New York & Company

On June , 2018 I made a payment to NYC credit card services for $368.12. On August , 2018 the payment was processed and taken out of my account. During this time I paid several bills and received a few overdraft fees. As I continued to receive the overdraft notices I began looking into them. I first called my bank to see why I was receiving overdraft fees and for a balance. I the time I had over-drafted by $300. I could not understand why because I'd budgeted so that I could pay everything I needed to on this check and it only included the minimum payment for my NYC credit card. After the bank let me know that *** processed a payment for $368.12 from my bank account on August *** I called NYC (I knew it was NYC because the amount processed at the bank was the same amount of my credit card payment to NYC back on June , 2018. When I called NYC the customer rep had no idea what I was talking about and kept reassuring me that I was current with the company and only owed the $89.52 from a recent purchase in July. After explaining to him that my money was taken out after I'd already paid the amount in June, he put me on hold and spoke with someone about it. Upon his return to our call he began to research the issue and learned that there had been many complaints about the issue and he was learning about it. After he could not do anything to help me but direct me to a "specialized team" to help me in collections, I proceeded to call the department that specialized in cc payments, billing, etc () on the next day (today, Wednesday, August *** 2018). I explained my issue to the guy rep and he only apologized for my inconvenience as if he was reciting a scripted response. I asked to speak to someone else and he directed me to his supervisor. She really upset me. The supervisor kept saying that I authorized the payment, so they took it out. If I'm not mistaken, after we make payments through Comenity the reps will read back a verification statement for the payment processed stating that we authorize a payment for THAT DAY for SAID AMOUNT. So when she told me to think of it as a check that had not been cashed until later meant nothing to me. She went on to say that "most people who check their bank accounts regularly would have noticed the payment not coming out on June *** and would've understood what was going on." I was offended and told her that it was not a matter of me not monitoring my account and in fact if I had not been doing so I would not have thought to call their department and spent so much time trying to get this solved. She was not helpful at all and kept saying I authorized the payment. She said a letter was sent out to let me know a withdrawal would be happening (which I never got and the customer service rep COULD NOT FIND in the system), but I cannot understand why the company would get a verbal authorization from me for a cc payment but think that it is okay to send me a letter (which I did not receive) TWO MONTHS LATER (said date was August *, 2019) TELLING me that they would take the money out on August *** without my verbal authorization then. YES, I authorized this payment BUT I authorized it to happen TWO MONTHS ago. The rep told me that there was a glitch in the system and payments made particularly on June *** had not gone through. BUT I feel that that was an error on their end and should be amended with CUSTOMER CARE in mind! I'm paying for the company's mistake. After talking to this supervisor I hung up the phone FURIOUS! I called back about 30 minutes later to ask for the corporate office's phone number. The lady let me know that there was no direct number, but an address that I could write to. I recorded the information then told her about my issue. She was short and curt and kept saying they can't do anything but credit me $35 for over-drafting, but there is NO WAY to reverse the payment. So, I was thinking WHY NOT CREDIT ME FOR THE AMOUNT I PAID AND CANCEL THE $368.12 PAYMENT YOU TOOK FROM ME? The reps were not helpful at all. I did not receive a letter. I did not receive an email. I did not receive a call concerning this matter and over a period of time of 2 months my status remained CURRENT. My point is, the company's auditors discovered a glitch in the system which revealed that payments were not actually processed from June *** 2018 and so money was pulled out of accounts quickly to fix that company's issue without regards to the customers' bank accounts, financial statuses, families, etc. They were only concerned about getting their money, so they emptied customers' bank accounts by the amounts that they rest assured knowing that were paid in full two months prior! I only wanted my money credited back to my account so that I can set up payment arrangements and have money for food, gas, bills, personal items and for my child's needs. I am over-drafted. I must figure out a way to pay bills, get gas and food and provide for my familyIt would have made sense for the company to CALL or send an EMAIL. I need my MONEY BACK immediately, overdraft fees paid and to be able to set up payment arrangements for the my cc payment that apparently did not process. I would NOT recommend this business to anyone because when they make mistakes, they pin it on their customers. They do not care.

I purchased a new July , 2018 and wore the dress once. I followed the care instructions and the dress looks horrible. I order a lot from New York and Company and was very disappointed that I was told this item would not be replaced. I was offered a 10 to 15 percent discount which was less than the coupons I have. I have never experienced this with this company. I will never order again and will return the order I just received.

Items are listed at one price, put them in cart price changes. They changed the price online 5 hours later. I asked that if they are unable to HONOR the price listed cancle the orser. They didn't honor it and it was shipped

I made a return through the mail. Most of the returned items were credited, but 3 items were not.

I have contacted NY and Company and they said, "We regret that we are unable to issue a refund to you for the items you stated were returned. Our ware house has reconfirmed that the items with the following skus were not received: ...... and therefore no refund has been issued. Please accept our apologies for any inconvenience this has caused you."

It is NOT an INCONVENIENCE, it is FRAUD and THEFT on the part of NY&Co and I WANT TO BE REFUNDED THE $64.45. I sent these items back with the other items!!!!!! Is there ANY quality control on who is processing these returns????? Maybe that person is wearing these 3 items and claims they were never received. It is absolute insanity that I returned these items and they won't credit me back my money.

Order No: ***
Order Total: $113.27
Order Date: -Jul-2018
Complaint: Your company processed my return via mail. You sent me confirmation that the return had been credit back to my Paypal account in the amount of $47.27. I have done numerous returns with your company and well aware of the process. This particular time I did not receive the usual immediate email confirmation from Payal that the refund had been sent back to the account. Today, August *** I called Paypal and they have no record of the return ever being sent.
I called your customer service center today at 6:05 pm and received some of the WORST customer service ever. I called your Georgia branch and spoke with Keishawna ID Number ***. She refused to confirm which city the call center was located in. She was not able to provide any assistance or further clarify what occurred with the refund. I asked to speak to a supervisor and after holding, she came back and said that no supervisor was available (they were on with another customer) and that I could have a call back. I told her I would hold until the supervisor was available. She told me that I had reached the maximum hold time (I held for all of 5 minutes) and that I would have to call back or arrange a call back. I explained to her that I wanted to hold and did not want a call back because in the past, the call backs never happen. I am completely disgusted with how you all your customer service agents to treat customers.
This complaint will also be sent to the Revdex.com today. The resolution I expect is for someone to contact me from your company and address the status of my refund that should have already been credited to my Paypal account 5 business days ago.

I signed up for email notifications from NY&C, I received a $25 off $75 purchase to my email. Same day, I made a purchase in my local store and the sales clerk first said, "your coupon may not work, a lot of times those are expired." I explained I just received the coupon which expired 7/. She then said the coupon came up, but could not be used on city sale purchases (which is the ENTIRE store!) I read the coupon and pointed out it had nothing listed besides, a purchase over $75. The store manager brought me a sign from a rack, which she claims had small print stating no coupon could be used. I again explained my coupon stated nothing. I was given a number to complain to corporate, which does not connect me to a live person.

Went to their Kenosha Wisc outlet to purchase a blouse (top) and a pair of shorts on t05//2018. They did not have my size in stock, but the outlet worker ordered these items on line for delivery to my Cumberland address. I paid this person for the order at this time. It was subsequently shipped out to me from their Cincinnati Outlet on 05//2018. This order # is *** The sizes didn't fit on both items at which time I brought it to the Rosemont Il outlet to return it. Spoke with the manager Lena, who said they don't take any mail orders back. Lena then sent me to their Harlem and Irving store, located in Norridge Il, where I spoke to manager Vanessa, who related they don't take any mail orders back. Vanessa, related that Rosemont must take it back. They refused the second time. While at Rosemont they put me on the phone with Jeffrey, customer service from Georgio, who stated that Rosemont must take it back. Again Rosemont refused.

I bought 2 pairs of dress pants here (full price because coupon wouldn’t apply) and a day after I bought them, they went on sale buy 1 get 1 free. That would’ve saved me $40 so now I won’t buy anything anymore because I feel I was ripped off. Overall they just play with their prices too much.
Their coupons are a joke. None of them ever work.

I shop at *** all the time because the store near me doesn’t carry most of the items I find online and the store associates are extremely rude and don’t help the customer or allow customer to use the coupons we receive so I prefer to shop online to get what I need however sometimes I have issues with the delivery some items will be missing or they send me the wrong items and that happened more frequently and with the recent order I received was missing an item so I contacted customer service to find out what the problem was they responded a week later saying they’re not responsible for any delivery issues and I was still charged for the missing item.

I was shopping with my 8 year old son at one of their outlets when my son approached me in tears telling me that one of their associates screamed at him. As mothers, we know that children can be impatient but there is not reason why a so called "store associate" should by any means shout or make a child feel awful to the point he cries. As an outrage mother, I approached the counter and I asked to speak with the manager and she told me that this associate by the name of Lavender did not mean it that way. Lavender, hearing me complain did not even make the initiative to apologize or assess the situation but only gave me an attitude and reminded me that "the store was close" for which she yelled as well. it is absolutely poor customer service to treat anyone like this much less a child. I have been a customer of them for over 10 years and have their credit card for over 3 years .. I am considering cancelling it and take my business elsewhere. To add, I will make sure everyone that I know shops there will be made aware of this awful experience. This Business it is not family friendly.

I made two purchases online with New York & Company on 2/02/18
Order # ***
Total $157.10

Order# ***
Total $50.19

Order #***; I was shorted 1 of 2 items in the order. I called customer service at *** on 2/8 to let them know I was shorted an item. They informed me this was a sale item that ran out of stock & issued a refund of $21.82. Received by my bank on 2/12. The other item in this order was returned in a New York & Company store located in Saint Louis, MO & a refund of $21.83 was received via POS Credit on 2/26. This entire order was returned & refunded.

Order #***; The sizing is so inconsistent that I had to return 3 of the 5 items. One was online return only, so I mailed the 3 items together. I filled out the exchange form requesting different sizes. Then I received an email on 3/8 stating that I was refunded in the amount of $90.62 on 2/15. I received a refund of $27.16 on 2/16. I contacted customer service via email on 3/8 stating that I received a $27.16 credit, not $90.62. On 3/9, they responded saying that the refund was issued in 3 deposits; $31.79, $27.16 & $31.67, posted on 2/15. They instructed me to contact my bank. My bank verified that 2 refunds were missing. I emailed them on 3/9 letting them know that this information was incorrect. On 3/10 they said they had forwarded my case to "the appropriate department" & to allow 5-7 business days for a response. on 3/16, they emailed me the exact same thing they emailed me on 3/9 & told me to contact my bank again. I responded to them on 3/16 letting them know, again, that I have no received the refund. On 3/17 they responded saying their corporate office has confirmed *** Bank accepted the refunds.

This has gone unresolved. I will dispute the transactions with *** & let them deal with it if New York & Company does not cooperate.

I placed an online order on 03//2018. I selected overnight shipping as I needed the order by Saturday 03//218. I had the option of FREE 2-day shoprunner but because I needed the item by 03/*** I paid $22.99 for OVERNIGHT shipping. When selecting this option I was given an expected delivery date of 03//2018 not ESTIMATED but EXPECTED. It is 04//18 and item has not been delivered. I first spoke with Robert at the customer service number of and was advised that because the order was placed after 1 PM the item was not shipped out until 03//2018. I then attempted to online chat and was told the same thing/ However, I inquired via online chat that tat the time of order there is no mention of a cutoff time AND it gives you an actual delivery date (expected). If there is a cut-off time, why is this not mentioned at the time of selection of delivery method AND the system adjusted to give an accurate expected delivery date since it SHOULD know the order is being placed after so-called cut-off? I was never able to receive a response as my chat was disabled with a message of "no agents available", this is after having at least a 15 minute session with the chat agent.

This company lies to its customers. I received a 10$ "use as cash" card with the words "no exclusions" on it. So I went to purchase something there today and took out the coupon and the sales person says it can't be used because the items I'm buying are on sale. I said well yeah the entire store is on sale. She said yes so the coupon cannot be used at all in the store. I said why does it say no exclusions in capital letters then?! She didn't know and a manager was not there. They do the same thing with their city cash... you cant even use it because there always is an exclusion. NY&Co needs to stop giving out coupons and citycash unless it is actually useable.

I had a credit card with NY&C. I missed a few payments due to a layoff in the family (3 payments) but then caught up and have even paid it off on time since then. Recently they lowered my balance due to those late payments. I only know that because I looked online at my statement and saw it was lowered. I called customer service and they told me due to missed payments they lowered it. We discussed how come I was never notified. He said that a letter would be going out. Then when I emailed they gave me another excuse as to a report from the credit bureau made that decision. Well I responded with if they looked at my credit report, they would notice that my score has gone up 13 points in the last month, so that excuse is a lie as well. I told them I wanted to speak to someone about their lack of communication and their lies and then today received an email that the account was closed. I will NEVER use them again and I hope that anyone who has a card with them cancels it as well. I hope they are happy with themselves as now they are damaging my credit. The credit I worked so hard to bring up after identity theft! Someone needs to own this and fix it.

Hello,
I’ve been a customer over many years with New York and company. On Saturday I was in your store at *** and I spent maybe an hour or so in the store shopping due to the sale. Once I got to the register didn’t expect to have a problem well I Imani was the sales associate and she was very rude to me very unprofessional she didn’t want to answer my questions I only wanted to know what was my subtotal so I can see which coupon will save me the most money as a customer you just want to save money, I know that the store was busy because you guys had a sale going on.I asked her if she can tell me the subtotal she told me if She go back I can’t use the coupon, I politely asked her why not she said if I go back, you can’t use the coupon. well I’ve worked in retail for over six years so I know if a customer ask to go back just to see what they want to save you can do that. I went into my email and pulled another coupon to see will that one work she put in the code number and she said this coupon is not valid and I was like OK I understand, I just received the email yesterday for this sale for this coupon. Imani said to me I can’t make it work
I don’t know I can’t make it work. Since I wasn’t getting anywhere I decide it is just cancel the transaction. I asked her if I can speak to her manager she said OK I’ll get my manager she went to the back for a minute or two to talk to her (manager) , the manager came and asked If wanted to speak to her. I replied yes.. I didn’t get the manager name but she ended up ringing me up cashier # *** she was talking to me but as she was talking to me (the manager) I’m speaking of.. we were walking so I wasn’t for sure if she was listening to me or what was going on, she say keep talking I’m not ignoring you it’s just that we have some people in the store may be trying to steal something so I stood there a few minutes to wait for her to get finished doing whatever she were doing she took me back to the register again the manager and asked Imani where is the items this customer had.
The The manager asked what coupon I wanted to use I told her that I had city cash and a coupon in online it said there was no exclusion so when she rang me up ended up being the same problem that I have so I don’t think that they fix the problem again I’m a loyal customer and I don’t feel like I got any customer service at the Perimeter Mall New York and company! I see why New York and company have a one rating because their customer service is horrible and if any customer has I a question I feel like someone in management or the sale associate should be able to politely assist the customers. I will not go back to that store and probably won’t shop at New York & Co again!!
This was a bad experience for me
Unprofessional and inconsiderate

ordered almost $300 in merchandise almost a month before vacation and it almost took that long to arrive coming from Virginia and I'm in Ohio. That is the best part of my experience!!! I returned a $90 dress, did everything right... Never wore it, packaged properly with the paperwork and return *** return label provided. 2 weeks later, still no return, tracking says its in VA... Long story short called 14 TIMES in 3 WEEKS, FINALLY WAS TOLD THAT I WOULD RECIEVE A REFUND... JUST GOT AN EMAIL TELLING ME, THEY WILL NOT REFUND MY MONEY BECAUSE EVEN THOUGH IT SHOWS I RETURNED IT, THEY LOST THE PACKAGE..... WTF WHEN I CALLED BACK THE SUPERVISOR SAID "IM SORRY I KNOW YOU DID EVERYTHING RIGHT AND WE ARE DEAD WRONG BUT THERE IS NOTHING I CAN DO THATS THE WAY THE MAKE US HANDLE IT" CRAZY RIGHT.... I ASK FOR CORPORATE AND HE TELLS ME THEY DONT ALLOW THEM TO GIVE US (THE PUBLIC) CORPORATES INFO BECAUSE THEY KNOW HOW THEY SCREW PEOPLE!! OUTRAGED IS AN UNDERSTATEMENT! IVE BEEN FLAT OUT ROBBED!

On December 25, 2017 I placed and order online with New York and Company. Several days later I received an email stating that one of my item I ordered was out of stock. The email also stated that I was not going to be charged for this item. However, a few days later I noticed that my credit card was charged. I called and spoke with someone at the customer care center about the charge. She informed me that it would take 3 to 5 business days for a refund. One week later, the charge was still on my account so I called back. The lady I spoke with that time told me to wait no later than Monday.....I waited....Monday came and still no refund. I called back and spoke with another lady. She told me that they would issue me a gift card. One week past and I still have no gift card. When I called back, the guy told me that the refund was returned to a gift card I used for partial of the order. I told him that I didn't have that gift card any longer because I trashed it once I used it. He informed me that he will put a ticket in to get the refund put on my card instead. One week later I called again because I still have not received my refund. This time I was told that the refund takes 5 to 7 business days. I have been back and forth with this company for a month and nothing has been done. Customer service is horrible...she told me the supervisor was unavailable to speak to me and they do not have a corporate number for me to call and complain.

I received a coupon code for signing up to receive email notification for $25 off your purchase of $75 or more which expires on 1/7/2018. On today, I went to make an online purchase and to my surprise I was unable to use the coupon due to coupon is not valid, it may have expired. Be un-combinable to our current promotion or maybe valid in store only.
This coupon is so very useless and false represents what your website list as SIGN UP NOW & GET $25.
I WILL REMOVE MY EMAIL ADDRESS FROM RECEIVING NOTIFICATIONS IMMEDIATELY!!!

The math doesn't add up. On the receipt from NY&Co it states:
Merchandise : 53.97 - Order Promotion: 5.40= 48.57
Shipping and Handling: 5.99 + 48.97 = 54.56
tax: 5.04 + 54.56 = 59.60 Which is what I was charged.
The problem. I received a refund of 46.11. How? When I called the customer service enumber, they quoted numbers I didn't see on the receipt (excluding the tax for 5.99.) Jessica ID#*** went even as far as to say there where an additional sales tax that was not printed on the receipt form NY&Co. (Since when did NY&Co start that practice?) Please pull the call for verification of what I was quoted.
The refund should have been 53.06. That is if the shipping (I was told by Robert ID#***) was 6.54.
I should get back 53.97-5.40 = 48.57 +tax 5.04 = 53.61

I contacted customer care on 12//17 to advise that my package was delivered by *** but was left on the front porch and when I arrived home the package was gone. I spoke with both Leslie (customer service rep) and Matt (Customer service Manager) and they both advised me that an investigation needed to be conducted. I do not fully understand why I Leslie nor Matt could refund my purchase or reship the items item for me to have the gifts for Christmas. I really felt as if they were assuming that I was trying to scam New York and Company. Leslie and Matt both advise me that I would have to call back on 12//17 two days after to Christmas to report once again that my items were never received. They also advised me that normally the driver will say that the packages were delivered when they aren't which didn't make any sense.

I had another business credit my account because my package wasn't received from that merchant either and they reordered my items in time to make it to my home before Christmas. Now that awesome customer service.