Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 25, 2016 12:42 PM To: D[redacted] Subject: RE: Revdex.com T[redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding the score...
reports for your GRE® General Test you had taken on September 27, 2016 was forwarded to me for a response. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. Please be advised when selecting recipients on test day you select via school/fellowship name and not solely by the institutions code. It is clearly stated on the GRE website and at the end of your exam that if you do not select score recipients on the test day, or you would like to send your scores to more than four score recipients, you will need to submit an Additional Score Report request for a fee of US$27 per score recipient. However, as a one-time exception to the policy we will add one additional score to your file free of charge. Please reply back with the code and department code you would like added. Please respond within 7 days. Sincerely, Katie H[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services ...
Test taker scheduled a GRE test and later released she needed more time and rescheduled her test. She is disputing the $50 reschedule fee and now an additional $20 chargeback fee. She paid $70 on December 21, 2015 and would like her money refunded. A one time exception refund of $70 will be applied...
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 16, 2015 1:54 PMTo: [redacted]Subject: [redacted] June 27, 2015 TOEFL Exam - Case #[redacted] Revdex.com Case #[redacted] - DJ [#[redacted]] Dear [redacted]...
[redacted] Your complaint to the Revdex.com (Revdex.com), Case #[redacted] regarding the iBT TOEFL exam you were scheduled to take on June 27, 2015 has been forwarded to me for an investigation. Please accept our apologies for the problems that you encountered when you went to take your exam. You were not allowed to take the exam because you did not present the proper identification documents. You stated that since you were allowed to test with the same identification documents you presented at the test center in May 23, 2015, you should have been allowed to test on June 27, 2015. The TOEFL policy states……..”Prior admission to a test center based on a given ID document does not guarantee that that document will be considered acceptable. “ Your registration MUST BE EXACTLY THE SAME as listed on your ID. We apologize for any misunderstanding of the identification requirements. We encourage all of our test takers to review the policy and procedures for the iBT TOEFL exam prior to scheduling an appointment. The identification requirements are listed in the iBT TOEFL Test Information and Registration Bulletin and also posted on the TOEFL website. Unfortunately, we must uphold the previous decision. If you have further questions, we would encourage you to contact our Office of Testing Integrity. The phone number is [redacted] and email address is [redacted] Sincerely,Doris L. J[redacted]Test Taker AdvocacyTOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:ETSTOEFL has been contacted by me on Tuesday. December 12th and I spoke to Barbara under call Ref # [redacted] and it was already confirmed by her that I do not have a profile created in their data banks. They will also not contact the bank on my behalf and I have spoken and already filed a dispute with CHIME bank was told that theses charges were vaild
Regards,
[redacted]
Please see the response below from Disability Services:Dear [redacted]Your concern regarding your Graduate Record Examinations (GRE) Computer-Based Test (CBT) was forwarded to me for response. From the information Ireceived, you expressed concerns about the timing during your test...
sessionadministration on December 29, 2016.The examination of your Examinee Performance Record (EPR) which records allevents of an individual test session, shows that the timing was functioningproperly and that you received and used “time and a half” the standard testingtime in each section of the test (refer to page 4 "General Information" in theregistration bulletin), 45 minutes in both the Verbal Sections, 52 minutes and 30seconds in both the Quantitative Sections, 45 minutes in the Analytical WritingIssue Essay and 45 minutes in the Analytical Writing Argument Essay. Theadditional “appointment" time is added to assure that candidates have enoughtime to be checked in, select score recipients and to do the backgroundquestions.As indicated above, all of our records indicate that you received the appropriateaccommodations based on your documentation. If you would like to retest, youmust resubmit the following: a completed CBT Authorization Voucher RequestForm and Applicant's Request for Nonstandard Testing Accommodations Formpart I & II.I wish you much success in your future educational endeavors.KaSandra T[redacted]Team LeadDisability ServicesPhone: [redacted]
Please see our response below:As [redacted] states, ETS’s Office of Testing Integrity notified him by letter dated March 30, 2015, that, after completing a comprehensive review of his scores from the January 24, 2015 test administration, ETS found evidence to support cancellation of those...
scores and subsequently placed the scores on hold. As per the established policies and procedures included on page 21 of the TOEFL Information and Registration Bulletin, ETS will exercise its right to cancel scores if, in its judgment there is substantial evidence that the scores may be invalid. [redacted] agreed to the policies and procedures when he registered for the test. As also included the TOEFL Information and Registration Bulletin, ETS provided [redacted] with a copy of the booklet Why and How ETS Questions Scores which explains the process in detail and the options available for resolving the concerns about the questioned scores. Our records indicate that [redacted] chose the initial option of submitting additional information for consideration to the ETS Board of Review (BOR). The information provided by [redacted] was submitted to the BOR initially on May 6 and subsequently on May 27 when he submitted more information. After careful consideration of all information submitted by [redacted], the Board of Review decided that substantial evidence exists to support cancellation of his January 24, 2015 scores. [redacted] was sent a letter advising him that the following options are available to him for resolving this matter: 1. Tell us to cancel your scores and receive a refund in the form of a voucher that you may use for a subsequent test administration.2. Let the school or agency to which you would like the scores to be sent decide whether to use the scores after ETS cancels them. [redacted] does not select an option by the date indicated in our last correspondence, ETS will cancel his scores. [redacted] should be advised to contact the representative handling his case if he wishes to discuss his available options for resolving this matter.
Please see our customer response below: Dear [redacted] Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a response. Thank you so much for sending me a copy of the letter you sent to Mr. Robert S. M[redacted]. I apologize for the delay getting back to you. Unfortunately, as I stated on the voicemail I left on your home phone, Mr. M[redacted] is no longer a chairman at ETS and has been promoted to a new position. That is why I asked that you send a copy of the letter to me. We have received your response regarding the iBT TOEFL exam you had taken on December 2, 2016. We have made an exception and granted your request, since the technical problems that occurred during the December 2, 2016 exam was not your fault. A $190.00 refund has been issued for your test fees in the form of a credit on your [redacted] charge card, ending with [redacted]. You will need to allow ten working days for the credit to post to your card. A refund of the remaining $51.00, paid for the TOEFL Value Pack Prep material will be processed separately through our finance department. It will also be issued back to your [redacted] credit card, ending with [redacted]. You will need to allow 10 working days for the credit to post to your card. Sincerely,Test Taker AdvocacyTOEFL Services
Complaint: [redacted]
I am rejecting this response because:
The information included in the business' response is incorrect. However, immediately after receiving this message, I received an email from [redacted] alerting me that I had gotten a refund from ETS, so this matter has been resolved.
Regards,
[redacted]
Please see our customer response below:Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a 100% refund for the GRE® General Test that was scheduled for January 5, 2017, or to have this registration reinstated. I am sorry to...
learn that you had accidently canceled your test appointment As indicated on the GRE website and in the If you cancel your GRE General Test registration no later than four days prior to your test date (10 days for individuals in Mainland China), you will receive a refund equivalent to half of the original test fee. Test registrations cancelled less than four days before the test date are not eligible for a refund. This policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the test. Please note that cancelled test registrations can not be reinstated. In your Revdex.com complaint, you indicated that you paid the $50.00 reschedule fee due to a medical condition. As an exception to our reschedule and cancellation policies, I may be able to issue a voucher to retest for a medical issue. To be considered for a voucher, please submit documentation -- such as a bill showing you were under doctors care on your originally scheduled December 28, 2016 GRE administration -- as an attachment in a reply email to [redacted] wiithin seven business days. Your documentation will be reviewed for consideration for a voucher upon receipt of your reply. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com. I look forward to hearing from you in the near future. Sincerely,Brian F[redacted], AdvocateEducational Testing ServiceGRE Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our response below:
From: TTA GRE Advocacy [[redacted]
Sent: Wednesday, January 13, 2016 3:25 PM
To: [redacted]
Subject: GRE® reviseed General Test Date / Case ID [redacted] / Revdex.com Case [redacted]
Dear [redacted]
ETS was notified by...
the Revdex.com (Revdex.com) that you submitted a complaint regarding score reporting for your June 18, 2015 GRE exam.
It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered. "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE Series Information and Registration Bulletin (ID policy on page 17) at www.ets.org/gre.
We are unable to locate a system issue that indicates you were unable to add your score recipients on the day of the test as directed by the GRE directions during the exam. Please see attachment (1) provided and pay particular attention to the 4th sentence in the attachment wherein it states that, if you do not choose your recipients now, you will be able to send them later for a fee.
attachment (1)
Also, located at the GRE website under ScoreSelect, http://www.ets.org/gre/revised_general/scores/?WT.ac=grehome_grescores_150213, please see attachment (2) wherein it instructs a candidate on how to proceed with score selection both before or after test day. Here is states that score reports sent after test day will incur a fee.
ScoreSelect® Option attachment (2)
The ScoreSelect® option lets you decide which test scores to send to the institutions you designate. On test day*, as part of your four free score reports, you can send scores from your most recent test administration or from all administrations of the General Test taken in the last five years. After test day, you can send scores from your Most Recent, All or Any specific test administration(s) for a fee when ordering Additional Score Reports. Just remember, scores for a test administration must be reported in their entirety.
Thank you for taking the time to contact us and granting us with the opportunity to provide clarification regarding your complaint with the Revdex.com. Under the circumstances, I regret that I cannot ask for four (4) free score reports that you did not choose on day.
I wish you success in your future professional endeavors.
Sincerely,
[redacted] M[redacted], Advocate
Educational Testing Service
Test Taker Advocacy Dept.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have had the opportunity to reschedule my test without having to pay for another test. I appreciate you expediting this for me and I hope that you will further consider updating your website and removing whatever glitches are present as well as making your policies less criminalistic. These are students you're dealing with, not America's elite. Thank you and have a great week.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would like to
know what is the substantial evidence and why did they initially released my
scores on Feb 2 2014,If there was any cheating at the test center ETS would
have cancelled the scores for the whole center why only my scores, based on my
TOEFL results I had applied for [redacted] application which is on hold and DIBP they could not verify my TOEFL scores and i
have already paid all the required fees.
You can imagine how unhappy I was to discover that I have to justify
myself for the exam which I gave 3 months ago.
Below were some cost and efforts involved.
Australia [redacted] application cost: 6223 AUD
Australia skill [redacted] assessment: 550 AUD
[redacted] AGENT FEES: 2200 USD
Medical test for whole family: 1000 USD
TOEFL iBT: 170 USD
Additional score report: 19 USD
TRAVEL COST FOR TOEFL: 700 USD
Please help me get my scores back.
Thank you for your time, consideration, and support
Regards,
[redacted]
Please see our customer response below:
Dear [redacted]
I have received your Revdex.com complaint regarding the GRE that you were scheduled to take on March 26, 2016. I realize that you attempted to reschedule your test by paying a $50 fee but unfortunately the deadline had...
passed. Since you have paid again and scheduled another test, I will make an exception and refund your full test fees back to your card. Please allow 10 business days for the refund to post to your account. If you have further questions, please contact me.
Sincerely,
[redacted] K[redacted]
GRE Test Taker Advocacy
Please see our customer response below: Good Afternoon [redacted]Your most recent comments reflect high level of disagreement about our organization's score sending and refund policy. While our opinions may differ we respect your right to your point of view. All specific concerns were thoroughly investigated and addressed. We are unable to be of further assistance regarding this matter.Regards,Judy D[redacted]Operations ManagerTest Taker Advocacy
Please see the response from the Office of Testing Integrity, below:Dear [redacted]As per the established policies and procedures included on pages 10-12 of the TOEFL iBT® Registration Bulletin, [redacted] November 5, 2016 TOEFL iBT® scores were cancelled as he did not meet the identification...
requirements on test day. As specified on page 12, a Permanent Resident Card or an Employment Authorization card had to accompany the Driver’s License on test day if a valid passport was not available. [redacted] has agreed to these terms and conditions when he registered for the test therefore, scores will remain cancelled for the November 5, 2016 TOEFL iBT® administration.Regards,Office of Testing Integrity .
Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 25, 2016 12:42 PM To: D[redacted] Subject: RE: Revdex.com T[redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding the score...
reports for your GRE® General Test you had taken on September 27, 2016 was forwarded to me for a response. Thank you for sharing your concerns with us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. Please be advised when selecting recipients on test day you select via school/fellowship name and not solely by the institutions code. It is clearly stated on the GRE website and at the end of your exam that if you do not select score recipients on the test day, or you would like to send your scores to more than four score recipients, you will need to submit an Additional Score Report request for a fee of US$27 per score recipient. However, as a one-time exception to the policy we will add one additional score to your file free of charge. Please reply back with the code and department code you would like added. Please respond within 7 days. Sincerely, Katie H[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services ...
Test taker scheduled a GRE test and later released she needed more time and rescheduled her test. She is disputing the $50 reschedule fee and now an additional $20 chargeback fee. She paid $70 on December 21, 2015 and would like her money refunded. A one time exception refund of $70 will be applied...
once the account is cleared.
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 16, 2015 1:54 PMTo: [redacted]Subject: [redacted] June 27, 2015 TOEFL Exam - Case #[redacted] Revdex.com Case #[redacted] - DJ [#[redacted]] Dear [redacted]...
[redacted] Your complaint to the Revdex.com (Revdex.com), Case #[redacted] regarding the iBT TOEFL exam you were scheduled to take on June 27, 2015 has been forwarded to me for an investigation. Please accept our apologies for the problems that you encountered when you went to take your exam. You were not allowed to take the exam because you did not present the proper identification documents. You stated that since you were allowed to test with the same identification documents you presented at the test center in May 23, 2015, you should have been allowed to test on June 27, 2015. The TOEFL policy states……..”Prior admission to a test center based on a given ID document does not guarantee that that document will be considered acceptable. “ Your registration MUST BE EXACTLY THE SAME as listed on your ID. We apologize for any misunderstanding of the identification requirements. We encourage all of our test takers to review the policy and procedures for the iBT TOEFL exam prior to scheduling an appointment. The identification requirements are listed in the iBT TOEFL Test Information and Registration Bulletin and also posted on the TOEFL website. Unfortunately, we must uphold the previous decision. If you have further questions, we would encourage you to contact our Office of Testing Integrity. The phone number is [redacted] and email address is [redacted] Sincerely,Doris L. J[redacted]Test Taker AdvocacyTOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:ETSTOEFL has been contacted by me on Tuesday. December 12th and I spoke to Barbara under call Ref # [redacted] and it was already confirmed by her that I do not have a profile created in their data banks. They will also not contact the bank on my behalf and I have spoken and already filed a dispute with CHIME bank was told that theses charges were vaild
Regards,
[redacted]
Please see the response below from Disability Services:Dear [redacted]Your concern regarding your Graduate Record Examinations (GRE) Computer-Based Test (CBT) was forwarded to me for response. From the information Ireceived, you expressed concerns about the timing during your test...
sessionadministration on December 29, 2016.The examination of your Examinee Performance Record (EPR) which records allevents of an individual test session, shows that the timing was functioningproperly and that you received and used “time and a half” the standard testingtime in each section of the test (refer to page 4 "General Information" in theregistration bulletin), 45 minutes in both the Verbal Sections, 52 minutes and 30seconds in both the Quantitative Sections, 45 minutes in the Analytical WritingIssue Essay and 45 minutes in the Analytical Writing Argument Essay. Theadditional “appointment" time is added to assure that candidates have enoughtime to be checked in, select score recipients and to do the backgroundquestions.As indicated above, all of our records indicate that you received the appropriateaccommodations based on your documentation. If you would like to retest, youmust resubmit the following: a completed CBT Authorization Voucher RequestForm and Applicant's Request for Nonstandard Testing Accommodations Formpart I & II.I wish you much success in your future educational endeavors.KaSandra T[redacted]Team LeadDisability ServicesPhone: [redacted]
Please see our response below:As [redacted] states, ETS’s Office of Testing Integrity notified him by letter dated March 30, 2015, that, after completing a comprehensive review of his scores from the January 24, 2015 test administration, ETS found evidence to support cancellation of those...
scores and subsequently placed the scores on hold. As per the established policies and procedures included on page 21 of the TOEFL Information and Registration Bulletin, ETS will exercise its right to cancel scores if, in its judgment there is substantial evidence that the scores may be invalid. [redacted] agreed to the policies and procedures when he registered for the test. As also included the TOEFL Information and Registration Bulletin, ETS provided [redacted] with a copy of the booklet Why and How ETS Questions Scores which explains the process in detail and the options available for resolving the concerns about the questioned scores. Our records indicate that [redacted] chose the initial option of submitting additional information for consideration to the ETS Board of Review (BOR). The information provided by [redacted] was submitted to the BOR initially on May 6 and subsequently on May 27 when he submitted more information. After careful consideration of all information submitted by [redacted], the Board of Review decided that substantial evidence exists to support cancellation of his January 24, 2015 scores. [redacted] was sent a letter advising him that the following options are available to him for resolving this matter: 1. Tell us to cancel your scores and receive a refund in the form of a voucher that you may use for a subsequent test administration.2. Let the school or agency to which you would like the scores to be sent decide whether to use the scores after ETS cancels them. [redacted] does not select an option by the date indicated in our last correspondence, ETS will cancel his scores. [redacted] should be advised to contact the representative handling his case if he wishes to discuss his available options for resolving this matter.
Please see our customer response below: Dear [redacted] Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a response. Thank you so much for sending me a copy of the letter you sent to Mr. Robert S. M[redacted]. I apologize for the delay getting back to you. Unfortunately, as I stated on the voicemail I left on your home phone, Mr. M[redacted] is no longer a chairman at ETS and has been promoted to a new position. That is why I asked that you send a copy of the letter to me. We have received your response regarding the iBT TOEFL exam you had taken on December 2, 2016. We have made an exception and granted your request, since the technical problems that occurred during the December 2, 2016 exam was not your fault. A $190.00 refund has been issued for your test fees in the form of a credit on your [redacted] charge card, ending with [redacted]. You will need to allow ten working days for the credit to post to your card. A refund of the remaining $51.00, paid for the TOEFL Value Pack Prep material will be processed separately through our finance department. It will also be issued back to your [redacted] credit card, ending with [redacted]. You will need to allow 10 working days for the credit to post to your card. Sincerely,Test Taker AdvocacyTOEFL Services
Complaint: [redacted]
I am rejecting this response because:
The information included in the business' response is incorrect. However, immediately after receiving this message, I received an email from [redacted] alerting me that I had gotten a refund from ETS, so this matter has been resolved.
Regards,
[redacted]
Please see our customer response below:Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a 100% refund for the GRE® General Test that was scheduled for January 5, 2017, or to have this registration reinstated. I am sorry to...
learn that you had accidently canceled your test appointment As indicated on the GRE website and in the If you cancel your GRE General Test registration no later than four days prior to your test date (10 days for individuals in Mainland China), you will receive a refund equivalent to half of the original test fee. Test registrations cancelled less than four days before the test date are not eligible for a refund. This policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the test. Please note that cancelled test registrations can not be reinstated. In your Revdex.com complaint, you indicated that you paid the $50.00 reschedule fee due to a medical condition. As an exception to our reschedule and cancellation policies, I may be able to issue a voucher to retest for a medical issue. To be considered for a voucher, please submit documentation -- such as a bill showing you were under doctors care on your originally scheduled December 28, 2016 GRE administration -- as an attachment in a reply email to [redacted] wiithin seven business days. Your documentation will be reviewed for consideration for a voucher upon receipt of your reply. Although the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com. I look forward to hearing from you in the near future. Sincerely,Brian F[redacted], AdvocateEducational Testing ServiceGRE Test Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see our response below:
From: TTA GRE Advocacy [[redacted]
Sent: Wednesday, January 13, 2016 3:25 PM
To: [redacted]
Subject: GRE® reviseed General Test Date / Case ID [redacted] / Revdex.com Case [redacted]
Dear [redacted]
ETS was notified by...
the Revdex.com (Revdex.com) that you submitted a complaint regarding score reporting for your June 18, 2015 GRE exam.
It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered. "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE Series Information and Registration Bulletin (ID policy on page 17) at www.ets.org/gre.
We are unable to locate a system issue that indicates you were unable to add your score recipients on the day of the test as directed by the GRE directions during the exam. Please see attachment (1) provided and pay particular attention to the 4th sentence in the attachment wherein it states that, if you do not choose your recipients now, you will be able to send them later for a fee.
attachment (1)
Also, located at the GRE website under ScoreSelect, http://www.ets.org/gre/revised_general/scores/?WT.ac=grehome_grescores_150213, please see attachment (2) wherein it instructs a candidate on how to proceed with score selection both before or after test day. Here is states that score reports sent after test day will incur a fee.
ScoreSelect® Option attachment (2)
The ScoreSelect® option lets you decide which test scores to send to the institutions you designate. On test day*, as part of your four free score reports, you can send scores from your most recent test administration or from all administrations of the General Test taken in the last five years. After test day, you can send scores from your Most Recent, All or Any specific test administration(s) for a fee when ordering Additional Score Reports. Just remember, scores for a test administration must be reported in their entirety.
Thank you for taking the time to contact us and granting us with the opportunity to provide clarification regarding your complaint with the Revdex.com. Under the circumstances, I regret that I cannot ask for four (4) free score reports that you did not choose on day.
I wish you success in your future professional endeavors.
Sincerely,
[redacted] M[redacted], Advocate
Educational Testing Service
Test Taker Advocacy Dept.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have had the opportunity to reschedule my test without having to pay for another test. I appreciate you expediting this for me and I hope that you will further consider updating your website and removing whatever glitches are present as well as making your policies less criminalistic. These are students you're dealing with, not America's elite. Thank you and have a great week.
Regards,
[redacted]
Phone message left with customer awaiting call back for resolution.
Complaint: [redacted]
I am rejecting this response because: I would like to
know what is the substantial evidence and why did they initially released my
scores on Feb 2 2014,If there was any cheating at the test center ETS would
have cancelled the scores for the whole center why only my scores, based on my
TOEFL results I had applied for [redacted] application which is on hold and DIBP they could not verify my TOEFL scores and i
have already paid all the required fees.
You can imagine how unhappy I was to discover that I have to justify
myself for the exam which I gave 3 months ago.
Below were some cost and efforts involved.
Australia [redacted] application cost: 6223 AUD
Australia skill [redacted] assessment: 550 AUD
[redacted] AGENT FEES: 2200 USD
Medical test for whole family: 1000 USD
TOEFL iBT: 170 USD
Additional score report: 19 USD
TRAVEL COST FOR TOEFL: 700 USD
Please help me get my scores back.
Thank you for your time, consideration, and support
Regards,
[redacted]
Please see our customer response below:
Dear [redacted]
I have received your Revdex.com complaint regarding the GRE that you were scheduled to take on March 26, 2016. I realize that you attempted to reschedule your test by paying a $50 fee but unfortunately the deadline had...
passed. Since you have paid again and scheduled another test, I will make an exception and refund your full test fees back to your card. Please allow 10 business days for the refund to post to your account. If you have further questions, please contact me.
Sincerely,
[redacted] K[redacted]
GRE Test Taker Advocacy
Please see our customer response below: Good Afternoon [redacted]Your most recent comments reflect high level of disagreement about our organization's score sending and refund policy. While our opinions may differ we respect your right to your point of view. All specific concerns were thoroughly investigated and addressed. We are unable to be of further assistance regarding this matter.Regards,Judy D[redacted]Operations ManagerTest Taker Advocacy
Please see the response from the Office of Testing Integrity, below:Dear [redacted]As per the established policies and procedures included on pages 10-12 of the TOEFL iBT® Registration Bulletin, [redacted] November 5, 2016 TOEFL iBT® scores were cancelled as he did not meet the identification...
requirements on test day. As specified on page 12, a Permanent Resident Card or an Employment Authorization card had to accompany the Driver’s License on test day if a valid passport was not available. [redacted] has agreed to these terms and conditions when he registered for the test therefore, scores will remain cancelled for the November 5, 2016 TOEFL iBT® administration.Regards,Office of Testing Integrity .
The last four digits are [redacted] I do not have your email id. So, I am replying here.
Regards,
[redacted]