This company is running a scam They are falsely advertising cabins to be rented We booked a cabin online, then tried to get a hold of someone to ask some questions about the cabin Everyone had a different answer and didn't know any details When we arrived, check in was okay but we arrived at the cabin and it was absolutely filthy (dirty everywhere, trash in the garbages, poop in the toilets, glass everywhere outside, trash everywhere outside) The "pool" that was advertised was completely green (major hazard to the children we had in our group of people) We couldn't get anyone to help resolve all of the issues with the cabin, we went to the check in location in person and they still refused to do anything The maintenance guy who finally came out said there were multiple complaints about this cabin and company, the pool had been green and unusable for months, they refused the recommendation to at least notify renters and put a safety fence around it (because the mold and dirt was so old and disgusting) The girl at the desk said "I better sit down" when we mentioned the cabin name (clearly past issues and complaints) They refused to relocate our group and said we could get the deposit refunded but would need to leave asap (with no where to go) They were totally insensitive The girl at desk was communicating with her "manager" via the computer, when we asked to speak to manager, she said they can't do that we asked for manager to call us, they refused and said they wouldn'tWe asked to see manager, she said they are at a separate locationWe asked for address, they refused to give it to us It was a total scam, they get you there, your stuck and the "manager making decisions to do nothing" is hidden behind a computerWe asked for the manager, ***'s, last name, they said for security reasons they are forbidden to give that info out They did nothingWe returned the following morning and praise God we found another house to move to with a totally different company The guy at the desk immediately at Cabins of the Smoky Mountains started to tell us that he has told the company to take this house off the market because every renter has complained and left the cabin because it cannot be inhabited it is so bad He said the company refused to do that He was very helpful and kind, refunded our deposit, but it is clear that this company knows the issues with their homes (especially this specific one Mountain Brook Lodge) but would rather make some quick money than be honest Their system of not allowing any customers to talk with anyone who can make a decision, and locate those people in another office is absolutely disgusting to me It is unbelievable this company is still in operation Do not rent from this company, there was another man there when we were trying to get to a resolution and he was experiencing the exact same issues
We had adults and kidsA storm came through around dinner time and the roof was leaking as well as the door frame because of all the rain we were gettingIt looked like a waterfall was coming in and down the walls and going to the outlet which also started sparkingShingles also came off the cabin causing damage to out of the vehicles we had there (people witnessed them coming off)There was dust all over the place and MOLD in the showers as well as the curtainsNot enough dishes (even though it was supposed to have a full kitchen), towels for everyone, carpets were filthy, cable didn't work, not enough space to sit down and eatWhen we contacted the staff to see if we could be
switched to something better everything was fullThey said a manager would be by to talk with us about the damageThe so called manager NEVER cameFinally a maintenance guy came by about 11:and dropped of towels and took pictures of the complaints we hadEven he said the cabin was fi
Our vacation was frustrating & stressful, the service was incredibly awfulNone of our issues in the cabin got fixed and we were disrespected a lot
Positive:
The view from our cabin "***" was beautiful! That was the only good thing about our stay(***)
Negative:
- fireplace DID NOT WORK and wasn't fixed
- tv/cable DID NOT WORK and wasn't fixed
- Dirty pans/dishes in cabinets (disgusting utensils)
- Jacuzzi did not work properly
- NO one came to bring us towels when we called early and multiple times
- WORST WORST WORST sleepers sofa, you can feel all the wires insideI have never seen or felt something like that before, it was really impossible to sleep inWe are a couple who camps outside, and the floor was more comfortableThe springs/wire really hurt the skin
- At times, when the staff was very rude to us on the phone, we felt discriminated and lied for having an accent (but that story goes in a separate complaint to the ***
advertisement, termites, dangerous items throughout property, extremely dirty, booked our attractions wrong, POOR customer service
Booked by phone & paid by *** to Cabins of the Smoky Mountains, ***Booked on ***Stayed ***Conf: #***Payment amount $***
for cabin at ***, ***, ** *** *** and *** ticketsCabin for family to meet coming from *** & ***Address of the house not provided until 3:35pm on check in day, 4pm is supposed to be the check in timeWe did not reach the cabin until about 4:due to not knowing the exact addressWebsite stated fully equipped kitchen & houseThe grill shown in the picture on the website was not what was at the cabinVery small grill that would fit maybe enough food for people, not and no grilling toolsWe called at 5:to discuss our concerns and was told why did we wait so long to call We only brought food to grill there
Sewage and/or septic fumes and toxins
Sewage system problemWe checked into the cabin on XX-X-XX within a few hours we noticed a stench We sprayed deodorizer and it did absolutely nothingWe tried to use our cell phones but had no service so we used the land line I began calling guest services and after hours of trying we could not get anyone on the line Fri night, so Sat am I began calling yet again and the same repeated attempts I would wait in the phone que I would be the first caller in the que and then the phone would disconnectAfter hours I got *** from quest services I explained the issue she advised me that she would put in a maintenance request but it would take to hoursAfter hours I began calling yet again and I spoke to *** I told her that no one had been there to check out the problem She advised us that they had no other available properties.She put an emergent request, finally someone came out but we were told it was nothing he could doHe ad
Wow, have these guys went down hill We have been staying at Gatlinburg Falls (Cabins of the Smoky Mountains) for several years now, and what we just experienced was saddening I have never see so many unhappy customers at any type of of business in my life Lines out the door, ready to riot For us personally, we had a check in time at 4pm, and we didn't get checked in until 7:23pm We had two infants so this wasn't fun We weren't the only one though as lines of people were waiting as well Next, our key to get in wouldn't work We got locked out multiple times and had to wait hours before maintenance showed up Finally, the cabin we saw online (Sweet Mountain Homes), was severely over marketed The floors were dirty, there was graffiti on the walls, and they showed a door on the down stairs game room when there wasn't one But we didn't have it the worst There were guests with no running water for two days, and couldn't get anyone to communicate with them The management hides, and WILL not talk to you We were guaranteed a call from the manager on two occasions with scheduled times, and they never called We felt so bad for their employees as you could tell they were understaffed The WORST management I have seen in awhile
Absolutely the worst stay we ever had in the Gatlinburg, the cabin was a disgraceHot tub would not work when I tried to call guest service the tried to say I won free gift card but was wanting my credit card infoMold in the bathtubs, carpets was dirty, guest before us let socks and hair net in floorStep was loose on front porch I fellSpiders and ants throughout cabinAbsolutely terrible place
This cabin rental company advertisement of the Gathering Place cabin was misleading and inaccurate
Between February 1-5, my family of rented The Gathering Place Cabin from The Cabins of the Smokys rental companyOn their website they advertise this cabin to have Amenities:
Full Bathroom (3) Queen Bed (4)
Hot Tub (1) *** (1)
*** *** *** *** + Fast and The *** Driving Simulator
PS In-Cabin Hi-Speed Internet
*** Instant Streaming Movies DVD Players (2)
Premium Cable w/ Local Channels Free Conference Center Access
Free Wedding Facility Access CD Player
TV (5) Blu-ray DVD Player (1)
Wifi Steps to the Front Door (2)
Deck (2) Charcoal BBQ Grill
Fireplace(Wood Burning) (1) Microwave
Iron & Board Rocking Chairs (4)
Shower (3)
and also shows twin sleeper sofa and I queen sleeper sofa and a pool table
Upon arriving, the cable did not work on any of the tvs, there was no i
We stayed at the Grand View Lodge in Gatlinburg Nov23rd and left as soon as we could on the 27th As soon as we arrived our sewage pump was NOT in working order and there was sewage backed up all under the cabin The cabin stank the whole time We were short top sheets on the beds it advertised it slept but we barely slept and with the smell it was horrible We went through dollars of candles and air freshener sprays people came out to tell us we had an emergency problem five times But we were finally told that we would not have it fixed until the day before we leftThe downstairs could have slept people if of them could all sleep together in one room washcloths, towels, hand towels and floor mat towel were provided in that bathroom They did bring us bags of towel and washcloth suppliesWe just took top sheets and blankets from bunk beds as needed No tea pitcher Dishwasher bottom was falling apart Fridge wobbled so bad you could barely open the doors Filth was everywhere floor, cobwebs hanging Where you would turn on the stove was loose Positives hot tub worked but we didn't use it All video games worked we didn't use the sit down one in the loft upstairs They gave us half of our money back and offered us a free night with their service and VIP 10% off future customers WE HAVE STAYED MANY PLACES in GATLINBURG, PIGEON FORGE, WEARS VALLEY cabins We usually used VRBOand have never had such a horrible experiencePlace is misrepresented There was no place to put our food except pile it on the small center kitchen island Comfortable seating only for in the living room otherwise hard wooden bench or chairs The 5th bedroom is not enclosed it had the movie theater bunk beds, foosball, and a video game and a bathroom in a loft areaOne of my son stomach was so messed up yest when we got home and I his mother have had an upset stomach all day today I hope the sewage did not do permanent damage to us
Outlets are black like been on fire are wires cut by tv decon rat poison put in open
We informed them of things wrong with cabin we have pictures of black outlets broken tile on floor that I almost cut my foot on there was water damage in pool room in ceiling there was so much built up dirt in exhaust in bathroom looked like moldThere were broken bases with sharp edges right in main living room the floors were sticky there were dead bugs on ceiling in game room there was brown stuff going down wall and floor in loft felt soft like you would fall inWe called maintenance and they never showed up after hours we refused to stay in cabin the company moved us however there are problems in new cabin and once again maintenance won't show upThese are advertised as luxurious cabins but that one we rented should be condemned until they fix the major problems
This was the worst experience we have ever had and we visit the Smokies often We made numerous calls upon arriving to our cabin Cabin was hours late being ready for us It was falsly advertised and was missing over half of the advertised amenities out of beds were broken beds were laying on the ground, no frame Cabin had no water pressure After one shower the house was shut down for hours Plumbing leaked and dripped on lower floors Entertainment activities all missing Window was boarded up Blood from recent break in was dried on floors Made numerous calls and was promised that someone would be there within hours Was not allowed to speak with management Finally given a $credit off of $but they accidentally charged me instead of crediting Still fighting to get my money back!!
Rental property was not as represented online - was in disrepair and unclean with broken blinds, toilet, door, etc
The property was dirty and in disrepair (photos can be produced to substantiate) with broken equipment, dead bugs, holes in the ceiling and floors, unidentified substances on the furniture, etc
We inquired if another better maintained property was available, we were told no but that maintenance would be out to review the property in 2-hours We quickly realized that even with their arrival in 2-hours that it would take them time to do a review and make the most basic repairs and that even these could not be accomplished prior to our family's arrival the next day This made the decision for us This is not a family of college students We are a family of young children, somethings and elderly The expectations set by the website were not met and clearly could not be met in time for the holiday Given our circumstances (which I will not share here), you wou
Once we got to the cabin we found out there were several issues with the cabin and called the rental office immediatelyWe were told that someone would be there in to hours to take care of the issues
No one showed, When we called again, we were then told it would be to hours and someone would be thereThe next morning we went to the office and were told our issues would be taken care of that day for sure, The major issue was the dirty hot tubIt was a brownish color and had a foul odor as well as an oily sheenWe were told to go and enjoy our day site seeing and it would be done when we got home, this was about 9:that morning, we were told that maintenance didn't start work till When we got back to cabin at 4, nothing had been done to the filthy hot tub so we calledWe were told someone said they had come by and taken care of itBefore we left for the day, we fold one end of the cover under so if it were raised it would fall back into pace and I also placed a ni
Company made an error with my reservations and won't refund my deposit
I made reservations online on *** for the nights of *** I was sent a confirmation for the nights and I paid a $*** depositOn *** I was notified via email that there was a three night minimum and could I extend my stay another dayI replied and told them to add Saturday night, *** to my stayI received an email confirmation for the nights of ***I sent an email stating I could not come on the 19th that I needed the night of the **ndThey replied saying the **nd was already rented
On *** I called to either change the reservations or cancelCustomer service was very rude and told me I had requested the night of the **th and they could not extend my reservation through the night of the **stThey suggested I just come on the days I was available and pay for the night of the **th even though I could not be thereI told them I did not want to
advertising, faulty services/products, and horrible customer service
From cheon Thursday, ***st, the representative was not knowledgeable regarding the systemAs a result, I was loudly and falsely accused of not having the funds available to pay for my stayAfter spending minutes working with my banking institution and the clerk, it was revealed that the original transaction was indeed approvedSomehow, the desk clerk had been mistaken despite her system reading a zero balanceShe also attempted to rerun the transaction for more money than was actually dueI would have been overcharged if not for my deposit receipt in hand
Within two hours of our stay, we discovered that a wasp nest located within the Jacuzzi's broken outer paneling would prevent us from enjoying the amenity for the entire stayThe jet tub did not have a stopper to be utilized as unacceptable yet available alternativeThe morning brought with it issues with the stove/ovenThe oven coul
We booked a cabin called for nights but the ac did not work properlyThe cabin has bedrooms but two of them are in basement, which is extremely coldThe cabin had no blankets at allWe made more than five requests and waited for more than hours, even after midnightNo one showed upWe complained and upgraded to another cabinIt turned out that cabin was broken and we have to move again and stayed for one night and another for the next two nightsSo we moved three times for only four nights stayNow I found that I was charged the whole four nights forand three nights for the second oneSo I am charged totally nights for a only nights stayI called the custom service and Representative told me the manager will call me but I never received the call
DO NOT RENT FROM THIS COMPANY! I rented a bedroom cabin.from them, with very specific needs, and then was "moved" to a different cabin, without my knowledge or consent, once we arrived in Pigeon ForgeI wasn't even told that they had moved us until we arrive at the actual cabinThe cabin was filthy, dirty sink, dirty floors, no comforters on the bedsEach bed had one nasty blanket on it and nothing elseNo sheets or blankets for the pull out couches, which were needed since we were a party of No hot water, only enough towels for people, hot tub did not work, the water could not be drank as it had mud in itHoles in the walls and the drive up to the cabin was treacherousI have treid, repeatedly, to get a refund from this company without successApparently, this is a standard practice for the way they treat their customersYou would think it would just be easier to fix the problems rather than have all these issues with so many customersI do not know own why the Revdex.com HAS GIVEN THEM "A" ratingThey truly need to be investigatedI will be contacting local news outlets at this point in my effort to prevent others from making the same mistake
The virtual check in was a hassleThey were to email me location and key codewhen cabin was readyhad to call them to get because they never sent itit was in a gated committee, they were to notify the guard at the gatehad to call them yet again that took a half hourThe cabin was Paradise viewI don't think they ever washed the windows! The showers are all extremely small I mean like smaller then any RV SHOWER! They don't show those in the picturesThe tub had a soap sm ringthe basement bedroom has the furnace in the closetyou have listen to it kick off and onAll of the coffee cups were dirty , they had orange rings around the inside rimcoffee stain in the bottom and coffee drips down the side!oh and seriously one roll of toilet paper ! I specifically asked if the cabin had WiFi! It did not when I called to complainoh sorry the lady that booked you doesn't work here anymore.....and the cabin has borebee (carpenter bee) problem that cabin is going to be a pile of sawdust!
Was told times accessible by motorcoach Was not refused to find another cabin or issue refund Stayed elsewhere
On at least three occassions (have emails) asked if cabin was accessible by motor coach Told no problem at all Paid *** deposit a year ago Paid *** balance upon arrival Went to cabin with teens and motor coach Cabin way back and not at all accessible by motor coach Went back to office....staff not helpful...said no refund Refused to find us another cabin We never stayed in cabin Called to talk to management no luck Called again on Monday (one week from tomorrow)...no luck either Disputing charges with my credit card Having the church (who paid the *** deposit) dispute those charges The refund policy indicates if the cabin is not accessible (due to weather) no refund...I understand that The weather was fine That was not the issue The reason was rented the cabin was assurance a motorcoach could approach Was not the case Have us
We rented a cabin November X-XX XXXX and was put in a cabin with no running water the entire weekendWe ask repeatedly for a call from the manger
This was the worse experience I have had in the Smokies in yearsWe were put in a cabin with no running water for daysWe could not check in until after 4:on Thursday I started dinner and found no waterI had to throw our food out because as I said had started itI called to make the office aware we had no waterWe left to go get dinner and still no waterNext morning I called back to the office to let them no again we had no water they said that maintenance was on the wayAlso when I checked in I had to give my license to the lady at the deskhours later I needed to show my license couldn't find themYou would think with the advertisements of luxury cabins , a more high standard company would say oh I kept Mrs*** license let me call herBut I had to call themShould have been a red flag.The next day Friday our
This company is running a scam They are falsely advertising cabins to be rented We booked a cabin online, then tried to get a hold of someone to ask some questions about the cabin Everyone had a different answer and didn't know any details When we arrived, check in was okay but we arrived at the cabin and it was absolutely filthy (dirty everywhere, trash in the garbages, poop in the toilets, glass everywhere outside, trash everywhere outside) The "pool" that was advertised was completely green (major hazard to the children we had in our group of people) We couldn't get anyone to help resolve all of the issues with the cabin, we went to the check in location in person and they still refused to do anything The maintenance guy who finally came out said there were multiple complaints about this cabin and company, the pool had been green and unusable for months, they refused the recommendation to at least notify renters and put a safety fence around it (because the mold and dirt was so old and disgusting) The girl at the desk said "I better sit down" when we mentioned the cabin name (clearly past issues and complaints) They refused to relocate our group and said we could get the deposit refunded but would need to leave asap (with no where to go) They were totally insensitive The girl at desk was communicating with her "manager" via the computer, when we asked to speak to manager, she said they can't do that we asked for manager to call us, they refused and said they wouldn'tWe asked to see manager, she said they are at a separate locationWe asked for address, they refused to give it to us It was a total scam, they get you there, your stuck and the "manager making decisions to do nothing" is hidden behind a computerWe asked for the manager, ***'s, last name, they said for security reasons they are forbidden to give that info out They did nothingWe returned the following morning and praise God we found another house to move to with a totally different company The guy at the desk immediately at Cabins of the Smoky Mountains started to tell us that he has told the company to take this house off the market because every renter has complained and left the cabin because it cannot be inhabited it is so bad He said the company refused to do that He was very helpful and kind, refunded our deposit, but it is clear that this company knows the issues with their homes (especially this specific one Mountain Brook Lodge) but would rather make some quick money than be honest Their system of not allowing any customers to talk with anyone who can make a decision, and locate those people in another office is absolutely disgusting to me It is unbelievable this company is still in operation Do not rent from this company, there was another man there when we were trying to get to a resolution and he was experiencing the exact same issues
We had adults and kidsA storm came through around dinner time and the roof was leaking as well as the door frame because of all the rain we were gettingIt looked like a waterfall was coming in and down the walls and going to the outlet which also started sparkingShingles also came off the cabin causing damage to out of the vehicles we had there (people witnessed them coming off)There was dust all over the place and MOLD in the showers as well as the curtainsNot enough dishes (even though it was supposed to have a full kitchen), towels for everyone, carpets were filthy, cable didn't work, not enough space to sit down and eatWhen we contacted the staff to see if we could be
switched to something better everything was fullThey said a manager would be by to talk with us about the damageThe so called manager NEVER cameFinally a maintenance guy came by about 11:and dropped of towels and took pictures of the complaints we hadEven he said the cabin was fi
Our vacation was frustrating & stressful, the service was incredibly awfulNone of our issues in the cabin got fixed and we were disrespected a lot
Positive:
The view from our cabin "***" was beautiful! That was the only good thing about our stay(***)
Negative:
- fireplace DID NOT WORK and wasn't fixed
- tv/cable DID NOT WORK and wasn't fixed
- Dirty pans/dishes in cabinets (disgusting utensils)
- Jacuzzi did not work properly
- NO one came to bring us towels when we called early and multiple times
- WORST WORST WORST sleepers sofa, you can feel all the wires insideI have never seen or felt something like that before, it was really impossible to sleep inWe are a couple who camps outside, and the floor was more comfortableThe springs/wire really hurt the skin
- At times, when the staff was very rude to us on the phone, we felt discriminated and lied for having an accent (but that story goes in a separate complaint to the ***
advertisement, termites, dangerous items throughout property, extremely dirty, booked our attractions wrong, POOR customer service
Booked by phone & paid by *** to Cabins of the Smoky Mountains, ***Booked on ***Stayed ***Conf: #***Payment amount $***
for cabin at ***, ***, ** *** *** and *** ticketsCabin for family to meet coming from *** & ***Address of the house not provided until 3:35pm on check in day, 4pm is supposed to be the check in timeWe did not reach the cabin until about 4:due to not knowing the exact addressWebsite stated fully equipped kitchen & houseThe grill shown in the picture on the website was not what was at the cabinVery small grill that would fit maybe enough food for people, not and no grilling toolsWe called at 5:to discuss our concerns and was told why did we wait so long to call We only brought food to grill there
Sewage and/or septic fumes and toxins
Sewage system problemWe checked into the cabin on XX-X-XX within a few hours we noticed a stench We sprayed deodorizer and it did absolutely nothingWe tried to use our cell phones but had no service so we used the land line I began calling guest services and after hours of trying we could not get anyone on the line Fri night, so Sat am I began calling yet again and the same repeated attempts I would wait in the phone que I would be the first caller in the que and then the phone would disconnectAfter hours I got *** from quest services I explained the issue she advised me that she would put in a maintenance request but it would take to hoursAfter hours I began calling yet again and I spoke to *** I told her that no one had been there to check out the problem She advised us that they had no other available properties.She put an emergent request, finally someone came out but we were told it was nothing he could doHe ad
Wow, have these guys went down hill We have been staying at Gatlinburg Falls (Cabins of the Smoky Mountains) for several years now, and what we just experienced was saddening I have never see so many unhappy customers at any type of of business in my life Lines out the door, ready to riot For us personally, we had a check in time at 4pm, and we didn't get checked in until 7:23pm We had two infants so this wasn't fun We weren't the only one though as lines of people were waiting as well Next, our key to get in wouldn't work We got locked out multiple times and had to wait hours before maintenance showed up Finally, the cabin we saw online (Sweet Mountain Homes), was severely over marketed The floors were dirty, there was graffiti on the walls, and they showed a door on the down stairs game room when there wasn't one But we didn't have it the worst There were guests with no running water for two days, and couldn't get anyone to communicate with them The management hides, and WILL not talk to you We were guaranteed a call from the manager on two occasions with scheduled times, and they never called We felt so bad for their employees as you could tell they were understaffed The WORST management I have seen in awhile
Absolutely the worst stay we ever had in the Gatlinburg, the cabin was a disgraceHot tub would not work when I tried to call guest service the tried to say I won free gift card but was wanting my credit card infoMold in the bathtubs, carpets was dirty, guest before us let socks and hair net in floorStep was loose on front porch I fellSpiders and ants throughout cabinAbsolutely terrible place
This cabin rental company advertisement of the Gathering Place cabin was misleading and inaccurate
Between February 1-5, my family of rented The Gathering Place Cabin from The Cabins of the Smokys rental companyOn their website they advertise this cabin to have Amenities:
Full Bathroom (3) Queen Bed (4)
Hot Tub (1) *** (1)
*** *** *** *** + Fast and The *** Driving Simulator
PS In-Cabin Hi-Speed Internet
*** Instant Streaming Movies DVD Players (2)
Premium Cable w/ Local Channels Free Conference Center Access
Free Wedding Facility Access CD Player
TV (5) Blu-ray DVD Player (1)
Wifi Steps to the Front Door (2)
Deck (2) Charcoal BBQ Grill
Fireplace(Wood Burning) (1) Microwave
Iron & Board Rocking Chairs (4)
Shower (3)
and also shows twin sleeper sofa and I queen sleeper sofa and a pool table
Upon arriving, the cable did not work on any of the tvs, there was no i
We stayed at the Grand View Lodge in Gatlinburg Nov23rd and left as soon as we could on the 27th As soon as we arrived our sewage pump was NOT in working order and there was sewage backed up all under the cabin The cabin stank the whole time We were short top sheets on the beds it advertised it slept but we barely slept and with the smell it was horrible We went through dollars of candles and air freshener sprays people came out to tell us we had an emergency problem five times But we were finally told that we would not have it fixed until the day before we leftThe downstairs could have slept people if of them could all sleep together in one room washcloths, towels, hand towels and floor mat towel were provided in that bathroom They did bring us bags of towel and washcloth suppliesWe just took top sheets and blankets from bunk beds as needed No tea pitcher Dishwasher bottom was falling apart Fridge wobbled so bad you could barely open the doors Filth was everywhere floor, cobwebs hanging Where you would turn on the stove was loose Positives hot tub worked but we didn't use it All video games worked we didn't use the sit down one in the loft upstairs They gave us half of our money back and offered us a free night with their service and VIP 10% off future customers WE HAVE STAYED MANY PLACES in GATLINBURG, PIGEON FORGE, WEARS VALLEY cabins We usually used VRBOand have never had such a horrible experiencePlace is misrepresented There was no place to put our food except pile it on the small center kitchen island Comfortable seating only for in the living room otherwise hard wooden bench or chairs The 5th bedroom is not enclosed it had the movie theater bunk beds, foosball, and a video game and a bathroom in a loft areaOne of my son stomach was so messed up yest when we got home and I his mother have had an upset stomach all day today I hope the sewage did not do permanent damage to us
Outlets are black like been on fire are wires cut by tv decon rat poison put in open
We informed them of things wrong with cabin we have pictures of black outlets broken tile on floor that I almost cut my foot on there was water damage in pool room in ceiling there was so much built up dirt in exhaust in bathroom looked like moldThere were broken bases with sharp edges right in main living room the floors were sticky there were dead bugs on ceiling in game room there was brown stuff going down wall and floor in loft felt soft like you would fall inWe called maintenance and they never showed up after hours we refused to stay in cabin the company moved us however there are problems in new cabin and once again maintenance won't show upThese are advertised as luxurious cabins but that one we rented should be condemned until they fix the major problems
This was the worst experience we have ever had and we visit the Smokies often We made numerous calls upon arriving to our cabin Cabin was hours late being ready for us It was falsly advertised and was missing over half of the advertised amenities out of beds were broken beds were laying on the ground, no frame Cabin had no water pressure After one shower the house was shut down for hours Plumbing leaked and dripped on lower floors Entertainment activities all missing Window was boarded up Blood from recent break in was dried on floors Made numerous calls and was promised that someone would be there within hours Was not allowed to speak with management Finally given a $credit off of $but they accidentally charged me instead of crediting Still fighting to get my money back!!
Rental property was not as represented online - was in disrepair and unclean with broken blinds, toilet, door, etc
The property was dirty and in disrepair (photos can be produced to substantiate) with broken equipment, dead bugs, holes in the ceiling and floors, unidentified substances on the furniture, etc
We inquired if another better maintained property was available, we were told no but that maintenance would be out to review the property in 2-hours We quickly realized that even with their arrival in 2-hours that it would take them time to do a review and make the most basic repairs and that even these could not be accomplished prior to our family's arrival the next day This made the decision for us This is not a family of college students We are a family of young children, somethings and elderly The expectations set by the website were not met and clearly could not be met in time for the holiday Given our circumstances (which I will not share here), you wou
Once we got to the cabin we found out there were several issues with the cabin and called the rental office immediatelyWe were told that someone would be there in to hours to take care of the issues
No one showed, When we called again, we were then told it would be to hours and someone would be thereThe next morning we went to the office and were told our issues would be taken care of that day for sure, The major issue was the dirty hot tubIt was a brownish color and had a foul odor as well as an oily sheenWe were told to go and enjoy our day site seeing and it would be done when we got home, this was about 9:that morning, we were told that maintenance didn't start work till When we got back to cabin at 4, nothing had been done to the filthy hot tub so we calledWe were told someone said they had come by and taken care of itBefore we left for the day, we fold one end of the cover under so if it were raised it would fall back into pace and I also placed a ni
Company made an error with my reservations and won't refund my deposit
I made reservations online on *** for the nights of *** I was sent a confirmation for the nights and I paid a $*** depositOn *** I was notified via email that there was a three night minimum and could I extend my stay another dayI replied and told them to add Saturday night, *** to my stayI received an email confirmation for the nights of ***I sent an email stating I could not come on the 19th that I needed the night of the **ndThey replied saying the **nd was already rented
On *** I called to either change the reservations or cancelCustomer service was very rude and told me I had requested the night of the **th and they could not extend my reservation through the night of the **stThey suggested I just come on the days I was available and pay for the night of the **th even though I could not be thereI told them I did not want to
advertising, faulty services/products, and horrible customer service
From cheon Thursday, ***st, the representative was not knowledgeable regarding the systemAs a result, I was loudly and falsely accused of not having the funds available to pay for my stayAfter spending minutes working with my banking institution and the clerk, it was revealed that the original transaction was indeed approvedSomehow, the desk clerk had been mistaken despite her system reading a zero balanceShe also attempted to rerun the transaction for more money than was actually dueI would have been overcharged if not for my deposit receipt in hand
Within two hours of our stay, we discovered that a wasp nest located within the Jacuzzi's broken outer paneling would prevent us from enjoying the amenity for the entire stayThe jet tub did not have a stopper to be utilized as unacceptable yet available alternativeThe morning brought with it issues with the stove/ovenThe oven coul
We booked a cabin called for nights but the ac did not work properlyThe cabin has bedrooms but two of them are in basement, which is extremely coldThe cabin had no blankets at allWe made more than five requests and waited for more than hours, even after midnightNo one showed upWe complained and upgraded to another cabinIt turned out that cabin was broken and we have to move again and stayed for one night and another for the next two nightsSo we moved three times for only four nights stayNow I found that I was charged the whole four nights forand three nights for the second oneSo I am charged totally nights for a only nights stayI called the custom service and Representative told me the manager will call me but I never received the call
DO NOT RENT FROM THIS COMPANY! I rented a bedroom cabin.from them, with very specific needs, and then was "moved" to a different cabin, without my knowledge or consent, once we arrived in Pigeon ForgeI wasn't even told that they had moved us until we arrive at the actual cabinThe cabin was filthy, dirty sink, dirty floors, no comforters on the bedsEach bed had one nasty blanket on it and nothing elseNo sheets or blankets for the pull out couches, which were needed since we were a party of No hot water, only enough towels for people, hot tub did not work, the water could not be drank as it had mud in itHoles in the walls and the drive up to the cabin was treacherousI have treid, repeatedly, to get a refund from this company without successApparently, this is a standard practice for the way they treat their customersYou would think it would just be easier to fix the problems rather than have all these issues with so many customersI do not know own why the Revdex.com HAS GIVEN THEM "A" ratingThey truly need to be investigatedI will be contacting local news outlets at this point in my effort to prevent others from making the same mistake
The virtual check in was a hassleThey were to email me location and key codewhen cabin was readyhad to call them to get because they never sent itit was in a gated committee, they were to notify the guard at the gatehad to call them yet again that took a half hourThe cabin was Paradise viewI don't think they ever washed the windows! The showers are all extremely small I mean like smaller then any RV SHOWER! They don't show those in the picturesThe tub had a soap s
m ringthe basement bedroom has the furnace in the closetyou have listen to it kick off and onAll of the coffee cups were dirty , they had orange rings around the inside rimcoffee stain in the bottom and coffee drips down the side!oh and seriously one roll of toilet paper ! I specifically asked if the cabin had WiFi! It did not when I called to complainoh sorry the lady that booked you doesn't work here anymore.....and the cabin has borebee (carpenter bee) problem that cabin is going to be a pile of sawdust!
Was told times accessible by motorcoach Was not refused to find another cabin or issue refund Stayed elsewhere
On at least three occassions (have emails) asked if cabin was accessible by motor coach Told no problem at all Paid *** deposit a year ago Paid *** balance upon arrival Went to cabin with teens and motor coach Cabin way back and not at all accessible by motor coach Went back to office....staff not helpful...said no refund Refused to find us another cabin We never stayed in cabin Called to talk to management no luck Called again on Monday (one week from tomorrow)...no luck either Disputing charges with my credit card Having the church (who paid the *** deposit) dispute those charges The refund policy indicates if the cabin is not accessible (due to weather) no refund...I understand that The weather was fine That was not the issue The reason was rented the cabin was assurance a motorcoach could approach Was not the case Have us
We rented a cabin November X-XX XXXX and was put in a cabin with no running water the entire weekendWe ask repeatedly for a call from the manger
This was the worse experience I have had in the Smokies in yearsWe were put in a cabin with no running water for daysWe could not check in until after 4:on Thursday I started dinner and found no waterI had to throw our food out because as I said had started itI called to make the office aware we had no waterWe left to go get dinner and still no waterNext morning I called back to the office to let them no again we had no water they said that maintenance was on the wayAlso when I checked in I had to give my license to the lady at the deskhours later I needed to show my license couldn't find themYou would think with the advertisements of luxury cabins , a more high standard company would say oh I kept Mrs*** license let me call herBut I had to call themShould have been a red flag.The next day Friday our