New York & Company

I bought a coat but unfortunately, it didn't fit the way I imagined. Since it was an "online exclusive", it had to be returned by mail. No problem. Well first, the return shipping is not free. Again, I was okay with that. Since I used a gift card to partially pay for my purchase (over $300), I was automatically sent a gift card as a refund. (Even though I also paid the balance with my credit card through paypal and they could have just as easily sent my refund via paypal). I called customer service and asked to cancel the gift card and refund via paypal. I was told since it was already shipped, it can't be cancelled. A little annoyed but... okay. Well, my gift card gets lost by ***. I call back to speak a manager and what a surprise, the card CAN be cancelled and I can get a partial refund to my paypal and the balance on another gift card that will be shipped out. After another week, No credit to paypal and no new gift card shipped. Called back again and they give me the run around. 2 weeks later, they just sent an email to corporate to devalue the lost card and re-issue me a refund via paypal/giftcard - after multiple calls!! Left a review on their site and I get an email stating they can't approve my negative review (yeah sure.) So buyer beware... if you can't return it to a physical store, DON'T BUY IT!!! Better yet, just don't buy new york and co.

On 12//2017 I Placed an order online for several gift items for Christmas. As a part of the order I paid an additional $5.50 for the items to include gift wrapping and a box. When I received the items, none of the items were wrapped nor was any box included. I have called the customer service line twice requesting a refund for the gift wrapping of the items. I have been promised that I would receive a refund. As of the date of the this complaint I have not received anything.

Order items online and never received package. Call to report issue was told a resgipment was being send out and would received by Chritmas. Now I get an email that says will not reissue items or a refund and that I need,to file a claim with ***. Call *** and they said I,have to file a claim with New York and Co. Both companies giving me the round around and no one is taking responsibility...

I placed a 2 day delivery order with NYC in September 2017. After numerous contacts with NYC and *** (delivery company) three or four days after my package was to be delivered and no one had any idea where or if my order would be delivered. I filed a dispute with my credit card company approximately a week later. Eventually after speaking with a corporate staff member at *** my order was delivered, resolution of the issue. I thought. Fast forward to December *** 2017, I try to place an order online and get an error messag, after several attempts, I call customer service and speak with Jeremy, who tells me my cards or declined for insufficient funds. I know that's can't be true. Note 3 different cards were declined. I place s call to my bank who informs me there was never an attempted transaction from NYC. I send a Facebook message to NYC, get a response the next day asking for my contact information and letting me know someone would contact me. That' was 845am. I never received the return contact emai, messenger, or phone as of 930pm. I place another call to NYC, I get Jeremy again; ask for a supervisor/ Jessica who informs me if I ever disputed a charge with NYC, I can NEVER PLACE AN ONLINE ORDER AGAIN. Really punish me for their and their contracted carrier's in competence? I am very disturbed by this practice.

On November *** I placed an online order with this merchant in the amount of $179.96 my order was shipped via *** .*** carrier left my order at "front door" I was not home at the time of delivery and when I returned home no package was around I live in a multi unit apartment building with no secure location to keep any packages I immediately contacted New York and company via email and explain to them what had happened I got a response back assuring me I would be receiving a refund for non-receipt they also said my refund will be sent to me in 3 to 5 business days after the third business day I did not see a refund so I contacted back I just received an email saying that they are not refunding me ? So the representative who emailed me lied? This order is time sensitive as it is a Christmas order I never received any merchandise and I would like a refund

Around Oct *** I purchased a blouse & pants online Order # *** total $81.69. The order was placed a credit card that I paid off and closed. The items purchased from NY &Co were too big and needed to be returned. I contacted the company Saturday 12//17 to find out the return process, ask that the refund be issued to me in a check instead of back to a closed credit card. The Cust. Service Rep said "sure no problem." I called today, 12//17 to inform the company of my new billing address (as I've moved) the Rep on the phone said she can't change billing addresses. I explained the situation again to her. She put me on hold for quite a while and said "that's our company policy, to issue refunds in the original form they were paid." This is unacceptable and lousy customer service. Information is inconsistent and service lacks.

I placed an order on 10//17 (S&H was $9.99) and a few days later I noticed all of the items were on sale. When I called regarding a price adjustment, I was told they could not do a price adjustment, so I ordered the items again on 10//17 (S&H was 9.99). I then placed another order on 10//17 (S&H was $0). Then on 11/*/17, I placed another order (S&H $0). When checking my bill, I noticed I was charged $130+ for one dress and I know that wasn't correct; however, when I called both the card issuer and the order customer service number, no one could tell me what the charge was for; therefore, I returned all of the items from all four orders, expecting to have a $0 balance once all of the credits were applied. That wasn't the case, after all of the items were shown as returned, I still had a balance of $26.67, which again, couldn't be explained any anyone at the bank or order customer service. On 11//17, I called the bank in the a.m. and was advised that I should have a zero balance because the S&H charges should be refunded and I was advised to contact order customer service to rectify. When I called that number, I spoke to Khalis, who didn't sound very knowledgeable on the subject, but said he was putting in my request for a refund. That evening, I was on the phone a total of 1 hour, 8 minutes and 23 seconds with Brad, a supposed manager, and he claimed to go line by line and still could explain why I still had a balance. Brad couldn't answer why I was charged $6.95 return fee twice, but he did say $6.95 was deducted from my refund so instead of getting $72.31 back, I got $65.36, then there was a charge of $6.95 to my card on 11//17. Brad directed me to contact the bank, which I did and spoke to Kakila, who got order customer service on 3 way to resolve with all parties on the line, then left me to go through the whole scenario again, only to be told to contact the bank and ask for a supervisor after being on the phone again for another hour, four minutes and 24 seconds.

I placed an order with New York & Company. The order was supposed to ship within 4-6 days. However, items were continually cancelled on the order with no option to replace the items on the order. Each time I called customer service I was told there were an abundance of orders and there was nothing they could do. Today is day 10 and the order still has not shipped, I received another cancellation notice of two more items from the order, and was simply told to call again if it doesn't ship soon. I will not shop with this company again!

I placed several orders with this company and two of them were not received. They are not wanting to re-ship the items or issue a refund.

I purchased a sweater from the site and it was shipped to me today. When I opened the package I notice that the sweater looks different from the sweater that I order as it it much shorter. To add insult to injury, they enclosed a photo of the sweater from the site which looks nothing like the product that was shipped!!! I called to address this matter with customer service but they really didnt understand where I was coming from with feeling like I wasted my time energy and money

On November ,2017 I went to New York and Company *** and purchased earrings the cost 6.45 I gave the cashier 20.00 she gave me back 13.55. The ten dollar bill was counterfeit I didn't know until I went to another store to purchase something else that's when I found out, so I went back to the store and talked with the manager I was told he had to call the recovery division of the store. (***). He said the recovery department told he to tell me to go my bank and they will give my a real $10. I didn't believe him so I called to number he gave me didn't get a answer straight to voice mail.

I ordered a pair of jeans through the store. They did not have my size, so they placed an online order and had them delivered to my home. The jeans came with an incredibly rancid chemical smell. I washed them several times, I even tried soaking them in baking soda. When I wore the jeans they made my skin stink.
I took the jeans back to my local store, but because they did not have the tags they refused to take them back and the attendant was incredibly rude.
I called the online customer service and they said that they would take them back since the store would not and to just put them in a package with a note that they are damaged and attached the Return label from my invoice.
Before mailing the package I realized that the label says "Post office will not deliver without postage." So I called customer service back. At first the person could not understand why the label said that and kept telling me I needed to call ***, even though it is clearly a NY&Co label. She said that they cannot send me a shipping label and that if UPS will not ship the package then I would have to pay for shipping.

This is not simply a case of me returning an item because I didn't like the style or color. This product came damaged. The jeans are completely unusable. I should not have to pay to return damaged goods.

On 10*** 2017 I placed an order order number ***. With that order there were certain items that I did have to return I made an exchange on one, and I asked for a refund or another. When I call to place my return and as well as my exchange I did explain to the lady that I paid with two forms of payment. Are used my New York and company credit card as well as a gift card that was a gift from my former employees. Only statement it does not state what was paid the gift card what was paid through my credit card I explained to her that I would like my return to be put on my credit card not my gift card she stated that should not be a problem this was on 11/*/2017. I return the items and on 11*** 2017 I received a gift card for the amount of $40.07 when. I immediately called New York and company credit card to see about getting that Rivers because I would like them out best put back on my credit card the credit card company stated that I needed to call New York and company because they will have to reverse the credit card it’s at that payment to my card. On November , 2017 I call New York and company and they stated that they could not do it because this item was paid for through the gift card once again no items with Sean on my actual receipt what was paid through a gift card and what was paid to a credit card. When I asked for them to refine it to cancel the gift card and to just give me my payment on my credit card they refused and told me that they can see on there and that it was paid to a gift card. How do I know that they are for sure certain that it was paid through the gift card when you won’t even send me information proving if it was paid with a gift card or not. The girl statement was you we could see it on our EN and not on your end so you have to trust that’s what we’re saying no I’m not doing that I would like my money to rrefunded back to my credit card not on a gift card because I do not plan on buying anything from you all in the near future. With this gift card you are forcing me to have to make a purchase because I do not want to make a purchase I want the money refunded back to my car and when I asked the young lady to see where is data which witch is which because it’s not on the actual itemize receipt that we receive once again she stated we just know you don’t.

I made an order on 9//17 and was charged $140. I returned 2 items in the mail that I was unable to return in store and have NOT been refunded the total amount yet. I called on 3 seperate occacions and the representivie stated that I should be refunded less than what my card was charged for. I asked her to just refund me the amount and she stated that there was already a review for my refund on my account and I should be refunded already. I was calling NY&C for the 3rd time because I have YET to be refunded. I will be returned all my items in store and do not plan on making any purchases online after my last experience.

Order #

I have been dealing with New York & Company since August of this year regarding a refund that is owed back to me for an item that was returned to them as "damaged". Upon providing images of the poor quality of the item, NY& Co agreed to replace the blazer as long as I returned the damaged one to them. During multiple e-mail communication I was promised that I would be refunded for the shipping via the same method of payment that I made, which was cash. New York & Co has gone back on what they assured me would happen (e-mail conversations can be provided upon request). After aiting on over 3 months for a refund of $7.20, I have just recently received a "merchant credit" that can ONLY be used at their store.

I'm a good, long-time customer of NYC&CO, excellent status card-owner and recently purchased 4 pairs of the 7th Avenue Pants, which fit perfectly in the store, as usual. These pants have been the only ones that actually work for me. I usually purchase a few to last me a few years, then I'm good for a while. However, when I got home, took that tags off and wore 3 of them in the same week with confidence that they were just like the ones I had purchased before. I washed them according to the instructions, as always, but noticed that they were not fitting as they did before. They hugged my thighs too tightly. I, then, brought them back to the store to exchange them (not get a refund). Unbeknownst to me, I was shown by the sales clerk that they were in 3 different types of 7th Avenue pants. I had purchased the seasonal stretch, but after trying on the stretch I realized I needed the stretch pants (which were equivalent to the ones I already had). The clerk stated that because the tags were not on the pants, she could not allow even an exchange. So, I ended up just getting a refund for one pair that I did still have the tag on and unworn. I completely disagree with your exchange policy, because how are customers to know for certain a piece of clothing fits until away from the store and maybe washed at least once? An exchange should minimally be provided to keep happy customers satisfied, accept the items that do not work and re-tag, as is done at competitive stores, such as Macy's, etc. I will be satisfied if I am provided an exchange for the right stretch 7th Avenue pants, not a refund.

I have been a long time customer for almost 20 years and have never experienced any issues until now. I received a $15 birthday reward in September that clearly states on the front there are no exclusions, but when you look in the wording on the back it states no exclusions in store but there are exclusions online. The issue I have with the exclusions online is that it gave no specific exclusions so when I was unable to use it online I contacted customer service on 10/to request for the reward to be applied to my 9/*** order. I was advise it would take 7 to 10 days for the matter to be resolved. After not receiving any emails or communications, I contacted customer service on 10/*** and was told by the customer service associate, Elizabeth, it could not be applied. When I advised her I was mainly a online customer & did majority of my shopping online & suggested some solutions to resolve my issue, she ceased all communications with me & stop responding to my online chat. I feel this is very unprofessional and unfair to me as a longtime customer. The simple solution I am requesting is for a new reward in the amount of $15 to be issued to me.

Bate and Switch. This company sends advertisements stating they are having sales store wide, but when you go to checkout many of the items do not "qualify" for the sale. IF they are advertising store wide, or "everything" then it should be everything. This is a clear example of bate and switch, which is an adverting scam.

I received an email from New York and Company dated October , 2017 advertising the final hours of the Columbus Day sale. Save $50.00 off an order of $100 or more or save $100.00 off of an order of $200.00 or more. I read the fine print, which was Save An Extra $100 Off Orders of $200 or More with Code *** or $50 Off Orders of $100 or More with Code *** (Excludes Doorbusters, NY Deals, B1G1 Free Sale, B1G1 $15 Sale, & Redline Final Sale Styles). I proceeded to go online and shop, the coupon code would not apply to my order. I contacted customer support about the issue. I was told that because of the current site wide sale they would not accept coupons. I explained the current site wide sale was not excluded from the coupon. I have seen the site wide sale exclusion before it specifies the coupon cannot be applied to sales of 40% off or more. However, the current coupon advertised via email and on the website did not have this exclusion. I pointed it out to the agent, she came back about 10 minutes later and said that the coupon expired a few minutes ago and was no longer valid. I explained to her I had been trying to place the order for over 30 minutes and because of their system was unable to do so. I advised the coupon was still being advertised on the site and she said that the company takes no responsibility for information on the website and refused to honor the advertised coupon.

I PURCHASED WRONG SIZE ON LINE. I CALLED WITHINT 40 MINS THEY STATE THEY CAN'T CANCEL ANY ORDER OVER 30 MINUTES TO RETURN IT TO THE STORE OR VIA MAIL. I PAID 27.47 FOR A BLOUSE. I RETURNED THE BLOUSE THE MINUTE IT ARRIVED BECAUSE IT FINE PRINT IT STATED I COULD NOT RETURN TO STORE BECAUSE IT WAS A NEW RELEAASE ITEM. a MONTH LATER I GET AN EMAIL SAYING THAT I WILL RECIEVE $16.56 BECAUSE THE PRE-POSTAGE WAS $6.95. IT DID NOT STATE ANYWHERE I HAD TO PAY FOR THE POSTAGE. IT WILL TAKE 8 WEEKS TO BE RETURNED $16.56. tHEY TOOK MY MONEY OUT IMMEDIATELY FROM MY BANK. SO THEY CHARGE ME $6.95 FOR POSTAGE. FOR A BLOUSE THAT WEIGHT OUNCES WITHOUT PRIOR KNOWLEDGE THEN TO ADD INSULT TO INJURY I HAVE TO WAIT 8 WEEKS AFTER IT TOOK A MONTH TO BE DELIVERED BACK TO THE COMPANY? THESE SHOULD BE IILEGAL PRACTICES.