New Leaf Naturals Reviews (%countItem)
New Leaf Naturals Rating
Address: 1802 N Howard Ave # 4587, Tampa, Florida, United States, 33607-3461
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Fraud charges and no one answers customer service numbers to cancel subscription
January 29 2020. Charges on credit card not authorized from two different companies. I had to close my credit card and apply for a new card
Too keep this business from operating
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/12/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/28/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (01/30/2020). Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Matter was resolved
I ordered a free sample just paid for shipping and then I noticed that they took money $89.94 out of my account that I did not authorize them to do.I want my money back asap.
Unauthorized charges to my debit card for product. I was not aware of an automatic subscription.
Ordered the free trial of CBD oil & capsules, I did not know I would be charged $180.00 to my account within 14 days. I have been unable to contact this business by phone or website to cancel my account. I don't believe this is a legitimate business, I haven't received any kind of correspondence from them, receipts, invoices, etc. I would like to have my account canceled before any more charges are incurred.
Cancelation of my account and refund of the charges made to my bank account.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/08/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/24/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (01/26/2020). and refunded you back $40.00 for each of the products.
Rest assured, the account is cancelled and you wont receive any further charges.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of 49.82 and 49.84
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered the trial size and it was sent but now I have two charges each, one for $89.82 and one for $89.84. I have been online and also called.
I noticed the charges on Jan 27, 2020. I have spent all morning trying to get a hold of them with no luck. The phone call just keep you on hold. (I waited for 20 to 30 minutes) and the online give me no information. The charges are directly to my debit card. The purchase dare is the end of Dec or the first part of January. I don't know any account numbers or representative because I ordered on line. What the sent me was a bottle of CBD tablets and a bottle of CBD oil, both trial size.
I want to cancel my order and get a refund if possible. If not a refund at least not any more charges. If I don't have a response by Feb 20, I will have to have my bank issue me a new card.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/09/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/25/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (01/29/2020). Rest assured, the account is cancelled and you wont receive any further charges.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $89.82 and $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
I agree with everyone else on here. I paid the shipping for the free bottle and today they charged my account $89.84 so I called the number on my chase account and they told me some *** story nothing is free they did give me back $45.00 and I cancelled future orders. But false advertising like crazy I feel cheated and robbed . I called the women that her company are a bunch of thieves. Do not order from this company . I hope the government goes after them for lieing and thievery
Yes, a scam. No insert of any kind in box. Noreturn instructions. They also sent oil and capsules wheni I only asked for the trip capsules supposedly at 6$. I'm going to call Lifelick before they can take advantage of me on a monthly basis even tho I will be calling them in the morning to cancel because as others said they are a fraud and will keep charging your card.
unauthorized charges for product
Received free samples that I paid shipping and handling costs. Now additional charges to my credit card and this wasn't authorized. Get no answer when trying to contact them.
Refund of credit card charges
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 11/20/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (01/27/2020). Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $38.00
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any additional products only the trlal bottle. And yet I was charged twice in December and again in January. I also canceled all further charges on credit card
Thank you for you quick service. New leaf refunded one charge but yet no product was delivered other than the first package that I payed only shipping and handling. I guess this refund is better than nothing. Again thank you.
Biggest Scam Ever who has a 14 or 17 day free trail that they don't tell you about and then charge you almost $100 F...ing Jerks. Lucky I have huntington bank and they are going to dispute it and credit my account.
Ok paid $6.95 for oil, then they offered cbd pills along with the oil. They actually charged me a additional $6.95. Ok not too bad, but little do you know that "cancel at anytime " is SUPER VAGUE you can't. Cannot even log into their website.
15 days after purchase they ATTEMPTED to withdraw 89.84 from my account. Glad my bank has fraud alerts and I denied payment. I have tried to stop any charges prior.
BEWARE!!!!
Hey you rip off *** I got my 90 dollars back today after filing a dispute with my bank. I urge anyone who was taken by these con artist to contact your credit card company or bank to file a dispute and get your money back.
The trial did not mention anything about the 89.46 that they would charge after a two week trial. All they will refund me is 50.00. that is wrong.
The trial of after 14 days, did not mention anything about getting charged $89.46.I used my debit card. The product does not work either.
The product is premium cbd oil 300 mg. Called the company and they said all they can refund me is $50.00. I want and deserve a total refund, Just like everyone else is entitled to.It was only one bottle. Plus it does not work. I used my debit card, the amount was for $6.84. Then I just got chaarged $89.46, If I would have known it was that expensive I would not have ordered it.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/30/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 01/15/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (01/19/2020) and we have refunded you back $50.00.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $39.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
There is no contact information on the website to cancel an order or call a customer representative.
I want to cancel my order. I am getting regular shipments and reoccurring payments. I have not found ANY way to contact the company. The website lists NO number or email for contact information.
I would like the shipments to stop and my money back for any charges from this date forward (1/20/2020). No more charges to my bank account.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 11/24/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/10/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (01/22/2020) and we have refunded you back $50.00 and $89.84.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of 39.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
I was charged $89.84 for a subscription I never authorized.
They advertise products one can receive and pay shipping only. That cost was $6.82. That transaction was done December 5, 2019. Two weeks later I noticed another change from them on my credit card in the amount of $89.84. I called them and they said it was for a subscription. I never authorized a subscription. It is a scam they run, and they refused to refund my money.
They need to refund my $89.84.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/05/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/21/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (01/21/2020).
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
Sales issues, false advertising, double charging
I purchased a free trial of CBD oils, and had issue a credit no. For only. No mention of auto shipping and charges for the next shipment. They charged my card twice for the first shipment of 3.95 then auto shipped the shipment charged card on the same day. The amounts of 89.82 and 89.84 all on same day 12/16/2019. The ad mentioned auto enrollment or the price. Have many addresses and phone numbers, which the Revdex.com has already. Trying to stop payment and future shipments, but the online is not valid.
To stop cancel any future shipments and payments from company and make aware of this scam company and its false information and selling procedures
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 11/27/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (01/23/2020).
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $89.84 and $89.82.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
I ordered a free trial of this new leaf cbd oil online said it was free just pay the shipping.
This free trail never said anything about that you had to call them and,cancel any furture orders of this oil at all but,today I went to my bank and,they charged me $89.84 for what one little bottle that was free just pay shipping.no I want my money back.these people are scammers.I read and,re read when I odered this free trail and,it said nothing about another one being sent to you every month.I have called them and,it,s now canceled but,they won,t give me back my $89.84 i,m not happy at all.never again will I do a free trial of anything.
I just want my money back from them.I only got one free trial bottle from them period and,thats not no $89.84 it was free just pay the shipping of 6.95
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/27/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 01/12/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (12/22/2019). On 12/23/2019, we were able to process the refund of $89.84 back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
tried and called them one more time on my refund after awhile on the phone with them they have agreed to refund my 89.84 back to me and,I have a email from them saying this.thank you *** Corn.
Hello ***,
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
Amazing product that immediately helped my husbands anxiety. I heard that New Leaf Naturals was giving a free 1 fl oz sample of premium CBD oil and all we had to do was pay for shipping. (About 6-7 dollars). Before I sent my payment through I was asked if I wanted CBD tablets for an additional shipping charge (same shipping fee as the oil, and also for free). I opted out of that deal , but it looked like it was going to be charged to my card anyway as I got the online receipt of my payment. I figured it was a mistake and decided to wait to see what was in the package when it arrived. I only received the 1 fl oz bottle of CBD oil and no more than 7 dollars was charged to my Credit Card.
We are very pleased with this product and will be ordering more. I'm very sorry to hear that so many people are having trouble obtaining the REAL New Leaf Naturals product. Please be careful when you are reading any site info. Be careful when you are purchasing any product to read the fine print and make sure you are not purchasing any additional products that you do not want. It's easy to do, and I speak from experience. It also helps to use a disposable gift Credit Card that has no more than 10.00 on it (for example) if you are being charged 6-7 dollars. (You can purchase them at most grocery stores, and even at the dollar store). That way you lessen your chance of being taken advantage of. I trust no one. Cover yourself. Be wise. Trust has to be earned. Only trust companies and sites that are proven to be trustworthy. I wish you all the best. ~
False advertisement practice, appears to be illegal scheme to repeatedly charge credit card.
12/29/2019 I placed an online order for trial offer of CBD oil advertised as only for 'cost of shipping and handling'. There was no statement of consumer responsibility for notification, within a time frame, for cancellation. There was a statement, with a prefilled in check-box, that indicated authorization for auto refill, which I promptly UNCHECKED, prior to completing. I received the product 1/3/2020 and the only thing in the box was the bottles of oil & capsules. There was absolutely NOTHING else.... No receipt, no provision of return policy or cancellation policy. 1/15/2020 my credit card company questioned if I recognized a charge of $89.84 for 1/15/2020. I had not made any transactions; but, the label regarding who was trying to charge my card mentioned healthy oil; so, looking at prior charge from 12/29/2019, we determined it was this company. I called the number listed my credit card log (1.888.865.7037)....when call was finally answered, it was an automated system that NEVER identified what business I reached. After 'holding' for the 'next customer service representative' someone finally answered and also NEVER identified what business entity I reached. When I questioned this, the response was terse statement of something not audible and that the Customer Service is routed to them in the Philippines. After I explained to the Rep the nature if my inquiry she told me they charged my credit card because I didn't "call and cancel within the 17 day trial period". I stated there was no information provided regarding this, that the 'auto refill' box had been DESELECTED. She told me I had to send back the unused product to stop further charges. She gave me instructions on how to do this....giving me an RMA#, the address of: 1802 N. Howard 4587 Tampa, Florida 33677; along with, a reference number. This information I provided to my credit card and the charges are being blocked at this time. Now, I can't even seem to get back/find their website. The site, when I placed the order, had Dr. Gupta endorsing the product. Finally, the other issue is the 'so called' 17 day period for cancellation that the Customer Service Rep talked about.....how can a trial time frame 'begin' from time of ordering, have a product arrive 5 days after ordering and think a consumer is trialing it when they don't even have it. I am still following up with these 'Customer Service's people; as well as, my credit card company. Capital One is truly there to help STOP unprofessional 'business'.
Stop trying to charge me for the the product that was advertised as only for shipping and handling. I've already paid that shipping & handling fee. I already told them on 1/15/2020 that I never authorized any additional charges and that since the Customer Representative said I had supposedly had 17 days to cancel I was invoking that option as of that date (1/15/2020) which was only day 13 of my receiving the product.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/29/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/14/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (12/15/2019).
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response. I now have documentation that identifies that they have "have cancelled your account through contacting our Customer Service Support on (12/15/2019).
Rest assured, the account is cancelled and you wont receive any further charges."
Add said that I could get a free trial of CBD oil for the cost of shipping only. Then they billed me for a Membership? and will not give me full refund. I saw an internet add for CBD oil that said I could get a trial bottle for the cost of shipping and handling only. My credit card was billed $6.82, I did receive one bottle of CBD oil. Then I noticed today I was billed for $89.84. When I called the representive gave me some BS that that I had 14 day trial period to cancel the "subscription." There was nothing about a subscription or any notice of 14 days in the add to which I responded. I/He kept telling me yes it says that, no it did not I read through the add very carefully. He finally offered to refund me $40 and "cancel" my subscription. I am not satisfied with this. I want my full refund!
Checking the Revdex.com website finds that this is apparently their method of operation.
I want my full refund not just $40 Apparently this company believes it is okay the scam people.
I want my full refund of $89.84 not just the $40 refund the representative says I will get credited back to my debit card.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/31/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 01/16/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (12/15/2019) and we have refunded you back $40.00.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $49.84
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I still believe their ad is very misleading as nowhere did I see the cancel or be automatically billed each month. However I do appreciate that I did get a full refund.
I am usually SO good at catching scams, but I had a stroke a few weeks ago and my brain did not catch this scam. I bought the free trial (shipping only) of CBD OIL and capsules. Boy did I fall for it. Now I am being charged $89.84 and $89.82 for something I didn't agree on. I thought it would help my stroke numbness. My brain usually tells me it's wrong and a scam, not this time darn it!!
I agreed to a trial of the product and reviewed it completely. I was then later charged with expensive multiple charges to my bank account
I did not authorize them to withdraw money from my account. This was only to be a trial. They would not refund my money, told me the amount they charged was a discount already since they tried to take out the entire punt 3 times from my account and it didn't go through so they took a smaller amount. I would have never done the trial if there were other charges. No place was there that it said anything about full prices or other charges. I want my cash back.
I basically want theobey back from this company
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/12/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/05/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (01/08/2020) and refunded you back $20.00 for each of the products.
Since we are not allowed to do this, as a COURTESY, we went ahead and process additional refund of $29.84 and $29.82
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you