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New Jersey Medical Institute Kaplan Medical

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New Jersey Medical Institute Kaplan Medical Reviews (189)

Complaint: [redacted] I am rejecting this response because: This is not a formal apology for their policies in regards to experienced drivers that have immigrated from another country and obtained a license in the United StatesI think a company that calls itself "Travelers" should have a better policy in regards to rating and their customer service was not satisfactoryI will not accept this response until my premium is refunded in full from the inception of the policySincerely, [redacted] ***

A response was sent 3/4/from Travelers: As has been previously communicated to you, after researching this claim, Travelers Commercial Insurance Company determined that your policy does not cover the rot, mold or water damage, to the master bathroom which was caused by an ongoing leak from the shower system This denial of coverage was previously communicated to you at the time of inspection, via subsequent telephone calls as well as by certified letter dated February 22, We have attached this letter for your reference as it does provide additional detail and applicable policy language This decision is based on the information and documentation we received during our research of this claimIf you are aware of any new or different information or documentation that might lead us to reconsider our decision, please contact us immediately

Complaint: [redacted] I am rejecting this response because: I do not agree with this reps assessmentThe leak in the kitchen just started .We made the call as soon the water started coming inA few weeks went by before we were able to actually get together for our claim That is why it appears as though it was going on for a whileI think the insurance company is just looking for any reason to avoid payingThe other part of the claim is a wall in our bathroomThey claim it was going on for a long timeWe can not see through the wall .The only way we knew we had a problem is that a bunch of ceramic tiles fell on me as I was taking a showerRep claims roof exhaust cap has a hole in itSounds to me that they need to pay to replace roof cap and damages inside my homeWe did not allow this to go on for a long timeI challenge this rep to show me how that hole in exhaust cap took out my bathroom wallHe does not knowHe did not go up in the atticHe just looked for the quickest way to decline our claimHe did not even tell us he was going to decline us while he was at our homeHe ran back to his office and mailed us a letterThis claim needs to be paid Sincerely, [redacted]

Ms [redacted] indicates she doesn't want a reply from Travelers, so it has been decided not be reply to her

Complaint: [redacted] I will close this case as soon as I receive the check as promised by Travelers, which has not happen to date Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: they didn't supply any phone numbers for me to call them, not to mention that I already did and never heard back
Sincerely,
*** ***

A response has been sent to Mr*** from Travelers, today 5/11/2015:
This
letter is to acknowledge receipt of your correspondence dated May 1st,
referencing the above-captioned complaint.
We have
reviewed your response and should point out that your policy insures for damage
as result of direct physical loss or damage to covered propertyA letter was
sent to you on February 13th, explaining our coverage decision
regarding your upper cabinetsAs such you have had several months to order
replacement cabinets
Per our
most recent discussions you advised you had fired several contractors and had
elected to complete the repairs yourselfA period of restoration for
this type of repair should take no longer than 4-monthsTravelers have been
providing additional living expense coverage for over months and have
recently extended this coverage through the end of AprilOnly recently have
you elected to enage a contractor
If an
effort for you to formally submit your claim and to address your concerns on
the actual costs to complete your repairs on March 26th, we
requested you complete, sign and notarize a sworn statement in proof of loss
To date we have not received the document
We look
forward to resolving these issues and receiving your proof of loss and thank
you for your anticipated cooperation in this matter

A second response has been send today, 5/12/as follows:
We’ve been notified that you have contacted the Revdex.com again
regarding a previous complaintI apologize you had to follow up it seems our
response crossed with your follow upThe previous response was sent on May 5,
2015, a copy is enclosed for your records
Since my last written correspondence to you, I have been
notified that the billing address was incorrect on the policy and you are not
the owner on the policyWe have updated our records to reflect that and do
apologize for any inconvenience this has caused youPlease be aware that your
credit has not been affected due to this error
I
hope this information has helped with the questions regarding the bill. (contact information is provided to Ms*** in the response letters)

Complaint: ***
I am rejecting this response because:
The boss at *** told travelers they will have the witness reach our once he gets there*** did reach out and travelers rejected my witness statement advising that they didn't believe that was an actual witness and told me I wasn't telling the truth and made up the witness, which wasn't trueI have recordings of the person that hit me saying he never to travelers that he didn't hit meThe** said that travelers just didn't want to pay out the claim
Sincerely,
*** ***

A response was sent to Ms*** 5/18/as follows:
"Thank you for your recent inquiry to Travelers through the
Revdex.com. I appreciate having the opportunity to address
your inquiry in this email
We have completed a review of your account and I took the
liberty to
inquire through insurance history reporting and found that you
replaced your coverage effective August 21, We have adjusted your billing
and have sent a request to cease all collection activityDue to the date of
your replacement coverage, we will be sending you a refund for approximately
$Also, there will be no record of the collection activity on your credit
report
I welcome an opportunity to discuss any
additional concerns you may have. "

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:***
I am rejecting this response because: The notice of intent to cancel Travelers Insurance was sent by *** *** as well as my lender concerning the cancellation of Travelers and both parties believe that there should have been a refund rather than a chargeI have notified Travelers that I will send them the date that the home insurance was enacted to prove that they once again the owe me money and should not be charging me.Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as no action is taken to adversely effect my credit score, I am satisfied and the matter can be closed.Sincerely, *** ***

A response was sent to Ms *** on 4/15/from Travelers:Travelers
aims to indemnify its customers with a fair and accurate *** *** *** ***) when a vehicle is deemed not to be repairableAfter reviewing the
valuation and local market information with the total loss
handler, we
believe the settlement extended by Travelers to be an accurate assessment of
the value of your vehicle

Travelers requires additional information in order to refer this complaint to the proper Claims Office to respond....Please provide ***'s last name, Claim #, Date of Loss and/or employer's name.Thank you

Complaint: ***
I am rejecting this response because:Although the response addresses the late payment which was caused by the company it does not address additional premium expense incurred by misinformation from customer service departmentIt also does not address a change in policy to protect the public nor does it address the lack of coverage for premiums paid
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Coverage was only needed for *** *** as requested NOT *** ***Again, Travelers should perhaps think about changing it's name given the ironic circumstances as they seem to have a staunch stance AGAINST anyone coming from another country, even if they can prove an excellent driving recordLaughableWe obtained excellent and much cheaper coverage elsewhere. Sincerely,*** ***

A response was sent 4/22/as follows:
"I am responding to your inquiry regarding the above
captioned claimPlease note that as an initial matter that your are not our
customer; rather you are a unit owner in the condominium community where we
insure the Association. Given
your
connection to the claim however, we are responding to your concerns
This claim was initially reported to *** on June 9,
After an initial inspection of the damaged units involved, we wrote an
estimate and provided it to our insured point of contact on June 18, As
the claim was below the insured’s deductible at that time, no payment was
issued
After learning of your incurred cost, which was higher than
our estimated cost by roughly $4,000, we made several revisions to the estimate
while attempting to speak with the contractor who performed the repair
We did not, and do not now, feel the cost incurred by you
was reasonableHowever, a decision was
made in December to pay based on this cost in an effort to protect our
insured, *** ***
The reason for any delay in payment was due to a dispute
regarding the reasonable cost of the workWe continue to disagree that the
cost incurred was reasonable, but in an effort to reach a resolution we have
paid the disputed charges in fullAdditionally, there is no language in the
policy entitling either our named insured or any unit owner from additional
interest paymentBoth the association and the unit owner have been
indemnified, and no further funds are dueThis has been communicated to you on
multiple occasions
I
sincerely hope that our conversations have addressed to your concerns."

A response was sent to Mr*** 1/30/2015:
We have thoroughly reviewed our policy records and I can confirm we updated
your billing to continue monthly payments as was agreed to when you spoke with
our representative on January 16, I am sorry for the delay in this
billing change but
see that this information was given to you on January 22,
2015, the day after you contacted the Revdex.com
As discussed on the call on
January 22, with our service representative, you have a payment of $
due by February 13,

I received a letter in the mail a few days ago from Travelers to acknowledge their errors in servicing our accounts since November 2014. They were also able to address their plan to rectify these issues. At this time, I am satisfied with their response. Thank you! *** ***

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Description: Schools - Academic - Colleges & Universities

Address: 3622 Anchorage Cv, Muskogee, New Jersey, United States, 22172-1047

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