I apologize, I believe there is a gre services that admisters graduate exams also in [redacted]. Is there a way to reassign this towards the right company?
[A default letter is provided here which indicates your acceptance...
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But will notify you (Revdex.com) if refund from ETS is not in my bank account by November 1, 2016. I believe this is ample enough time to receive refund. Thanks for your help.Regards,
[redacted]
A voice message was left for [redacted] on Friday October 27th and a follow up email sent so that the Advocate and [redacted], could work out a resolution to her issue. They spoke today, Monday October 30th and although [redacted] isn’t 100% satisfied, they did agree to a compromise.
From: TTA GRE Advocacy [mailto:[redacted]] Sent: Tuesday, March 08, 2016 12:24 PMTo: [redacted]Subject: GRE® revised General Test Appt#: [redacted] Case ID: [redacted] [#[redacted]]
Dear [redacted]...
[redacted]
I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on March 07, 2016.
According to your complaint, you are seeking a full refund. Please note, the reschedule and cancellation policies are clearly stated on the website, [redacted]
*
You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee.
Please note, when registering for an exam via the Internet, you are presented with the following:
"By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization."
To complete your registration, you clicked "Complete Appointment".
I cannot comply with your request for a full refund of your testing fees.
I hope this information is helpful to you and wish you much success in your future academic endeavors.
Sincerely,
[redacted], Advocate
Educational Testing Service
Test Taker Advocacy Dept
GRE Services
Please see our customer response below:[redacted] Thank you for your reply to the Revdex.com concerning your concerns with your April 27, 2017 GRE General Test. I am truly sorry if the test center staff provided you with misleading information regarding the outcome of your concerns with the ID policy. I have forwarded your complaint about the staff to our test center development department. They have opened an investigation into the test center and will also develop an improvement plan directly with the test center. We are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to us. As previously mentioned, it is the candidate's responsibility to read and understand the identification requirements prior to arriving at the test center for the exam. We are unable to comply with your request for a refund of your testing fees or a reschedule of your exam. I regret that we can be of no further assistance to you in this matter. Regards,GRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the resolution does not take place in the next weeks, as proposed by the business, I'll certainly get back to you.
Regards,
[redacted]
According to our records, because of the customer frustration, a one time exception was made and a full refund was granted. A message was left for the customer.
Please see the response below that the customer received from the Call Center: Dear [redacted]
Thank you for your message. In consideration of your situation, ETS has made an exception to this policy and is providing you with a free reschedule. You can register online at...
[redacted] NOTE: The free reschedule is only valid until November 2018, this is a one-time exception and cannot be extended past the expiration date. You will receive a separate email with instructions on how to register with the free reschedule. If need to reschedule or cancel your GRE® General Test, you will need to do so no later than four days before your scheduled test date to avoid forfeiting your test fee. For test takers in Mainland China, you will need to reschedule or cancel your test no later than 10 days before your test date. This policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the test. We hope this information is helpful and wish you success on the test. If you have additional questions, please contact our Customer Service team at [redacted] or visit our website at [redacted] If you contact us via e-mail, please include all previous correspondence or a summary of information regarding your inquiry.
Please see our customer response below: [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a charge on your credit card for a GRE exam. We are sorry to learn your card was used without your consent . You may have the right to...
dispute charges with your card issuer. You can request information from the issuer about this process. If you have not done so, you should call your credit card company immediately to learn about options you may have. Unfortunately, we cannot comply with your request to refund the charges. The charges were approved by your financial institution through a verification process. Therefore, it’s the responsibility of your financial institution to issue the refund. Please feel free to share this information with your financial institution and/or location authorities for documenting purposes. Regards,GRE Services
Please see our response below: From: M[redacted], Linda S Sent: Friday, October 21, 2016 2:17 PM To: [redacted] Subject: Revdex.com Case #: [redacted] Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund...
for an additional score report that we were not able to process. Your case/issue was referred to me in the Test Taker Advocacy Group here at ETS. Please accept my apologies for the length of time that this refund of $27 is taking. I was able to track down the information regarding this refund. I have been assured that your $27 refund check will be in the October 30, 2016 run. Although I do not believe there will be further issues, if you do not see the refund check in the next couple of weeks, please notify me directly so I can trace it. Best regards,Linda M[redacted], AsdvocateTest Taker Advocacy DepartmentGRE / ETS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see the response from the Office of Testing Integrity: As stated on page 11 of the Praxis® Information Bulletin, admission to the test center does not assure that the presented ID is valid and that scores will be reported. All reported cases of questionable ID are subject to review and approval and ETS reserves the right to cancel scores in the event that the ID requirements are not met. It also stated that the test fees will not be refunded if scores are cancelled because of invalid or unacceptable ID.
Complaint: [redacted]
I am rejecting this response because:There is no policy for cancellation refunds when a voucher was used that states no refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The cancellation was not made on my behalf , there was a glitch in the GRE MOBILE WEBSITE I click on the view schedule details tab and somehow the next screen showed a cancelation notice. Immediately I contacted a customer service representative that states that should of never occurred. I am not requesting a refund I would like the opportunity to take the exam I paid for and if that's impossible based upon GRE system malfunction I am requesting my full payment reimbursement.thanking you in advance
Regards,
[redacted]
Please see our response to the candidate below:
From: TTA Praxis Advocacy [[redacted] Sent: Tuesday, January 19, 2016 1:03 PMTo: [redacted]Subject: Praxis - case [redacted] [#[redacted]
Dear [redacted]
I have received your Revdex.com complaint regarding the...
score reporting of your recent Praxis tests. Please see the paragraph below that is copied from the Praxis website about getting your scores. There are two types of Praxis tests: continuous and window testing. Continuous testing is offered all the time and the scores are available online 10 - 16 business days after the test date. Window testing is offered during specific test date periods and the scores become available 10 to 16 days after the test date window closes. Both of your tests [redacted] code [redacted] and [redacted] are window testing. Official scoring of the tests begins once the window closes on January 16. Also the reporting date depends on the type of test whether the test is only multiple choice or whether the test is multiple choice and constructed response. Your EE Multiple Subject tests are multiple choice only and are due to report on January 29, 2016. Your PLT K-6 test is multiple choice and constructed response and is due to report on February 5, 2016.
I am sorry that the types of tests and reporting dates were not made clearer to you. Please let me know if you have further questions.
Sincerely,
[redacted]
Praxis Test Taker Advocacy
Please see our customer response below:
Dear [redacted]
I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on February 27, 2016.
According to your complaint, you are seeking a full...
refund for your exam. Please note, the reschedule and cancellation policies are clearly stated on the website, [redacted]
You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee. There are no exceptions to this policy based on length of time between the cancellation and your test date. A 50% refund, only, will be issued when you cancel your test up until four days prior to your testing appointment.
Please note, when registering for an exam via the Internet, you are presented with the following:
"By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization."
To complete your registration, you clicked "Complete Appointment".
According to our records, you have already received the refund that you are due of $102.50 on approximately February 11, 2016. I cannot comply with your request for a full refund.
I hope this information is helpful to you and wish you much success in your future academic endeavors.
Sincerely,
[redacted]
Advocate
Test Taker Advocacy
Please see our response sent to the customer below:
From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, November 04, 2015 3:18 PMTo: [redacted]Subject: The GRE® revised General Test/Case#[redacted] [#[redacted]]Dear [redacted]I am writing in response to your...
Revdex.com complaint concerning the bill you received for a balance due of $97.50 for your November 15, 2015 GRE® revised General Test. Due to an error in processing your paperwork, a bill was produced in error. I have since adjusted your account which no longer shows a balance. Please note, you may appear for your scheduled November 15, 2015 appointment. Your scores will be report approximately 10-15 days from your test date.I apologize for any inconvenience this matter may have caused.I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely,Kelly H[redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning your May 22, 2017 GRE General Test scores. According to your complaint, you were concerned that your Analytical Writing...
responses were not graded correctly. It is important to note that all of our graders must follow the same set of scoring guidelines when grading exams. You can review these guidelines and sample responses, by visiting [redacted]. It is worth the time to read the scoring guides carefully and review the sample responses at each score point. It may also be helpful to review the Analytical Writing Score Level Descriptions at http://www.ets.org/gre/revised_general/prepare/analytical_writing/score_level_de...⇄ describe, for each score level, the overall quality of the analytical writing demonstrated across both the “Issue” and “Argument” tasks. The primary emphasis in scoring the Analytical Writing section is on your critical thinking and analytical writing skills rather than on grammar and mechanics. In reference to your request for detailed information on the scoring of the Analytical Writing Section, as you mentioned, individual feedback for each test taker is not provided. However if you felt the score you were provided is not sufficient, you may request a score review of the Analytical Writing measure of the GRE revised General Test that you took up to three months after the administration. To request a score review, mail or fax the completed form (see below) with payment to the address or fax number indicated on the form. Allow four weeks for the results of the review to be mailed. Note that during the review process your GRE revised General Test scores will be placed on hold; you will not be able to report your scores to designated score recipients until the review process is completed. If the score review process results in a higher or lower score, the new score will be reported and the fee will be refunded to you. http://www.ets.org/s/gre/pdf/gre_score_review_request_form.pdf Please note however, that the score review of the Analytical Writing measure of the GRE revised General Test is not intended to provide diagnostic feedback either. When test takers request a score review, experienced Scoring Leaders who have not previously scored those particular essays review them. Scoring Leaders are our most experienced and accurate raters. They carefully review rescore requests to determine whether different scores are merited. We are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely, GRE Services
I apologize, I believe there is a gre services that admisters graduate exams also in [redacted]. Is there a way to reassign this towards the right company?
[A default letter is provided here which indicates your acceptance...
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But will notify you (Revdex.com) if refund from ETS is not in my bank account by November 1, 2016. I believe this is ample enough time to receive refund. Thanks for your help.Regards,
[redacted]
A voice message was left for [redacted] on Friday October 27th and a follow up email sent so that the Advocate and [redacted], could work out a resolution to her issue. They spoke today, Monday October 30th and although [redacted] isn’t 100% satisfied, they did agree to a compromise.
Please see the customer response below:
From: TTA GRE Advocacy [mailto:[redacted]] Sent: Tuesday, March 08, 2016 12:24 PMTo: [redacted]Subject: GRE® revised General Test Appt#: [redacted] Case ID: [redacted] [#[redacted]]
Dear [redacted]...
[redacted]
I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on March 07, 2016.
According to your complaint, you are seeking a full refund. Please note, the reschedule and cancellation policies are clearly stated on the website, [redacted]
*
You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee.
Please note, when registering for an exam via the Internet, you are presented with the following:
"By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization."
To complete your registration, you clicked "Complete Appointment".
I cannot comply with your request for a full refund of your testing fees.
I hope this information is helpful to you and wish you much success in your future academic endeavors.
Sincerely,
[redacted], Advocate
Educational Testing Service
Test Taker Advocacy Dept
GRE Services
Please see our customer response below:[redacted] Thank you for your reply to the Revdex.com concerning your concerns with your April 27, 2017 GRE General Test. I am truly sorry if the test center staff provided you with misleading information regarding the outcome of your concerns with the ID policy. I have forwarded your complaint about the staff to our test center development department. They have opened an investigation into the test center and will also develop an improvement plan directly with the test center. We are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to us. As previously mentioned, it is the candidate's responsibility to read and understand the identification requirements prior to arriving at the test center for the exam. We are unable to comply with your request for a refund of your testing fees or a reschedule of your exam. I regret that we can be of no further assistance to you in this matter. Regards,GRE Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the resolution does not take place in the next weeks, as proposed by the business, I'll certainly get back to you.
Regards,
[redacted]
According to our records, because of the customer frustration, a one time exception was made and a full refund was granted. A message was left for the customer.
Please see the response below that the customer received from the Call Center: Dear [redacted]
Thank you for your message. In consideration of your situation, ETS has made an exception to this policy and is providing you with a free reschedule. You can register online at...
[redacted] NOTE: The free reschedule is only valid until November 2018, this is a one-time exception and cannot be extended past the expiration date. You will receive a separate email with instructions on how to register with the free reschedule. If need to reschedule or cancel your GRE® General Test, you will need to do so no later than four days before your scheduled test date to avoid forfeiting your test fee. For test takers in Mainland China, you will need to reschedule or cancel your test no later than 10 days before your test date. This policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the test. We hope this information is helpful and wish you success on the test. If you have additional questions, please contact our Customer Service team at [redacted] or visit our website at [redacted] If you contact us via e-mail, please include all previous correspondence or a summary of information regarding your inquiry.
Please see our customer response below: [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding a charge on your credit card for a GRE exam. We are sorry to learn your card was used without your consent . You may have the right to...
dispute charges with your card issuer. You can request information from the issuer about this process. If you have not done so, you should call your credit card company immediately to learn about options you may have. Unfortunately, we cannot comply with your request to refund the charges. The charges were approved by your financial institution through a verification process. Therefore, it’s the responsibility of your financial institution to issue the refund. Please feel free to share this information with your financial institution and/or location authorities for documenting purposes. Regards,GRE Services
Please see our response below: From: M[redacted], Linda S Sent: Friday, October 21, 2016 2:17 PM To: [redacted] Subject: Revdex.com Case #: [redacted] Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund...
for an additional score report that we were not able to process. Your case/issue was referred to me in the Test Taker Advocacy Group here at ETS. Please accept my apologies for the length of time that this refund of $27 is taking. I was able to track down the information regarding this refund. I have been assured that your $27 refund check will be in the October 30, 2016 run. Although I do not believe there will be further issues, if you do not see the refund check in the next couple of weeks, please notify me directly so I can trace it. Best regards,Linda M[redacted], AsdvocateTest Taker Advocacy DepartmentGRE / ETS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see the response from the Office of Testing Integrity: As stated on page 11 of the Praxis® Information Bulletin, admission to the test center does not assure that the presented ID is valid and that scores will be reported. All reported cases of questionable ID are subject to review and approval and ETS reserves the right to cancel scores in the event that the ID requirements are not met. It also stated that the test fees will not be refunded if scores are cancelled because of invalid or unacceptable ID.
Complaint: [redacted]
I am rejecting this response because:There is no policy for cancellation refunds when a voucher was used that states no refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The cancellation was not made on my behalf , there was a glitch in the GRE MOBILE WEBSITE I click on the view schedule details tab and somehow the next screen showed a cancelation notice. Immediately I contacted a customer service representative that states that should of never occurred. I am not requesting a refund I would like the opportunity to take the exam I paid for and if that's impossible based upon GRE system malfunction I am requesting my full payment reimbursement.thanking you in advance
Regards,
[redacted]
Please see our response to the candidate below:
From: TTA Praxis Advocacy [[redacted] Sent: Tuesday, January 19, 2016 1:03 PMTo: [redacted]Subject: Praxis - case [redacted] [#[redacted]
Dear [redacted]
I have received your Revdex.com complaint regarding the...
score reporting of your recent Praxis tests. Please see the paragraph below that is copied from the Praxis website about getting your scores. There are two types of Praxis tests: continuous and window testing. Continuous testing is offered all the time and the scores are available online 10 - 16 business days after the test date. Window testing is offered during specific test date periods and the scores become available 10 to 16 days after the test date window closes. Both of your tests [redacted] code [redacted] and [redacted] are window testing. Official scoring of the tests begins once the window closes on January 16. Also the reporting date depends on the type of test whether the test is only multiple choice or whether the test is multiple choice and constructed response. Your EE Multiple Subject tests are multiple choice only and are due to report on January 29, 2016. Your PLT K-6 test is multiple choice and constructed response and is due to report on February 5, 2016.
I am sorry that the types of tests and reporting dates were not made clearer to you. Please let me know if you have further questions.
Sincerely,
[redacted]
Praxis Test Taker Advocacy
Please see our customer response below:
Dear [redacted]
I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on February 27, 2016.
According to your complaint, you are seeking a full...
refund for your exam. Please note, the reschedule and cancellation policies are clearly stated on the website, [redacted]
You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited. If you reschedule your test date, you will be charged a fee of US$50. If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee. There are no exceptions to this policy based on length of time between the cancellation and your test date. A 50% refund, only, will be issued when you cancel your test up until four days prior to your testing appointment.
Please note, when registering for an exam via the Internet, you are presented with the following:
"By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization."
To complete your registration, you clicked "Complete Appointment".
According to our records, you have already received the refund that you are due of $102.50 on approximately February 11, 2016. I cannot comply with your request for a full refund.
I hope this information is helpful to you and wish you much success in your future academic endeavors.
Sincerely,
[redacted]
Advocate
Test Taker Advocacy
Please see our response sent to the customer below:
From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, November 04, 2015 3:18 PMTo: [redacted]Subject: The GRE® revised General Test/Case#[redacted] [#[redacted]]Dear [redacted]I am writing in response to your...
Revdex.com complaint concerning the bill you received for a balance due of $97.50 for your November 15, 2015 GRE® revised General Test. Due to an error in processing your paperwork, a bill was produced in error. I have since adjusted your account which no longer shows a balance. Please note, you may appear for your scheduled November 15, 2015 appointment. Your scores will be report approximately 10-15 days from your test date.I apologize for any inconvenience this matter may have caused.I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely,Kelly H[redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning your May 22, 2017 GRE General Test scores. According to your complaint, you were concerned that your Analytical Writing...
responses were not graded correctly. It is important to note that all of our graders must follow the same set of scoring guidelines when grading exams. You can review these guidelines and sample responses, by visiting [redacted]. It is worth the time to read the scoring guides carefully and review the sample responses at each score point. It may also be helpful to review the Analytical Writing Score Level Descriptions at http://www.ets.org/gre/revised_general/prepare/analytical_writing/score_level_de...⇄ describe, for each score level, the overall quality of the analytical writing demonstrated across both the “Issue” and “Argument” tasks. The primary emphasis in scoring the Analytical Writing section is on your critical thinking and analytical writing skills rather than on grammar and mechanics. In reference to your request for detailed information on the scoring of the Analytical Writing Section, as you mentioned, individual feedback for each test taker is not provided. However if you felt the score you were provided is not sufficient, you may request a score review of the Analytical Writing measure of the GRE revised General Test that you took up to three months after the administration. To request a score review, mail or fax the completed form (see below) with payment to the address or fax number indicated on the form. Allow four weeks for the results of the review to be mailed. Note that during the review process your GRE revised General Test scores will be placed on hold; you will not be able to report your scores to designated score recipients until the review process is completed. If the score review process results in a higher or lower score, the new score will be reported and the fee will be refunded to you. http://www.ets.org/s/gre/pdf/gre_score_review_request_form.pdf Please note however, that the score review of the Analytical Writing measure of the GRE revised General Test is not intended to provide diagnostic feedback either. When test takers request a score review, experienced Scoring Leaders who have not previously scored those particular essays review them. Scoring Leaders are our most experienced and accurate raters. They carefully review rescore requests to determine whether different scores are merited. We are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to us. Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services. I hope this information is helpful to you and wish you much success in your future academic endeavors. Sincerely, GRE Services