Please see our response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund policy for the Praxis Series tests. Privacy laws require that requests to update or release information of a personal nature (such as
identification, address, designated institutions, and account history) come directly from the test taker onlyWe cannot release any information about a test taker to relatives or friendsPlease advise *** *** to contact us directly concerning this matter. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com Sincerely,The Praxis Series / ETS
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Monday, December 12, 2:PM To: *** Subject: Revdex.com GRE complaint *** *** [Incident: ***
*** *** ETS was notified by the
Revdex.com (Revdex.com) that you submitted a complaint regarding your GRE examETS takes great care to investigate and fairly responds to every concern our test taker may have regarding a test administrationWith no exception, your concern was escalated to the GRE Management Team, which is responsible for overseeing the development and administration of these testsThe concerns that you mentioned are still under reviewYou will be notified of the outcome as soon it this detail becomes availableThank you for your patience as we make every effort to complete a thorough and fair review in accordance with our ETS Standards for Quality and Fairness for our test takersAs previously notified, you will be contacted as soon as the determination is completedAgain thank you for your participation in the GRE ProgramIf I may be of any further assistance, please let me knowRegards, Doreen S*** GRE Program
Please see our customer response below: From: Test Taker Advocacy Sent: Thursday, November 03, 3:PM To: *** *** * *** Subject: FW: Revdex.com *** *** GRE *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint
regarding the services you received from our organization. In your complaint, you noted that your confirmation of registration was incorrect and you feel that it is a system issue in the GRE registration process Although I have investigated your issue and find that there were no system issues reported on the date of your original registration, I also see that you created another account with both your first and last namesI have made a one-time exception to policy and refunded the $GRE registration feePlease allow 7-business days for the transaction to post. I hope this information is helpful. Regards,Linda M***, AdvocateGRE Test Taker Advocacy Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is somewhat satisfactory to meI still believe that the ETS could have done a better job communicating when it came to cancelling the test and re-scheduling
Regards,
*** ***
Please see our customer response below: From: M***, Linda S Sent: Monday, August 08, 3:PM To: *** *** * *** Subject: Revdex.com Case #: *** Cand has mainframes with diff names CUST NO *** / CUST NO *** Dear *** *** *** ETS was
notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you noted that our system took funds for a Praxis test and study material but did not register you. Please note that you have created two different profiles: One has the name of *** where the registration was under candidate ID *** and the other has the name *** and there are no registrations or funds processed for this accountIf you need to know information to access your *** account (which has your ticket info for tomorrow's test), please feel free to call *** They can assist you with your password and user name up until 7:this evening est. Our records indicate that MsH***, in the call center, moved your August 11, test date for Middle School Mathematics (***) to your requested August 9, at Report Time: 10:AMPlease arrive to the test center minutes prior to your report time with your valid photo ID. We hope that this clears up the information for your Revdex.com complaint and wish you well on your test tomorrow. Best regards,Linda M*** Advocate
Please see the response from the Office of Testing Integrity
We’re unable to complete this review until the signed Confidentiality Statement is received
There is nothing further that can be done until the requested statement reaches their office
Please see our customer response below:
From: Test Taker Advocacy [mailto:***] Sent: Monday, May 02, 2:PMTo: ***Subject: GRE - Billing Balance - Revdex.com Case ID #: *** [Incident: ***
Dear *** ***
Your
complaint to the Revdex.com (Revdex.com), Case #***, concerning billing fees for the GRE test has been forwarded to me for an investigation
We have checked with our finance department and we were informed that the partial payment has been receivedPlease accept our apologies for the misunderstandingYour account has been cleared of all charges
Sincerely,
*** LJ***
Test Taker Advocacy
GRE Services
Complaint: ***
I am rejecting this response because: I provide the testing center with a valid IDThey are assuming that I am not a U.S citizen because of my name (Racists)I am a U.S citizen and I have a *** driver's license with the first and last nameThey mentioned in their response that I failed to provide an ID, that is falseI don't believe the GRE conducts its business in that manner, the whole thing is fraudEducators across the country know that GRE will do everything to take your money.
Regards,
** *** ***
Please see our customer response below: Dear ** *** *** We have received your reply to your Revdex.com complaint. Please allow me to clarifyThe reason you were not admitted to testing was not due to the type of identification(ID) you provided but rather the name that appeared on the IDAccording to the test center report, your driver’s license indicated your name is "Al-Zain Al-Husein" while your registration is listed as "Al-Zain Al-Zain" As previously mentioned, the ID policy states "You must enter your name exactly as it appears on the primary identification document (excluding accents) that you plan to present at the test center". Because the name on your ID and the name on your registration did not match you were unable to test and you forfeit your testing fees for this exam. I hope this has clarified your concerns. Regards, GRE Services
Complaint: ***
I am rejecting this response because: this completely did not acknowledge the resolutionTo remedy the issue I need a full refund
Regards,
*** ***
Complaint: 1***
I am rejecting this response because: I understand that's the rule and it's stated in your siteMy problem is that the person in the testing center offered me an option that I could go ahead make a phone call to customer service and be able to reschedule without having to pay $just the reschedule fee of $I'm already spending $with you without having taking my testMaybe there should a better a communication with the testing center to avoid this problem and perhaps use the extra money in fees to improve your customer serviceThis is terrible MONOPOLY! I can't believe they are taking advantage of mistakes that we doWhat's the biggest inconvenience of me not taking a test for you? That you are subjecting people to pay again the registration fee after paying another prior thatThis sounds like a big time businessI'm sure I am not the first one complaining about this very unfair policies where they put money first and then their clientsI'm not expecting you to solve this by waiving by rescheduling fee because the only solution you offer is: You have to pay again because again money is more importantETS THE COMPANY THAT PENALIZES PEOPLE BECAUSE THEY MAKE MISTAKESWHO PENALIZES THEM FOR THEIR MISTAKES?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the availability of Praxis scores being limited to yearsThis information has been available since the inception of Praxis Series
testingDuring the registration process, you signed an agreement that stated you read and understood all policies and procedures regarding PraxisIncluded in the policies and procedures there is information regarding score reporting and the length of time scores will be available by Educational Testing Service (ETS).Praxis score data is only available for up to ten years after the original test dateUnfortunately, since we can no longer confirm the scores you earned on the test(s) you took, we cannot issue a score report for youPlease feel free to share this correspondence with the institution(s) you were planning on sending your score report to. The reason scores are only kept for years:Because the Praxis assessments measure not only knowledge of subjects educators will teach, but proficiency in current teaching principles and practices, older scores present special interpretation problemsAs you know, the teaching profession, like most other professions, is constantly evolvingAs such, ETS regularly updates the Praxis tests to reflect current practices in the field, and teacher licensing agencies regularly review and update their testing requirementsOlder test scores often do not have the same meaning as more current test scoresThis is the primary reason we do not retain Praxis scores beyond ten years. You may want to reach out to the school(s) or institution(s) you sent your score to at the time of your testThey may be able to provide you with information on the tests you took over years ago. We are able to see that you requested test scores to be sent to *** *** ** *** *** *** *** * CERTIFICATION, and *** *** *** ** *** *** I was able to locate some contact info for them at: UNIV OF *** *** *** ***
*** ** *** *** * ***
*** *** *** ***
*** ** ***
*** *** ** *** ***
** *** ***
*** ** *** *** I regret that I am unable to waive the fee for future testing under the circumstancesI hope this information is helpful and wish you well in your future academic endeavors. Regards,The Praxis Series
Complaint: ***
I am rejecting this response because: I did not forfeit my examI did not sign anything in writing forfeiting my examPraxis/prometrics refused to give me my examI had a copy of my renewed drivers license on my phone (iwallet) from where I had renewed my license onlineETS is a complany that does NOT pay taxesYet, if an examinee needs to cancel a test, reschedule a test, or when ETS refuses to give an examinee a test due to their license being expired you charge extra or in my case take their moneyYou can refund me my $or reschedule my test for Sat., Feb 10th at Jefferson State in Birmingham, AL
Regards,
*** ***
Please see our customer response below: Dear *** ***, Your complaint to the Revdex.com (Revdex.com) regarding your September 26, ENG LANGUAGE ARTS AND READING 7-(1231) *** Educator Certification examination was forwarded to me for a response When you registered to
take the test in question, you were presented with several compliance statements included in the *** Educator Certification (TEC) online registration system, one of those statements included the following text: “I acknowledge that I have had adequate opportunity to review the instructions, rules, policies and all other terms and conditions that apply to my test registration and administration contained in the current Registration Bulletin and on the ETS TExES websiteI understand that in order to be eligible for a refund, I must process the cancellation of my test or service fees within days of the date the initial payment transaction was processedPlease refer to the cancellation and refund policies found in the Registration Bulletin before cancelling your order.” The published deadline for Computer-Administered Test (CAT) test center complaints is must be submitted or postmarked no later than two days after your test date. This deadline policy is outlined on page under “Test Center Comments,” and on page under “Submitting Comments” in the 2016-TExES Registration Bulletin (attached). At the time of your CAT on September 26, 2016, you chose to report the score at the conclusion of your test, and your score was officially reported on October 21, as scheduled. The option to cancel this score at the conclusion of the test was also provided if you were concerned about your performance. However, you did not submit your test center comments until November 30, at which point you were informed that you had missed the two day deadline mentioned aboveYou then waited an additional three months to dispute this decision when again you were informed of the missed the deadline. Had you followed the published policy for submitting test center comments, there would’ve been ample time after the September test date for your concerns to be investigated and remediated prior to the official score reporting on October 21, and/or to even possibly cancel the score if you wanted to go that route. We are unable to retroactively remediate test center comments submitted over a month after the deadline for doing so and after the test score has already been officially reported Since the test in question was delivered and subsequent test score reported, we are unable to process a refund of your test fee or transfer this test fee to another testing date. Sincerely, *** Educator Certification Services
Complaint: ***
I am rejecting this response because:This is the first time I am reading these PoliciesThese policies are not clearly conveyed to me during registrationIf it had been clear I would have carried required documentsIf this is the policy, then why was I allowed to give the test and told to repond to email I would receive from ets, for additional identification requirement. Why ETS never contacted its customer, that is me, to indicate that my scores would not be released or would be blocked due to these policies One side I am waiting for further communication since I gave the test and on other side ETS is silently waiting and not communicating on what is the result of my test By not communicating the results and by keeping me in dark, ETS has breached its contract of service If I had not contacted ETS on time, I would have never known about the reasons of my score being with held I now have no chance to even reschedule the test as application deadline has passed
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I should be able to provide the information requested from ETS, as I am the one who paid the original bill and did not receive a refund when the tests were cancelled I will forward that email from ETS to my daughter even though I don't think she should have to be involved I am also rejecting their response because their refund policy is unreasonable and is basically theft I think it's appalling that a company can keep money when no services have been rendered My daughter had no choice in this matter She was told that she had to use ETS and I paid the fee When the university withdrew their request we should have received a full refund at the time
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Very little indication was given in regard to the strictness of the refund policyI am needing to retake the test in order to get into my graduate programI have not had any resistance from anyone at the graduate school, but have been met with exceeding obstacles in regard organizations that are meant to support graduate schoolI am asking for understanding in this situation, I am currently unemployed and this puts unnecessary strain on me for a test that I don't have a choice in takingI apologize for the lack of responsibility on my behalf and ask for some way to take the test tomorrow, as I canceled it expecting a refund or some way to reschedule the testThis is not a pleasant situation for me and it is increasingly becoming more and more soIs there some way to reschedule the test, take it tommorow or receive a refund? Very little has been done and I am without dollars, I ask for some effort in good faith
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
ETS said in response: "You stated that since you were allowed to test with the same identification documents you presented at the test center in May 23, 2015, you should have been allowed to test on June 27, 2015."They misunderstood my complain, I stated that since I was allowed to take the test on May 23, with discrepancies on the names, and I was not corrected at the timeI was confident about my registration and I kept my names the same wayIt also fostered me to do my husband's registration the same way.Not being corrected the first time cost my husband and I, $and precious time
Regards,
*** *** ***
Please see our response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund policy for the Praxis Series tests. Privacy laws require that requests to update or release information of a personal nature (such as
identification, address, designated institutions, and account history) come directly from the test taker onlyWe cannot release any information about a test taker to relatives or friendsPlease advise *** *** to contact us directly concerning this matter. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com Sincerely,The Praxis Series / ETS
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Monday, December 12, 2:PM To: *** Subject: Revdex.com GRE complaint *** *** [Incident: ***
*** *** ETS was notified by the
Revdex.com (Revdex.com) that you submitted a complaint regarding your GRE examETS takes great care to investigate and fairly responds to every concern our test taker may have regarding a test administrationWith no exception, your concern was escalated to the GRE Management Team, which is responsible for overseeing the development and administration of these testsThe concerns that you mentioned are still under reviewYou will be notified of the outcome as soon it this detail becomes availableThank you for your patience as we make every effort to complete a thorough and fair review in accordance with our ETS Standards for Quality and Fairness for our test takersAs previously notified, you will be contacted as soon as the determination is completedAgain thank you for your participation in the GRE ProgramIf I may be of any further assistance, please let me knowRegards, Doreen S*** GRE Program
Please see our customer response below: From: Test Taker Advocacy Sent: Thursday, November 03, 3:PM To: *** *** * *** Subject: FW: Revdex.com *** *** GRE *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint
regarding the services you received from our organization. In your complaint, you noted that your confirmation of registration was incorrect and you feel that it is a system issue in the GRE registration process Although I have investigated your issue and find that there were no system issues reported on the date of your original registration, I also see that you created another account with both your first and last namesI have made a one-time exception to policy and refunded the $GRE registration feePlease allow 7-business days for the transaction to post. I hope this information is helpful. Regards,Linda M***, AdvocateGRE Test Taker Advocacy Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is somewhat satisfactory to meI still believe that the ETS could have done a better job communicating when it came to cancelling the test and re-scheduling
Regards,
*** ***
Please see our customer response below: From: M***, Linda S Sent: Monday, August 08, 3:PM To: *** *** * *** Subject: Revdex.com Case #: *** Cand has mainframes with diff names CUST NO *** / CUST NO *** Dear *** *** *** ETS was
notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization. In your complaint, you noted that our system took funds for a Praxis test and study material but did not register you. Please note that you have created two different profiles: One has the name of *** where the registration was under candidate ID *** and the other has the name *** and there are no registrations or funds processed for this accountIf you need to know information to access your *** account (which has your ticket info for tomorrow's test), please feel free to call *** They can assist you with your password and user name up until 7:this evening est. Our records indicate that MsH***, in the call center, moved your August 11, test date for Middle School Mathematics (***) to your requested August 9, at Report Time: 10:AMPlease arrive to the test center minutes prior to your report time with your valid photo ID. We hope that this clears up the information for your Revdex.com complaint and wish you well on your test tomorrow. Best regards,Linda M*** Advocate
Please see the response from the Office of Testing Integrity
We’re unable to complete this review until the signed Confidentiality Statement is received
There is nothing further that can be done until the requested statement reaches their office
Please see our customer response below:
From: Test Taker Advocacy [mailto:***] Sent: Monday, May 02, 2:PMTo: ***Subject: GRE - Billing Balance - Revdex.com Case ID #: *** [Incident: ***
Dear *** ***
Your
complaint to the Revdex.com (Revdex.com), Case #***, concerning billing fees for the GRE test has been forwarded to me for an investigation
We have checked with our finance department and we were informed that the partial payment has been receivedPlease accept our apologies for the misunderstandingYour account has been cleared of all charges
Sincerely,
*** LJ***
Test Taker Advocacy
GRE Services
Complaint: ***
I am rejecting this response because: I provide the testing center with a valid IDThey are assuming that I am not a U.S citizen because of my name (Racists)I am a U.S citizen and I have a *** driver's license with the first and last nameThey mentioned in their response that I failed to provide an ID, that is falseI don't believe the GRE conducts its business in that manner, the whole thing is fraudEducators across the country know that GRE will do everything to take your money.
Regards,
** *** ***
Please see our customer response below: Dear ** *** *** We have received your reply to your Revdex.com complaint. Please allow me to clarifyThe reason you were not admitted to testing was not due to the type of identification(ID) you provided but rather the name that appeared on the IDAccording to the test center report, your driver’s license indicated your name is "Al-Zain Al-Husein" while your registration is listed as "Al-Zain Al-Zain" As previously mentioned, the ID policy states "You must enter your name exactly as it appears on the primary identification document (excluding accents) that you plan to present at the test center". Because the name on your ID and the name on your registration did not match you were unable to test and you forfeit your testing fees for this exam. I hope this has clarified your concerns. Regards, GRE Services
Complaint: ***
I am rejecting this response because: this completely did not acknowledge the resolutionTo remedy the issue I need a full refund
Regards,
*** ***
Complaint: 1***
I am rejecting this response because: I understand that's the rule and it's stated in your siteMy problem is that the person in the testing center offered me an option that I could go ahead make a phone call to customer service and be able to reschedule without having to pay $just the reschedule fee of $I'm already spending $with you without having taking my testMaybe there should a better a communication with the testing center to avoid this problem and perhaps use the extra money in fees to improve your customer serviceThis is terrible MONOPOLY! I can't believe they are taking advantage of mistakes that we doWhat's the biggest inconvenience of me not taking a test for you? That you are subjecting people to pay again the registration fee after paying another prior thatThis sounds like a big time businessI'm sure I am not the first one complaining about this very unfair policies where they put money first and then their clientsI'm not expecting you to solve this by waiving by rescheduling fee because the only solution you offer is: You have to pay again because again money is more importantETS THE COMPANY THAT PENALIZES PEOPLE BECAUSE THEY MAKE MISTAKESWHO PENALIZES THEM FOR THEIR MISTAKES?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please see our customer response below: *** *** ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the availability of Praxis scores being limited to yearsThis information has been available since the inception of Praxis Series
testingDuring the registration process, you signed an agreement that stated you read and understood all policies and procedures regarding PraxisIncluded in the policies and procedures there is information regarding score reporting and the length of time scores will be available by Educational Testing Service (ETS).Praxis score data is only available for up to ten years after the original test dateUnfortunately, since we can no longer confirm the scores you earned on the test(s) you took, we cannot issue a score report for youPlease feel free to share this correspondence with the institution(s) you were planning on sending your score report to. The reason scores are only kept for years:Because the Praxis assessments measure not only knowledge of subjects educators will teach, but proficiency in current teaching principles and practices, older scores present special interpretation problemsAs you know, the teaching profession, like most other professions, is constantly evolvingAs such, ETS regularly updates the Praxis tests to reflect current practices in the field, and teacher licensing agencies regularly review and update their testing requirementsOlder test scores often do not have the same meaning as more current test scoresThis is the primary reason we do not retain Praxis scores beyond ten years. You may want to reach out to the school(s) or institution(s) you sent your score to at the time of your testThey may be able to provide you with information on the tests you took over years ago. We are able to see that you requested test scores to be sent to *** *** ** *** *** *** *** * CERTIFICATION, and *** *** *** ** *** *** I was able to locate some contact info for them at: UNIV OF *** *** *** ***
*** ** *** *** * ***
*** *** *** ***
*** ** ***
*** *** ** *** ***
** *** ***
*** ** *** *** I regret that I am unable to waive the fee for future testing under the circumstancesI hope this information is helpful and wish you well in your future academic endeavors. Regards,The Praxis Series
Complaint: ***
I am rejecting this response because: I did not forfeit my examI did not sign anything in writing forfeiting my examPraxis/prometrics refused to give me my examI had a copy of my renewed drivers license on my phone (iwallet) from where I had renewed my license onlineETS is a complany that does NOT pay taxesYet, if an examinee needs to cancel a test, reschedule a test, or when ETS refuses to give an examinee a test due to their license being expired you charge extra or in my case take their moneyYou can refund me my $or reschedule my test for Sat., Feb 10th at Jefferson State in Birmingham, AL
Regards,
*** ***
Please see our customer response below: Dear *** ***, Your complaint to the Revdex.com (Revdex.com) regarding your September 26, ENG LANGUAGE ARTS AND READING 7-(1231) *** Educator Certification examination was forwarded to me for a response When you registered to
take the test in question, you were presented with several compliance statements included in the *** Educator Certification (TEC) online registration system, one of those statements included the following text: “I acknowledge that I have had adequate opportunity to review the instructions, rules, policies and all other terms and conditions that apply to my test registration and administration contained in the current Registration Bulletin and on the ETS TExES websiteI understand that in order to be eligible for a refund, I must process the cancellation of my test or service fees within days of the date the initial payment transaction was processedPlease refer to the cancellation and refund policies found in the Registration Bulletin before cancelling your order.” The published deadline for Computer-Administered Test (CAT) test center complaints is must be submitted or postmarked no later than two days after your test date. This deadline policy is outlined on page under “Test Center Comments,” and on page under “Submitting Comments” in the 2016-TExES Registration Bulletin (attached). At the time of your CAT on September 26, 2016, you chose to report the score at the conclusion of your test, and your score was officially reported on October 21, as scheduled. The option to cancel this score at the conclusion of the test was also provided if you were concerned about your performance. However, you did not submit your test center comments until November 30, at which point you were informed that you had missed the two day deadline mentioned aboveYou then waited an additional three months to dispute this decision when again you were informed of the missed the deadline. Had you followed the published policy for submitting test center comments, there would’ve been ample time after the September test date for your concerns to be investigated and remediated prior to the official score reporting on October 21, and/or to even possibly cancel the score if you wanted to go that route. We are unable to retroactively remediate test center comments submitted over a month after the deadline for doing so and after the test score has already been officially reported Since the test in question was delivered and subsequent test score reported, we are unable to process a refund of your test fee or transfer this test fee to another testing date. Sincerely, *** Educator Certification Services
Complaint: ***
I am rejecting this response because:This is the first time I am reading these PoliciesThese policies are not clearly conveyed to me during registrationIf it had been clear I would have carried required documentsIf this is the policy, then why was I allowed to give the test and told to repond to email I would receive from ets, for additional identification requirement. Why ETS never contacted its customer, that is me, to indicate that my scores would not be released or would be blocked due to these policies One side I am waiting for further communication since I gave the test and on other side ETS is silently waiting and not communicating on what is the result of my test By not communicating the results and by keeping me in dark, ETS has breached its contract of service If I had not contacted ETS on time, I would have never known about the reasons of my score being with held I now have no chance to even reschedule the test as application deadline has passed
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I should be able to provide the information requested from ETS, as I am the one who paid the original bill and did not receive a refund when the tests were cancelled I will forward that email from ETS to my daughter even though I don't think she should have to be involved I am also rejecting their response because their refund policy is unreasonable and is basically theft I think it's appalling that a company can keep money when no services have been rendered My daughter had no choice in this matter She was told that she had to use ETS and I paid the fee When the university withdrew their request we should have received a full refund at the time
Regards,
*** ***
Complaint: ***
I am rejecting this response because:they said they would refund me, but no further actions were taken. Thank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Very little indication was given in regard to the strictness of the refund policyI am needing to retake the test in order to get into my graduate programI have not had any resistance from anyone at the graduate school, but have been met with exceeding obstacles in regard organizations that are meant to support graduate schoolI am asking for understanding in this situation, I am currently unemployed and this puts unnecessary strain on me for a test that I don't have a choice in takingI apologize for the lack of responsibility on my behalf and ask for some way to take the test tomorrow, as I canceled it expecting a refund or some way to reschedule the testThis is not a pleasant situation for me and it is increasingly becoming more and more soIs there some way to reschedule the test, take it tommorow or receive a refund? Very little has been done and I am without dollars, I ask for some effort in good faith
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
ETS said in response: "You stated that since you were allowed to test with the same identification documents you presented at the test center in May 23, 2015, you should have been allowed to test on June 27, 2015."They misunderstood my complain, I stated that since I was allowed to take the test on May 23, with discrepancies on the names, and I was not corrected at the timeI was confident about my registration and I kept my names the same wayIt also fostered me to do my husband's registration the same way.Not being corrected the first time cost my husband and I, $and precious time
Regards,
*** *** ***