National Patient Account Services

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We again apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 02/19/by our client, [redacted] In reviewing the account we could not locate a completed financial assistance applicationWe ask that the consumer please complete this application and submit for reviewIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerOur offices have taken all available actions to ensure the phone number provided as a point of contact for the complainant is not in our systemIf the complainant is receiving calls at another number from our offices they may call our office at [redacted] They may provide the number to a representative to have the number reviewed for removal as wellThe complainants claims of harassment and rude behavior during calls will be investigated by our officeIf the consumer needs further assistance please have them contact our office directlyThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the business' letter I consider this complaint resolved.Regards, [redacted] ***

Our client, [redacted] Medical Center, has had this account placed on hold until the Patient Advocacy Group has completed their look into this accountThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed my phone messages and NONE were leftWe have multiple accounts being payed through NPAS with no issuesFor some reason this one did not make it to usI called and talked to them after collections notified us and explained that we did not want to get out of paying any bill, and like all the other bills wanted to make a payment arrangementPayment is not the issueCommunication isThe individual on the other end of my call was rude and unwilling to listen or help to the point that I filled this complaintI find it hard to believe that just because NPAS typed in dates that they actually attempted contactI answer my phone, and return messagesI also pay my bills and do not try to get out of any thing that I oweI am more than willing to make paymentsI find it annoying and unacceptable that this was sent to collections without us being notifiedNO I did not receive a call or letter concerning this billAt the same time this bill was not being payed, we made other payments for Doctors from the same ER visit without issueWhen I asked to talk to a supervisor concerning this, I was told that there was no one she could transfer me toTERRIBLE Customer serviceHow can I have made and been making multiple other payments, same name, same hospital and just choose not to pay this one? It doesn't work that way Regards, [redacted] ***

We are in receipt of the complaint filed on behalf of [redacted] Our client, [redacted] , placed the accounts in question with our office in Mr [redacted] ’s name Upon notification of the consumer’s concerns we returned the accounts to our client, [redacted] [redacted] Should the consumer have additional questions or need anything further please have them contact the facility directly We hope this resolves the consumer’s complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issue has nothing to do with what the "facility" chargesTo further illustrate, I have attached four files: [redacted] The two UHC files show what was billed by [redacted] Hospital and the amounts that are my responsibility The two amounts, $and $63.92, total $ The two UHC documents clearly show that the $includes the 9.63% New York State surcharges totaling $The NPAS documents contain the bill sent to me by NPAS [redacted] .pdf shows a NYS surcharge of $87.73, which is 9.63% of $ NPAS should not have included this surcharge, as it had already been included in the $The $billed by NPAS should be $ The $should be refunded to meThank you [redacted] Regards, [redacted] ***

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on September 08th, by our client, [redacted] Our office has requested an audit of services from our client, using the information provided by the complainantIt has been confirmed by our office that our client has completed the audit of services and adjusted the balance on the account by $In addition the client has mailed a letter to the address on file with our office stating their findingsIf the consumer needs further assistance please have them contact our office directlyThank you

In a sense, I am happy that the business responded as they did as it is perfectly representative of the back and forth communications over the past 9-months Essentially, the business asks for an EOB detailing my previous explanation regarding payments due I send the EOB by fax to a # they quote me For example, in October, I was asked to send the EOB to ###-###-#### I sent the EOB on October 16, referencing my account # as requested by a telephone representative I have a confirmation that the fax I sent was received on October 16, at 8:am PT It is further shocking that the business would state that no EOB indicating patient responsibility of $(already paid) has been received -- especially in light of the fact that a business telephone representative confirmed by phone on Monday, November 16, that she indeed saw the EOB on her screen and was noting that only a $patient responsibility (already paid) existed While I have no issue sending yet another EOB to yet another fax number (this time ###-###-####), I fear that this will actually take this process into Year A business cannot state that they have the information they need (confirmed electronically by fax and in a phone call) when it suits them to get me off the phone, and then claim that they do not have the information they need when that stance suits them (via the Revdex.com) to get me to pay additional $ I can send the EOB to ###-###-#### tomorrow I will again save the confirmation of receipt To facilitate resolution, I attach the EOB (redacted for privacy) and confirmation of receipt by the business in October so that the Revdex.com can confirm that the business is – yet again – mistaken regarding amounts due by the patient Please let me know if any additional follfrom me will be needed I very much appreciate the Revdex.com's assistance

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint Upon receipt of this complaint, our office closed this account and returned it to our client, [redacted] , for the handling of the insurance claim and research into the claim that the charges are inaccurate Should the consumer have any further questions or concerns, please have them contact the client directly as the account is no longer placed with our office

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] This looks as if this is the company best response I am going to getInstead of them actually taking action for their poor customer service and their representatives very inappropriate actions toward me

I sent a DV and Cease and Desist letter to the company on December 17, and it was signed for by an agent at the company on 12/26/In the letter I clearly stated "I would also like to request, in writing, that no telephone contact be made by your offices to my home or to my place of employmentIf your offices attempt telephone communication with me, including and not limited to computer generated calls or correspondence sent to any third parties, it will be considered harassment and I will have no choice but to file suitAll future communications with me MUST be done in writing and sent to the address noted in this letter." On January 26, at 8:am NPAS Solutions made a phone call to my personal phone in an attempt to collectThis is in direct violation of my cease and desist letter which was sent certified to the company in DecemberTranslate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I request that all phone calls stop and that this account be removed from my credit report immediatelyI have also made a complaint with the CFPB regarding this violation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The account balance was not properly credited Outstanding balance was not reduced by the amount of the paymentAttached is a copy of my payment history from the company's website, which does not reflect that the $payment was properly credited to my balance Please note that the payment of $dated 04/30/was a separate payment I made by credit card yesterday, Payment ID [redacted] Regards, [redacted] ***

We are in receipt of the complaint filed by [redacted] Our office has taken the time to thoroughly review the complaint and all calls that were placed on his accountWe apologize for any confusion or any misunderstanding in the consumer’s interaction with our representatives and proper review and coaching has been administered It does appear the consumer’s employers phone number was on file, however on October 12th, after speaking to the consumer all phone numbers have been removed from our system and contact will only be made via mail in the future Should the consumer need anything further, please feel free to have him contact our office directly

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 12/19/by our client, [redacted] We are currently working diligently with our client, to resolve the consumers concernWe are requesting additional time to fully research this matter to reach an acceptable resolution In respect to the consumers request for no more phone calls, the phone number has been removed from the account If the consumer would like status updates on this account please have them contact our office directlyThank you

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I await confirmation that an audit of my account is underway by the [redacted] Months ago a three-way phone discussion was held among NPAS, [redacted] , and myself wherein it was agreed that the matter would be investigated and I would receive a formal response An audit of my account was discussed at that time I have received no further input from any party since that time Additional calls were made to NPAS by me Hence, there is no evidence that an audit and/or related actions are underway My original complaint remains unresolved until there is documented action toward resolution.I am currently on vacation and do not have access to my more detailed records Regards, [redacted]

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintOn June 16th, our client, [redacted] St [redacted] , placed an account with our office, from a date of service of May 13th, On June 17th, a notice notifying [redacted] [redacted] of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaint On June 29th, a member of our staff contact Ms [redacted] regarding the account, and Ms [redacted] requested that our company not call her again regarding the account In order to comply with the consumer’s request that she no longer be called by NPAS, a final letter was mailed out that same day, June 29th 2015, and on July 29th, 2015, our office closed the account and sent it back to our client, [redacted] St [redacted] Hospital.This account is no longer placed with our office, nor did our office ever report this account to Ms [redacted] ’s credit We hope this aids the consumer in resolving her account

We are in receipt of the complaint filed by Ms***Our office has taken the time to thoroughly review the complaint and all phone numbers have been removed from both accounts that Ms [redacted] has placed currently with our office We apologize for any inconvenience experienced by the consumerPhone calls will no longer be made on accounts that are currently placed in our office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below WHY WAS MY CLAIM BEING INCORRECTLY SUBMITTED SEVERAL TIMES TO [redacted] HOSPITAL INDEMNITY PLAN [redacted] INSURANCE COMPANY Several of THEIR OWN (NPAS INC.) CUSOTMER SERVICE REPS TOLD ME THAT MY CLAIM HAD BEEN DENIED AS "A TERMINATED MEMBER" OR "MEMBER NOT FOUND" [redacted] HOSPITAL INDEMNITY PLAN [redacted] INSURANCE NEVER RECEIVED A CLAIM FROM THEM! I WANT TO KNOW WHERE IN THE BLAZES NPAS INC WAS SENDING MY CLAIMI TOLD NPAS MANY MANY TIMES THE ADDRESS WHERE IT NEEDED TO BE SUBMITTED, AS WELL I GIVING THEM A PEER NUMBER AND MY MEMBERSHIP NUMBER TO REFERENCE ON MY CLAIM THE ONLY REASON THE $WAS PAID WAS BECAUSE I PROVIDED TO [redacted] A COPY OF MY OWN EOBA COPY OF THAT INFORMATION IS ATTACHED TO THIS REJECTION NOTICE NPAS DID ABSOLUTELY NOTHING EXCEPT TO BE USELESS Regards, [redacted] ***