New Jersey Medical Institute Kaplan Medical

A response was sent 12/2/2016 with explanation of amount due, amount paid, amount remaining......issue was resolved and $12.03 was waived.  Also, credit score is not negatively impacted.

A response was sent 12/16/2015 - outlining all payments made.
My findings conclude that the balance due was for the time which coverage was provided through August 18, 2015.  In your inquiry to the Revdex.com, you mentioned a payment that was made on the date you requested...

cancellation of your policy.  Unfortunately, our records do not reflect that we received this payment.  Enclosed, please find a summary of your billing activity from May 18, 2015 – October 29, 2015.

A second response was sent to M[redacted] Travelers position remain unchanged....
I" understand that you are dissatisfied with the situation; however, our position remains unchanged. We are unable to comply with your request to adjust your collision coverage, or issue payment in the amount of $150. As reflected in our June 7, 2016 response, we have revised your collision deductible to $250."

A response has been sent to [redacted] today, 2/9/2016, with an explanation as to why the cancellation of the policy stands, due to not providing the requested documentation that some repairs were corrected.

Priior to receiving Mr. [redacted] rejection to Travelers response via the Revdex.com, he emailed Travelers directly on 6/1/2015, and an email response was sent as follows on 6/3/2015 to Mr. [redacted]:
"Thank you for following up. It is clear to me that it was your
understanding that the policy was paid up to the date that you requested
cancellation. The agency does not retain recordings of calls beyond
approximately 30 days so we will never know for sure what caused this
misunderstanding. I hope at least that my initial explanation supports why we
are billing for the amount that we are, based on the effective date of
cancellation (which we all agree is May 19). I know that you doubt us on this
point, but I can assure you that any claims that may have occurred up to that
date would have been considered for all payments that you would have been
entitled to, assuming they were the result of a covered peril as defined by the
policy."

A response was sent from Travelers 5/21/2015 as follows:
"I am writing in response to the
inquiry we received concerning the above captioned claim. We regret that Ms.
[redacted] is not pleased with the claim handling process or the liability
determination.
This claim
was reported to...

Travelers by Ms. [redacted] on April 27, 2015 and was immediately
assigned for investigation and handling. 
An initial statement was taken from the Travelers’ Insured driver, "[redacted]", on April 27, 2015. An initial statement was also taken from Ms. [redacted] on the same day.  
 In your
initial statement, Ms. [redacted] stated that she was backing from a parking spot
and the impact occurred between her vehicle and Mr. [redacted] vehicle. She stated
that she was all of the way out of her parking spot, stopped and ready to put
her vehicle into drive and move forward when she felt the impact. She did not
state that she ever saw the vehicle being driven by Mr. **. She stated that
there was one witness to the accident, but she did not have the information for
that witness. The damages were scratches to her rear bumper. She provided three
close up photographs of the damage.
In his
statement, Mr. ** stated that he began backing out of his parking spot. As he
was backing, he saw Ms. [redacted] vehicle in motion and, after coming to a
full stop, the impact occurred.  Mr. ** states that he was more than half of the way out of his parking spot when he
stopped and the impact occurred. The impact to Mr. [redacted] vehicle was the rear
bumper, although the vehicle did not sustain any damage.
On April
29, 2015, it was communicated to Ms. [redacted] that liability would be denied as
this was a word verses word situation in which both versions of the facts of
loss differ and Travelers must support our insured in the matter. We regret
that the conversation regarding the liability decision escalated. We spoke with
Ms. [redacted] father, and discussed in detail the reasoning behind our
liability determination and her options for repairing thru your insurance
carrier and recovery options, subrogation and arbitration, that she might have
with them.
On that
same day, she contacted Travelers back and provided us with the name of a
witness, ‘**’. We contacted the witness and he informed us that he did not see
the accident. At which time we advised Ms. [redacted] of this development and
reiterated our initial liability decision.
 On May 1,
2015, Ms. [redacted] contacted Travelers again and provided the name of another
witness, ‘[redacted]’. We attempted to reach this witness several times and were
unsuccessful. We then reiterated our liability position again and advised Ms.
[redacted] that if the witness came forth and was able to provide valid
information, we would take it into consideration into our investigation.
We regret that this unfortunate
accident occurred, however we feel that we fairly investigated the claim and
reached an impartial liability determination, to include a timely investigation
of the facts and a review of all available evidence.
Should you
have any further questions or concerns, please do not hesitate to contact me."
*

A response was sent 3/4/2015 from Travelers:
As has been previously communicated to you,
after researching this claim, Travelers Commercial Insurance Company determined
that your policy does not cover the rot, mold or water damage, to the master
bathroom which was caused by an ongoing leak...

from the shower system.
This
denial of coverage was previously communicated to you at the time of
inspection, via subsequent telephone calls as well as by certified letter dated
February 22, 2015. We have attached this letter for your reference as it does
provide additional detail and applicable policy language.
This
decision is based on the information and documentation we received during our
research of this claim. If you are aware of any new or different information or
documentation that might lead us to reconsider our decision, please contact us
immediately.

Complaint: [redacted]
I am rejecting this response because:  This insurance co is fabricating events. Travellers Insurance says that their adjuster denied claim from the beginning. Actally, the adjuster DID approve it  explicitly stating that damage was caused from water. Not only did she approve it but discussed with me and with **, the licensed [redacted] Dealer's repair service center manager, exactly where and when the reimbursement check from Travellers Insurance would be sent. ** at [redacted] Dealer can verify this. Travellers Insurance states that the corroded wiring harness is located under the vehicle's hood. Well, yes, where it is for any vehicle. But, this one is specifically is located right where the hood props up when hood is opened. It had been raining so hard for weeks that the sealant normally preventing rainwater from dripping under the hood  dissolved. This allowed all rain from those hard storms to wash under the hood and onto wiring harness. Hence, corrosion.  Travellers Insurance says that I inquired about whether I could "reach out to Revdex.com."  Nope. Their fabrication again. Actuality, Revdex.com was never, ever mentioned at any time by me or by any representative of Travellers Insurance. Revdex.com was never included in any conversation. Never.   Travellers Insurance says their rep told me I was within my rights to contact Revdex.com. once again, those words were never spoken as Revdex.com was never mentioned. Obviously,  Travellers Insurance is rather confused with actual facts. Travellers Insurance say that their rep (Mr. [redacted]) was not rude. Well,  I alone, was the other person in those conversations and am here to say their rep was downright smug and condescending towards me.  I would suggest that Travellers Insurance reevaluate their company's lack of standards, or rather, their company's acceptance of blatantly unprofessional behavior.Travellers Insurance suggested that denied claims can be the reason for their customer's construing of poor service. That is insulting to all of their customers throughout the nation. This company infers that their honest customers, are not smart enough to identify an issue in question as versus identifying the demeaning attitude of their representative. That reflects greatly in a negative was for Travellers Insurance.To the hard working consumers out there - reflect on what is happening here. Notice the effort Travellers Insurance is spending to deflect their responsibilities over one, single, small claim that was not going to cost much from the beginning. I am simply identifying unfair practices of this insurance company.
Sincerely,
[redacted]

Travelers position has not changed since our November 17, 2015 Department of Insurance response.  Therefore a response will not be going out to [redacted]

Complaint: [redacted]
I am rejecting this response because:
here is how I see the story.I go to a restaurant, and really feel like eating Hawaiian pizza. according to the menu, Large Hawaiian Pizza is $10, so I order one. I start eating it, right around I'm about half way done with the pizza, the server comes and apologetically informs me that there has been a "system processing error", and infarct the price of Large Hawaiian pizza is $22, so the difference in price will be added to my bill.  I'm not happy with the way that has been handled, so I get up and leave the restaurant.  A month latter the restaurant manager sends me a bill for $1, according to him I ate half of a pizza that's worth $22, and the price of the half pizza I ate then is $11. I only paid $10, so unless I pay the $1 difference, he would send me to collection.well, with that story I'm not a happy customer.  I'm not a happy customer with how I was billed from Travelers either. IT IS NOT THE CUSTOMER RESPONSIBILITIES TO PAY FOR THE PROVIDERS MISTAKES(SYSTEM PROCESSING ERROR)! The error was not done by me, nor in my system. And no, you don't need to explain me the difference between pizza and car insurance coverage.The Facts:#1- I'm not happy with how the "system processing error" billing was handled.#2- I don't really care about $127, that amount of money won't really break my bank, that's just a numerical representation of Travelers mistake.The Questions:#1- Does Travelers care if I'm a happy customer?#2- Does Travelers care about $127?So unless Travelers would like to change how I feel, they really don't need to further respond.
Sincerely,
[redacted]

Complaint: 11000546
I am rejecting...

this response because:
Sincerely,
[redacted] My business name is [redacted]    [redacted]         [redacted]           My policy number        [redacted]This is the information you requested

Since Travelers responded on 10/6/2015 to Mr. [redacted]’s complaint, he contacted Tom M[redacted] in [redacted] Business Center and expressed concerns that the two claims should be consolidated into one. We sent [redacted]’s concern to the Travelers [redacted] Claim Office, and they agreed to retain one claim – [redacted] and to void the other claim – [redacted]. Tom M[redacted] has spoken with Mr. [redacted] and he is extremely happy with Travelers.  The details of his policy are not yet worked out. Patricia S D[redacted] | Sr Compliance Consultant | Corporate Compliance, Consumer Affairs Travelers [redacted] [redacted]  
[redacted]W: ###-###-####   F:  ###-###-####

A response was sent to [redacted] as an apology for the service he experienced, and that his event is being reviewed by upper management.  Contact info was provided in case [redacted] needs to reach back out to us.

A response was sent 9/21/2016...
"I am writing in response to your secondary inquiry to the Revdex.com. This letter is to acknowledge that your vehicle was damaged in a collision with our policyholder’s vehicle and that you have ongoing concerns regarding the level of customer service as well as diminished value. I am responding on behalf of Travelers Property Casualty Company of America (herein referred to as Travelers). I am hopeful that my email response to the questions you posed on September 16 th has provided the needed clarification and understanding as it relates to the concerns you have outlined. If you would like to discuss further, please reach out to me by email or phone at your convenience."
Contact information was provided in this response letter.

Complaint: [redacted]I am rejecting this response because: This is  not a formal apology for their policies in regards to...

experienced drivers that have immigrated from another country and obtained a license in the United States. I think a company that calls itself "Travelers" should have a better policy in regards to rating and their customer service was not satisfactory. I will not accept this response until my premium is refunded in full from the inception of the policy. Sincerely,[redacted]

A response was sent 7/11/2016.  The inspection company evaluated the wrong home, and Travelers has offered to rescind the cancellation....contact info was provided in the response letter to call Travelers representative.

Please direct [redacted] to the Connecticut Department of Insurance, since his complaint was responded to thru them.

A response was sent 10/5/2016..."It was a pleasure speaking with you this afternoon.  This letter is in response to your consumer inquirey and our discussions on October 5, 2016 at around 3 pm.   As we discussed we will enlist the service of an independent engineering firm to...

investigate the damage to the septic system and to provide a detailed report.  We will request the independent engineer contacts you to schedule an inspection.  We will also request that once they have completed an investigation, they expidite the report.""

Complaint[redacted]
I am rejecting this response because:
I already called the Traveler's Insurance contact...

back and left a  voice message for them to contact me through email correspondence. I haven't heard anything further from Traveler's Insurance.
Sincerely,
[redacted]

A response was sent from Travelers, 2/5/2015......policy has been cancelled and contact information was provided should there be any additional questions from [redacted].