New York & Company

Paid for items that I have not received and the merchant declined to assist me with this matter*** admittingly lost my package. They opened an investigation, closed it, reopened it, closed it etc. I contacted NY and CO twice. Neither time would anyone help me regarding the lost package. I do not think it is fun to pay for items I never received. I would like my items or refund me.

I have received emails, ads in the mail, and texts from New York and Company advertising 50% off everything with no exclusions. I went into the store to make a purchase and was told the Gabrielle Union and Eva Mendes lines were excluded from the sale. I explained that was not stated on the ads I received via email, text, and mail correspondence. I stated that this is false advertisement.

I was told by 2 different people that my order qualified for free shipping back if it did not fit for black friday. Then I did not receive an invoice with my order to send it back. Got the run around from the live chat, called in the girl said she would email me a free shipping label so I could send this stuff back. I bought 6 velvet hoodies that are not made very well, in an xxl for a 15 and they are short, run small and have very short sleeves. The label never came to my email. I tried live chat they had no idea what I was talking about and told me to go to my orders to print it out. Then I talked to another girl on the phone who sounded like she had a mouth full of food, very unprofessional, told me she had to put my name on a list to get a supervisor. DO THESE PEOPLE WORK FROM HOME? ALL 4 PEOPLE I SPOKE WITH ARE VERY UNPROFESSIONAL. I just want to return this stuff like I was told I could.

I WILL NEVER SHOP FROM THIS PLACE AGAIN. I WAS TRYING TO BUILD UP MY CREDIT AND THIS IS THE SECOND ORDER AND SECOND BAD EXPERIENCE I HAVE HAD FROM THIS PLACE.

Hello,
I purchased a couple of products from your online website. I had problems with someone cancelling the order and I never received it. Your company still charged me. I have called a number of times, sent my bank records, asked for a manager and was denied. Last call someone said a manager would call me back but I still have not heard anything or been refunded and its been almost a month!!!

I really don't appreciate how I have been treated by your company!!

New York and Company used to be my favorite clothing retailer. I don't know what happened but it has gone downhill. Their sizes are not consistent, online purchasing is a nightmare, and they lied about a promotion. Promotion was City Cash NO EXCLUSIONS yet there were exclusions. That is extremely misleading to customers and either should be honored as no exclusions or refrain from using the phrase.

New York and company sends out coupons and then when you going to shop online or in store you can’t use any of they coupons. When they coupons states 10% off your purchase of 50.00 or more & YES YOU CAN USE IT WITH OUR STOREWIDE SALE IN STORE OR ONLINE. They won’t honor any of they coupons it misleads the customers with faluse advertising and say the coupon expired yesterday or read the exclusions. It’s just to push the customers to buy in store or online and not be able to use any of they coupons. They say Everything is on sale and you can’t use the coupons. They deserve zero stars.

I received an advertisement that says the entire store at the Willowbrook Mall location (Houston, TX) is 50 % off. Specifically it says "EVERYTHING 50% OFF NO EXCEPTIONS". There is no other fine print. When we went to the store and tried to buy a dress at $69, it was full price. The store manager said certain items, about 20% of the store merchandise, was at full regular price. When I showed them then add, they had no response other than to admit they were not honoring the add. This is not the first time this has happened at this location. This is false advertising. I am asking for this to stop.

On 11//18 I go to attempt to use my store credit card with NY&CO and I receive a Credit Karma alert that my account has been closed by the credit card company. I understand I haven’t used my credit card in a few years, but with the intent to very soon use that being today and with the upcoming holidays was my plan. I am very upset that this occurred, especially being a 10 year customer, courtesy would have been to notify me that my account runs a risk of being closed. I called Customer Service and I was informed that my account could not be restored and that I would have to re apply in which I refuse to reapply. I also reached out to the Corporate office multiple times (11//18) and how can I reach Corporate with the voicemail box being full? Go figure?

I returned an item and I am having problems getting a refund. I am a new card holder and it was the first time I ordered something from inside the store because they did not have the item I wanted in stock inside the store. They have a very restrictive 45 day return policy which I was not aware of because it was the first time I had ordered from them. I asked for a waiver and at least two New York and Company customer service representatives from New over the phone assured me I would get my money back. Now they are giving me the run around.

I ordered the following items on 8//18:
1. Jacket @ $53.97
2. Jacket @ 53.97
3. Top @ $23.97
4. Top @ $23.97
5. 3/4 Top @ $11.97
6. 3/4 Top @ $11.97
I decided to return items 1, 2, 5, & 6. According to my tracking number (***), my return was received on 9/*. I had not received an update by 9/, so I decided to contact customer service. They let me know that no returns have been processed. Still had not heard anything back by 9/, so I emailed yet again. They asked to email back with the SKU number, which I obviously did not have because I had shipped the items to be returned. I emailed them back with the item number on 9/. Finally on 9/*** I received a refund of $110. However, the refund amount was incorrect. I should have been refunded an additional $26. I asked for the itemized breakdown of the refund & they only refunded me for items 1 & 2. I let them know & we had emailed back & forth from 10/- 10/*** Their final resolution was that the 2 other items were not confirmed by returns department so they will not be able to issue me a refund for $26.

I asked to be emailed a copy of my return packing slip that I had included in my shipment since that would confirm that I had indeed returned 4 items, not 2, but they were unable to send me a copy of this. I went on their website for a live chat with customer service to ask for their main address so I could file a complaint & I told the representative that I would file a complaint, she didn't even try to resolve my issue or find out more about it, she just said Have a great day & I ended the chat.

I have been a customer for many years & never had any issues. If I wanted to lie about my refund, I would say that I returned all 6 of the items so I could receive a complete refund or even just the 2 other more expensive ones that would equal double the refund amount of $50, instead of $26, which is what I am asking for. I feel that since I had to contact the company several times for an update on my return, there was a delay or confusion on their part, so it is likely that there was a mix-up on my return & that maybe the other 2 items were misplaced or not scanned.

I purchased 4 items on August ***, 2018. I purchased expedited shipping all the items were shipped separately. When the items finally arrived, the quality of the dresses were poor and too big. I then purchased another dress in the beginning of September and purchased overnight shipping. The dress did not come until 5 days later. I returned 3 out of the 5 items via UPS as the items purchased was not allowed to be returned in store. When the items went to UPS, 2 items went back to New York and Company the third item the UPS employee shipped incorrectly back to me. I contacted UPS and they told me I need to contact New York and Company to receive a new return label. I contacted NYC and after 35 mins on the phone and no resolution except they would give me 10% off and not accept the dress back, I asked to speak with a supervisor and was told I would receive a call back within 24 hours, which did not happen. I called back and spoke with a gentleman, who was extremely rude and told me to learn how to read and there was nothing he could do. I asked if I paid to ship the dress back, would it be refunded, he said now it is not their problem, so I again asked for a supervisor call back. I received a call back the next day. The supervisor was very nice and told me to donate the dress and she would be refunding the dress for the $25.00 I paid for it. This never happened. The 2 items that did get returned were not returned at the purchased price. I contacted customer service and was told they are now charging a $6.99 return fee. I did not argue that if thats there policy that is fine, but now they took the return off my account and I am now out $42.05. I have been contacting NYC by phone and e-mail and I am getting no response. I am just looking to be refunded for the items which is $42.05. I have been a credit card holder with them for 5 years, I have never missed a payment and I shop there frequently. I am only asking what is deserved back to me, which is the $42.05.

I placed multiple orders on October *, 2018 and paid for the 2-day shipping guarantee. Some of the orders have been shipped, but two of my orders have not been shipped as of 8:38 a.m. 10//2018 CST. I have made multiple calls into the New York and Company via the 1800 number to try to resolve this conflict. Most of the time, the wait time exceeds 30 minutes to speak to a supervisor that issues out promises that they never follow up on. I have no idea what to do at this point. I am holding for my 5th follow up phone call about my merchandise.

On 9/*/18 I placed an order and paid additional monies for overnight shipping. Given that it did not arrive timely as I paid for, I contacted this company by email on 9//18, 9//18, 9//18, 9//18, 9//18, 9//18 and 10/*/18 with respect to a crediting my store credit card for the shipping cost. To date, I have not received any response.

I made a large purchase from a NY&C store in Al. All the items did not fit properly. When I returned back to GA I returned all the items back. So, I thought snice all items I purchased was returned my account goes back to zero. I called my card just to check and it was a balanced, I paid it then I saw my receipt and notice that all the items I returned was not credited to my account. So, I called my cc and explained to them what happened and they stated the issue would be submitted a fixed in few weeks. Then next month come and notice that the issue has been fixed at all that I was charged late fees on top of the amount that was returned back to the store I called the bank they told me they will submit an appeal and it would be taken care of. So, another month past I called the card, the store and bank and each of them telling me that the others need to take care of the issue. I have had the run around for several months and the issue hasn't be resolved it's getting worst. Because I'm being bill for late fees and interest every month when they telling me that it will get resolve. I made a full return of all items and I wasn't giving a full refund for these items.

I have been trying to contact New York and Company customer service because I am not able to place online orders through my account. I cannot use any form of payment and the customer support team cannot place my orders either. I have spoken to representatives and supervisors about the situation and they have told me that they have put in requests to corporate to have this matter looked into. I have never been given the reason why the account is not working. I have been told that I would be contacted through email or a phone call each time I call to talk to someone in customer service, but have never gotten any contact back. I have tried contacting the customer support phone number, live chat, and messenger on the Facebook page. This issue is still not resolved and has been going on for about a month and a half.

I purchased a red sweater (Order#*** in January. I am wearing it for the second or third time and the sleeve is splitting up the seam all the way to my elbow. I also purchased the same sweater in another color (on a different order) and am worried to wear it for fear that I'll have to hold it together with safety pins which is horribly unprofessional.

I attempted to contact the company and was offered only a 15% refund because it was "past the return period".

On 9//2018, order# *** I ordered sku# *** DB WaistBND WDLED GoldDust size 10. Your stock was full. No indication of limited availability. I get my packages supposed to have 4 items and received only three. The item above was missing. I called customer service said there is none in stock. And said I will give your money back. I looked online and saw there was available. He stated he can't see no stock. I'm not use to this kind of service from new York and company. I always had a good experience. This customer service agent act as though he didn't want to be bothered. I stated that what can be done to keep this from happening again, he kept saying I can give you your money. I was concerned about potential theft in your warehouse. He act as if he does not care.

I bought a pair of pants on May *, 2018. I wore them 3 times, and they started coming apart. On August *, I wrote an email requesting a refund. I received no response. I wrote another email on August . Still no response. I called on September *, and the customer service representative told me there were was no record of my emails, but regardless, I was outside of the 90 day return period, which she said was July . I told her first of all, that was incorrect, 90 days would be August *, which was a day after I first wrote an email, and second of all, I wasn't simply looking to return the item, I was seeking a refund because merchandise should not fall apart after only three months. She said someone would get back to me. I received an an email September that I was outside the return period, which was now 45 days. I responded explaining the situation, and sent pictures of the defective clothing. I received another response saying that would not issue a refund.

I need to return some items from an order I placed online. I read the return policy on the website before placing my order and it makes no mention that the customer is responsible for all shipping charges if the purchase is more than $500. It states that I will be provided a return label and $6.95 will be deducted from my refund.

This is the response I received from their customer service department:
We have received your request entered on order ***. We regret that we are unable to send a return label, as your order exceeded $500. If you would like to return your merchandise, you may take it back to a Fashion to Figure store in your area or return it by mail within 45 days of your purchase date (7/).

But here is the written policy on the website:
RETURNING ONLINE PURCHASES
Detach the top of the package invoice and keep it for your records.
Circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice (note that $6.95 will be deducted from your refund should you choose to use our enclosed label)

Item Number: CN150077
I purchased a total of 4 shirts different colors, and the quality of the shirts are horrible. The fit was excellent, however the at least 4-5 buttons would randomly open exposing my bra. This is not a sizing issue because I have more than enough room, The issue is the buttons, the buttons are extremely flimsy. This is the 1st time I seen a button down shirt that visually looks so structured, and might I add this was a short sleeve shirt button-down shirt. I absolutely adored this shirt, now I will hav to get "ALL" of the buttons replaced on all shirts. I'm so upset. I'm a faithful customer, and have never placed a complaint on any product. I will pay any amount of money for your Tall pants specifically, but never again will I purchase this blouse or any other blouse. I'm so upset