Sign in

New York & Company

330 West 34th Street, New York, New York, United States, 10001-2406

Sharing is caring! Have something to share about New York & Company? Use RevDex to write a review

New York & Company Reviews (%countItem)

I ordered clothes from New York & company website it gave me a code to call Customer service so I did. Than a customer service guy placed the ordered and it declined it. So the next couple days I called new York & company the Credit card department the customer service kept telling me it went thru and it didn't. They took my money and I was told I had to wait for a review 30 day's and it was there fault from lieing about my clothes being delivered. And when there customer service Ordered department said no ordered was placed. They had a hold on my credit limit and it was supposed to be back on my Account. I do want my credit before they go out of business.

New York & Company Response • Aug 17, 2020

Hello, ***,

We apologize for any issues surrounding your order. We were unable to locate an order in our system based on the information provided. Should there still be a hold on your account, please contact your financial institution directly to open a dispute. In the event your used a different email address to place the order, please reply to this message to include the updated information, so we may run a new search.

Best Regards,

DD

Customer Support & Service

I purchased clothing at the Central Avenue, Yonkers, NY store on 7/*/2020. I wasnt able to try on due to the store policy regarding COVID-19. I asked the sales clerk if I can return items and she said yes within 45 days
I went to make the return today due to clothes not fitting me and they told me I couldnt bc the store is closing
I should not be penalized for this. I should receive a full refund on my items. I didnt go to the store sooner (before the 7//20) bc it wasnt until today that I was feeling better. Ive been going through a lot. Stopped working due to COVID19. The receipt
says if your purchase was prior to July , 2020 , seems like I should be entitled to a refund
and within the 45 days. I am not asking you for a credit. I am not shopping in the store and I am not interested to be out while in most of the country we have a shelter in place in effect. I want the store to put it back on my debit card! I have the receipt I bought on 7/*/20.
The company filed the chapter 11 prior to my purchase, and allowed us to continue making purchases! bc they should have advised us 45 days prior to the 7//2020 announcement. that wouldve been fair bc 45 days is the limit to return. Be fair.
REceipt dated 7/*/20 ***. Transaction ***, store *** cashier *** time 14:58:31 authorization code *** for deit card ending in *** there was an exchange with a balance of 33.94 however the purchase was more than that.

New York & Company Response • Jul 23, 2020

Our company filed CHAPTER 11 Bankruptcy on 7//2020. This was a court approved filing. As a result our return policy was revised on 7//2020. Customers who wish to return merchandise purchased within 6/*-7/*** will receive an in store merchandise credit. We regret the inconvenience this has caused to our customers.

For any additional questions or inquiries, customers may contact the below company who is managing the filing for us.

Prime Clerk at *** or (toll-free) and (for callers
outside of US and Canada).

Thank you for allowing me the opportunity to respond to this complaint.

I made a purchase on 6//2020 in the amount of$238.89 and I went to return all the items because they didn’t fit on 7//2020. All the stores are closing and they are not issuing any refunds. I have 45 days to return the items and was told due to closing they can’t issue me a refund only store credit. If the store is closing what good is a store credit. Further more none of the items I purchased was in stock therefore I don’t want a store credit because it would not benefit me. I need a fill return. I’m in compliance with the return policy and I have my receipt along with all the items within the return period.

New York & Company Response • Jul 17, 2020

Hello, ***, Thank you for shopping with us. Unfortunately, our policy has changed as of July ***, 2020 to include all returns will be refunded to a merchandise credit. This new procedure supersedes any previous policies in place or information provided at the time of purchase, in accordance with the restructuring process we are undergoing. Please know that our goal is to provide you with the best shopping experience possible, and are always disappointed when we do not do so. As an alternative, we invite you to use your merchandise credit to take advantage of our amazing storewide sale. It is our sincere hope that you, and your loved ones, are safe and well during these unprecedented times. We are incredibly grateful for your patronage. Best Regards,DDCustomer Service DepartmentNEW YORK & COMPANY

Customer Response • Jul 20, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: A store credit will not suffice. The stores are closing 8/*** furthermore the stores are not receiving and new items or sizes therefore there is nothing in the stores that I could use a merchandise credit on. I would like my money in the amount of $238.89 refunded back to my credit card in which I paid. I can’t be forced to take a store credit when the store is closing. I am in compliance with the return policy and I want my full refund and not a store credit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

New York & Company Response • Jul 27, 2020

Dear Customer,

As a result of RTW’s bankruptcy filing
on July *** our customer return policy has been revised.
This revision has been approved by the bankruptcy court. If you would
like to return your product, you can receive a merchandise credit if the
product is accompanied by a receipt. We regret any inconvenience this has
caused you and thank you for shopping at our store. For additional
questions or concerns, please contact Prime Clerk at
*** or (toll-free)

Sincerely,Customer Support & ServiceNew York & Company

I called NY & Co. customer service on Sunday 7//20 regarding my return experience from the previous night. I returned an online order that I placed on March ***. For knowledge purposes, I returned the pants because I ordered my normal size, but they were too small in the hips and the store does not have that product in stock, nor do they carry tall sizes in the store. According to the store policy posted online in response to COVID, I was able to return “the item, with my invoice, ID and credit card used to purchase the item” and get my money back. On Saturday night, I went to the store with all of those items, yet the store clerk refused to give me my money back and would only give me merchandise credit, even after I questioned the store policy multiple times. Sunday morning, I called customer service and the representative told me to take the merchandise credit back to the store and ask for my money back. I did just that and the manager said she didn’t know if that was possible. It is now Wednesday 7//2020 and she just called to tell me it is not possible and from now on all returns will be store credit only. I don’t see how that is acceptable because the stores don’t carry all the products in tall. Why would I order something that I can’t return to the store? I definitely don’t want to have to pay to ship it back after I already paid to have it shipped to me- which is why I didn’t return it that way in the first place. I just want my money back per THEIR OWN stores policy- and THEIR EMPLOYEE screwed up. I absolutely refuse to shop there anymore, especially with this bologna new return policy of only receiving store credit AND not listening to the customer’s concerns. Extremely poor customer service… I don’t think I can say it enough.

New York & Company Response • Jul 27, 2020

Hello, ***, We apologize for any miscommunication regarding
your return. Could you please provide your receipt information so we may look
into this? Best Regards,DD Customer Service DepartmentNEW YORK & COMPANY“To assist
with your order or answer questions, the Company may collect your personal
information. Visit our privacy policy at https://www.nyandcompany.com/static/privacy-policy/ for more information”Subject : Returns & ExchangesTopic : PolicyDate of Visit : 07/11/2020Time of Visit : 6-7PMComment : I called customer service on Sunday
regarding my return experience Saturday night. I returned an online order that
I placed on March ***. According to the store policy posted online in response
to COVID, I was able to return the item with my invoice, ID and credit card
used to purchase and get my money back. On Saturday night, the store clerk
refused to give me my money back and would only give me merchandise credit,
even after I questioned the store policy multiple times. Sunday morning, I
called customer service and the representative told me to take the merchandise
credit back to the store and ask for my money back. I did just that and the
manager said she didnt know if that was possible. She just called to tell me it
is not possible and from now on all returns will be store credit only which is
BS when the stores dont carry all the products in tall. Why would I order
something that I cant return to the store? I definitely dont want to have to
pay to ship it back after I already paid to have it shipped to me- which is why
I didnt return it that way in the first place. Whatver- at this point I am
pissed off and refuse to shop there anymore I am not usually and angry person,
but this is absolutely ridiculous!!!! I just wanted my money back per your
stores policy- and your employee screwed up, so I dont get my money back. Also,
I will be contacting the Revdex.com about this.Rating : Negative__________________________________________________Customer Name : Elizabeth LesterE-Mail : [email protected] # : 770-693-2916

Customer Response • Jul 27, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

They have requested I send a copy of the receipt. I have attached the receipt to this response, along with a screen shot from their website stating the return policy during that time period.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

New York & Company Response • Jul 31, 2020

Thank you for your patience ***.

The funds have been removed from the corresponding merchandise credit [***] and the sum has been credited to your Master Card ending in ***. Please allow 5-7 business day for this change to reflect on your account.

Best Regards,

Diana

Customer Response • Aug 03, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

In regards to order #***. I did not receive my full refund. I have reached out to customer service several times, no response. Here is the breakdown:
I did not receive the full refund for this return. I am due $6.95 for this order

*** jogger pant 29.97 + 1.80 in tax = $31.77
55101323 drawstring jogger 29.97 +1.80 in tax = $31.77
48476405 buckle cardigan 34.97 + 2.10 in tax =37.07

total = $100.61

my current refund = $93.66

due $6.95

New York & Company Response • Jul 17, 2020

Hello,

Please allow us to apologize for any inconvenience regarding your refund status. The sum on $6.95 accounts for label usage. Any time a return shipping is made using the enclosed return label, the total refund is reduced by this amount. For additional details about our return policy, please visit us at ***

It is our sincere hope that you, and your loved ones are safe and well.

Best Regards,

Diana

New York & Company

Customer Support and Service

Customer Response • Jul 20, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Rude. When in at 6:10pm. The lady's didn't even ask if I needed help.. the two lady just talked to with each other and chose not to help. Ugh very bad attitudes.

This is an awful company that does not care about their customers at all. They changed their return policy around the time of my online order. Being a loyal customer, I had not realized they changed their policy since my previous orders. They received my return a few days after their newly shortened return time frame. They refused to accept the return even though they were already in possession of it. They would rather pay for shipping the product three times and lose the business of a loyal customer than refund me $30. I have shared the details of their anti-customer mentality, which has deterred other customers. The net $10 profit they received has now cost them hundreds of dollars. I am shocked that they think dehumanizing a transaction is a good business practice and teach their employees this rhetoric.

Good evening,
I purchased some blouses online during The time that the stores were closed. I called customer service to ask what was the limit time to returned the items and I was told that it was indefinite due to Covid. I went to the store that barely opened a week ago in Eagle Pass, TX to returned the shirts and the lady said that she couldn’t give credit on my credit card, that based on their rules they were able to do the return but they were giving store credit only. I told her that I could get store credit since the largest size they sale in store is xl and I only shop on line. She then mentioned that I was able to use the merchandise credit on line which I know that in most of the stores you can’t. I went ahead and asked her again if she was sure that I could use it and she said yes, that it was like a reward certificate. Well, I spent all this time looking for the items that I was going to purchased and off course on the back of the merchandise credit it says that it can not be used on line. So now I am stuck with a store credit that I am not going to be able to use thanks to the lady that lie to me . Is there something that can be done in order to get store credit or at least a gift card. Please advise. I just want to buy more stuff but I can’t since I’m the store they don’t sell my size and the card that I was provided with can’t be used online.
Thank you

New York & Company Response • Jun 25, 2020

Hello, ***,

Thank you for shopping with us. Please allow us to apologize for any miscommunication regarding youtr return at one of our store locations. We would be glad to convert the Merchandise Credit into a Gift Card for online use. Please reply to this message, or to *** with the card number so we can correct this for you.

Best Regards,

Diana

New York and Company is one of my favorite stores to shop at. I have been an active, VERY LOYAL customer. I also have an account at this store that is ALWAYS in good standing for the past 22 years. In that 22 years, I’ve experienced the same issues twice which is too many for me, and I am NOT happy about it. They’re taking money from me but not following what they say which is a problem. This is the 2nd time that I have made an online purchase, requested next day shipping, and my order was NOT received the next day. The last time this happened, I was told that I would be refunded for the shipping, and after looking at my statements I saw that my shipping was never refunded. I didn’t press the issue, I just let it go and paid the bill off in full anyway. I recently placed an order on 6/4/2020, and decided to try once more for next day shipping which was a mistake...AGAIN, because my order is still showing processing. When I placed my order, the system showed expected delivery on 6/8/2020. As usual, I received no emails informing me of any delays so I had to call. I spoke with a rep and explained the situation, and THEN I was told that there are delays in the warehouses, and that she’s unsure when it will be shipped and that I will receive an email when it has. I asked can my $26.99 for shipping be refunded now since I will not receive my items today? I was told no, not until the order has been shipped. She said that a request would be submitted to refund me which I don’t believe, because I was never refunded the 1st time this happened so why would I believe what they’re saying now? It shouldn’t matter whether the order has been shipped or not, if a company is aware of an issue....that issue should be addressed and corrected IMMEDIATELY for any customer that has next day shipping. If I were to call my bank right now with an issue regarding a transaction, that issue is resolved before I hang up the phone. I’m not giving excuses from the bank as to why I cannot have my money back, the issue is just fixed, and that’s good business in my opinion. I think it is unfair that customers who have paid extra for shipping do not receive updates when there are delays or any type of issue. Credit cards are charged IMMEDIATELY, and products are not even received on the date scheduled. Not only am I waiting on items, I paid extra for shipping, and now I have to wait for reimbursement too. I am leaving this comment because I think other customers like myself should be aware not to pay additional money for shipping items early with New York and Company. Their word does not hold truth to it all the time, and that’s an issue. If there are delays, Have the decency to inform your customers of the change by sending an email, or calling the number that is listed on their account when they ordered. Me personally, I can appreciate someone letting me know about something, rather than saying nothing at all unless I make a phone call to you. This is terrible business, and I am disappointed!

On May *** 2020 I purchase a Eva Mendes Blouse order # *** online I returned the blouse back because of the material upon returning the merchandise I spoke with customer services ask what can I do about this situation I mention to customer services that when I purchase the blouse it was on a vanilla gift master card but I no longer have the card I don't know if they thought I was lying or what but a diligently customer not satisfied I asked can you put the 30.74 on a new york and company gift card since I no longer have the card I was told that they could do that for me now all of a sudden I get a email stating that it was put back on the method it was received not happy don't have the gift card anymore so u mean to tell me that how you feel towards your customer I can't afford to lose 30.74 with this company and y'all have my merchandise so can somebody be more considerate to there customers.

New York & Company Response • Jun 17, 2020

Hello, ***

Thank you for your patience while we worked toward a resolution. Unfortunately, the type of payment used is difficult to change once the refund has been made, please allow us to apologize for any delay this caused. Nevertheless, we would like to confirm, your request for a gift card in the value of the return, $30.74, has been completed. You should receive a new gift card within thew next 5-7 business days.

We hope that this addresses your concerns and that you stay safe and well.

Best Regards,

Diana

New York and Company

Customer Response • Jun 17, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

This business took additional funds from my account without authorization. In 2019 I signed up for service with this merchant on a month by month basis. This merchant attempted to charge my card in January and the card was declined, all of their merchandise had been returned. I received an email that the account would need to be reactivated in order to continue the service. I did not update cc information or reactivate

This merchant then ran my card without authorization in May for several months of service although I had not used the service since it was deactivated in January.

New York & Company Response • May 20, 2020

Thank you for this information. Our team is working toward a resolution. Should you have any further questions
or concerns, please contact us at ***

Best Regards,DD Customer Service Department***
***”

Be careful buying from them. If you don’t return within 45 days they won’t even give store credit. They won’t accept the merchandise at all.

I return item to the store on *** January 2020. I had two separate return and cashier put both return on the same ticket. I ask her will that be okay because normally they do the return separately. I contact the store via phone and in person and the 1800. I kept getting the run around about my refund. The order number was *** item drapped jumbsuit fiesta pink. I also received an email Debra and Sent the request info the Feb..but no response.

New York & Company Response • Feb 20, 2020

Hello, ***,

Please allow us to apologize for any delay in completing your refund request. Our notes show that a refund corresponding to order *** was reprocessed on 2/*/20 for $38.75. Should you have any additional questions or concerns, please email us at ***

Thank you for your patience.

Best Regards,

DD.

Customer Response • Feb 24, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I didn’t receive my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Customer Response • Mar 02, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

I have not receive my refund yet. I was ask closed my case with PayPal. I did that, but still have not my refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

New York & Company Response • Apr 03, 2020

Hello, ***,

We apologize for any delay regarding your return. A partial refund was previously issued for order *** and you should see the remaining sum credited to your account within the next 1-3 business days.

Return total $77.53. ***- $32.31***- $45.22

Should you have any further questions
or concerns, please contact us at *** Best Regards,DD Customer Service DepartmentNEW YORK & COMPANY“To assist with your order or answer questions, the
Company may collect your personal information. Visit our privacy policy at *** for more information”

On 11//2019 I purchased online 4 vests (2 blue size large & small, 2 black size large and small) that were set to be picked up in store. On 11/*** I got an email stating my order was ready to be picked up. On 12/*** I got another reminder to stop by and pick up my order. I unfortunately did not have time to pick up the items since the store isn’t very close to my house. The receipt clearly states that if the item is not picked up within 7 calendar days then the order will be cancelled. On 12//20 I receive a pickup confirmation, I quickly headed to the store and spoke to the manager and explained I had not picked it up. They quickly looked into it and stated that they had given someone else my order by mistake but to not worry that they would open a ticket with corporate to receive a refund. They opened the ticket and told me I would see the refund within 7-10 business days. I have waited, emailed and called NYCO countless of times and all they have done is say we will get back to you corporate is processing it.

New York & Company Response • Feb 05, 2020

To whom it may concern,

Our notes show *** was refunded $43.64 on 1/with a funded date of 1/. This sum posted to her VISA*** with reference number ***

Best Regards,DDCustomer Service DepartmentNEW YORK & COMPANY

I placed online order #*** containing 25 items in total. The order was delivered 01//20 in a box that was severely damaged and taped up. Only 5 out of the 25 items were inside of the package. The merchant phone lines were closed upon delivery so I emailed the merchant right away and included photos of the damaged box. The merchant emailed back indicating that due to the volume of my order they cannot refund me nor assist me. They said I should file a claim with ***. Once I filed a claim with ***, the *** rep told me to contact the merchant with 3 business days. I have made several calls since then and the merchant keeps telling the same thing, their reps cannot assist me, they can only pass my information over to a supervisor who should call me back. However, despite my several calls and weeks of waiting, I have not received a single email nor call from the merchant since I filed my claim. None of the reps have been able to transfer me to supervisor nor are they able to provide me any supervisor information. They have made several false promises that I would be contacted. The last rep named Keo even refused to keep me on the line until a supervisor was available, she said she "she must tend to other customers in queue" and said if I do not receive a call back from a supervisor to just call customer service to try again. I pleaded and begged that she not let me go until a supervisor would take my call but she made it very clear that other customer calls mattered more than mine. I have been waiting since 01//20. I have been charged for items I never received. I have been patiently waiting for resolution and have been neglected and caused a great deal of stress. No one has been able to help me and not a single supervisor has returned my calls. I have even made an attempt to dispute the transaction on my New York and Company credit card.

New York & Company Response • Feb 05, 2020

Hello, ***,

We are sorry to learn your issue has not yet been resolved. Based on our notes, this a matter where the *** is handling an open claim. I have forwarded this inquiry to a supervisor in our eCommerce department to find any possible solution on our end.

Thank you for your patience as well as collaboration.

Best Regards,DD Customer Service DepartmentNEW YORK & COMPANY

Customer Response • Feb 11, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Not once has anyone from New York and Company returned a single one of the calls I was promised, and I was promised SEVERAL times that a supervisor will either call me or email me. Over a month and not a single call from any of the supposed supervisors. Telling your customers that they will be contacted is a terrible way to buy time. My time was wasted, my stress levels increased, and my trust in what was being said to me was lessening each time I called. Until I see my the order total removed from my card balance, this dispute is not resolved. I am STILL patiently waiting. Despite receiving an email recently informing me that I have been credited, my "available" balance does not confirm that. I will not rest assured until my credit card balance is restored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

New York & Company Response • Feb 20, 2020

Hello, ***,

Thank you for your patience, our eCommerce team has confirmed a credit for $642.99, corresponding to order *** has been issued based on the results of the *** investigation. We apologize for any delay and thank you fro your patience throughout this process.

Best Regards,

Diana.

Customer Response • Feb 23, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that the credit from *** mentioned has recently been applied to my account.

Sincerely

Receiving purchase receipts(x3) for Hialeah, Fl. store #***, from credit card purchase.
I mailed the receipts to Florida no response, call the *** business number and nothing can be done,I DIDNOT make any purchases and have no account with NEW YORK and COMPANY

New York & Company Response • Feb 03, 2020

Hello, *** Please allow us to apologize for any delay in addressing your request. I have forwarded this information to the corresponding department with a request to remove your information from our system. Should you have any further questions or concerns, please contact us at ***

Thank you for your patience. DDCustomer Service DepartmentNEW YORK & COMPANY

Love the clothes and shop a lot with them. However, this last time that I ordered the App glitched and it picked up an address from over 5 years ago. The billing address was also incorrect the order should not have gone through instead it did. I called right away on Saturday and they were closed. Then I receive an email with a tracking # early the following morning (Sunday) so I called right away so they can change the address because I know it has not shipped being that it was Sunday and the rep said no they don't call ***. So I asked for the manager and she also said no they don't call *** that I have to call. So I called ***, and they said I can't change it the shipper needs to call and change the address. So I called NY&Co again and explained that they need to call to change the delivery address and again they said no. They would not even try to help or assist in any way. I work for a company and when customer's call that the address is incorrect right away we call *** provide the tracking and updated right away because that it is good customer service. I shop a lot with NY&Co and never have I had a problem until now and I can't believe that they will not assist. It's ridiculous..

On 11/*/2019, I ordered two jumpsuits online for $215. 57 each (diff sizes and separate orders)and checked out with PAYPAL. On 11//2019,I returned both items in the store, only to discover days later that my account was credited for only one of the items. I have my receipts and have email Retailwinds multiple times about this issue but no one has responded to me.

Note- This is not the first time this has happened to me, I thought it was an isolated event and gave them another chance, but now I know that there is a huge problem with returns (especially via PAYPAL) where the funds do not actually make it back to your account even though one's receipt tells a different story. I just need this problem resolved.I encourage everyone to pay close attention to their accounts as they may not be receiving theirs too.

New York & Company Response • Jan 09, 2020

Our team has reviewed your purchase based on the information provided and we are able to confirm a refund for $215.57 corresponding to your in-store return was successfully processed as of 1/*/2020. Please allow us to extend our sincere apologies for any delay in completing your order. Should you have any further questions or concerns, please contact us at *** Best Regards,DDCustomer Service DepartmentNEW YORK & COMPANY

Customer Response • Jan 10, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I have REPEATEDLY unsubscribed from New York & Co. e-mails and they continue to store and use my information to solicit business from me electronically. I would like them to cease and desist from contacting me in any manner as I find unwarranted communication a breach of their trust. I was advised that I could unsubscribe at any time, however; that has proven to be incorrect. New York & Co. continues to store and use my information to solicit my business. I have unsubscribed from their mailing list 3x and they continue to add me to their mailings and use my data inconsistent with their site terms and against my consent. I want them to delete me from their system immediately, and a letter advising that my name and all identifiers have been removed permanently from their System.

New York & Company Response • Jan 02, 2020

Hello, ***,

Please allow us to apologize for any inconvenience caused by data gathering pertaining to purchases made with New York and Company. We have forwarded your request to our eCommerce team, who will be removing you from any communications list you may remain on.

Thank you for your patronage.

Best Regards,

DDCustomer Service DepartmentNEW YORK & COMPANY

I have placed over $1,000 worth of orders in the past 2-3 months with this company.
One item ripped the first time I wore it. Another item ripped the 2nd time, and it had never even been washed.
I contacted customer service where I was told, rudely, that the best they could do was offer 30% off of the item that ripped if I re-ordered it. I do not think this is very good customer service -- to a loyal customer who has placed many, many orders. I would expect that the item are simply replaced. I can accept that it happened to 1 item, but I cannot accept that it happened to 2 and I am supposed to just deal with it and place another order if I want to replace the items.

New York & Company Response • Dec 31, 2019

We apologize for any inconvenience regarding your order; unfortunately, we are unable to replace the items without additional information, availability permitting. A complimentary shipping label is on its way, via postal service; please use it to return the damaged item. Once we receive the item at our headquarters, we will issue a refund based on the payment method used for this transaction.
Kindly include an image of your receipt and or purchase details. Should you have any further questions or concerns independent from this case, please contact us at ***.

Best Regards,
DD Customer Service Department NEW YORK & COMPANY

Check fields!

Write a review of New York & Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

New York & Company Rating

Overall satisfaction rating

Description: CLOTHING-RETAIL

Address: 330 West 34th Street, New York, New York, United States, 10001-2406

Phone:

Show more...

Fax:

+1 (212) 884-2396

Web:

This website was reported to be associated with New York & Company.




Add contact information for New York & Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated