Hello my name is *** and I'm writing because on *** I made reservation at Cabins of The Smokey Mountains for *** & ***I guess somehow I didn't see the check in time for the cabin I reserve which will be 4:pm I just assume around noon, I notice the time the cabin can be occupied through a confirmation email*** will be my *** Birthday and I do not want to wait until 4:in the afternoon for my birthday to startI call the 186634SMOKY on *** to try and explain my situation to a customer service rep of course they could care less and denied me of trying to cancel and get a refund in the amount of $***.I have never experience anything like this where you are not given at least hours to change your mind Customer service said they could cancel the reservation but the money I deposit which was the $*** will go in to escrow and it can remain there for yearsI can not afford for my money to be tied up in escrow my birthd
I emailed twice but got no responseI also sent a message without a responseFinally, I filled out then a survey with no response, so I'm finally opening this up to the Revdex.comBelow is a recap of the email sent with details on the issues experienceIn all, a total of $ was paid for this cabin
At about 5:30, we made our way to the cabins to get checked inTo my surprise, at 6:20PM, the cabins were not readyIn fact, I was shocked to hear that, the four families in front of me also didn't have cabins that were ready
I expressed my frustrations to the ladies at the front deskI wanted to mention that the level of genuine care and concern as well as empathy was grossly lackingSeptember simply stared blankly and said 'it's always like this'
ISSUES
Cleanliness:
- There was trash throughout the house, under the beds, and candy wrappers in the closets as well as behind and under the end tables and night stands
- There were clothes left from a pr
Cabin promises amenities than can't be usedWhen I complained and demanded a refund, they agreed and now refuse
We made a five night reservation at ***, a cabin that boasts of its hot tub, jacuzzi tub, and indoor poolWhen we arrived, we noticed the waterfall feature in the pool was falling apartThe tile is no longer attached to the wall, and could be a breeding ground for bacteria in the warm waterSo we tried to use the tub, and there wasn't even enough hot water for the tub to be 1/fullWhich mean that we now couldn't showerSo we tried to turn the hot tub on to see if it worked, and half the jets were not functionalWhen we called, we were told that we could be refunded if the problems could not be fixedMaintenance said the hot tub wasn't even close to the right size for that cabinHe said the tiles were attached improperly and would need to be redone entirelyAnd he said the hot tub pump is going out and needs to be servicedHe cranked the water heater
I booked a cabin with Cabins of the Smokey mountains At 430am I was awaken by a stinging sensation on my hands and arms to discover myself and husband had several bug bites We pulled back the covers and seen several small bugs and a blood smear at the head of the bed We immediately called the front desk to reportAt 6am the maintenance man arrived to "inspect" the cabin He did not do a thorough inspection we stood by to watch In fact, he told us his wife had sent him images of beg bugs and he was using that to attempt to identify them as he showed us his phone We packed up our children and left We slept in front of the check in office until they arrived at 9am They refused to give us a FULL refund the lady stated it was against the law and could refund us our cleaning fees since the maintenance person said the bed was not cleaned properlyWe had to throw away over $ in groceries among other fees for laundry and the possibility of carrying these into our home
We hav
We were charged an additional fee when we rented the *** from Cabins of the Smoky Mountains in order to supplement cost for premium service
According to the advertising we were charged an additional $*** "We offer cabins with the highest standards of quality and excellenceAs such, Guests are charged various fees in order to supplement cost in providing extra care and premium serviceService Fees vary based on the cabin and time of year." When we arrived the cabin was dirty, the floors hadn't even been sweptThe kitchen had dishwasher that was broken and moldy, a microwave that was broken, inadequate cookware and dishesThe stairs to the entry had a broken step and the porch rail was rottenOne of the hot tubs was not functionalThe TV in the main floor sitting area didn't work
On the deck there were seven rocking chairs were brokenThe bathrooms had moldy grout and infested with insectsThis doesn't sound like anything I should have paid a premium for Whe
First cabin had mold Second cabin an employee broke into and stole items We left early for safety
first cabin had mold Had to argue to get moved and wasted entire day of vacationSecond cabin was broken into by employee They stole items We left early for safety We want entire refund
WE STAYED AT THE CABIN ***IT IS LOCATED IN ***MY RESERVATION NUMBER IS ***THE CABIN WAS TRASHED, DIRTY,
AND BROKEN IOR MISSING ITEMS
OUR CABIN '***" WAS IN A HORRIBLE STATE!!!! OUR GUEST HAD TO WEAR SOCKS BECAUSE THE CABIN FLOOR AND CARPET WAS SO DIRTYMISSING SHOWER HEAD, MISSING TOWELS AND WASH
CLOTHS, BROKEN COUCH BACK, NO POTS AND PANS, BROKEN DOOR JAMS, MISSING CABINET DOORS
TV IN THE THEATER ROOM WAS'NT WORKING! HOT TUBS DIDN'T WORKSEVERAL MAINTNANCE CALLS LATER, STILL NOT FIXED ON DAY OF CHECK OUT
PROPERTY WAS COVERED WITH TRASH AND BEER CANS!
IT WAS VERY HUMILIATING TO BRING MY GUEST INTO THIS CABIN
CUSTOMER SERVICE NEEDS MORE TRAINING! THE MANAGER TRIED TO INSULT ME BY OFFERING **% BACK!!
AT THE END OF OUR CONVERSATION "***" HUNG UP ON MEMISS *** STATED THERE WAS NO ONE UPOVE HER TO HELP ME
NO REPLY BACK AFTER EMAIL SENT *** **
I left my shower items in a cabin following my stayI have requested to have the items shipped to me multiple times and still have not received
I had no problems with customer service before or leading up to my stay in the cabinUnfortunately, I left my shower caddy with numerous items in the cabinThe shower caddy was found by cleaning crew as confirmed by phone call conversationsOver the last week, I have spoke to numerous customer service personnel claiming my shower caddy would be shipped back to meI specified I would pay to have the items shipped and gave all of my informationI have now had to go a week without everyday shower/bathroom items that has been extremely inconvenientI demand this company send my items or reimburse me the value of items left which include glasses, contacts, razors, and others
website pictures do not match our residenceThe pictures looked years oldNo outdoor swing, no futons, Different furniture, no rugs, no art work
3night stay *** cabin, total cost $***, reservation # ***Reservation under the name ***
Not sure where to begin with this horrible experienceLet's start with advertising, what is on their website is not what our place looked like at allWe looked at website and pictures do not match our residenceThe pictures looked years oldNo outdoor swing, not single futon in the entire placeDifferent furniture, no rugs, no art work
We get in, get settled and started noticing the problems
--broken shower doors
--Ice maker not working properly
--door to fridge not secure
--They only gave us half the number of towels to number of guests
--BBQ was slanted that was placed in the ground
--Black mold in a shower
--Remotes not working for TV
--bedroom had no remote
--ceili
I am requesting the entire difference between the emailed stay confirmation totaling $*** and the amount charged $*** A delta of $***
*** emailed Reservation Confirmation
$*** less deposit of $*** = balance due $***
*** Pd Visa Deposit $***
*** Pd Visa $***
*** Refund Visa
I am requesting the balance of the over charged amount of $***
DO NOT RENT FROM THIS COMPANY!!!! If I could give it stars I wouldFirst, we were told before booking that our cabin was located IN Gatlinburg and this is why we bookedWe found out when we arrived it was in SeviervilleThe cabin was dirtyBlinds were brokenNo gas for the gas fireplaceThe biggest issue was that the kitchen light didn't workWe called and they sent maintenanceHe looked at it and said he had to get a part to fix it and never returnedWe had to cook in the darkWe had to ask for batteries because the remotes for the tv didn't have anyNo towels in one of the bathroomsThe hot tub jets didn't workThere was trash outsideAwful experienceThey should be out of business
Rented a cabin stairs collapsed with people on it
Rented cabin *** arrived to no parking due to cabin next door having a weddingI went into a bedroom was full of bugs on floor ceiling under bed linensHot tub smelled like a sewerMy brother and another person was carrying bags up the outside steps when the second flight collapsed dropping them ft to groundThey ended up in hospital that night for injuriesI called the cabin renters immediately was told nothing could be done that night come see them at 9:amWe went at am to see them and was offered choices split our group into different cabins or wait til Saturday to get into a larger cabinBy the way we could not lock up any belongings in cabin due to keypad lock on second floor deck we couldn't get to because of no stepsThey said if we took the latter choice they would fix hot tub and bug problemWe preceded to leave for the day and returned at 5:pm nothing was done not even cleaning up the stair
I am originally from East Tennessee and have stayed in a lot of cabins, but this is the worst experience I have ever hadThe check in experience was good, the staff was nice and friendlyBut that is where the good part endsI stayed in the cabin called Secret SeclusionIf you rent this cabin be prepared to not be happyI checked in this cabin Dec I paid $200+ per nightThe outside of the cabin looks ok, but once you go inside it is a huge letdownI turned the comforter on the bed back and saw a bunch of black little whatever they were all over the bed(bugs, or rat poo, I don't know) It was so disgusting I went to ***, bought a set of sheets and put them over the uncomfortable couch and slept on itThe bathtub was super old, this is nasty but it had hairs on the corner of the tub, yukI opened up the cover of the hot tub and immediately about got knocked down by body odor of whomever was in there last, I literally started gaggingHorrible experience at this cabinI disliked it so much I packed up my things after the 2nd night at 4:a.mand just slept outside in my carThis cabin was very filthy and oldI actually received a call from one of the employees asking how my stay wasI called her back and told her, she acted like she didn't even care at all, I don't even know why they bothered to callI wouldn't recommend Cabin of The Smokies to anyoneStay at your own risk
Web site showed pics and description of cabin with only step to get inside*** When we got to cabin it had steps
I called to inquire about a cabin with no stepswas recommended ***pics and description on web site showed only step Booked cabinAt check in I asked again about steps and was told it had only stepWhen we arrived at cabin it had steps and looked nothing like the pics on webThere were cabins across parking lot with step entry like pics on webI called the office and told them the problem and asked if they could move us to the step cabinsI was told those were booked and they had no where to move us with stepNo One was ever at those other cabins during our entire stay, so that was a lie Had a HORRIBLE time since my husband had a very hard time going up stepsNo lights so when we came back in the dark he almost fellThis was a misrepresentation and NO CUSTOMER SERVICE They didn't care
Absolutely terrible! The cabin was completely disgusting! The guest services were beyond terrible! The amenities of the cabin were nothing that they had stated and when u called they would say I'm so sorry we will send someone out and they NEVER did! I even went back to check in place and still no help getting anything! I stayed in a cabin for guest and was left towels, wash clothes, and no dish towels! Not to mention in a cabin where they pad locked the "fabulous hot tub" that they supposedly had! I will never reserve with them EVER again!!!
We had a reservation Dec8-11, We called on Nov30th because of the fire to cancel our reservation as we have newborns and autistic children that cannot be around that kind of smokey environmentThe gentleman that we talked to said that is was in fact really smokey at that time and we could either cancel or put our deposit into escrowWe said to cancel, he then said we would get a email in 2-daysNone came and we have been trying to get a refund every sinceEven went up there to talk to them but they would not even tell us who owned the companyThey took money out of our account without our permission and we are seeking restituton for thatWe have stayed a lot in cabins there but this is the first time using these people and will never againThey were all very rude and could not even tell us who talked to us on the phone that eveningWould never use or recommend this company
I reserved and paid for *** tickets through Cabins of the Smokies and never received them
I reserved and paid for tickets for *** on *** in the amount of $*** The *** show I reserved was for *** at 6:pm At the time of check in on *** I asked for the *** tickets and the representative said I could pick them up in the office on the morning of *** I went to the office the morning of *** and were told that they did not have my tickets - they could see where I had reserved and paid for them, but for whatever reason they did not actually make the reservation and now the show was sold out, but they could offer me tickets for the 8:pm show I told them I was not interested in the 8:pm show because I was leaving very early the next morning The representative sent me to the managers office to talk to someone named *** who offered to refund the cost of the tickets + offer **% off of my cabin stay due to the
BAD customer service, SCAMWe got charged by this company even we did not stay thereThis was when *** was on fire***
First of all we did not stay at their property as the *** was on fire a day before our trip ***
Confirmation #***
A day before when we were preparing to leave I needed address of the cabin and confirmation that we can comeSame day we found out that *** and area around is on fireGovernment officials closed the roadsSo we called them but no one picked up the call on ***We even twitted them but no replyOnly address we had was an office address which was *** addressI did the online Chat and she had no idea if we can get to the cabin and she suggested to look for some other destination
By that time, We were about to hit the roadSo we changed our plans last minuteChanged our vacation destination and ended up paying lot more than what we planned somewhere else
After all this trouble I cal
Cabin not as advertised, We re-arraigned schedules to accommodate maintenance and cleaning staffWe re-arraigned sleeping locations
Cabin had broken chairs on kitchen table, egg smeared on cabin windows and wallsLiquid and words on ceiling in basementBlinds missing in upstairs bedroom, bedroom faced gas stationMy wife and I slept on couches in the basement to keep people at the gas station from seeing into our roomNote that the gas station was on a ridge and was the same level at the top floor of the cabinPool table was covered in dirtAccess panel that covers hot water heater was loose and could have fallen on kidsA large pickup truck load of trash was outside of the cabinWe were told a cleaning crew would have removed that before check-inWe called immediately (***) to report the issues foundThey did not have another cabin to place our family, hotel rooms were bookedThe company said they would send a cleaning crew and maintenance team to review our rep
Beware! Unforgiving,people and owners! Awful, nightmarish experience! Booked nights at Lazy Dazy cabin, and my family of were very excited about the tripThen my father-in-law fell feet from a ladderUnderstanding what their "policy" said about family emergencies but foolishly hoping to appeal to the compassion of a human being, I called to cancel the reservation and a seemingly nice person told me I would only forfeit my deposit of the rooms were rebookedToday, I was told because the rooms were not rebooked 50% of the nights, I would lose the ENTIRE $I paid themIt DOES NOT EVEN GO INTO ESCROW for a future tripWhat's more, the owners of the cabin blocked several nights from being rebooked for "personal reasons." Do you get what happened? They took advantage of our family tragedy and ripped us off for $1714.93! I'm glad we didn't go because the family was called in for my father in law on one of the days we would have been on this trip and the hospital is hours awayHe is still fighting for his life as I write thisI just wanted to let everyone out there know that this is the type of service you will get if you are unfortunate enough to have a true family emergency
Hello my name is *** and I'm writing because on *** I made reservation at Cabins of The Smokey Mountains for *** & ***I guess somehow I didn't see the check in time for the cabin I reserve which will be 4:pm I just assume around noon, I notice the time the cabin can be occupied through a confirmation email*** will be my *** Birthday and I do not want to wait until 4:in the afternoon for my birthday to startI call the 186634SMOKY on *** to try and explain my situation to a customer service rep of course they could care less and denied me of trying to cancel and get a refund in the amount of $***.I have never experience anything like this where you are not given at least hours to change your mind Customer service said they could cancel the reservation but the money I deposit which was the $*** will go in to escrow and it can remain there for yearsI can not afford for my money to be tied up in escrow my birthd
I emailed twice but got no responseI also sent a message without a responseFinally, I filled out then a survey with no response, so I'm finally opening this up to the Revdex.comBelow is a recap of the email sent with details on the issues experienceIn all, a total of $ was paid for this cabin
At about 5:30, we made our way to the cabins to get checked inTo my surprise, at 6:20PM, the cabins were not readyIn fact, I was shocked to hear that, the four families in front of me also didn't have cabins that were ready
I expressed my frustrations to the ladies at the front deskI wanted to mention that the level of genuine care and concern as well as empathy was grossly lackingSeptember simply stared blankly and said 'it's always like this'
ISSUES
Cleanliness:
- There was trash throughout the house, under the beds, and candy wrappers in the closets as well as behind and under the end tables and night stands
- There were clothes left from a pr
Cabin promises amenities than can't be usedWhen I complained and demanded a refund, they agreed and now refuse
We made a five night reservation at ***, a cabin that boasts of its hot tub, jacuzzi tub, and indoor poolWhen we arrived, we noticed the waterfall feature in the pool was falling apartThe tile is no longer attached to the wall, and could be a breeding ground for bacteria in the warm waterSo we tried to use the tub, and there wasn't even enough hot water for the tub to be 1/fullWhich mean that we now couldn't showerSo we tried to turn the hot tub on to see if it worked, and half the jets were not functionalWhen we called, we were told that we could be refunded if the problems could not be fixedMaintenance said the hot tub wasn't even close to the right size for that cabinHe said the tiles were attached improperly and would need to be redone entirelyAnd he said the hot tub pump is going out and needs to be servicedHe cranked the water heater
I booked a cabin with Cabins of the Smokey mountains At 430am I was awaken by a stinging sensation on my hands and arms to discover myself and husband had several bug bites We pulled back the covers and seen several small bugs and a blood smear at the head of the bed We immediately called the front desk to reportAt 6am the maintenance man arrived to "inspect" the cabin He did not do a thorough inspection we stood by to watch In fact, he told us his wife had sent him images of beg bugs and he was using that to attempt to identify them as he showed us his phone We packed up our children and left We slept in front of the check in office until they arrived at 9am They refused to give us a FULL refund the lady stated it was against the law and could refund us our cleaning fees since the maintenance person said the bed was not cleaned properlyWe had to throw away over $ in groceries among other fees for laundry and the possibility of carrying these into our home
We hav
We were charged an additional fee when we rented the *** from Cabins of the Smoky Mountains in order to supplement cost for premium service
According to the advertising we were charged an additional $*** "We offer cabins with the highest standards of quality and excellenceAs such, Guests are charged various fees in order to supplement cost in providing extra care and premium serviceService Fees vary based on the cabin and time of year." When we arrived the cabin was dirty, the floors hadn't even been sweptThe kitchen had dishwasher that was broken and moldy, a microwave that was broken, inadequate cookware and dishesThe stairs to the entry had a broken step and the porch rail was rottenOne of the hot tubs was not functionalThe TV in the main floor sitting area didn't work
On the deck there were seven rocking chairs were brokenThe bathrooms had moldy grout and infested with insectsThis doesn't sound like anything I should have paid a premium for Whe
First cabin had mold Second cabin an employee broke into and stole items We left early for safety
first cabin had mold Had to argue to get moved and wasted entire day of vacationSecond cabin was broken into by employee They stole items We left early for safety We want entire refund
WE STAYED AT THE CABIN ***IT IS LOCATED IN ***MY RESERVATION NUMBER IS ***THE CABIN WAS TRASHED, DIRTY,
AND BROKEN IOR MISSING ITEMS
OUR CABIN '***" WAS IN A HORRIBLE STATE!!!! OUR GUEST HAD TO WEAR SOCKS BECAUSE THE CABIN FLOOR AND CARPET WAS SO DIRTYMISSING SHOWER HEAD, MISSING TOWELS AND WASH
CLOTHS, BROKEN COUCH BACK, NO POTS AND PANS, BROKEN DOOR JAMS, MISSING CABINET DOORS
TV IN THE THEATER ROOM WAS'NT WORKING! HOT TUBS DIDN'T WORKSEVERAL MAINTNANCE CALLS LATER, STILL NOT FIXED ON DAY OF CHECK OUT
PROPERTY WAS COVERED WITH TRASH AND BEER CANS!
IT WAS VERY HUMILIATING TO BRING MY GUEST INTO THIS CABIN
CUSTOMER SERVICE NEEDS MORE TRAINING! THE MANAGER TRIED TO INSULT ME BY OFFERING **% BACK!!
AT THE END OF OUR CONVERSATION "***" HUNG UP ON MEMISS *** STATED THERE WAS NO ONE UPOVE HER TO HELP ME
NO REPLY BACK AFTER EMAIL SENT *** **
I left my shower items in a cabin following my stayI have requested to have the items shipped to me multiple times and still have not received
I had no problems with customer service before or leading up to my stay in the cabinUnfortunately, I left my shower caddy with numerous items in the cabinThe shower caddy was found by cleaning crew as confirmed by phone call conversationsOver the last week, I have spoke to numerous customer service personnel claiming my shower caddy would be shipped back to meI specified I would pay to have the items shipped and gave all of my informationI have now had to go a week without everyday shower/bathroom items that has been extremely inconvenientI demand this company send my items or reimburse me the value of items left which include glasses, contacts, razors, and others
website pictures do not match our residenceThe pictures looked years oldNo outdoor swing, no futons, Different furniture, no rugs, no art work
3night stay *** cabin, total cost $***, reservation # ***Reservation under the name ***
Not sure where to begin with this horrible experienceLet's start with advertising, what is on their website is not what our place looked like at allWe looked at website and pictures do not match our residenceThe pictures looked years oldNo outdoor swing, not single futon in the entire placeDifferent furniture, no rugs, no art work
We get in, get settled and started noticing the problems
--broken shower doors
--Ice maker not working properly
--door to fridge not secure
--They only gave us half the number of towels to number of guests
--BBQ was slanted that was placed in the ground
--Black mold in a shower
--Remotes not working for TV
--bedroom had no remote
--ceili
I am requesting the entire difference between the emailed stay confirmation totaling $*** and the amount charged $*** A delta of $***
*** emailed Reservation Confirmation
$*** less deposit of $*** = balance due $***
*** Pd Visa Deposit $***
*** Pd Visa $***
*** Refund Visa
I am requesting the balance of the over charged amount of $***
DO NOT RENT FROM THIS COMPANY!!!! If I could give it stars I wouldFirst, we were told before booking that our cabin was located IN Gatlinburg and this is why we bookedWe found out when we arrived it was in SeviervilleThe cabin was dirtyBlinds were brokenNo gas for the gas fireplaceThe biggest issue was that the kitchen light didn't workWe called and they sent maintenanceHe looked at it and said he had to get a part to fix it and never returnedWe had to cook in the darkWe had to ask for batteries because the remotes for the tv didn't have anyNo towels in one of the bathroomsThe hot tub jets didn't workThere was trash outsideAwful experienceThey should be out of business
Rented a cabin stairs collapsed with people on it
Rented cabin *** arrived to no parking due to cabin next door having a weddingI went into a bedroom was full of bugs on floor ceiling under bed linensHot tub smelled like a sewerMy brother and another person was carrying bags up the outside steps when the second flight collapsed dropping them ft to groundThey ended up in hospital that night for injuriesI called the cabin renters immediately was told nothing could be done that night come see them at 9:amWe went at am to see them and was offered choices split our group into different cabins or wait til Saturday to get into a larger cabinBy the way we could not lock up any belongings in cabin due to keypad lock on second floor deck we couldn't get to because of no stepsThey said if we took the latter choice they would fix hot tub and bug problemWe preceded to leave for the day and returned at 5:pm nothing was done not even cleaning up the stair
I am originally from East Tennessee and have stayed in a lot of cabins, but this is the worst experience I have ever hadThe check in experience was good, the staff was nice and friendlyBut that is where the good part endsI stayed in the cabin called Secret SeclusionIf you rent this cabin be prepared to not be happyI checked in this cabin Dec I paid $200+ per nightThe outside of the cabin looks ok, but once you go inside it is a huge letdownI turned the comforter on the bed back and saw a bunch of black little whatever they were all over the bed(bugs, or rat poo, I don't know) It was so disgusting I went to ***, bought a set of sheets and put them over the uncomfortable couch and slept on itThe bathtub was super old, this is nasty but it had hairs on the corner of the tub, yukI opened up the cover of the hot tub and immediately about got knocked down by body odor of whomever was in there last, I literally started gaggingHorrible experience at this cabinI disliked it so much I packed up my things after the 2nd night at 4:a.mand just slept outside in my carThis cabin was very filthy and oldI actually received a call from one of the employees asking how my stay wasI called her back and told her, she acted like she didn't even care at all, I don't even know why they bothered to callI wouldn't recommend Cabin of The Smokies to anyoneStay at your own risk
Web site showed pics and description of cabin with only step to get inside*** When we got to cabin it had steps
I called to inquire about a cabin with no stepswas recommended ***pics and description on web site showed only step Booked cabinAt check in I asked again about steps and was told it had only stepWhen we arrived at cabin it had steps and looked nothing like the pics on webThere were cabins across parking lot with step entry like pics on webI called the office and told them the problem and asked if they could move us to the step cabinsI was told those were booked and they had no where to move us with stepNo One was ever at those other cabins during our entire stay, so that was a lie Had a HORRIBLE time since my husband had a very hard time going up stepsNo lights so when we came back in the dark he almost fellThis was a misrepresentation and NO CUSTOMER SERVICE They didn't care
Absolutely terrible! The cabin was completely disgusting! The guest services were beyond terrible! The amenities of the cabin were nothing that they had stated and when u called they would say I'm so sorry we will send someone out and they NEVER did! I even went back to check in place and still no help getting anything! I stayed in a cabin for guest and was left towels, wash clothes, and no dish towels! Not to mention in a cabin where they pad locked the "fabulous hot tub" that they supposedly had! I will never reserve with them EVER again!!!
We had a reservation Dec8-11, We called on Nov30th because of the fire to cancel our reservation as we have newborns and autistic children that cannot be around that kind of smokey environmentThe gentleman that we talked to said that is was in fact really smokey at that time and we could either cancel or put our deposit into escrowWe said to cancel, he then said we would get a email in 2-daysNone came and we have been trying to get a refund every sinceEven went up there to talk to them but they would not even tell us who owned the companyThey took money out of our account without our permission and we are seeking restituton for thatWe have stayed a lot in cabins there but this is the first time using these people and will never againThey were all very rude and could not even tell us who talked to us on the phone that eveningWould never use or recommend this company
I reserved and paid for *** tickets through Cabins of the Smokies and never received them
I reserved and paid for tickets for *** on *** in the amount of $*** The *** show I reserved was for *** at 6:pm At the time of check in on *** I asked for the *** tickets and the representative said I could pick them up in the office on the morning of *** I went to the office the morning of *** and were told that they did not have my tickets - they could see where I had reserved and paid for them, but for whatever reason they did not actually make the reservation and now the show was sold out, but they could offer me tickets for the 8:pm show I told them I was not interested in the 8:pm show because I was leaving very early the next morning The representative sent me to the managers office to talk to someone named *** who offered to refund the cost of the tickets + offer **% off of my cabin stay due to the
BAD customer service, SCAMWe got charged by this company even we did not stay thereThis was when *** was on fire***
First of all we did not stay at their property as the *** was on fire a day before our trip ***
Confirmation #***
A day before when we were preparing to leave I needed address of the cabin and confirmation that we can comeSame day we found out that *** and area around is on fireGovernment officials closed the roadsSo we called them but no one picked up the call on ***We even twitted them but no replyOnly address we had was an office address which was *** addressI did the online Chat and she had no idea if we can get to the cabin and she suggested to look for some other destination
By that time, We were about to hit the roadSo we changed our plans last minuteChanged our vacation destination and ended up paying lot more than what we planned somewhere else
After all this trouble I cal
Cabin not as advertised, We re-arraigned schedules to accommodate maintenance and cleaning staffWe re-arraigned sleeping locations
Cabin had broken chairs on kitchen table, egg smeared on cabin windows and wallsLiquid and words on ceiling in basementBlinds missing in upstairs bedroom, bedroom faced gas stationMy wife and I slept on couches in the basement to keep people at the gas station from seeing into our roomNote that the gas station was on a ridge and was the same level at the top floor of the cabinPool table was covered in dirtAccess panel that covers hot water heater was loose and could have fallen on kidsA large pickup truck load of trash was outside of the cabinWe were told a cleaning crew would have removed that before check-inWe called immediately (***) to report the issues foundThey did not have another cabin to place our family, hotel rooms were bookedThe company said they would send a cleaning crew and maintenance team to review our rep
Beware! Unforgiving,people and owners! Awful, nightmarish experience! Booked nights at Lazy Dazy cabin, and my family of were very excited about the tripThen my father-in-law fell feet from a ladderUnderstanding what their "policy" said about family emergencies but foolishly hoping to appeal to the compassion of a human being, I called to cancel the reservation and a seemingly nice person told me I would only forfeit my deposit of the rooms were rebookedToday, I was told because the rooms were not rebooked 50% of the nights, I would lose the ENTIRE $I paid themIt DOES NOT EVEN GO INTO ESCROW for a future tripWhat's more, the owners of the cabin blocked several nights from being rebooked for "personal reasons." Do you get what happened? They took advantage of our family tragedy and ripped us off for $1714.93! I'm glad we didn't go because the family was called in for my father in law on one of the days we would have been on this trip and the hospital is hours awayHe is still fighting for his life as I write thisI just wanted to let everyone out there know that this is the type of service you will get if you are unfortunate enough to have a true family emergency