If there was the option to give a zero star rating, I would.I've never seen worse customer service in my life.My family rented the "Lazy Days" cabin & directions were emailed that sent my parents to "Lazy Dazy".The key code they were given let them in (we learned that all the cabins had the same entry code...completely unsafe) and they were there for a few hours before someone from the company let them know they were in the wrong one.They had sent the family that rented "Lazy Dazy" to our original (much larger, much nicer) cabin.The assistant manager went to talk to them but returned only to tell us that the family had put kids in the bed & refused to move.Our options were to either go to the other cabin or call the police & have them drag the family out.It was already 9:pm so we opted for the other cabin & were promised the family would be out by am, the cabin would be ready by 12:30, we would not owe anything for that night, would be given an extra night to make up for it, & a discount on the night we would have the correct cabin.We went into the office at 10:the next morning to check on the progress & nobody knew what we were talking about.They checked the notes in the computer & the situation was only partially explained.There was no record of the compensation we had been promised or the 12:guarantee.The assistant manager from the previous night is the one that made these promises & also gave us his cell phone number since he would not be in the office the next day.We called multiple times with no answer & for some reason, nobody had the authority to do anything for us without talking to him even though he was not the manager.We talked to a female that was helpful (Austria) and empathetic to our situation and we explained that if this was going to take all day then we would prefer to just have a refund and we would check into a hotel.She said that would be fine.Received a call a few hours later offering us a discount for the night we would be staying, still unsure what time the cabin would be ready, and no word of the promise of the next day (which was important because checkout is at am so we didn't trust finding something out the following day).I told them to talk to the manager from the night before to get confirmation on what he promised & get back to me.Fast forward a few more hours...nothing.By now, its after 3:so we decided to go back to the office to check on the status of our cabin.We had to explain the situation all over again & someone from earlier in the morning that just overheard the conversation starts butting in saying that we agreed to finding out what our compensation would be upon checkout.Who in their right mind would agree to finding out what they were going to pay & when they had to be out as they are checking out?!Then the worst of them all, Samantha, walks out of her office.She already has an attitude and slams a paper on the desk & says that our cabin is ready and gave us the key code.Glancing down at the paper, we quickly notice that it was the wrong cabin again.We point it out, she clearly feels dumb, & her attitude gets worse.She prints out the correct cabin info (with the same key code as the other one) & slams it down.We are still just trying to figure out what our compensation will be.My mom states that my dad has cancer & isn't feeling well & she is frustrated that we have had to drag him around in the heat all day because we have no room to take him to.Samantha is offended that we mentioned cancer bc her mother has cancer and starts yelling that we "threw cancer in her face".I was seriously shocked by her reaction and lack of empathy.We ask for a refund but are told we can't have it even though earlier we were told it would be fineShe slams her office door.We decide to go to the cabin and the guy from the previous night called and told us that the original compensation would stand.Called the next day and it still wasn't clear in the computer...seriously.Finally got it right and the refund but the weekend was ruined, the cabin was hot and the hot tub was broken
Cabin rental agency with terrible customer serviceKnowingly placed us in a cabin with broken dishwasher that was dirtyRefused to send repairman
The day before we were to check into our cabin, I received an email stating the HVAC and jacuzzi were broken and someone would probably repair them while we were thereI immediately called in and told the company I could not bring my family to a cabin with broken HVAC in degree tempsAfter being placed on hold multiple times, and after minutes a young girl who had no clue what was going on told me the repairs had been made to the cabinI asked her how this was possible because I received the email minutes before I called in and she again told me the cabin had been repairedThis was around 8:15am on ***Around 4pm I called back to the company to verify this because and was given a completely different storyI was now told that I had been moved to a different cabin called *** that morning and the young girl had f
Beware! Unforgiving,people and owners! Awful, nightmarish experience! Booked nights at Lazy Dazy cabin, and my family of were very excited about the tripThen my father-in-law fell feet from a ladderUnderstanding what their "policy" said about family emergencies but foolishly hoping to appeal to the compassion of a human being, I called to cancel the reservation and a seemingly nice person told me I would only forfeit my deposit of the rooms were rebookedToday, I was told because the rooms were not rebooked 50% of the nights, I would lose the ENTIRE $I paid themIt DOES NOT EVEN GO INTO ESCROW for a future tripWhat's more, the owners of the cabin blocked several nights from being rebooked for "personal reasons." Do you get what happened? They took advantage of our family tragedy and ripped us off for $1714.93! I'm glad we didn't go because the family was called in for my father in law on one of the days we would have been on this trip and the hospital is hours awayHe is still fighting for his life as I write thisI just wanted to let everyone out there know that this is the type of service you will get if you are unfortunate enough to have a true family emergency
Worst customer service, SCAM We had a reservation for one of the cabinA day before Gatlinburg got on fireI tried calling them and tried to reach them on twitter but there was no replyThere is not cabin address in the confirmation email or online, I have the proof of thisWe had to shuffle our plan and go somewhere else
I came back from my OKAY vacation somewhere else and I called them to get refund as they charged me the full amount Called them and got very rude replyVery very bad customer service and they are trying to accuse me as in why did I not come with no address of cabinTheir office address is in Gatlinburg so exactly how would you come?
human being would not drive to the burning city when they are asked to stay away from government officials
I really hope some good lawyers are reading this and really punish these scammers
I am opening credit card disputeI know there are many more of us there
Made a night reservation months before the dateOne week before the date received an email stating nights minimumNo refund
Me and my friends made a night reservation for one of the cabins in a peak season months before the eventSystem allowed us to select nights and successfully complete the reservationweek before the arrival I received an email stating that nights is the minimum and that I can cancel or extendI tried canceling but due to the fact that event was less than month ahead I did not receive a refundBasically lost the money and all the plansAbsolutely disgusting service
Very poor customer serviceWe had a problem when we checked in as they told us our cabin was off site which is not what we asked for but we still were willing to try itAfter driving there we could not find the cabinTo be fair it was at night but still there was nothing with the address they gave us, noting with the name of the cabin or the resort nameAt least nothing we could see from the roadThe one lane road going to the location was very unsafe with branches and debris along with one side being a cliff with no gaurd railingThe driveways were either straight up or straight down so we were not going up and down them in the middle of the night to try to find the address so after searching up and down we called and all she could say was noone has ever had a problem finding itSo we drove back to the offices which was also a disasterThe guy could not even find it on Google maps but he also said he had no authority to move usWe asked to speak to manager which was useless as she kept walking in and out of her office passed usWe asked if she was manager but he kept saying no but after almost hours she came to us and said she wasShe was very unprofessional and just kept saying the sighs were up and that we should have found it After being there a that time waiting and hearing all the other complaint while sitting there We were just done with everything and asked for a refund which was told noWe said to keep the deposit but we wanted back the $we just paid a few hours ago and she said no that we owed that wether we stayed or notHorrible experienceI left in tears, my other half was so upset as this was supposed to be a romantic vacationAfter driving hours to get there and being totally disrespected we ended up driving to a local hotel to stay the night and to leave Tennessee completely the next morning as the entire vacation was ruinedWe never even got to see the cabinWe got taken for almost $so writing this review to hopefully prevent someone else from getting taken
Remember not all cabins are on sitePlease before paying your final payment ask to check out the cabin inside and out because there are NO REFUNDS
Worst experience in the Smokey's for the past years of visiting
When we got there we went in to check everything out most of the house has hardwood floors thank the Lord the carpet in the bedrooms were beyond any filth you can imagine Also there were suppose to be TV's which I double checked well there were and only worked This is a pet friendly cabin/house and the backs of doors were scratched up pretty bad so I called N she said she would take care of the tv's and asked If I wanted someone to come shampoo the carpets I told her no but to make sure it was noted that MY dogs did not do this, I didn't even want my dogs on those carpets Wasn't long we got unloaded put all our food in the fridge only to find it wasn't cooling so I called her back, she put a HIGH Priority on it and would send someone out, also I told her there was no stopper to be found for the downstairs bathtub and with ALL the closets it that house there was NOT one hanger in any of them, she told me
We were delayed hours getting into our cabin because the front desk clerk failed to check us in properlyOur cabin did not have the Wifi advertised because the owner failed to pay the bill (we were told by office staff)Lastly, we when called and asked for bath towels, they stopped by when we were gone and left us kitchen rags This company was very unprofessional and unorganizedWe will never rent through this company again
***: This cabin was a complete disaster upon arrivalThe advertisement is fraudulent and should be taken down until brought up to par
Upon arrrival myself and my family were notified that we were not able to use the outside grill which we understood due to this was not the fault of the Cabins of the Smoky MountainsI asked for them to let me speak with a manager but no one was available to speak withWhen we got to the cabin it was filthy! The master bathroom toilet had waste in it and would not flush throughout the entire tripThe floor had hair in it and the mirror on the wall was hanging half on the wallThe tub was filthyThe jacuzzi was falling apartThe balcony is loose and a hazardNone of this place was worth the money that you paid to stay in it two daysI have stayed in *** before but never in *** or with this companyI warn everyone that is looking for just a decent place to stayThis is definitely not the placeThis place is filt
Someone broke into our cabinMade several requests but the office didn't change the code and the management did not even call back putting us at risk
Stayed at the *** resort in the "***" Cabin from *** through ***The Cabin number was **
The business demonstrated no regard for our safety and put us in harms way on purpose by not changing our entry code that was compromised
Someone broke into our cabin around 2:am in the morning and when confronted, claimed that the office gave them the codeThe office claimed that they did not provide anyone with our cabin code hence this was an actual break inThe first night the operator told me that someone will be there in hour to change the code and I stayed up waiting till 5:am next morning (- hours) but no one showed upNext day called a couple of times and discovered that the code had still not been changed and when requested to speak to a manager I was told that the manager refused to t
We stayed there for nine days Beautiful view but no decent rocking chairs to set and enjoy it Hottest days of the summer and their A/C didn't work, the 'coolest' the cabin was for the first four days was The beds and furniture are worn and, for the price, they wanted you to furnish everything from dishwashing soap to trash bags!! Customer service was awful and they never seemed in a rush to resolve anything We will never, ever stay there again (and that's sad because we go to that area often)
The cabin was found to be unfit and unsanitary and the company refused to refund my money so I could go to a hotel and not be out additional money
The cabin was not "ready" for us at check in time We were notified later when it was ready We were already out and about so it was later in the evening when we got to the cabin to inspect it We found the bathroom to have mold growing on the walls, bathrub, shower curtainThe sheets were dirty She tv will not change channels The floors were not vacuumed There was dust hanging from he ceiling The air vents had not been changed or cleaned in who knows when It was over an hour before they would even come assess the situationThey refused to issue a refund I advised them I took pictures and would be turning it into the health Dept and would post online reviews and with Revdex.com as they are ruining people's getaways with cabins in this shape and charging $*** for two nightsWhen it's to filthy to stay there
This was a truly awful experience The hot tub never worked, toilet backed up, cabin dirty, security outside light did not work, etcDo not waste your money!!
This is the most ridiculous company I have ever done business withI recommend you do not rent from Cabins of the Smokey Mountains They state they are luxury cabins, to me this is truly advertisingRunning Bear cabin was nothing like the pictures representedThe Cabin was filthy and run down without the amenities that we paid forNo working theater room, hot tub, or fire pitAlso, the video game that was listed was not presentI actually peeled the bedspreads off because I didn't feel comfortable with my children touching themMost everything was dirty and run downThe only thing that was true to the advertising of this facility was the viewToo bad that there was trash among the beautiful landscape and music thumping down hill to ruin that as wellAs we voiced our concerns to the management representatives we were treated rudely, mislead, and personally beratedThe manager actually said that she would be satisfied with our situation if she were the paying customer and implied that we were ingrates for not accepting a percent discount to deal with itWhen given the option to "give all our money back if we leave now" we chose to pack up and goHowever, we were charged approx$for cleaning fees/taxes associated with the hours we spent thereI hope this review will keep other potential customers from participating in this bait and switch scamThis Cabin left a lasting impression on my family, but not one of luxury
I stayed in the *** cabin from *** Several amenities were not working
When we arrived at the office in *** we waited for minutes to be checked in and were never even acknowledged The agent checking us in was "grumpy" and told us that she had been on the night shift and today should have been her day off, but was told that she had to work today instead I then asked her about coupons for local attractions that I was told we would get when I booked She said that if we were eligible to receive them they would be in our cabin They were not Upon arrival to our cabin, we were ready to relax and watch TV We were not able to get the cable to work in the living room or bedroom, so we called the office and were told that they would send maintenance out to fix it We went ahead and unpacked and the third dresser drawer was apparently broken and fell out onto my husband's foot causing a bruise We then decided to go out for dinner instea
Upon arrival to cabin, the cabin was not clean
My family checked into Appalachian High on Monday, January 15th Upon arrival to our cabin we found dirty underwear hanging in the blinds, spaghetti noodles in the sink, a sticky red substance on the face of the kithen cabinets, and dirty floors We were told somebody would be there by midnight to handle our issues My husband and I stayed up until 1amnobody ever showed up We called the customer service desk again that morning and was told somebody would be by before that afternoon...again nothing! We called for a third time that evening and were told road conditions were qiestionable I ended up cleaning the sink, floors and dishes myself If we had not been snowed in and could pass ** the mountain we would have left The customer service desk was zero help and made us feel like we were bothering them I personally paid a cleaning fee and good money to stay in *** Cabinand should have gotten a clean cabin wi
The only memories I will have when it comes to my stay at the Mountain Memories Lodge is a TERRIBLE memory of my stayThe cabin was definitely not as advertisedThere were numerous pictures of the tvs on the website and even boasted of a tv in every roomThat's great except for the cable doesn't work so all those tvs are basically wall artNot having cable was too bad until you realize that this cabin doesnt even come with WIFII mean it's 2017, *** has WIFIThe problem is that because neither are these listed on the website, then it's technically not advertisement but modern amenities? On top of this, trying to make the best of the situation, I was going to spend some time in the hot tub until I discovered it was green with a couple of band-aids floating in it!!! Ok well Atleast I can have a nice cup of coffee using the coffee machine right? Wrong!!! Just opening the top of the coffee maker you are hot with a nice pungent, sewerage smellAll in all, this cabin is a RIP OFF and if I was Cabins by the Smokies, I would be embarrassed to have the cabin associated with my companyThe cabin was so bad that I actually checked out the morning after checking in the night before and went a stayed somewhere else in Pigeon Forge
I specifically requested a mountain scenic view in a secluded areaI Payed a reservation feeWe had a party of adults, and kids traveling for hoursUpon arriving and doing a check inn at the office we come to find out that the cabin we booked was not available due to the owner pulling it off their siteWe where directed to and given a cabinI payed the amount of $ for our next cabin at the pigeon forge office When we arrived we come to find out that this cabin was booked under a different name We asked for a cabin in the mountains and they stated that everything was booked out and we had the cabin that had a tree view with it facing a main roadWe arrived at 3pm and where told that the cabin was not ready for us due to it being cleanedWe where told to wait until 4pm and they would send us a code through my email to get in into the cabinWe waited for an hour beside the front door of the cabin until the cleaning crew was done cleaningOur children where tired, we wh
Due to the disaster in the pigeon forge and gatlinburg areas, the company is unable to guarantee that I'll have a cabin that was reseved
I have been emailing the company due to the inability to use telephones in that areaDue to the major distasteful that is happening as we speak, the company said they weren't even sure how many cabins were lostDue to their cancellation policy, they are saying that I will be responsible for the full stay amountThis company doesn't even know if my family has somewhere to stayHow can they justify this? Why would any company want to put their visitors' safety at riskAlso, the air pollution from the aftermath is going to be awfulThat is putting their guests and families health at riskI personally took time from work to spend the weekend with my family to have a family Christmas in that communityAlso, my reservation is for *** They are saying they need a few days before they can help meCheck in is after 4pmThis basically
Cabin was not as described, moved to new cabin with ussues, customer service lied
First vacation in yearsBROUGHT senior mom with disabilities
*** promised a refund by ***...on phone and email and haven't received(***) She wanted us to take down our online reviews and advice onlineSAID IT WAS HURTING BUSINESS
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We (family of 5) booked at stay at "***" for *** in ***e through Cabins of the Smoky Mountains in ***.(***.)
Huge drive up the hill to get to cabinHAd to do a point turn in and out
Bugs
STAINS on master sheets
No sheet set on kids room beds
HOT tub has no power to it - not working
Recently painted or about to? THings a mess in laundry room
PROPANE tank fencing down on ground
FLAG pole about to break
Front gutter - about feet- fell down
MASTER bed broken and leaning
eyelashes left on master dresses
BUBBLE gum suck on wall
If there was the option to give a zero star rating, I would.I've never seen worse customer service in my life.My family rented the "Lazy Days" cabin & directions were emailed that sent my parents to "Lazy Dazy".The key code they were given let them in (we learned that all the cabins had the same entry code...completely unsafe) and they were there for a few hours before someone from the company let them know they were in the wrong one.They had sent the family that rented "Lazy Dazy" to our original (much larger, much nicer) cabin.The assistant manager went to talk to them but returned only to tell us that the family had put kids in the bed & refused to move.Our options were to either go to the other cabin or call the police & have them drag the family out.It was already 9:pm so we opted for the other cabin & were promised the family would be out by am, the cabin would be ready by 12:30, we would not owe anything for that night, would be given an extra night to make up for it, & a discount on the night we would have the correct cabin.We went into the office at 10:the next morning to check on the progress & nobody knew what we were talking about.They checked the notes in the computer & the situation was only partially explained.There was no record of the compensation we had been promised or the 12:guarantee.The assistant manager from the previous night is the one that made these promises & also gave us his cell phone number since he would not be in the office the next day.We called multiple times with no answer & for some reason, nobody had the authority to do anything for us without talking to him even though he was not the manager.We talked to a female that was helpful (Austria) and empathetic to our situation and we explained that if this was going to take all day then we would prefer to just have a refund and we would check into a hotel.She said that would be fine.Received a call a few hours later offering us a discount for the night we would be staying, still unsure what time the cabin would be ready, and no word of the promise of the next day (which was important because checkout is at am so we didn't trust finding something out the following day).I told them to talk to the manager from the night before to get confirmation on what he promised & get back to me.Fast forward a few more hours...nothing.By now, its after 3:so we decided to go back to the office to check on the status of our cabin.We had to explain the situation all over again & someone from earlier in the morning that just overheard the conversation starts butting in saying that we agreed to finding out what our compensation would be upon checkout.Who in their right mind would agree to finding out what they were going to pay & when they had to be out as they are checking out?!Then the worst of them all, Samantha, walks out of her office.She already has an attitude and slams a paper on the desk & says that our cabin is ready and gave us the key code.Glancing down at the paper, we quickly notice that it was the wrong cabin again.We point it out, she clearly feels dumb, & her attitude gets worse.She prints out the correct cabin info (with the same key code as the other one) & slams it down.We are still just trying to figure out what our compensation will be.My mom states that my dad has cancer & isn't feeling well & she is frustrated that we have had to drag him around in the heat all day because we have no room to take him to.Samantha is offended that we mentioned cancer bc her mother has cancer and starts yelling that we "threw cancer in her face".I was seriously shocked by her reaction and lack of empathy.We ask for a refund but are told we can't have it even though earlier we were told it would be fineShe slams her office door.We decide to go to the cabin and the guy from the previous night called and told us that the original compensation would stand.Called the next day and it still wasn't clear in the computer...seriously.Finally got it right and the refund but the weekend was ruined, the cabin was hot and the hot tub was broken
Cabin rental agency with terrible customer serviceKnowingly placed us in a cabin with broken dishwasher that was dirtyRefused to send repairman
The day before we were to check into our cabin, I received an email stating the HVAC and jacuzzi were broken and someone would probably repair them while we were thereI immediately called in and told the company I could not bring my family to a cabin with broken HVAC in degree tempsAfter being placed on hold multiple times, and after minutes a young girl who had no clue what was going on told me the repairs had been made to the cabinI asked her how this was possible because I received the email minutes before I called in and she again told me the cabin had been repairedThis was around 8:15am on ***Around 4pm I called back to the company to verify this because and was given a completely different storyI was now told that I had been moved to a different cabin called *** that morning and the young girl had f
Beware! Unforgiving,people and owners! Awful, nightmarish experience! Booked nights at Lazy Dazy cabin, and my family of were very excited about the tripThen my father-in-law fell feet from a ladderUnderstanding what their "policy" said about family emergencies but foolishly hoping to appeal to the compassion of a human being, I called to cancel the reservation and a seemingly nice person told me I would only forfeit my deposit of the rooms were rebookedToday, I was told because the rooms were not rebooked 50% of the nights, I would lose the ENTIRE $I paid themIt DOES NOT EVEN GO INTO ESCROW for a future tripWhat's more, the owners of the cabin blocked several nights from being rebooked for "personal reasons." Do you get what happened? They took advantage of our family tragedy and ripped us off for $1714.93! I'm glad we didn't go because the family was called in for my father in law on one of the days we would have been on this trip and the hospital is hours awayHe is still fighting for his life as I write thisI just wanted to let everyone out there know that this is the type of service you will get if you are unfortunate enough to have a true family emergency
Worst customer service, SCAM We had a reservation for one of the cabinA day before Gatlinburg got on fireI tried calling them and tried to reach them on twitter but there was no replyThere is not cabin address in the confirmation email or online, I have the proof of thisWe had to shuffle our plan and go somewhere else
I came back from my OKAY vacation somewhere else and I called them to get refund as they charged me the full amount Called them and got very rude replyVery very bad customer service and they are trying to accuse me as in why did I not come with no address of cabinTheir office address is in Gatlinburg so exactly how would you come?
human being would not drive to the burning city when they are asked to stay away from government officials
I really hope some good lawyers are reading this and really punish these scammers
I am opening credit card disputeI know there are many more of us there
Made a night reservation months before the dateOne week before the date received an email stating nights minimumNo refund
Me and my friends made a night reservation for one of the cabins in a peak season months before the eventSystem allowed us to select nights and successfully complete the reservationweek before the arrival I received an email stating that nights is the minimum and that I can cancel or extendI tried canceling but due to the fact that event was less than month ahead I did not receive a refundBasically lost the money and all the plansAbsolutely disgusting service
Very poor customer serviceWe had a problem when we checked in as they told us our cabin was off site which is not what we asked for but we still were willing to try itAfter driving there we could not find the cabinTo be fair it was at night but still there was nothing with the address they gave us, noting with the name of the cabin or the resort nameAt least nothing we could see from the roadThe one lane road going to the location was very unsafe with branches and debris along with one side being a cliff with no gaurd railingThe driveways were either straight up or straight down so we were not going up and down them in the middle of the night to try to find the address so after searching up and down we called and all she could say was noone has ever had a problem finding itSo we drove back to the offices which was also a disasterThe guy could not even find it on Google maps but he also said he had no authority to move usWe asked to speak to manager which was useless as she kept walking in and out of her office passed usWe asked if she was manager but he kept saying no but after almost hours she came to us and said she wasShe was very unprofessional and just kept saying the sighs were up and that we should have found it After being there a that time waiting and hearing all the other complaint while sitting there We were just done with everything and asked for a refund which was told noWe said to keep the deposit but we wanted back the $we just paid a few hours ago and she said no that we owed that wether we stayed or notHorrible experienceI left in tears, my other half was so upset as this was supposed to be a romantic vacationAfter driving hours to get there and being totally disrespected we ended up driving to a local hotel to stay the night and to leave Tennessee completely the next morning as the entire vacation was ruinedWe never even got to see the cabinWe got taken for almost $so writing this review to hopefully prevent someone else from getting taken
Remember not all cabins are on sitePlease before paying your final payment ask to check out the cabin inside and out because there are NO REFUNDS
Worst experience in the Smokey's for the past years of visiting
When we got there we went in to check everything out most of the house has hardwood floors thank the Lord the carpet in the bedrooms were beyond any filth you can imagine Also there were suppose to be TV's which I double checked well there were and only worked This is a pet friendly cabin/house and the backs of doors were scratched up pretty bad so I called N she said she would take care of the tv's and asked If I wanted someone to come shampoo the carpets I told her no but to make sure it was noted that MY dogs did not do this, I didn't even want my dogs on those carpets Wasn't long we got unloaded put all our food in the fridge only to find it wasn't cooling so I called her back, she put a HIGH Priority on it and would send someone out, also I told her there was no stopper to be found for the downstairs bathtub and with ALL the closets it that house there was NOT one hanger in any of them, she told me
We were delayed hours getting into our cabin because the front desk clerk failed to check us in properlyOur cabin did not have the Wifi advertised because the owner failed to pay the bill (we were told by office staff)Lastly, we when called and asked for bath towels, they stopped by when we were gone and left us kitchen rags This company was very unprofessional and unorganizedWe will never rent through this company again
***: This cabin was a complete disaster upon arrivalThe advertisement is fraudulent and should be taken down until brought up to par
Upon arrrival myself and my family were notified that we were not able to use the outside grill which we understood due to this was not the fault of the Cabins of the Smoky MountainsI asked for them to let me speak with a manager but no one was available to speak withWhen we got to the cabin it was filthy! The master bathroom toilet had waste in it and would not flush throughout the entire tripThe floor had hair in it and the mirror on the wall was hanging half on the wallThe tub was filthyThe jacuzzi was falling apartThe balcony is loose and a hazardNone of this place was worth the money that you paid to stay in it two daysI have stayed in *** before but never in *** or with this companyI warn everyone that is looking for just a decent place to stayThis is definitely not the placeThis place is filt
Someone broke into our cabinMade several requests but the office didn't change the code and the management did not even call back putting us at risk
Stayed at the *** resort in the "***" Cabin from *** through ***The Cabin number was **
The business demonstrated no regard for our safety and put us in harms way on purpose by not changing our entry code that was compromised
Someone broke into our cabin around 2:am in the morning and when confronted, claimed that the office gave them the codeThe office claimed that they did not provide anyone with our cabin code hence this was an actual break inThe first night the operator told me that someone will be there in hour to change the code and I stayed up waiting till 5:am next morning (- hours) but no one showed upNext day called a couple of times and discovered that the code had still not been changed and when requested to speak to a manager I was told that the manager refused to t
We stayed there for nine days Beautiful view but no decent rocking chairs to set and enjoy it Hottest days of the summer and their A/C didn't work, the 'coolest' the cabin was for the first four days was The beds and furniture are worn and, for the price, they wanted you to furnish everything from dishwashing soap to trash bags!! Customer service was awful and they never seemed in a rush to resolve anything We will never, ever stay there again (and that's sad because we go to that area often)
The cabin was found to be unfit and unsanitary and the company refused to refund my money so I could go to a hotel and not be out additional money
The cabin was not "ready" for us at check in time We were notified later when it was ready We were already out and about so it was later in the evening when we got to the cabin to inspect it We found the bathroom to have mold growing on the walls, bathrub, shower curtainThe sheets were dirty She tv will not change channels The floors were not vacuumed There was dust hanging from he ceiling The air vents had not been changed or cleaned in who knows when It was over an hour before they would even come assess the situationThey refused to issue a refund I advised them I took pictures and would be turning it into the health Dept and would post online reviews and with Revdex.com as they are ruining people's getaways with cabins in this shape and charging $*** for two nightsWhen it's to filthy to stay there
This was a truly awful experience The hot tub never worked, toilet backed up, cabin dirty, security outside light did not work, etcDo not waste your money!!
This is the most ridiculous company I have ever done business withI recommend you do not rent from Cabins of the Smokey Mountains They state they are luxury cabins, to me this is truly advertisingRunning Bear cabin was nothing like the pictures representedThe Cabin was filthy and run down without the amenities that we paid forNo working theater room, hot tub, or fire pitAlso, the video game that was listed was not presentI actually peeled the bedspreads off because I didn't feel comfortable with my children touching themMost everything was dirty and run downThe only thing that was true to the advertising of this facility was the viewToo bad that there was trash among the beautiful landscape and music thumping down hill to ruin that as wellAs we voiced our concerns to the management representatives we were treated rudely, mislead, and personally beratedThe manager actually said that she would be satisfied with our situation if she were the paying customer and implied that we were ingrates for not accepting a percent discount to deal with itWhen given the option to "give all our money back if we leave now" we chose to pack up and goHowever, we were charged approx$for cleaning fees/taxes associated with the hours we spent thereI hope this review will keep other potential customers from participating in this bait and switch scamThis Cabin left a lasting impression on my family, but not one of luxury
I stayed in the *** cabin from *** Several amenities were not working
When we arrived at the office in *** we waited for minutes to be checked in and were never even acknowledged The agent checking us in was "grumpy" and told us that she had been on the night shift and today should have been her day off, but was told that she had to work today instead I then asked her about coupons for local attractions that I was told we would get when I booked She said that if we were eligible to receive them they would be in our cabin They were not Upon arrival to our cabin, we were ready to relax and watch TV We were not able to get the cable to work in the living room or bedroom, so we called the office and were told that they would send maintenance out to fix it We went ahead and unpacked and the third dresser drawer was apparently broken and fell out onto my husband's foot causing a bruise We then decided to go out for dinner instea
Upon arrival to cabin, the cabin was not clean
My family checked into Appalachian High on Monday, January 15th Upon arrival to our cabin we found dirty underwear hanging in the blinds, spaghetti noodles in the sink, a sticky red substance on the face of the kithen cabinets, and dirty floors We were told somebody would be there by midnight to handle our issues My husband and I stayed up until 1amnobody ever showed up We called the customer service desk again that morning and was told somebody would be by before that afternoon...again nothing! We called for a third time that evening and were told road conditions were qiestionable I ended up cleaning the sink, floors and dishes myself If we had not been snowed in and could pass ** the mountain we would have left The customer service desk was zero help and made us feel like we were bothering them I personally paid a cleaning fee and good money to stay in *** Cabinand should have gotten a clean cabin wi
The only memories I will have when it comes to my stay at the Mountain Memories Lodge is a TERRIBLE memory of my stayThe cabin was definitely not as advertisedThere were numerous pictures of the tvs on the website and even boasted of a tv in every roomThat's great except for the cable doesn't work so all those tvs are basically wall artNot having cable was too bad until you realize that this cabin doesnt even come with WIFII mean it's 2017, *** has WIFIThe problem is that because neither are these listed on the website, then it's technically not advertisement but modern amenities? On top of this, trying to make the best of the situation, I was going to spend some time in the hot tub until I discovered it was green with a couple of band-aids floating in it!!! Ok well Atleast I can have a nice cup of coffee using the coffee machine right? Wrong!!! Just opening the top of the coffee maker you are hot with a nice pungent, sewerage smellAll in all, this cabin is a RIP OFF and if I was Cabins by the Smokies, I would be embarrassed to have the cabin associated with my companyThe cabin was so bad that I actually checked out the morning after checking in the night before and went a stayed somewhere else in Pigeon Forge
I specifically requested a mountain scenic view in a secluded areaI Payed a reservation feeWe had a party of adults, and kids traveling for hoursUpon arriving and doing a check inn at the office we come to find out that the cabin we booked was not available due to the owner pulling it off their siteWe where directed to and given a cabinI payed the amount of $ for our next cabin at the pigeon forge office When we arrived we come to find out that this cabin was booked under a different name We asked for a cabin in the mountains and they stated that everything was booked out and we had the cabin that had a tree view with it facing a main roadWe arrived at 3pm and where told that the cabin was not ready for us due to it being cleanedWe where told to wait until 4pm and they would send us a code through my email to get in into the cabinWe waited for an hour beside the front door of the cabin until the cleaning crew was done cleaningOur children where tired, we wh
Due to the disaster in the pigeon forge and gatlinburg areas, the company is unable to guarantee that I'll have a cabin that was reseved
I have been emailing the company due to the inability to use telephones in that areaDue to the major distasteful that is happening as we speak, the company said they weren't even sure how many cabins were lostDue to their cancellation policy, they are saying that I will be responsible for the full stay amountThis company doesn't even know if my family has somewhere to stayHow can they justify this? Why would any company want to put their visitors' safety at riskAlso, the air pollution from the aftermath is going to be awfulThat is putting their guests and families health at riskI personally took time from work to spend the weekend with my family to have a family Christmas in that communityAlso, my reservation is for *** They are saying they need a few days before they can help meCheck in is after 4pmThis basically
Cabin was not as described, moved to new cabin with ussues, customer service lied
First vacation in yearsBROUGHT senior mom with disabilities
*** promised a refund by ***...on phone and email and haven't received(***) She wanted us to take down our online reviews and advice onlineSAID IT WAS HURTING BUSINESS
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We (family of 5) booked at stay at "***" for *** in ***e through Cabins of the Smoky Mountains in ***.(***.)
Huge drive up the hill to get to cabinHAd to do a point turn in and out
Bugs
STAINS on master sheets
No sheet set on kids room beds
HOT tub has no power to it - not working
Recently painted or about to? THings a mess in laundry room
PROPANE tank fencing down on ground
FLAG pole about to break
Front gutter - about feet- fell down
MASTER bed broken and leaning
eyelashes left on master dresses
BUBBLE gum suck on wall