Worst experience EVER!!!!! When we made our cabin reservation we specifically asked to be at the lower base of the mountain I spoke with an individual who assured me our place would be NOT! As we got to our cabin we were up an extremely steep drive and curvy rode This was our concern as we had heard they were calling for snow = again the lady at the rental place reassured me it was only going to snow 1-inches nothing to worry about Well, LIE....we woke up the next morning to 8-inches of snow We were snowed in No way to get our cars down the steep incline of the personal drive way to our cabin We called the rental company who basically told us this was not their problem They were not at all willing to get us any snow removal in order for us to get out of the cabin We called several times the whole day without any willingness to help At this point we had been in our cabin all afternoon without any food and no way out Fast forward hours to Sunday morning We walked out to find again ZERO snow or ice removal At this point we had been in our cabin for nearly hours with no way out or real food (a few small bags of trail mix) We made another call to the rental company who basically told us we were on our own Not their problem This was a nightmare We needed food and we needed to get out of the driveway and get back home to our jobs It is shocking that a business that runs such a large company was not prepared They did not pre-treat driveways There were no shovels or salt for us and the safety of those that rent from them is their responsibility When you have people calling for salt and shovels and willing to do the work to get out we just need supplies and they tell them sorry not our responsibility = lousy!!! Sorry excuse for a business I would not suggest renting from them Take your money somewhere else They have no problem taking your money, but sure not willing to help out
Got to cabin and dead cockroaches in cabin Clumps of long black hair on bathroom floor Hot tub not hot and had lots of stuff floating in it No steps to get in even if you wanted to Air conditioner not working properly and cabin stayed over degrees even when set on The last evening we were there the cabin was degreesSomeone came to look at it and said the air conditioner was working fine the cabin just heats up from the sun Trash not emptied after former guests left so there were critters on the porch in the trash as not lid for the trash Other cabins had trash cans locked in metal containersCabin was advertised as a "luxury cabin" but that was untrueWe were charge over $ for nights in a hot dirty cabin Couldn't even use the hot tub as it was not hot and needed cleanedWhen we first arrived the "heated pool" was like ice and when I called to have someone look at it they said it would be to hours They never did show up Took calls and emails to ge
I was provided terrible service and a dirty cabin to stay inthe business is not willing to work with me on a refund
I booked a stay with this business on *** for the *** cabinMy reservation # was *** which I paid a total amount of $***It was broke up into transactions of $***, $***, and $*** on different datesWhen we arrived, the TV was falling out of the wall and the cabin was dirty! The silverware still had food on them and it was terribly cleanedIt looked like someone had wiped everything down with a towel that had been soaked in DIRTY MOP WATER! We attempted to call and the phone said we were caller #for MINUTES! Believing that just no one was going to answer, we hung up and decided to try at a later time since we had arrived late in the evening and we were very tiredSo then we called again and on top of what I just mentioned, we needed to reported our hot tub because we also noticed our hot tub was disgusting as well so we ALSO put i
I will NEVER again book with ***
I used *** to search for available cabins based on my cheand check-out dates It's not until you book a cabin that you find out that there is a minimum nite stay requirement...that is if you read their link to the reservation agreement! After accepting my deposit, TWELVE days later I received an email from them asking me to call them since I did not meet the minimum required nites But now many of the cabins I had favorited from other sites were no longer available I called the next morning, but because I was not able to extend my nite stay to 5, she said they would have to refund it Since I already paid for the cabin and discounted dinner show tickets in full during a previous call with them *** ** *** I asked if they could still honor the tickets She said a manager would need to call me back and assured me I would receive a call that day After no call for days, I called again This time the woman refunded the cabin and indicated where I could pithe dinner show tickets But several hours later I received a call from them indicating they would need to refund the dinner show tickets as well Since the show was now sold out, I asked to speak to the manager
Kelly was not at all pleasant or professional She was loud, as if on speaker, and I could her hear slap her desk as she continually repeated to me that it was their POLICY that they could not provide dinner show tickets to those who are not staying with them....even though she understood the many issues I already experienced with them
-Their website should immediately indicate the minimum required nites based on the selected check-in/check-out dates The customer shouldn't have to go through the booking process to find this out
- If they are going to allow their website to book a visit that does not meet the minimum required nites, then someone should be reviewing the bookings regularly...not days later
- Considering that the dinner show was sold out and I had already paid for them in full weeks prior, I thought it was pretty petty of Kelly to 'sell' them back and make me go through the dinner show without any guarantee that I could obtain those sold back tickets
- The staff members I spoke to were polite, but Kelly was not When I asked to speak to her manager she said she didn't have one She put the blame on me for not noting the minimum required nites and then wanted to know the name of each person I spoke to, saying they were probably new Way to throw you employees under the bus!
I've told my family, friends and coworkers about this incidentI would encourage others not to book through them as wellCabins of the Smoky Mountains @ XXX XX ***
Upon check in we called because only tvs worked in the cabin we were told someone would be outThere were also many small things that were not right in the cabin if we really wanted to nitpickThe main complaint was and is the cabin was NOT CLEAN Next day we woke up to the kids on lower level complaining about bugs are n their room and bathroom and in their bedWe then stripped all the beds not only to find some bugs but to find blood stained sheets top and bottom sheets in the main floor bedroomThe mattress cover and mattress had blood on themWe called and were told someone would be outWe waited around all day no one showed upWe went out for a couple hours to find a bag of sheets on the deck next yo the doorWe dealt with bugs in our food and all over the kitchen and bathroomsWe had to throw out foodWe pent the first days of our vacation on the phone with guest care and waiting for someone to come for the tvs the bugs and the blood stained bedA worker came at
advertising on behalf of the companyUnclean, unprepared propertyPoor customer serviceFinancial problems
This was the WORST experience I have ever had in *** I am a doctoral candidate at *** and after our intensive class week I brought my family to ***, a family favorite, to have a relaxing weekendMy children and I arrived to the property we paid over $*** to rent and upon entering we saw a FILTHY condo--dishes in the sink, trash, unflushed toilets and unmade beds There was a strange man upstairs so my children were terrified and it was just us as my husband could not join this weekendHe said he was with maintenance but we never got confirmation of thatI was charged a $** dollar hot tub cleaning fee and there was NO hot tub! The website described the condo as having access to a pool--it did but it was minutes away! It said there were king beds and two baths, there were full beds and bathAll of these things were very frustrating but the incomp
Luxury cabins of the smokies were not luxury cabinsWe were placed in a mold ridden roach infested cabin and were charged $ for that
February of placed deposit on cabin rental for 9/thru 9/Dirty, mold in cabin and infested with cockroachesCalled management several times for help with empty promises
When we checked in I was notified that this cabin was no longer in listed w/Cabins of the Smokey Mtn They downgraded our cabin without notifying me in advance so I could pick out another cabin This cabin had none of the amnentities that we had with original cabin They admitted that they should have notified us prior to showing up We agreed to take this cabin for night only due to the fact they had nothing else to offer us They were to move us to another cabin in the am I told them that I needed internet for my work This cabin didn't have itThey were to call me when cabin was ready I waited until noon then we drove back to the office I was given code and directions to new cabin I was told we could pack up and she would call when ready It wouldn't be very longWe were on motorcycles so we packed up and went to get something to eat while waitingShe never called us I called back at 1:30, 2:00, 3:and was told cabin was waiting for inspectionFinally at 3:
We also have many complaints and no resolutionsMy sister in law fell because of steps that were rotted outsideWe couldn't sleep on rock hard beds, the steep stairs inside next to the crammed table for four were dangerousI feel the pictures submitted for advertisement are misleading
The night we arrived we found live cockroaches in the cabinWe found a guest book showing that the previous tennant reported cockroaches to the office and nothing was done to get rid of them before we checked in days later After the bugs were verified we were moved to another cabin with none of the amenities we wanted - no seclusion, no privacy, no view, no internet, poor cable service, no decks with privacy for us to sit on, etcIn addition, we learned the day after we checked in to the 2nd cabin that it had been broken into the day before the previous tenants had $ stolen from the cabin no one told us about that before we were moved there Then we found proof that someone had broke into the cabin when we were gone during the day - the broke a basement window We called the police and filed a report, and we contacted the office for the cabinThe next day we learned that the code for the front door hadn't been changed since moving the previous tenants out so they had to come
The cabin was not fully cleaned, hot tub was dirty upon arrival, linen and sheets were dirty and smell old and usedNothing smelled fresh not even the cabin itselfI should have listen and took heed to the google reviews prior to booking with this companyThe washer and dryer wasn't in its best condition it literally took a day for clothes to dryThere was a problem with one of the bath tubs not draining properlyWe did call for maintenance (awesome guy) he fixed most of the issues and showed up promptlyI was very upset that we were charged and the guest before us a hot tub cleaning fee and a unit cleaning fee when the place wasn't even clean upon arrivalI'm disgustedI would never visit this place againWhat a way to ruin my birthday tripThanks
I want to be compsated for being book for the wrong cfor the wrong cabin.when I called to reserve cabin my cabin I clearly stated I want ***
I booked on *** and my reservation number ***My total amount was ***I paid with a debit cardI spoke to two different supervisors *** and *** I was informed that they couldnt move and there is no way that I can be compsated for being booked for the wrong cabin
STAY AWAY! PINE CONE HAVEN CABIN
After driving for hours from South Florida we finally get to the office to check in at 3:pm and the person in the front desk tells me that our cabin will be ready around at 4:I call the 1-number and was on the phone waiting for minutes before a representative answers and said that she will email me directions to get to the cabin (NEVER RECEIVED THE EMAIL)Here we are in a parking lot and it's 5:in the afternoon and I have yet to receive a phone call from the cheofficeI call again and this time I'm on the phone for minutes and finally they gave me directions to get to the cabinWhen we walked in it was breathtaking! The views and the cabin itself, (That didn't last very long)It was degrees in the cabinI start walking around and notice portable AC units that were not even installed properly! The toilets were leaking water, it's advertised to have TV's when in reality there were only (which only was working the other had no cable boxes)The website said sleeps "6" king bed and queen sleepers (there was only queen sleeper, we had to go buy air mattresses) No sound bar theater surround sound, no porch Swing, no outdoor park swing, no rocking chairs, no landline, no outside grill, and showers not like is advertised, dirty jacuzzi and the back two jets in the jacuzzi did not workThe next morning we went to the office and spoke to the Manager "***" (NO MANAGER SKILLS AT ALL) and started explaining to her all the issues and she started rolling her eyes and was very defensive as if we were attacking herAnother guest walks in and says, "Oh, you guys are having issues too"*** turned to me and said, "You need to stop egging on our guest"I was in shock that they have a person with that kind of attitude representing their companyAfter being there for nights they never brought us the extra bed that they had advertised on their websiteThe day we checked out there was a young man by the name of Benn that was amazing to us! He gave us a small credit compared to all the *** that we had to deal withIt's such a shame that they have "Cabins of the Smoky Mountains Company" managing these cabins because the views and the cabins itself were just breathtaking!!!!
Jacuzzi tub leaked all over the bedroom, the cabin smell was unbearable Extreme inconvenience to have to move at p.m*** Cabin
on *** we checked into the *** cabin and the first thing we notices was a horrible smell that was unbearable Tried to use the Jacuzzi tub and there was no hot water so called the main office to report the issue and was told they would notify maintenance After making several attempts to fill the Jacuzzi with no success I drained the tub The tub that was upstairs leaked all over the bedroom below Called the main office again and at this point we were moved to another cabin Nice of them to do this for us by very inconvenience since I had two dogs with me as well I was told I would get al call from the manager in the morning The call never came The cabin that I was moved to had issues as well There was a blood stain on the sheets, there was mouse poop in the bed and the hot tub never heated up When I called in Fri
Hello my name is *** and I'm writing because on *** I made reservation at Cabins of The Smokey Mountains for *** & ***I guess somehow I didn't see the check in time for the cabin I reserve which will be 4:pm I just assume around noon, I notice the time the cabin can be occupied through a confirmation email*** will be my *** Birthday and I do not want to wait until 4:in the afternoon for my birthday to startI call the 186634SMOKY on *** to try and explain my situation to a customer service rep of course they could care less and denied me of trying to cancel and get a refund in the amount of $***.I have never experience anything like this where you are not given at least hours to change your mind Customer service said they could cancel the reservation but the money I deposit which was the $*** will go in to escrow and it can remain there for yearsI can not afford for my money to be tied up in escrow my birthd
I emailed twice but got no responseI also sent a message without a responseFinally, I filled out then a survey with no response, so I'm finally opening this up to the Revdex.comBelow is a recap of the email sent with details on the issues experienceIn all, a total of $ was paid for this cabin
At about 5:30, we made our way to the cabins to get checked inTo my surprise, at 6:20PM, the cabins were not readyIn fact, I was shocked to hear that, the four families in front of me also didn't have cabins that were ready
I expressed my frustrations to the ladies at the front deskI wanted to mention that the level of genuine care and concern as well as empathy was grossly lackingSeptember simply stared blankly and said 'it's always like this'
ISSUES
Cleanliness:
- There was trash throughout the house, under the beds, and candy wrappers in the closets as well as behind and under the end tables and night stands
- There were clothes left from a pr
Cabin promises amenities than can't be usedWhen I complained and demanded a refund, they agreed and now refuse
We made a five night reservation at ***, a cabin that boasts of its hot tub, jacuzzi tub, and indoor poolWhen we arrived, we noticed the waterfall feature in the pool was falling apartThe tile is no longer attached to the wall, and could be a breeding ground for bacteria in the warm waterSo we tried to use the tub, and there wasn't even enough hot water for the tub to be 1/fullWhich mean that we now couldn't showerSo we tried to turn the hot tub on to see if it worked, and half the jets were not functionalWhen we called, we were told that we could be refunded if the problems could not be fixedMaintenance said the hot tub wasn't even close to the right size for that cabinHe said the tiles were attached improperly and would need to be redone entirelyAnd he said the hot tub pump is going out and needs to be servicedHe cranked the water heater
I booked a cabin with Cabins of the Smokey mountains At 430am I was awaken by a stinging sensation on my hands and arms to discover myself and husband had several bug bites We pulled back the covers and seen several small bugs and a blood smear at the head of the bed We immediately called the front desk to reportAt 6am the maintenance man arrived to "inspect" the cabin He did not do a thorough inspection we stood by to watch In fact, he told us his wife had sent him images of beg bugs and he was using that to attempt to identify them as he showed us his phone We packed up our children and left We slept in front of the check in office until they arrived at 9am They refused to give us a FULL refund the lady stated it was against the law and could refund us our cleaning fees since the maintenance person said the bed was not cleaned properlyWe had to throw away over $ in groceries among other fees for laundry and the possibility of carrying these into our home
We hav
My family and I rented from Cabins of the Smoky Mountains this past week, from August 3, through August 5, We rented " A Touch of Heaven" which looked great in the advertisement First of all this cabin is located in a very difficult to get to location, high in the mountains, up a winding road It would have been terrible trying to navigate the winding road in the dark, fortunately we arrived during day light The fact that this cabin is located high in the mountains, should be noted on the website From the moment we arrived we discovered the projector in the theater room was not working Then we discovered the shower door in one of the bathrooms wouldn't close, causing water to be sprayed all over the floor when the shower was in use We then discovered that there was no light in another one of the bathrooms, so we had to bath and shower in the dark I called several times asking for someone to come and repair the projector, shower door and lack of lighting in one of the bathrooms I was told on each occasion that they would send someone out to address the problem However no one ever came In addition to these issues, the company provided towel and wash cloth for each member of our party There was also only drying dish cloth in the kitchen This was not our first time visiting Gatlinburg and our experience in the past was positive, but it was not with Cabins of the Smoky Mountains
Im not sure who is responsible here but we rented a cabin through fireside chalets in Gatlinburg Paid $well in advance for christmasWe traveled hours with a month old for her first Christmas.Nothing was as promised! It was NOT easily accessible as promisedThe pictures were NOTHING like the real dealIt was filthy! Slime growing on fridge and stove was filthy Only furniture in the space called a living room was a love seatCracks between the unfinished floor was full of hair and dirt and cigarette smell was unbearableNO place to spend Christmas or any other day of the yearHad to demand another cabin! Thank God tourism was downArrived in plenty of time to purchase our Christmas food but all the turmoil put us trying to get in the store at closing time A true night mareFireplace in the second cabin quit working and hot tub waa NASTYThe filter was full of slime and wouldn't workThey came and drained but still nasty did not change filterBaby roaches everywhere I so wish I would have taken picturesWebsite has no place for reviews so im hoping this will.workheavenly hideaway wardens creek was the first cabinGrandpa's getaway was the second
Worst experience EVER!!!!! When we made our cabin reservation we specifically asked to be at the lower base of the mountain I spoke with an individual who assured me our place would be NOT! As we got to our cabin we were up an extremely steep drive and curvy rode This was our concern as we had heard they were calling for snow = again the lady at the rental place reassured me it was only going to snow 1-inches nothing to worry about Well, LIE....we woke up the next morning to 8-inches of snow We were snowed in No way to get our cars down the steep incline of the personal drive way to our cabin We called the rental company who basically told us this was not their problem They were not at all willing to get us any snow removal in order for us to get out of the cabin We called several times the whole day without any willingness to help At this point we had been in our cabin all afternoon without any food and no way out Fast forward hours to Sunday morning We walked out to find again ZERO snow or ice removal At this point we had been in our cabin for nearly hours with no way out or real food (a few small bags of trail mix) We made another call to the rental company who basically told us we were on our own Not their problem This was a nightmare We needed food and we needed to get out of the driveway and get back home to our jobs It is shocking that a business that runs such a large company was not prepared They did not pre-treat driveways There were no shovels or salt for us and the safety of those that rent from them is their responsibility When you have people calling for salt and shovels and willing to do the work to get out we just need supplies and they tell them sorry not our responsibility = lousy!!! Sorry excuse for a business I would not suggest renting from them Take your money somewhere else They have no problem taking your money, but sure not willing to help out
Got to cabin and dead cockroaches in cabin Clumps of long black hair on bathroom floor Hot tub not hot and had lots of stuff floating in it No steps to get in even if you wanted to Air conditioner not working properly and cabin stayed over degrees even when set on The last evening we were there the cabin was degreesSomeone came to look at it and said the air conditioner was working fine the cabin just heats up from the sun Trash not emptied after former guests left so there were critters on the porch in the trash as not lid for the trash Other cabins had trash cans locked in metal containersCabin was advertised as a "luxury cabin" but that was untrueWe were charge over $ for nights in a hot dirty cabin Couldn't even use the hot tub as it was not hot and needed cleanedWhen we first arrived the "heated pool" was like ice and when I called to have someone look at it they said it would be to hours They never did show up Took calls and emails to ge
I was provided terrible service and a dirty cabin to stay inthe business is not willing to work with me on a refund
I booked a stay with this business on *** for the *** cabinMy reservation # was *** which I paid a total amount of $***It was broke up into transactions of $***, $***, and $*** on different datesWhen we arrived, the TV was falling out of the wall and the cabin was dirty! The silverware still had food on them and it was terribly cleanedIt looked like someone had wiped everything down with a towel that had been soaked in DIRTY MOP WATER! We attempted to call and the phone said we were caller #for MINUTES! Believing that just no one was going to answer, we hung up and decided to try at a later time since we had arrived late in the evening and we were very tiredSo then we called again and on top of what I just mentioned, we needed to reported our hot tub because we also noticed our hot tub was disgusting as well so we ALSO put i
I will NEVER again book with ***
I used *** to search for available cabins based on my cheand check-out dates It's not until you book a cabin that you find out that there is a minimum nite stay requirement...that is if you read their link to the reservation agreement! After accepting my deposit, TWELVE days later I received an email from them asking me to call them since I did not meet the minimum required nites But now many of the cabins I had favorited from other sites were no longer available I called the next morning, but because I was not able to extend my nite stay to 5, she said they would have to refund it Since I already paid for the cabin and discounted dinner show tickets in full during a previous call with them *** ** *** I asked if they could still honor the tickets She said a manager would need to call me back and assured me I would receive a call that day After no call for days, I called again This time the woman refunded the cabin and indicated where I could pithe dinner show tickets But several hours later I received a call from them indicating they would need to refund the dinner show tickets as well Since the show was now sold out, I asked to speak to the manager
Kelly was not at all pleasant or professional She was loud, as if on speaker, and I could her hear slap her desk as she continually repeated to me that it was their POLICY that they could not provide dinner show tickets to those who are not staying with them....even though she understood the many issues I already experienced with them
-Their website should immediately indicate the minimum required nites based on the selected check-in/check-out dates The customer shouldn't have to go through the booking process to find this out
- If they are going to allow their website to book a visit that does not meet the minimum required nites, then someone should be reviewing the bookings regularly...not days later
- Considering that the dinner show was sold out and I had already paid for them in full weeks prior, I thought it was pretty petty of Kelly to 'sell' them back and make me go through the dinner show without any guarantee that I could obtain those sold back tickets
- The staff members I spoke to were polite, but Kelly was not When I asked to speak to her manager she said she didn't have one She put the blame on me for not noting the minimum required nites and then wanted to know the name of each person I spoke to, saying they were probably new Way to throw you employees under the bus!
I've told my family, friends and coworkers about this incidentI would encourage others not to book through them as wellCabins of the Smoky Mountains @ XXX XX ***
Upon check in we called because only tvs worked in the cabin we were told someone would be outThere were also many small things that were not right in the cabin if we really wanted to nitpickThe main complaint was and is the cabin was NOT CLEAN Next day we woke up to the kids on lower level complaining about bugs are n their room and bathroom and in their bedWe then stripped all the beds not only to find some bugs but to find blood stained sheets top and bottom sheets in the main floor bedroomThe mattress cover and mattress had blood on themWe called and were told someone would be outWe waited around all day no one showed upWe went out for a couple hours to find a bag of sheets on the deck next yo the doorWe dealt with bugs in our food and all over the kitchen and bathroomsWe had to throw out foodWe pent the first days of our vacation on the phone with guest care and waiting for someone to come for the tvs the bugs and the blood stained bedA worker came at
advertising on behalf of the companyUnclean, unprepared propertyPoor customer serviceFinancial problems
This was the WORST experience I have ever had in *** I am a doctoral candidate at *** and after our intensive class week I brought my family to ***, a family favorite, to have a relaxing weekendMy children and I arrived to the property we paid over $*** to rent and upon entering we saw a FILTHY condo--dishes in the sink, trash, unflushed toilets and unmade beds There was a strange man upstairs so my children were terrified and it was just us as my husband could not join this weekendHe said he was with maintenance but we never got confirmation of thatI was charged a $** dollar hot tub cleaning fee and there was NO hot tub! The website described the condo as having access to a pool--it did but it was minutes away! It said there were king beds and two baths, there were full beds and bathAll of these things were very frustrating but the incomp
Luxury cabins of the smokies were not luxury cabinsWe were placed in a mold ridden roach infested cabin and were charged $ for that
February of placed deposit on cabin rental for 9/thru 9/Dirty, mold in cabin and infested with cockroachesCalled management several times for help with empty promises
When we checked in I was notified that this cabin was no longer in listed w/Cabins of the Smokey Mtn They downgraded our cabin without notifying me in advance so I could pick out another cabin This cabin had none of the amnentities that we had with original cabin They admitted that they should have notified us prior to showing up We agreed to take this cabin for night only due to the fact they had nothing else to offer us They were to move us to another cabin in the am I told them that I needed internet for my work This cabin didn't have itThey were to call me when cabin was ready I waited until noon then we drove back to the office I was given code and directions to new cabin I was told we could pack up and she would call when ready It wouldn't be very longWe were on motorcycles so we packed up and went to get something to eat while waitingShe never called us I called back at 1:30, 2:00, 3:and was told cabin was waiting for inspectionFinally at 3:
We also have many complaints and no resolutionsMy sister in law fell because of steps that were rotted outsideWe couldn't sleep on rock hard beds, the steep stairs inside next to the crammed table for four were dangerousI feel the pictures submitted for advertisement are misleading
The night we arrived we found live cockroaches in the cabinWe found a guest book showing that the previous tennant reported cockroaches to the office and nothing was done to get rid of them before we checked in days later After the bugs were verified we were moved to another cabin with none of the amenities we wanted - no seclusion, no privacy, no view, no internet, poor cable service, no decks with privacy for us to sit on, etcIn addition, we learned the day after we checked in to the 2nd cabin that it had been broken into the day before the previous tenants had $ stolen from the cabin no one told us about that before we were moved there Then we found proof that someone had broke into the cabin when we were gone during the day - the broke a basement window We called the police and filed a report, and we contacted the office for the cabinThe next day we learned that the code for the front door hadn't been changed since moving the previous tenants out so they had to come
The cabin was not fully cleaned, hot tub was dirty upon arrival, linen and sheets were dirty and smell old and usedNothing smelled fresh not even the cabin itselfI should have listen and took heed to the google reviews prior to booking with this companyThe washer and dryer wasn't in its best condition it literally took a day for clothes to dryThere was a problem with one of the bath tubs not draining properlyWe did call for maintenance (awesome guy) he fixed most of the issues and showed up promptlyI was very upset that we were charged and the guest before us a hot tub cleaning fee and a unit cleaning fee when the place wasn't even clean upon arrivalI'm disgustedI would never visit this place againWhat a way to ruin my birthday tripThanks
I want to be compsated for being book for the wrong cfor the wrong cabin.when I called to reserve cabin my cabin I clearly stated I want ***
I booked on *** and my reservation number ***My total amount was ***I paid with a debit cardI spoke to two different supervisors *** and *** I was informed that they couldnt move and there is no way that I can be compsated for being booked for the wrong cabin
STAY AWAY! PINE CONE HAVEN CABIN
After driving for hours from South Florida we finally get to the office to check in at 3:pm and the person in the front desk tells me that our cabin will be ready around at 4:I call the 1-number and was on the phone waiting for minutes before a representative answers and said that she will email me directions to get to the cabin (NEVER RECEIVED THE EMAIL)Here we are in a parking lot and it's 5:in the afternoon and I have yet to receive a phone call from the cheofficeI call again and this time I'm on the phone for minutes and finally they gave me directions to get to the cabinWhen we walked in it was breathtaking! The views and the cabin itself, (That didn't last very long)It was degrees in the cabinI start walking around and notice portable AC units that were not even installed properly! The toilets were leaking water, it's advertised to have TV's when in reality there were only (which only was working the other had no cable boxes)The website said sleeps "6" king bed and queen sleepers (there was only queen sleeper, we had to go buy air mattresses) No sound bar theater surround sound, no porch Swing, no outdoor park swing, no rocking chairs, no landline, no outside grill, and showers not like is advertised, dirty jacuzzi and the back two jets in the jacuzzi did not workThe next morning we went to the office and spoke to the Manager "***" (NO MANAGER SKILLS AT ALL) and started explaining to her all the issues and she started rolling her eyes and was very defensive as if we were attacking herAnother guest walks in and says, "Oh, you guys are having issues too"*** turned to me and said, "You need to stop egging on our guest"I was in shock that they have a person with that kind of attitude representing their companyAfter being there for nights they never brought us the extra bed that they had advertised on their websiteThe day we checked out there was a young man by the name of Benn that was amazing to us! He gave us a small credit compared to all the *** that we had to deal withIt's such a shame that they have "Cabins of the Smoky Mountains Company" managing these cabins because the views and the cabins itself were just breathtaking!!!!
Jacuzzi tub leaked all over the bedroom, the cabin smell was unbearable Extreme inconvenience to have to move at p.m*** Cabin
on *** we checked into the *** cabin and the first thing we notices was a horrible smell that was unbearable Tried to use the Jacuzzi tub and there was no hot water so called the main office to report the issue and was told they would notify maintenance After making several attempts to fill the Jacuzzi with no success I drained the tub The tub that was upstairs leaked all over the bedroom below Called the main office again and at this point we were moved to another cabin Nice of them to do this for us by very inconvenience since I had two dogs with me as well I was told I would get al call from the manager in the morning The call never came The cabin that I was moved to had issues as well There was a blood stain on the sheets, there was mouse poop in the bed and the hot tub never heated up When I called in Fri
Hello my name is *** and I'm writing because on *** I made reservation at Cabins of The Smokey Mountains for *** & ***I guess somehow I didn't see the check in time for the cabin I reserve which will be 4:pm I just assume around noon, I notice the time the cabin can be occupied through a confirmation email*** will be my *** Birthday and I do not want to wait until 4:in the afternoon for my birthday to startI call the 186634SMOKY on *** to try and explain my situation to a customer service rep of course they could care less and denied me of trying to cancel and get a refund in the amount of $***.I have never experience anything like this where you are not given at least hours to change your mind Customer service said they could cancel the reservation but the money I deposit which was the $*** will go in to escrow and it can remain there for yearsI can not afford for my money to be tied up in escrow my birthd
I emailed twice but got no responseI also sent a message without a responseFinally, I filled out then a survey with no response, so I'm finally opening this up to the Revdex.comBelow is a recap of the email sent with details on the issues experienceIn all, a total of $ was paid for this cabin
At about 5:30, we made our way to the cabins to get checked inTo my surprise, at 6:20PM, the cabins were not readyIn fact, I was shocked to hear that, the four families in front of me also didn't have cabins that were ready
I expressed my frustrations to the ladies at the front deskI wanted to mention that the level of genuine care and concern as well as empathy was grossly lackingSeptember simply stared blankly and said 'it's always like this'
ISSUES
Cleanliness:
- There was trash throughout the house, under the beds, and candy wrappers in the closets as well as behind and under the end tables and night stands
- There were clothes left from a pr
Cabin promises amenities than can't be usedWhen I complained and demanded a refund, they agreed and now refuse
We made a five night reservation at ***, a cabin that boasts of its hot tub, jacuzzi tub, and indoor poolWhen we arrived, we noticed the waterfall feature in the pool was falling apartThe tile is no longer attached to the wall, and could be a breeding ground for bacteria in the warm waterSo we tried to use the tub, and there wasn't even enough hot water for the tub to be 1/fullWhich mean that we now couldn't showerSo we tried to turn the hot tub on to see if it worked, and half the jets were not functionalWhen we called, we were told that we could be refunded if the problems could not be fixedMaintenance said the hot tub wasn't even close to the right size for that cabinHe said the tiles were attached improperly and would need to be redone entirelyAnd he said the hot tub pump is going out and needs to be servicedHe cranked the water heater
I booked a cabin with Cabins of the Smokey mountains At 430am I was awaken by a stinging sensation on my hands and arms to discover myself and husband had several bug bites We pulled back the covers and seen several small bugs and a blood smear at the head of the bed We immediately called the front desk to reportAt 6am the maintenance man arrived to "inspect" the cabin He did not do a thorough inspection we stood by to watch In fact, he told us his wife had sent him images of beg bugs and he was using that to attempt to identify them as he showed us his phone We packed up our children and left We slept in front of the check in office until they arrived at 9am They refused to give us a FULL refund the lady stated it was against the law and could refund us our cleaning fees since the maintenance person said the bed was not cleaned properlyWe had to throw away over $ in groceries among other fees for laundry and the possibility of carrying these into our home
We hav
My family and I rented from Cabins of the Smoky Mountains this past week, from August 3, through August 5, We rented " A Touch of Heaven" which looked great in the advertisement First of all this cabin is located in a very difficult to get to location, high in the mountains, up a winding road It would have been terrible trying to navigate the winding road in the dark, fortunately we arrived during day light The fact that this cabin is located high in the mountains, should be noted on the website From the moment we arrived we discovered the projector in the theater room was not working Then we discovered the shower door in one of the bathrooms wouldn't close, causing water to be sprayed all over the floor when the shower was in use We then discovered that there was no light in another one of the bathrooms, so we had to bath and shower in the dark I called several times asking for someone to come and repair the projector, shower door and lack of lighting in one of the bathrooms I was told on each occasion that they would send someone out to address the problem However no one ever came In addition to these issues, the company provided towel and wash cloth for each member of our party There was also only drying dish cloth in the kitchen This was not our first time visiting Gatlinburg and our experience in the past was positive, but it was not with Cabins of the Smoky Mountains
Im not sure who is responsible here but we rented a cabin through fireside chalets in Gatlinburg Paid $well in advance for christmasWe traveled hours with a month old for her first Christmas.Nothing was as promised! It was NOT easily accessible as promisedThe pictures were NOTHING like the real dealIt was filthy! Slime growing on fridge and stove was filthy Only furniture in the space called a living room was a love seatCracks between the unfinished floor was full of hair and dirt and cigarette smell was unbearableNO place to spend Christmas or any other day of the yearHad to demand another cabin! Thank God tourism was downArrived in plenty of time to purchase our Christmas food but all the turmoil put us trying to get in the store at closing time A true night mareFireplace in the second cabin quit working and hot tub waa NASTYThe filter was full of slime and wouldn't workThey came and drained but still nasty did not change filterBaby roaches everywhere I so wish I would have taken picturesWebsite has no place for reviews so im hoping this will.workheavenly hideaway wardens creek was the first cabinGrandpa's getaway was the second