National Patient Account Services

We are in receipt of the complaint filed by [redacted] and have thoroughly investigated the consumer’s complaint We apologize for any inconvenience experienced by the consumer The appropriate billing has been completed to Ms [redacted] Workman’s Comp insurance and our office is currently awaiting their response The consumer should not receive any additional notices while our office is working with the facility and insurance to resolve the balance Should the consumer have any further questions or concerns, please feel free to have them contact our office directly

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 08/08/by our client, [redacted] *** The consumer’s comments to the level of customer service they received is unacceptable and against what our company policy states the level in which we should provide as customer service The representative in question will be reprimanded in accordance with our Company Disciplinary PolicyAgain we want to express our sincere apologizeIf you have any further questions or concerns please contact our office directly Thank you

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint We apologize for any inconvenience experienced by Ms*** After receipt of the complaint, we have contacted our client, [redacted] Medical Center, as well as the consumer’s insurance company to clarify the discrepancy Our client has worked with the insurance company and have corrected the accountWe again apologize for the confusionShould the consumer have any further questions or concerns, please feel free to have them contact our office directly

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Mr***After receipt of the documentation from Mr***, we have contacted our client, [redacted] Hospital, as well as the consumer’s insurance company to clarify the discrepancyOur client has worked with the insurance company and have corrected the accountThe account in question now has a $balance and a letter confirming the $balance has been sent to Mr***We again apologize for the confusionShould the consumer have any further questions or concerns, please feel free to have him contact our office directly

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint We apologize for any customer service issues [redacted] indicated she has experienced when interacting with our office Our Quality Department has been made aware this issue and is looking into every interaction [redacted] had with a member of our staff to ensure our expectations of high customer service is upheld

We are in receipt of the complaint filed C [redacted] by and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerUnfortunately, we are unable to locate an account with the information providedPlease provide additional identifying information for the Consumer’s accountSome items that may be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statementsIf the consumer needs assistance identifying this information please have them contact our office directlyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] No When you first mailed me a bill for two accounts in 2013, and mail was returned to you, you did NOT even try to contact me to verify my mailing address I contacted the hospital where I received my medical care and they confirmed they have my correct address I have no idea where you got my mailing address but it wasn't with the hospital and you FAILED to call me to verify my mailing address And this has been an on going issue since December of You refuse to update, correct or verify my mailing address Also no When I set up a payment plan for my current account I was told the due date would be the 4th of every month I said I would mail in my payments, and was instructed to mail my payments by the 23rd or 24th of a month as to allow days for mail transit and processing so my monthly payments would be received and processed on time due on the 4th If some one told me my payment was due on the 4th why in the world would I wait until the 4th to make the payment? I have the bill stubs showing my due date as the 4th, but the most recent bill I received shows a due date of the 13th It was changed without my knowledge or approval But the service I received when I called to inquire about it was extremely unprofessional, unacceptable and just down right rude If need be I will send copies of my bills proving the due date was changed I do not consider this matter any where near close to being resolve

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The issue has nothing to do with what the "facility" charges. To further illustrate, I have attached four files: [redacted] . The two UHC files show what was billed by [redacted] Hospital and the amounts that are my responsibility. The two amounts, $847.08 and $63.92, total $911. The two UHC documents clearly show that the $911 includes the 9.63% [redacted] State surcharges totaling $80.02. The NPAS documents contain the bill sent to me by NPAS. [redacted] .pdf shows a NYS surcharge of $87.73, which is 9.63% of $911. NPAS should not have included this surcharge, as it had already been included in the $911. The $998.73 billed by NPAS should be $911. The $87.73 should be refunded to me. Thank you. [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe reason I do not accept this companies response is, they did not address the major issue on handThe issue was that there customer service representative tried bullying me by saying she was going to just put my account in final notice and I would be expected to pay the entire amount in full do to her doing thatThe company needs to take responsibility for her poor customer service and bullying and intimidating response to meBecause if the company thinks she can get away with that kind of action on a person who is not scared of their words, how many elderly or other people trying to pay their bills and do the c***ect thing have they bullied into paying large sums of money all at one time they do not have to give and they went hungry for weeks or many other negative actions could be happening due to these actions by themThey need to pull the audio from that conversation and some type of disciple measure needs to be taken for her actions and im sure other representatives are making these same demands to customers Also the hospital [redacted] Medical Center in [redacted] Tennessee needs to be offering an answer why they did not contact there patients to let them know their system did not send bills out so you will be receiving a harassing call from NPAS due to their mistakeThey just wanted to sweep it under the rug and hopefully no one would notice they didn't receive a bill and that puts patients one month behind in their payments which could send their account into collections and negatively affect their credit score due to [redacted] Hospitals mistake Regards, [redacted]  

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 02/19/by our client, [redacted] [redacted] We have reviewed the call that took place on 01/18/The consumer was advised that the balance on the account was patient responsibilityThe consumer was in the processes of being transferred to a manager when the call endedWe apologize that a resolutions could not be reached at the time of the callA member of management will be reaching out to the consumer to offer assistance on the account in questionIf the consumer has any questions please call our office directlyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have not yet received the aforementioned documents Once I have received them and had an opportunity to review them, I will respond further.] Regards, [redacted] ***

We are in receipt of the complaint filed by [redacted] *** and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe accounts in question were placed with our office by our client, [redacted] Currently two of the three accounts mentioned in the compliant have been sent to have the insurance rebilledThese include the accounts with the balances of $and $The third account with the balance of $is no longer in our office, we advise [redacted] to follow up with the client directlyPlease allow time for insurance billing to processThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 8th, 2016 by our client, [redacted] ... [redacted] Our office has requested an audit letter to be sent to the address currently listed on file. Please list out all items you have discrepancies with on the Itemized Statement previously sent; and return within 30 days. In addition the audit letter has a consent to audit the account listed on the letter, please sign so we may have consent to perform the requested audit of the items that will be listed. If the consumer needs further assistance please have them contact our office directly. Thank you.

Our client has advised they have located the payment in question and are looking into having the consumer's account corrected, we will provide and additional update once our client has advised the outcome of their efforts

We are in receipt of the complaint filed by *** * *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 21st, by our client, *** *** *** **
***. We have asked our IT team to review the calls placed to the consumer to determine why a message was not left. The call mentioned that transpired on September 21st, has been logged for customer service to review and ensure that the highest level of customer service is being upheld on every call If the consumer needs further assistance please have them contact our office directlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have faxed in a copy of the bill and documentation as requested and even included a copy of the fax confirmation from one of the other times that I sent them this documentation Note that NPS said they "will gladly have this reviewed AGAIN" During my last conversation with them they said that they had received the information I faxed in and had sent it in for review, but rejected it and determined that I must pay the bill There's not legal basis for them to hold me responsible for payment of a bill from someone for whom I am not financially responsible Additionally, when I spoke with St***'s hospital the day of our last conversation and they told me that there had never been any review that they were aware of Their proposal to simply "review this again" is not an adequate resolution The appropriate action needs to be taken to remove me as the responsible party All of the contact information for the responsible party has been provided to them in my previous fax and in today's fax I did not attach the copy of the documentation to this response as it contains private information and I am unsure if it is appropriate to disclose this information to you If it is needed, please let me know and I'll contact Department of Child and Family Services to inquire about providing it to the Revdex.com
Regards,
*** ***

We are in receipt of the complaint filed by *** *** and have taken the time to thoroughly investigate the complaint. We sincerely apologize for any inconvenience experienced by the consumer. An agent from our office has made several attempts to contact Ms*** to apologize and
discuss what resolution of the account in question Ms*** would be agreeable with, however we have been unable to reach herWe hope to be in contact with Ms*** soon to resolve her complaint and the account in question

We are in receipt of the complaint filed by *** ***, and have attempted to investigate this matter. Unfortunately, we are unable to locate an account with the complainant’s information provided. Since the complaint is filed on behalf of someone else, we will need that person’s
information in order to locate the account and fully investigate this complaint