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New Jersey Medical Institute Kaplan Medical

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New Jersey Medical Institute Kaplan Medical Reviews (189)

An additional response was sent to [redacted] from Travelers on 1/20/2016, however this complaint is not available for us to post the response on the Revdex.com website. “The response outlined the timeline of the claim, and after review of the claim our position remains the same and no additional consideration can be made.”   Patricia * D[redacted] | Sr Compliance Consultant | Corporate Compliance, Consumer Affairs Travelers One Tower Square | MS08A Hartford, CT 06183 W: ###-###-####   F:  ###-###-####

A response was sent to Ms. [redacted] on Friday, 5/15/2015 as follows:
"Thank
you for your recent inquiry through the Revdex.com.  We appreciate you taking the time to share
your concerns and the opportunity to assist you.
Please
accept my sincere apologies for your recent...

experience.  We pride ourselves on delivering an
exceptional customer experience and regret failing you in that regard.   Although I am unable to provide a reason as to
why you did not receive the original check, I see that our service team had
this re-issued to you on May 7, 2015.
During
my review of your billing account for the above referenced policy, I see that
you received and deposited the check on May 13, 2015.  
As
we discussed by phone today, a refund was re-issued to you on your homeowner’s policy
for $250.00.  Please expect this check
within 7-10 days under a separate cover. 
Again, I apologize for the delay you experienced
receiving the check by mail."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I just want my house to be completed.  The responses for the adjusters actions are false and inaccurate but again as long as my home gets taken care of, that's all that matters.  This complaint seemed to have lit a fire underneath Travelers to move more swiftly in completing this claim.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is all lies - they sent me a different letter - I have attached.  My message to them is below - they are liars and I have the proof in my emails from them and the recorded conversations I have had with them.  They have never tried to settle with me - they have been trying to bullying me into taking the least amount of money as possible.sent today:[redacted] To [redacted] Today at 8:11 AM Received your letter of lies.1- Dr. [redacted] never released me from his care that I was informed of.2-
Dr. [redacted] never gave me any test of my knee or informed me of any
test.  I was never able to move my knee 100% or 98% percent without him
forcing the knee causing me great pain.  3- You have never tried to negotiate a fair resolution to this matter.4-
I have never been informed of the statue of limitations on this matter -
look closely at the email chain and you will discover your stupidity.5- I will settle for $10,000.00 and that is final since you have not taken care of the my knee and all of the issues around it.6-
I will forward your letter to the Revdex.com, and the [redacted] of all 3
states with my comments and emails from you that show you are lying.7- I will continue to post and blog about your worthless company and crappy service till the day I die.Regards,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Traveler did not act with due diligence. Travelers did properly inspect our roof and did not attempt to reinspect anything. These people are a fraud and are only concerned about collecting premiums and not honoring customers policies. I want to be reimbursed in full for the costof our roof repair which is approximately $7,000.00 .  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They will not reply as they will not admit to any error on their end. If they do so, that will hurt their  supposed claim.
Sincerely,
[redacted]

A response was sent to [redacted] on August 31, 2017 from Gregory S[redacted], Property Unit Manager, Denver Claim Office. The response provided detailed information regarding the claim payments previously made and confirmed that there was a misunderstanding on our end on what the insured...

could use the recoverable depreciation for.  After going through receipts that were submitted, an additional payment in the maximum amout of recoverable depreciation available was made.

A response was sent to Ms [redacted] 5/29/2015:
"We have been notified
by the Revdex.com of your concern regarding the above referenced
claim and specifically unpaid rental charges.
The allowed rental
time for this repair was 2 days.  The
rental over the allowed 2 days was not...

paid because it was related to an
assessment of prior, unrelated damage. 
You confirmed with Travelers claim professionals there was damage from a
prior accident. This discussion took place before you took the car to the shop
of your choice for repair.  During this
conversation, the claim professional explained that charges related to the
prior, unrelated damage would not be paid for under this claim."

A response was sent 3/11/2015 as follows:
The claim
in question was called in on January 26, 2015, at 3:17pm.  On January 27, 2015, at 12:20pm the assigned licensed
Claim Professional, who is also the appraiser, left a voicemail for our Insured
in an attempt to make initial...

contact. 
Immediately following she contacted the shop and left a voicemail
regarding inspecting the vehicle.
On
January 27, 2015, the initial Claim Professional received a call back from the
shop during which she was advised that the individual assigned to work on the
vehicle was not available and the shop requested that we inspect the vehicle
the following day. 
On
January 28, 2015, the Claim Professional made another attempt to contact our
Insured in order to secure initial contact. 
Within a few hours the Insured returned her call and initial contact was
established.
The
vehicle inspection also took place on January 28, 2015.  At the time of the inspection the Claim
Professional reviewed the damages and determined that they were related to wear
and tear and not a covered loss.  The
Claim Professional discussed this information with both Josh, the shop tech,
and JJ, the Service Manager.  The Claim
Professional also called and left our Insured a voicemail advising her that it
was not a covered loss. 
The
claim was then transferred to a new Claim Professional to complete the denial
on the claim.  On January 29, 2015, at
4:58pm the new licensed Claim Professional attempted to contact our Insured to
review the claim and left a voicemail for a return call.
The
following day, January 30, 2015, our Insured contacted the original Claim Professional
at approximately 11:00am, and the original Claim Professional discussed with her
that the wear and tear was not a covered loss. 
She also advised her that the claim had been reassigned to a new Claim
Professional.  At 2:00pm that same day our
Insured contacted the new Claim Professional to discuss why the claim would not
be covered.  The new Claim Professional
advised her that he would rereview the claim and discuss with management to
confirm the findings of the original Claim Professional.
The
same day the Claim Professional reviewed the claim with management and we determined
that the original Claim Professional’s coverage determination was
accurate.  The damage in question is
corrosion to the wiring harness.  There
is no indication nor was it reported that the vehicle was involved in a flood
or any other water damage that would have corroded the wiring harness.  The wiring harness and harness box are
located high on the fire wall inside the engine compartment and would protect
the vehicle from any normal exposure to water. 
As a result the corrosion was determined to be the result of wear and
tear which is part of normal maintenance of a vehicle and not covered under the
automobile policy as a collision or comprehensive loss.
The
Claim Professional reached back out to our Insured at 3:00pm that same day to
advise her of our findings and the final determination on the claim.  At that time the Claim Professional advised her
that a denial letter would be sent confirming the conversation.  The letter was entered into the system that
same day and mailed the following day to the Insured’s policy address.
We
understand the denial of coverage can be construed as poor customer service,
however, at no time was the Claim Professional rude.  When asked by our Insured what options she
had to dispute the denial and whether she should reach out to the RevDex.com, he advised her that reaching out to the Revdex.com
or the Department of Insurance is certainly within her rights.  We always want our customers to be aware of what
options they have when they feel they need another entity to review their
claim.

A response was sent from Travelers Claim and Underwriting Departments 10/18/2016 under separate cover.   Underwriting responded:  In your correspondence, you have requested that the policy be cancelled and a refund issued to you.  We would be sorry to lose your business.  If...

you have obtained other coverage and wish to cancel your policy, I have enclosed a cancellation request form that you can return to us.  You may also contact your agency, [redacted] for assistance with your request or to review your coverage. Claim responded: Our investigation revealed that we had received an estimate for replacement of a completeheating and cooling system. However, the HVAC company had not provided as requestedinformation on the original unit, cause of damage, or extent of damage found so we coulddetermine what coverage would be available under your policy. The company, DonanEngineering, is independent of Travelers. They were engaged to inspect and provide anindependent opinion to the cause(s) of damage and extent of damage. The forensic technicianfound that the blower wheel failed due to normal wear and tear. The policy specifically excludescoverage for wear and tear. The technician did find a visible leak in the outdoor coil from a nail.There were no other damages found to your HVAC unit. The cost for a service call would be$185, the cost for repair of the leak and to replace the freon would be $500. The cost to replacethe blower wheel would be $150. Even if we include the cost of the blower wheel, which is notcovered by the policy, the total cost of repairs would not exceed your policy $1000 deductible,therefore we are unable to issue a payment for your loss.While we want to provide quality service to you, we cannot pay more than what is covered byyour policy contract. As the covered damages were less than your deductible, no payment wasmade.

A response of 11/10/2015 was sent, to Revdex.com, however, has been corrected and has been sent to [redacted], which explained the claim was settled, with an additional claim payment made, so the response rejection of 11/18/2015 from [redacted] may have been from conversations with Travelers claim unit, prior to his receipt of this response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] PS - As of todays date I have NOT received the promised check.

A response was sent 10/7/2016 to [redacted] explaining why Travelers is upholding the cancellation of her auto policy.

A response has been sent to Ms. [redacted] on 5/18/2015  as follows:
"We have been contacted by the RevDex.com on your behalf, concerning the above noted policy. They have shared your
statement regarding the cancellation of your father’s policy. I appreciate the
opportunity to...

address your concerns and provide some additional clarification.
I have reviewed the account thoroughly and
based on the information you have provided, both by phone and in writing, I
recognize that the intent was to only cancel the automobile policy and to leave
the Condominium policy intact.
I have reinstated the Condominium policy
(with no lapse in coverage) and have cancelled the Automobile policy as
requested. You will receive confirmation of this by mail shortly.
I apologize for any frustration this
situation has caused you. Our goal at Travelers is to provide our customers
with a superior experience throughout their experiences with us and I regret
that we did not meet that expectation in your case.
Please feel free to contact me directly if
you have any further concerns or require additional assistance."

Complaint: [redacted]
I am rejecting this response because: it is not a reputable way to treat the client.
Sincerely,
[redacted]

A response was sent 7/26/2016..
"We have reviewed your inquiry and acknowledge your concern with the increase in your policy premium as a result of the upcoming residence address change. Based upon the garaging location of your vehicle, a territory is assigned for rating purposes.  The rating...

factor associated with your new territory is higher than your previous territory. While we understand that the change in your premium is not to your satisfaction, we still feel we are offering an outstanding product with a competitive price within the marketplace. To offset some of the increase, we do offer additional discounts through completion of an approved defensive driver course as well as enrollment in our electronic funds transfer billing program.
 
In light of our review, we are rating your policy correctly with the new address which is consistent and compliant with our filing with the [redacted] Department of Insurance. Again, we acknowledge your dissatisfaction with the rate increase but hope you will remain our customer."

A detailed response was sent 11/12/2016 addressing all concerns related to the Auto and Tenants Policies.

A response will not be sent, Travelers position remains unchanged.

[redacted] [redacted]...

[redacted]607   I'm still waiting for Traveler's to respond to the Revdex.com Thank you

Travelers position remains unchanged, therefore, no additional response will be sent.

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Description: Schools - Academic - Colleges & Universities

Address: 3622 Anchorage Cv, Muskogee, New Jersey, United States, 22172-1047

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