative said me ETS has send me an email. I checked my personal account [redacted] but nothing. · After many calls I realize, you send the email to my work account [redacted] and it was rejected. Ok no problem. · Finally July 12, I received an email from Mr. Shawnee C[redacted] Test Security Specialist ETS and a copy of a letter, where asked me to send a copy of my documents to verify my full name. · Immediately the same day (July 12) I send copy of my passport, my american visa, my driver´s license and my national Id. to [redacted] · On July 18, I called again but there were not representative available and I send another email to Ms. C[redacted]. · On July 19, Ms. C[redacted] send me a email and said he has received my identification and it has been forwarded to an identification specialist for review. And ask me to check the TOEFL site on July 22, 2016 after 2 PM Eastern Time for an update of your score status. · Today July 22, 2016 after 2 PM Eastern Time, 4PM [redacted] Time. I checked the TOEFL site and my score are not posted. I repeat many times that I needed urgently a response because I intended to begin classes on fall, the university would not send me the letter of admission until I send the TOEFL scores. Without the acceptance letter I can not handle my student visa or my scholarship. If only I would have an answer, I could decided whether or not take the test again. Now is late I received an email from [redacted] University where they said the scholarship that I applied was awarded for this year. I paid for a service and I feel stolen. [redacted] Ref.- [redacted] ETS ID.- [redacted]
Please see our customer response below: From: Test Taker Advocacy Sent: Wednesday, November 09, 2016 9:38 AM To: D[redacted], Judith L <[redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] I am writing in reference to the complaint you filed with the Better...
Business Bureau concerning the GRE® General Test that you had registered to take on October 28, 2016. According to your complaint, you are seeking a full refund. Please note, policies regarding refunds for a Fee Reduction Voucher are listed on our website at [redacted]
*The website and your Fee Reduction Certificate clearly state, "There are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification)." Unfortunately, we are unable to comply with your request for a refund of your testing fees. I wish you much success in your future academic endeavors. Sincerely, Katie H[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy DeptGRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our customer response below From: Test Taker Advocacy Sent: Thursday, October 27, 2016 1:37 PM To: Da[redacted] Judith L [redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding a duplicate charge...
you received while registering for your GRE® General Test was forwarded to me for a response. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. I apologize for the difficulties you experienced when registering for your exam. I have searched contacted our finance department and located the following information... You attempted to register September 08, 2016 with a [redacted] ending in [redacted], this transaction failed and ETS received no funds. We then received a successful payment of $205 for your registration that was done on September 09, 2016 from a [redacted] ending in [redacted] On October 4, 2016 a charge back of the [redacted] payment was done and you currently have a balance due of $225. This is a valid balance and you will be required to clear the balance in order to receive your scores. I hope this information is helpful and if you have an further questions please let me know. Sincerely, Katie H[redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thanks for getting back..As per the options given by you, I would like to cancel my test score of June 25th and would want a free Re test .. Please process it and let me know the procedure of availing the test
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, April 08, 2015 11:48 AMTo: [redacted]Subject: The GRE® revised General Test/Case#[redacted] [#[redacted]] Dear [redacted] I am writing in reference...
to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you registered to take on April 3, 2015. According to your complaint, you are seeking a full refund because you state that there was a failed transaction while registering for the exam. You advised that you never received a confirmation of your test appointment. Please note, per our records, you registered for your April 3, 2015 test on March 5, 2015 at 1:16 P.M. On that same day, at 1:56 P.M. you logged into your profile and canceled this appointment. Please note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/gre/subject/register/change. You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee. Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment". Our investigation shows that a refund in the amount of $97.50 was systematically processed on March 9, 2015. On March 10, 2015 at 12:14 P.M., you called GRE Services with questions concerning the refund policy and asking if your test appointment could be "un-canceled." Unfortunately, once an appointment is canceled it cannot be reinstated. I cannot comply with your request to refund the additional 50% of the test fee. I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely, [redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted]I am rejecting this response because:No one has contacted me on June 15th 2015 by phone, instead I did recieved an email to sign some documents for third party review on June 18th and I am not going to accept to cancel my scores, the testing officer had sent me the scrore review file which mentioned that I have taken less time taken to comeplete the listening section which is obvious that as you listen you answer, instead of 10 minutes I took 2.55 minutes for listening section 1.The substantial evidence what they have is useless and it doesnot prove that they can cancel my scores.If my [redacted] application was not lodged I wouldn't have complain.ETS is hurting my self respect and my principlesETS think that I may had pre-knowledge of the exam which I believe is illogical and unfair to me.Please help me to get my scores back or ETS will be liable to pay the below amount and my mental stress because of this KIOS.I will not directly deal with ETS I would like Revdex.com to help me resolve this matter ASAP Australia [redacted] application cost: 6223 AUD Australia skill [redacted] assessment: 550 AUD [redacted] AGENT FEES: 2200 USD Medical test for whole family: 1000 USD TOEFL iBT: 170 USD Additional score report of TOEFL iBT: 19 USD TRAVEL COST FOR TOEFL: 700 USD Thank you for your time, consideration, and support Regards, [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They did nothing to fix my problems at all and pretty much put me at blame for all the issues.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not state I needed more time. In your check out process it does not state the time span a test takes, misleading customers and charging them for an appointment full duration is not disclosed.
Regards,
[redacted]
Please see our customer response below: From: Test Taker Advocacy [redacted] Sent: Friday, July 08, 2016 2:12 PM To: [redacted] Subject: [redacted] Revdex.com [redacted] Refund demand SLLA ID [redacted]N [Incident: [redacted]] Doreen S. @ 07/08/2016 02:12...
PM: [redacted] ETS was notified by the Revdex.com (Revdex.com) regarding your request for a refund for a “Security Canceled” test from the May 19, 2015 SLLA test administration. At the time of the incident, the test center discussed the violation with you and informed you that the matter had to be reported. The issue was reported to our Office of Test Integrity(OTI) which contacted you about the report and upon further investigation it was determined that the SLLA exam from the May 2015 administration should be canceled for as a result of the security violation of which you acknowledged. You also mentioned that you were not aware of the policies as you signed the document in haste. The test taker is accountable for the signed document notifying ETS that he/she is in agreement with the test center policies governing the administration. ETS and Prometric, the test administrator, have implemented certain measures intended to safeguard the security of the exams and the integrity of the testing process. In order to ensure that test takers are aware of the security measures and the purpose behind them, the Prometric website for test takers (available at https://www.prometric.com/en-us/for-test-takers/Prepare-for-Test-Day/Pages/what-...⇄ explains in detail “What to Expect” when you arrive at a test center. Although you may have had honest intentions, we had no choice but to implement these measures because we have found that some test takers seek to gain an unfair advantage during these test administrations. Such conduct hurts honest test takers, the states and school districts that rely on the validity of Praxis results, and, ultimately, the students who are taught by teachers who licensed based in part on Praxis scores obtained by dishonest means. As you know, an extensive investigation was conducted upon your return to the building at 10:38 on test day. The test center policies are updated annually and while some terms may be used interchangeably, you did exit the building. Test takers are only allowed to accessed certain approved facilities with limited amount of time. The incident which occurred was a violation in 2015 and in 2016. We are unable to comply with your request for a refund from this incident. I regret the inconvenience. We understand that because the test was canceled you needed to reschedule another exam. The new exam scheduled incurred cost as this too had to be administered by the third-party entity. While we are unable to issue a refund, we wish to congratulate you on your accomplishments. Thank you for providing us the opportunity to conduct this review, and I wish you continued success in your professional endeavors. Regards, Doreen S[redacted] Praxis Program
A message was left for [redacted] [redacted] on 10/19/15. An email below, was sent on 10/20 and they were able to speak the afternoon on 10/20/15.
From: TTA GRE Advocacy [mailto:[email protected]] Sent: Tuesday, October 20, 2015 12:11 PM To: [redacted] Subject:...
[redacted]Case#[redacted] Dear [redacted] We received a complaint from the Revdex.com regarding not being able to update your GRE account or issue you a full refund. Unfortunately we are not able to update the name on your account to match your primary identification. As stated on our website and in the bulletin, you must enter your name exactly as it appears on the primary identification document. As a one-time exception, I will issue you the other 50% of the test fees but what you will need to do first is cancel the test, you will automatically receive 50% of the test fees. Then you will need to register for another GRE test with the correct name used on your primary identification once that is done contact me by email or by phone and I will refund the other 50% of the fees. I hope this information is helpful. Best Regards, Pamela D[redacted]
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint to receive a 100% refund for the GRE® General Test that was scheduled for September 18, 2016. I apologize for any inconvenience caused by the...
technical issues with your ETS account. After reviewing your case, I am granting an exception to our reschedule and cancellation policies and I have issued a full refund of your September 18, 2016 General Test registration fee. The $205.00 refund should appear on your credit/debit card statement in approximately seven days. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com. Sincerely, Brian F[redacted], AdvocateEducational Testing ServiceGRE Test Taker Advocacy
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 09, 2015 3:24 PMTo: [redacted]Subject: [redacted] - June 27, 2015 TOEFL Exam - Case #[redacted] - DJ [redacted]] Dear [redacted] Your complaint to the...
Revdex.com (Revdex.com) was forwarded to me for a response. You have expressed dissatisfaction with the score in the Reading section of the June 27, 2015 iBT TOEFL exam. We have reviewed your Reading section and we could not find any testing or scoring irregularities. You received 55 questions and you were given 80 minutes to answer all of the questions. The iBT TOEFL test does not have a question and answer service that would disclose the detailed scoring information for the Reading and Listening sections. Some test questions are used multiple times with different versions of the test. Earning 2 points in the Reading section does not mean that you only answered 2 questions correctly. Some test forms are easier or more difficult than others because it's impossible to build every form of exact difficulty in practice. The 80 minute allotted time limit elapsed leaving 19 questions unanswered in the Reading section. We hope this information has been helpful and wish you much success in your future academic endeavors. Sincerely,Doris L. J[redacted]Test Taker AdvocacyTOEFL Services ?
Please see our customer response below:
From: TTA Praxis Advocacy [mailto:[email protected]] Sent: Wednesday, February 03, 2016 9:58 AMTo: [redacted]Subject: [redacted] / Case ID [redacted] Revdex.com:[redacted]
Dear [redacted]
ETS was notified by the Better...
Business Bureau (Revdex.com) that you submitted a complaint regarding a refund for canceling the Praxis II Physics Content Knowledge exam (5265) which was scheduled for the March 12, 2016 test date.
It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered.
The test and registration fees we collect go toward the development, planning, and administration of tests as well as the scoring of response sheets and the reporting of scores. These fees support a multitude of activities needed to administer the tests, and score and report the test results, which include but are not limited to…
Registration system maintenance and support Test material production Shipping expenses Test center facility and staffing costs Scoring activities (which as you know, are very complex and involve a number of steps to ensure accuracy and fairness) Quality control for all activities
Before a registrant completes their registration and pays for their exam, they are presented with the following message:
"I hereby agree to the conditions set forth in The Praxis Series 2015–16 Information Bulletin, specifically those concerning test administration, payment of fees, the reporting of scores, and the confidentiality of test questions. I certify that I am the person who will take the test at the center and whose name and address appear on this form."
Therefore, a registrant is confirming before paying that they have read all policies and procedures set forth in the Praxis Information and Registration Bulletin at [redacted]
*
In lieu of the above information, we have made a one-time exception to policy and refunded 100% for this exam.
Thank you for taking the time to contact us and thereby granting us with the opportunity to provide clarification regarding refund of test fees. I wish you success in your professional endeavors.
Regards,
[redacted]
Test Taker Advocate
Educational Testing Service
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Thursday, July 14, 2016 1:30 PM To: [redacted] Subject: Revdex.com Praxis Paige Rayborn CUST NO [redacted] / Revdex.com Case #: [redacted] [Incident: [redacted]] [redacted] ETS...
was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you noted a number of concerns, and I will try to address the issues you raised. You stated that our staff was not courteous when you contacted office. ETS takes great pride in the services we provide to our customers. Our certified agents are trained extensively and are experienced in taking calls from our valuable customers. All calls that come in to our customer service agents are recorded and constantly reviewed to identify areas for improvement. We were unable to identify any documented incident in which you were treated with disrespect. Unfortunately, we are not able to comply with every demand to meet every test taker’s satisfaction. However, our agents make every effort to address the issue and offer all the information we have available to our test takers. You mentioned the amount of test fees you believe you paid over a two-your period in an effort to meet your certification. Fortunately, unlike other programs, most score recipients do not limit the number of times the test taker may take a specific exam. Test takers for this program have the opportunity to take the exams as many times as they see fit. We expect our test takers to master the subject matter in school and in their teaching experience prior to taking their exams. Most test takers meet their requirement on their first attempt and do not find it necessary to retest. We cannot add points to test takers score for any reason. Such attempt is a violation of our code and ethics and the score recipients will not accept the tampered score. In order for the score to be validated, it must meet the criteria used to score the standardized test. Congratulations on meeting your requirements for three of the four test requirements. I hope you will be able to meet the Tennessee requirement for the 5018 test in the near future. This requirement is set by the Tennessee State Department of Education; not ETS. The test centers are third party entities that are authorized to administer our tests. While most test takers are honest and rely on their own knowledge when testing, some test takers go to extraordinary lengths to gain an unfair advantage over others. ETS and Prometric, the test administrator, have implemented certain measures intended to safeguard the security of the exams and the integrity of the testing process. ETS advises all test takers on our Website, www.ets.org/praxis, Information Bulletin, and on the admission ticket of the requirements needed in order to be permitted to test. The reservation is made in advance and the seat is paid for in advance. If the established procedures are not followed, the test taker cannot be allow to complete the exam and if access is granted, the test will be canceled. It is therefore incumbent on the test taker to have all the necessary ID in order to gain entry to the testing area. I apologize if you felt you were treated unfairly while the test center followed their procedure. You asked for desired outcome with the Revdex.com. As mentioned previously, your test requirement is mandated by the state of Tennessee. ETS cannot change your state requirement or change your score without justification to meet one’s requirement. Also, bear in mind that ETS is not hired by your state to teach the subject matter. Our role is to administer the test and report the score to your score recipients. The test prep is not meant to teach the subject matter or guarantee high score. The material is meant to familiarize the test takers with the test format and how the test is administered. There are hundreds of test items and not all the items can be included in the guide. The test score which you disputed is a selected-response test. We cannot offer a test review for the 5018 exam because all computer-delivered, selected-response Praxis tests are already scored twice to ensure accuracy. They are scored once at the test center immediately after completion of the test, and then, those scores are verified independently here at ETS through the Praxis system before being reported. Score review is only offered for tests with constructed responses and even so, we are unable to guarantee an increase in score. This process may result in no change, increase or decrease score. We are confident in the scoring of these exams as our user states rely on us to provide accurate and valid scores for their teacher candidates. If there is anything further I may assist you with, please do not hesitate to contact me. Regards, Doreen S[redacted] Praxis Program [---0
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you had registered for September 17, 6, 2016. According to your complaint and a report filed by the test...
center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identification. Please note, the ID requirements are stated clearly in the TOEFL Registration Bulletin, as well as on the website, www.ets.org/toefl. The website says... When you register for a TOEFL iBT test, you will be required to provide identification (ID) information. In addition, you must spell your name exactly as it appears on the primary ID document(s) you plan to bring to the test center on test day (other than accents or apostrophes).Test takers are responsible for bringing valid and acceptable ID each time they report to a test center. It is your responsibility to ensure that your ID documents are up-to-date and available on the day of the test.For testing in the United States... General ID Document RequirementsWith few exceptions, ID documents must meet all of the following requirements. Each ID document must: * be an original document; photocopied documents are not acceptable * be valid; expired documents (bearing expiration dates that have passed) are not acceptable * include your full name exactly matching the name on the ID document used to register, excluding accents or diacritical marks * include a recent, recognizable photograph * include your signature (the name on the ID and the signature name must match) All ID documents must include your name, photograph and signature to be acceptable. Acceptable Primary ID Documents:If you are testing outside your country of citizenship: * You must present a valid passport with your name, photograph and signature as your primary ID. * If your passport is not written in English-language letters, you must also present at least one Supplemental ID Document (https://www.ets.org/toefl/ibt/register/id/supplemental) . This document must also include your name, a recent, recognizable photo and be in English. * Diplomatic and embassy IDs cannot be used as primary identification in place of passports. Per the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the test takers responsibility to know TOEFL policies before registering for an exam. I am unable comply with your request for a free retest I wish you much success in your future academic endeavors. Sincerely, Katie H[redacted] Advocate Educational Testing Service Test Taker Advocacy Dept. TOEFL Services
Dear [redacted], I have received your email and Revdex.com complaint regarding the reporting of your test scores to your respective universities. I contacted all the universities today [redacted] [redacted]) and all the schools have your scores in their system. The representative from...
[redacted] said that when the university receives the electronic score file, it can take up to 2 to 3 weeks for the file to get uploaded in their system. I have also ordered a score report to be sent to [redacted] University today. The scores will be sent in the next electronic reporting cycle which should occur this Friday after 3pm. I hope that this information is helpful. If you have further questions, please contact me. Sincerely, [redacted] GRE Test Taker Advocacy Consumer’s Original Complaint: I ordered my GRE scores to be sent to multiple universities ([redacted] are the ones that I actually need delivered, though I did request others when I was considering other universities). The test itself cost $185 and you get 4 "free" reports to universities with that. I selected as part of the four: [redacted], CMU, and [redacted]. I recently got an email from [redacted] that my scores were never received. I had the same issue with [redacted] a month prior. I contacted them about [redacted] and was told they were sending the scores and they would be there in 2 weeks. Now I'm concerned [redacted] never got them. As for [redacted] I ordered those scores online (tried multiple times actually, just in case!). Since the website kept telling me that I'd already submitted a request for my scores to be sent to [redacted] I took that to mean they'd actually processed my request. I don't think they did. I have had to email all the universities I applied to to let them know there was a mess up regarding my scores. They were understanding since apparently this happens fairly often, according to them. Consumer’s Desired Resolution: I would like two things done to resolve this: 1. I want those scores to be delivered ASAP to the above schools. Express mail/overnight preferably. These universities need those scores, and I don't want them to have to wait because ETS didn't send them the first time. 2. I want a refund ($27) for each of the scores I requested with the test. So that would be a refund of $108. I'm not asking for a refund of the full test. I am also willing to pay $27 to ETS if it means they will ACTUALLY process my request for the scores to be sent to [redacted] I would also like those scores to be sent ASAP to [redacted]
Please see the explanation and action below:The Order Services department verified that the product was not faulty or damaged. They were able to open and use the product.They did however, process the second refund under Refund # [redacted] The candidate may not have...
the latest version of Adobe Reader.
Revdex.com:I was very clear in my email when contacting GRE Services that I wanted to have my file updated. So when I am ready to retake the exam I would not need to wait months to have my accommodations reviewed. I wish it did not need to come to involving the Revdex.com to get this issue resolved. The lack of customer service with your business is awful and this is not the first time I have had issues with your services. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted]
Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Thursday, May 21, 2015 11:08 AMTo: [redacted]Subject[redacted] - GRE Registration - Case #[redacted] - [redacted] Dear [redacted] Your complaint to the Better...
Business Bureau (Revdex.com) Case #[redacted], regarding your registration for the GRE Revised General Test, has been forwarded to me for an investigation. Please accept our apologies for the problems that you encountered when you attempted to register for the exam. You were not allowed to register because you did not present the correct documents. You submitted a 2014 – 2015 Few Reduction Waiver form, but you submitted a 2015 – 2016 Student Aid Certificate form. Both documents must be for the same year. If you could get a 2014 – 2015 Student Aid Certificate form from your school, we can process your registration. Again, please accept our apologies for the misunderstanding. If you would still rather have your money back, we will send it to you. As stated previously, the refunds are sent after May 30, 2015. We hope this information has been helpful. If you have any further questions or concerns, please contact us. Sincerely,Doris L. J[redacted]Test Taker AdvocacyGRE Services
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 26, 2016 10:30 AM To: [redacted] Subject: TOEFL #[redacted] ETS ID: [redacted] Revdex.com #[redacted] [Incident: [redacted] Dear [redacted] Your...
complaint to the Revdex.com (Revdex.com), Case #1[redacted] regarding the iBT TOEFL exam you took on June 11, 2016 has been forwarded to me for an investigation. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. We would encourage you to contact our Office of Testing Integrity to find out the status of your case. The phone number is [redacted] and email address is [redacted] The office is very busy, so it might take a few days before an agent contacts you. We hope this information was helpful. We wish you much success in your future academic endeavors. Sincerely, Doris L. J[redacted] Test Taker Advocacy TOEFL Services Tameeca J. @ 07/25/2016 04:23 PM: Thank you for contacting the TOEFL Program. Dear [redacted] For assistance with your June 11, 2016 test scores, you must contact the ETS Office of Testing Integrity (OTI) at: Phone: [redacted] or [redacted] Fax: [redacted] Email: [redacted] The ETS Office of Testing Integrity (OTI) hours of operation are Monday through Friday, 7:30am to 5:30pm Eastern Standard Time. Only they can assist you. Unfortunately, we have no information to provide to you about your scores. We regret we are unable to be of assistance to you at this time. ETS is committed to improving your customer service experience. Please take a moment and complete a short Customer Service Survey at: [redacted] Thank you in advance for your participation. [redacted] Reference #[redacted] [redacted] @ 07/22/2016 05:04 PM: ETS: · I took the TOEFL test on June 11, 41 days ago in [redacted] · According to your score reporting schedule test, the score posting date was June, 22 and the Downloadable PDF Availability Date was June, 23. · I call to your Customer Support Center in [redacted] times. The representative did not attend my consultations and merely refer me to another representative until hang out the call. · Finnally, after I talked with one of your representative I found out that there was a problem in my inscripccion. I haven´t registered my full name. Your representative just said me I should wait two or four weeks for an answer. · After four weeks I called to your Customer Support Center in [redacted] and received the same treatment. Yourrepresentatives did not attend my consultations and merely refer me to another representative until hang out the call. · At the end, one of your representative said me ETS has send me an email. I checked my personal account [redacted] but nothing. · After many calls I realize, you send the email to my work account [redacted] and it was rejected. Ok no problem. · Finally July 12, I received an email from Mr. Shawnee C[redacted] Test Security Specialist ETS and a copy of a letter, where asked me to send a copy of my documents to verify my full name. · Immediately the same day (July 12) I send copy of my passport, my american visa, my driver´s license and my national Id. to [redacted] · On July 18, I called again but there were not representative available and I send another email to Ms. C[redacted]. · On July 19, Ms. C[redacted] send me a email and said he has received my identification and it has been forwarded to an identification specialist for review. And ask me to check the TOEFL site on July 22, 2016 after 2 PM Eastern Time for an update of your score status. · Today July 22, 2016 after 2 PM Eastern Time, 4PM [redacted] Time. I checked the TOEFL site and my score are not posted. I repeat many times that I needed urgently a response because I intended to begin classes on fall, the university would not send me the letter of admission until I send the TOEFL scores. Without the acceptance letter I can not handle my student visa or my scholarship. If only I would have an answer, I could decided whether or not take the test again. Now is late I received an email from [redacted] University where they said the scholarship that I applied was awarded for this year. I paid for a service and I feel stolen. [redacted] Ref.- [redacted] ETS ID.- [redacted]
Please see our customer response below: From: Test Taker Advocacy Sent: Wednesday, November 09, 2016 9:38 AM To: D[redacted], Judith L <[redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] I am writing in reference to the complaint you filed with the Better...
Business Bureau concerning the GRE® General Test that you had registered to take on October 28, 2016. According to your complaint, you are seeking a full refund. Please note, policies regarding refunds for a Fee Reduction Voucher are listed on our website at [redacted]
*The website and your Fee Reduction Certificate clearly state, "There are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification)." Unfortunately, we are unable to comply with your request for a refund of your testing fees. I wish you much success in your future academic endeavors. Sincerely, Katie H[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy DeptGRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our customer response below From: Test Taker Advocacy Sent: Thursday, October 27, 2016 1:37 PM To: Da[redacted] Judith L [redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding a duplicate charge...
you received while registering for your GRE® General Test was forwarded to me for a response. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. I apologize for the difficulties you experienced when registering for your exam. I have searched contacted our finance department and located the following information... You attempted to register September 08, 2016 with a [redacted] ending in [redacted], this transaction failed and ETS received no funds. We then received a successful payment of $205 for your registration that was done on September 09, 2016 from a [redacted] ending in [redacted] On October 4, 2016 a charge back of the [redacted] payment was done and you currently have a balance due of $225. This is a valid balance and you will be required to clear the balance in order to receive your scores. I hope this information is helpful and if you have an further questions please let me know. Sincerely, Katie H[redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thanks for getting back..As per the options given by you, I would like to cancel my test score of June 25th and would want a free Re test .. Please process it and let me know the procedure of availing the test
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, April 08, 2015 11:48 AMTo: [redacted]Subject: The GRE® revised General Test/Case#[redacted] [#[redacted]] Dear [redacted] I am writing in reference...
to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you registered to take on April 3, 2015. According to your complaint, you are seeking a full refund because you state that there was a failed transaction while registering for the exam. You advised that you never received a confirmation of your test appointment. Please note, per our records, you registered for your April 3, 2015 test on March 5, 2015 at 1:16 P.M. On that same day, at 1:56 P.M. you logged into your profile and canceled this appointment. Please note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/gre/subject/register/change. You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee. Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment". Our investigation shows that a refund in the amount of $97.50 was systematically processed on March 9, 2015. On March 10, 2015 at 12:14 P.M., you called GRE Services with questions concerning the refund policy and asking if your test appointment could be "un-canceled." Unfortunately, once an appointment is canceled it cannot be reinstated. I cannot comply with your request to refund the additional 50% of the test fee. I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely, [redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted]I am rejecting this response because:No one has contacted me on June 15th 2015 by phone, instead I did recieved an email to sign some documents for third party review on June 18th and I am not going to accept to cancel my scores, the testing officer had sent me the scrore review file which mentioned that I have taken less time taken to comeplete the listening section which is obvious that as you listen you answer, instead of 10 minutes I took 2.55 minutes for listening section 1.The substantial evidence what they have is useless and it doesnot prove that they can cancel my scores.If my [redacted] application was not lodged I wouldn't have complain.ETS is hurting my self respect and my principlesETS think that I may had pre-knowledge of the exam which I believe is illogical and unfair to me.Please help me to get my scores back or ETS will be liable to pay the below amount and my mental stress because of this KIOS.I will not directly deal with ETS I would like Revdex.com to help me resolve this matter ASAP Australia [redacted] application cost: 6223 AUD Australia skill [redacted] assessment: 550 AUD [redacted] AGENT FEES: 2200 USD Medical test for whole family: 1000 USD TOEFL iBT: 170 USD Additional score report of TOEFL iBT: 19 USD TRAVEL COST FOR TOEFL: 700 USD Thank you for your time, consideration, and support Regards, [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They did nothing to fix my problems at all and pretty much put me at blame for all the issues.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not state I needed more time. In your check out process it does not state the time span a test takes, misleading customers and charging them for an appointment full duration is not disclosed.
Regards,
[redacted]
Please see our customer response below: From: Test Taker Advocacy [redacted] Sent: Friday, July 08, 2016 2:12 PM To: [redacted] Subject: [redacted] Revdex.com [redacted] Refund demand SLLA ID [redacted]N [Incident: [redacted]] Doreen S. @ 07/08/2016 02:12...
PM: [redacted] ETS was notified by the Revdex.com (Revdex.com) regarding your request for a refund for a “Security Canceled” test from the May 19, 2015 SLLA test administration. At the time of the incident, the test center discussed the violation with you and informed you that the matter had to be reported. The issue was reported to our Office of Test Integrity(OTI) which contacted you about the report and upon further investigation it was determined that the SLLA exam from the May 2015 administration should be canceled for as a result of the security violation of which you acknowledged. You also mentioned that you were not aware of the policies as you signed the document in haste. The test taker is accountable for the signed document notifying ETS that he/she is in agreement with the test center policies governing the administration. ETS and Prometric, the test administrator, have implemented certain measures intended to safeguard the security of the exams and the integrity of the testing process. In order to ensure that test takers are aware of the security measures and the purpose behind them, the Prometric website for test takers (available at https://www.prometric.com/en-us/for-test-takers/Prepare-for-Test-Day/Pages/what-...⇄ explains in detail “What to Expect” when you arrive at a test center. Although you may have had honest intentions, we had no choice but to implement these measures because we have found that some test takers seek to gain an unfair advantage during these test administrations. Such conduct hurts honest test takers, the states and school districts that rely on the validity of Praxis results, and, ultimately, the students who are taught by teachers who licensed based in part on Praxis scores obtained by dishonest means. As you know, an extensive investigation was conducted upon your return to the building at 10:38 on test day. The test center policies are updated annually and while some terms may be used interchangeably, you did exit the building. Test takers are only allowed to accessed certain approved facilities with limited amount of time. The incident which occurred was a violation in 2015 and in 2016. We are unable to comply with your request for a refund from this incident. I regret the inconvenience. We understand that because the test was canceled you needed to reschedule another exam. The new exam scheduled incurred cost as this too had to be administered by the third-party entity. While we are unable to issue a refund, we wish to congratulate you on your accomplishments. Thank you for providing us the opportunity to conduct this review, and I wish you continued success in your professional endeavors. Regards, Doreen S[redacted] Praxis Program
A message was left for [redacted] [redacted] on 10/19/15. An email below, was sent on 10/20 and they were able to speak the afternoon on 10/20/15.
From: TTA GRE Advocacy [mailto:[email protected]] Sent: Tuesday, October 20, 2015 12:11 PM To: [redacted] Subject:...
[redacted]Case#[redacted] Dear [redacted] We received a complaint from the Revdex.com regarding not being able to update your GRE account or issue you a full refund. Unfortunately we are not able to update the name on your account to match your primary identification. As stated on our website and in the bulletin, you must enter your name exactly as it appears on the primary identification document. As a one-time exception, I will issue you the other 50% of the test fees but what you will need to do first is cancel the test, you will automatically receive 50% of the test fees. Then you will need to register for another GRE test with the correct name used on your primary identification once that is done contact me by email or by phone and I will refund the other 50% of the fees. I hope this information is helpful. Best Regards, Pamela D[redacted]
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint to receive a 100% refund for the GRE® General Test that was scheduled for September 18, 2016. I apologize for any inconvenience caused by the...
technical issues with your ETS account. After reviewing your case, I am granting an exception to our reschedule and cancellation policies and I have issued a full refund of your September 18, 2016 General Test registration fee. The $205.00 refund should appear on your credit/debit card statement in approximately seven days. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com. Sincerely, Brian F[redacted], AdvocateEducational Testing ServiceGRE Test Taker Advocacy
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 09, 2015 3:24 PMTo: [redacted]Subject: [redacted] - June 27, 2015 TOEFL Exam - Case #[redacted] - DJ [redacted]] Dear [redacted] Your complaint to the...
Revdex.com (Revdex.com) was forwarded to me for a response. You have expressed dissatisfaction with the score in the Reading section of the June 27, 2015 iBT TOEFL exam. We have reviewed your Reading section and we could not find any testing or scoring irregularities. You received 55 questions and you were given 80 minutes to answer all of the questions. The iBT TOEFL test does not have a question and answer service that would disclose the detailed scoring information for the Reading and Listening sections. Some test questions are used multiple times with different versions of the test. Earning 2 points in the Reading section does not mean that you only answered 2 questions correctly. Some test forms are easier or more difficult than others because it's impossible to build every form of exact difficulty in practice. The 80 minute allotted time limit elapsed leaving 19 questions unanswered in the Reading section. We hope this information has been helpful and wish you much success in your future academic endeavors. Sincerely,Doris L. J[redacted]Test Taker AdvocacyTOEFL Services ?
Please see our customer response below:
From: TTA Praxis Advocacy [mailto:[email protected]] Sent: Wednesday, February 03, 2016 9:58 AMTo: [redacted]Subject: [redacted] / Case ID [redacted] Revdex.com:[redacted]
Dear [redacted]
ETS was notified by the Better...
Business Bureau (Revdex.com) that you submitted a complaint regarding a refund for canceling the Praxis II Physics Content Knowledge exam (5265) which was scheduled for the March 12, 2016 test date.
It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered.
The test and registration fees we collect go toward the development, planning, and administration of tests as well as the scoring of response sheets and the reporting of scores. These fees support a multitude of activities needed to administer the tests, and score and report the test results, which include but are not limited to…
Registration system maintenance and support Test material production Shipping expenses Test center facility and staffing costs Scoring activities (which as you know, are very complex and involve a number of steps to ensure accuracy and fairness) Quality control for all activities
Before a registrant completes their registration and pays for their exam, they are presented with the following message:
"I hereby agree to the conditions set forth in The Praxis Series 2015–16 Information Bulletin, specifically those concerning test administration, payment of fees, the reporting of scores, and the confidentiality of test questions. I certify that I am the person who will take the test at the center and whose name and address appear on this form."
Therefore, a registrant is confirming before paying that they have read all policies and procedures set forth in the Praxis Information and Registration Bulletin at [redacted]
*
In lieu of the above information, we have made a one-time exception to policy and refunded 100% for this exam.
Thank you for taking the time to contact us and thereby granting us with the opportunity to provide clarification regarding refund of test fees. I wish you success in your professional endeavors.
Regards,
[redacted]
Test Taker Advocate
Educational Testing Service
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Thursday, July 14, 2016 1:30 PM To: [redacted] Subject: Revdex.com Praxis Paige Rayborn CUST NO [redacted] / Revdex.com Case #: [redacted] [Incident: [redacted]] [redacted] ETS...
was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you noted a number of concerns, and I will try to address the issues you raised. You stated that our staff was not courteous when you contacted office. ETS takes great pride in the services we provide to our customers. Our certified agents are trained extensively and are experienced in taking calls from our valuable customers. All calls that come in to our customer service agents are recorded and constantly reviewed to identify areas for improvement. We were unable to identify any documented incident in which you were treated with disrespect. Unfortunately, we are not able to comply with every demand to meet every test taker’s satisfaction. However, our agents make every effort to address the issue and offer all the information we have available to our test takers. You mentioned the amount of test fees you believe you paid over a two-your period in an effort to meet your certification. Fortunately, unlike other programs, most score recipients do not limit the number of times the test taker may take a specific exam. Test takers for this program have the opportunity to take the exams as many times as they see fit. We expect our test takers to master the subject matter in school and in their teaching experience prior to taking their exams. Most test takers meet their requirement on their first attempt and do not find it necessary to retest. We cannot add points to test takers score for any reason. Such attempt is a violation of our code and ethics and the score recipients will not accept the tampered score. In order for the score to be validated, it must meet the criteria used to score the standardized test. Congratulations on meeting your requirements for three of the four test requirements. I hope you will be able to meet the Tennessee requirement for the 5018 test in the near future. This requirement is set by the Tennessee State Department of Education; not ETS. The test centers are third party entities that are authorized to administer our tests. While most test takers are honest and rely on their own knowledge when testing, some test takers go to extraordinary lengths to gain an unfair advantage over others. ETS and Prometric, the test administrator, have implemented certain measures intended to safeguard the security of the exams and the integrity of the testing process. ETS advises all test takers on our Website, www.ets.org/praxis, Information Bulletin, and on the admission ticket of the requirements needed in order to be permitted to test. The reservation is made in advance and the seat is paid for in advance. If the established procedures are not followed, the test taker cannot be allow to complete the exam and if access is granted, the test will be canceled. It is therefore incumbent on the test taker to have all the necessary ID in order to gain entry to the testing area. I apologize if you felt you were treated unfairly while the test center followed their procedure. You asked for desired outcome with the Revdex.com. As mentioned previously, your test requirement is mandated by the state of Tennessee. ETS cannot change your state requirement or change your score without justification to meet one’s requirement. Also, bear in mind that ETS is not hired by your state to teach the subject matter. Our role is to administer the test and report the score to your score recipients. The test prep is not meant to teach the subject matter or guarantee high score. The material is meant to familiarize the test takers with the test format and how the test is administered. There are hundreds of test items and not all the items can be included in the guide. The test score which you disputed is a selected-response test. We cannot offer a test review for the 5018 exam because all computer-delivered, selected-response Praxis tests are already scored twice to ensure accuracy. They are scored once at the test center immediately after completion of the test, and then, those scores are verified independently here at ETS through the Praxis system before being reported. Score review is only offered for tests with constructed responses and even so, we are unable to guarantee an increase in score. This process may result in no change, increase or decrease score. We are confident in the scoring of these exams as our user states rely on us to provide accurate and valid scores for their teacher candidates. If there is anything further I may assist you with, please do not hesitate to contact me. Regards, Doreen S[redacted] Praxis Program [---0
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you had registered for September 17, 6, 2016. According to your complaint and a report filed by the test...
center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identification. Please note, the ID requirements are stated clearly in the TOEFL Registration Bulletin, as well as on the website, www.ets.org/toefl. The website says... When you register for a TOEFL iBT test, you will be required to provide identification (ID) information. In addition, you must spell your name exactly as it appears on the primary ID document(s) you plan to bring to the test center on test day (other than accents or apostrophes).Test takers are responsible for bringing valid and acceptable ID each time they report to a test center. It is your responsibility to ensure that your ID documents are up-to-date and available on the day of the test.For testing in the United States... General ID Document RequirementsWith few exceptions, ID documents must meet all of the following requirements. Each ID document must: * be an original document; photocopied documents are not acceptable * be valid; expired documents (bearing expiration dates that have passed) are not acceptable * include your full name exactly matching the name on the ID document used to register, excluding accents or diacritical marks * include a recent, recognizable photograph * include your signature (the name on the ID and the signature name must match) All ID documents must include your name, photograph and signature to be acceptable. Acceptable Primary ID Documents:If you are testing outside your country of citizenship: * You must present a valid passport with your name, photograph and signature as your primary ID. * If your passport is not written in English-language letters, you must also present at least one Supplemental ID Document (https://www.ets.org/toefl/ibt/register/id/supplemental) . This document must also include your name, a recent, recognizable photo and be in English. * Diplomatic and embassy IDs cannot be used as primary identification in place of passports. Per the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the test takers responsibility to know TOEFL policies before registering for an exam. I am unable comply with your request for a free retest I wish you much success in your future academic endeavors. Sincerely, Katie H[redacted] Advocate Educational Testing Service Test Taker Advocacy Dept. TOEFL Services